Glastender LP60 User manual

Operation Manual, Parts Directory, and Price List
Rev. 03-21-14
*Cooler Serial Number iNformatioN
This manual is specic to self-contained LP coolers manufactured in 2010 and after beginning with
the serial numbers and dates listed below.
LP60R SN 134128786F 09-28-10
LP60L SN 134128783F 09-28-10
LP84R SN 134129050N 09-28-10
LP84L SN 134128771N 09-28-10
LP108R SN 134131070N 09-28-10
LP108L SN 134129406N 09-28-10
lP CoolerS - 2010 aNd after*
LP60, LP84, LP108
Glastender, Inc. · 5400 North Michigan Road · Saginaw, MI · 48604-9780
800.748.0423 · 989.752.4275 · Fax [phone] · www.glastender.com
© 2012 Glastender, Inc.
4004503
Conforms to UL STD 471
Certied to CAN/CSA STD
C22.2 No. 120-M91
A Family Company Manufacturing
In The USA Since 1969

1Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
Cooler Serial Number iNformatioN.......................................... Cover
digital CoNtroller oPeratioN ...........................................................1
iNStallatioN
Introduction.......................................................................................3
Utility Requirements and Connections.............................................3
Uncrating and Start-Up Instructions.................................................3
Operation...........................................................................................3
Cleaning Instructions .................................................................. 3 - 4
Sealing Vertical Door Cooler to Floor Instructions..........................4
Cooler Installation Checklist ............................................................5
SPeCifiCatioNS
Electrical and Refrigeration Specifications ......................................6
Wiring Diagrams...............................................................................6
rePlaCemeNt PartS
Compressor and Condenser Related Parts........................................7
Evaporator and Related Parts ...........................................................8
Shelving, Racks and Related Parts ...................................................8
Doors and Related Parts ...................................................................9
Refrigeration Compartment Covers......................................................10
220 Volt Electrical Parts .................................................................10
Electrical Components....................................................................10
ServiCe aNd PartS
Warranty..........................................................................................11
Terms and Conditions .....................................................................12
iNdex

2
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
digital CoNtroller oPeratioN
Factory Settings Range of Adjustment
Set Point Operating Range† Minimum Set Point Maximum Set Point
Standard Cooler Setting 34º F 34º F to 39º F 33º F 35º F
White Wine 50º F 50º F to 55º F 45º F 55º F
Red Wine 60º F 60º F to 65º F 55º F 65º F
† Adjusting the factory set point will also adjust the operating range by the same amount
Models BB, ND, LP, FV, MFV, UCR Self Contained
Coolers using Dixell digital thermostat controller
The thermostat control probe wire connector
may become disconnected when the compressor
compartment cover and/or grill are removed. This
will result in thermostat P1 code. While the P1 code is
ashing the compressor will cycle 5 minutes on and 5
minutes off and may cause icing of the evaporator coil.
Service calls to reconnect the probe wiring are not
covered by factory warranty.
Probe wire
connector
The refrigerator is programmed to automatically
defrost four times daily for approximately twenty
minutes. During defrost, the fan inside the cooler
will remain on and the refrigeration system will
turn off. To initiate defrost manually, push and hold
the DEFROST button for more than two seconds.
The thermostat controller does not have an “OFF”
function. To turn refrigerator off, the unit must be
unplugged or power to the electrical branch circuit
has to be turned off via a circuit breaker or switch.
To change the set point - push and hold the SET
button for more than two seconds. When the º F
display begins ashing, push the up arrow or down
arrow buttons to adjust the set point to the desired
value.
To save the new set point and return to the tem-
perature display mode - push and release the SET
button or wait ten seconds.
The operating temperature range is preset at the
factory according to the table below and can be
adjusted up or down within the limits shown.
To see the set point - push and immediately release
the SET button. The set point will be displayed.
To return to normal visualization - Push and
immediately release the SET button or wait ve
seconds.

3Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
iNtroduCtioN
This manual describes the operational features of self-contained BB60, BB84, BB108, ND52, ND72, and ND92 coolers
and two zone coolers. Please review this information before attempting installation and operation.
Long term, trouble-free service will follow if good housekeeping and maintenance procedures are followed. Thank you
for selecting Glastender, Inc. products.
utility requiremeNtS aNd CoNNeCtioNS
• Electrical: 115 Volt AC, 1 Phase, 60 Hz. A separate 15 Amp circuit is recommended. A 6-foot grounded
cord and plug is included with self-contained models.
• Plumbing: Automatic condensate evaporator is included. No drain connection required.
uNCratiNg aNd Start-uPiNStruCtioNS
All models are shipped in one carton. These steps should be followed:
1. If legs or casters are included, bolt them to the base with the bolts provided.
2. Unwrap power cord from base if included.
3. Position unit and level and/or seal as required (see page 4 and 5).
4. All units intended for draft beer must be plumbed to an external drain. On self-contained models with draft beer
and a factory installed finished top, the beer tower drain pan is plumbed through the cabinet and stubs out in the
3" space below the compressor compartment. Connection to an external drain must be made from that point.
5. Place shelves in desired location.
6. Plug into 115 volt AC outlet.
7. Load with bottles or cans and allow time for products to cool.
8. Your Glastender equipment is now ready for use.
oPeratioN
The operating temperature range is 34°F (1°C) to 40°F (5°C).
Self-contained models include an automatic defrost system. The refrigerator will defrost four times daily for approximately
20 minutes. During the defrost, the fan inside the cooler will remain on and the refrigeration system will turn off.
CleaNiNg iNStruCtioNS
Cleaning is essential to sustaining the integrity of your equipment and preventing corrosion.
ESTIMATED CLEANING TIME: 5 to 10 minutes per unit daily, 45 minutes quarterly
FREQUENCY: Daily cleaning of exterior & door gaskets. Monthly cleaning of condenser filter. Quarterly cleaning of
interior, including shelves.
(Cleaning Instructions continued on page 4)
iNStallatioN

4
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
(Cleaning Instructions continued from page 3)
PROCEDURE:
1. A non-chlorine based cleaner or mild detergent and warm water
applied with a soft cloth or sponge to all contact surfaces.
2. Immediately rinse off cleaning agent(s), using clean warm water,
clean soft cloth or sponge.
3. Dry with a soft clean cloth, removing standing water as soon as
possible.
4. Condenser filter - remove small louvered covers only. Do NOT
remove compressor cover panel as thermostat control probe wire
will become disconnected and cause operation failure not covered
by factory warranty (see page 2).
NOTES:
1. Never use hydrochloric acid, wire brushes, steel wool, scrapers, or
chlorine based cleaners on stainless steel surfaces, since they will
break down the passivity layer and allow corrosion to occur.
2. On stainless steel surfaces, you may use a soft bristle brush or Scotch-Brite® pad for more stubborn stains. Always
scrub with the direction of the grain. Follow with a thorough cleaning as described above.
3. Deposits from food preparation must be properly removed. Even hard water deposits will rust stainless steel, if not
removed.
4. Repeated cleaning may dry up black-vinyl-clad steel (exterior) surfaces of the cooler. Armor All® or similar product
can bring back the shine. Apply the product to a cloth and then rub into the surface, rather than spraying it directly onto
the black-vinyl-clad surface.
5. The cooler door gaskets are most often overlooked when cleaning. Failure to clean them regularly will lead to prema-
ture failure, since alcohol and moisture build-up breaks down the gasket material.
SealiNg vertiCal door Cooler to floor
To comply with NSF & health codes, the cooler base must be sealed to the floor using NSF listed sealant. Place a bead
of sealant along outer edges of the base and remove excess with disposable towel. The floor sealing procedure does not
apply to models that include legs or casters.
iNStallatioN
COOLER DOOR
COOLER CABINET
1" BASE
BEAD SEALANT
FLOOR
MAGNETIC GASKET
Side View of Cabinet
Cleaning condenser lter:
Do NOT remove
compressor panel
Remove small louvered
covers only

5Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
atteNtioN iNStaller:WARNING!!
Failure to level this cooler WILL VOID THE FACTORY WARRANTY. Doors will not close properly causing
damage to hinges, handles, and/or gaskets which will adversely affect the refrigeration systems.
Cooler iNStallatioN CheCkliSt
Is the unit evenly and solidly supported, either upon legs, or flat on the base; check for high spots?
If the unit was designed for legs, are they attached?
Is the unit level at the base, from end to end?
Do the doors open and close freely, without touching any other part of the unit in travel?
Are there open holes to the outside of the cabinet which are not plugged or insulated?
Are there obstructions of any kind to air flow into or out of the condensing unit?
Is product tubing or are other lines installed in such a manner to not allow shelf access?
iNStallatioN
COOLER WITH 6"LEGS COOLER WITHOUT LEGS

6
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
eleCtriCal aNd refrigeratioN SPeCifiCatioNS
lP60, lP84, lP108 modelS
eleCtriCal refrigeraNt PreSSure P.S.i.g
120V, 1 phase, 60 Hz, 6.5 full load amps, 1/4 HP tyPe R134a, Charge 16.0 oz. high 350, low 88
wiriNg diagram
Green
C
Overload Blue
12346
789
Orange
Orange
Blue
Mate
N' Lock
Transformer
Compressor
Black Green
White
Blue
White
Blue White
White
Fans Per
Unit Varies
Lights Per
Unit Varies
12 VDC
120/240VAC 50/60HZ
Digital Controller
Self Contained
Units Only
Orange
Blue
Orange
Self-
Contained
Unit
Evaporator
Cond Fan
White
Start Capacitor
Start Relay
Optional
230VAC 50/60HZ 1 PH
Blue
White
Evap Fan
Evap FanSwitch
Lights
Temp Probe
White
R
S
Supply
Power Supply
120VAC 60HZ 1PH
12346
789
Red
Temp Probe
Supply
White
Blue
Controller supply wires
will be jumpered to the
main controller by
matching numbers
Mate
N' Lock
Blue
White
+
-
Blower Motors
Wine Chiller
Controller
Blowers per
unit varies
Optional Beer Tower
Blower Package
Optional Wine
Chiller Package
Wiring For
Optional Packages
Red

7Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
7
2
14
8
9
6
5
10
12
11
15
ComPreSSor aNd CoNdeNSer related PartS
4
313
16
1
Part No. deSCriPtioN PriCe
1. 11000084 1/4 HP Tecumseh compressor, R134a $390.00
2. 06001382 Start capacitor for 1/4 HP Tecumseh R134a compressor 25.00
3. 04000243 Relay for 1/4 HP Tecumseh R134a compressor 18.00
4. 06001303 Overload protector for 1/4 HP Tecumseh R134a compressor 10.00
5. 06001445 Condenser fan motor 45.00
6. 06001395 Fan blade, 5 blade, white 5.00
7. 06004180 Bracket, fan, evaporator 14.00
8. 06001393 Condenser coil 230.00
9. 06006088 Fan shroud, condenser 20.00
10. 06001385 Filter dryer, 1/4" x 1/4" 20.00
11. 06000846 Drain pan, condensing unit, endwall cooler 9.00
12. 07000234 Wicking material 24.00
13. 06001350 Tubing, drain, clear plastic, per foot, 3/4"ID 3.50
14. 06000845 Base, condensing unit 22.00
15. 06007476 Thermostat, switch, digital temperature, LED display 165.00
06003951 Probe, PVC 5' cable, for use with digital temperature switch 06003950 30.00
16. 06001313 Condensing unit power cord 20.00
06006096 Expansion valve, 1/8 ton, 134a, cooler/slide top 135.00

8
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
evaPoratorS aNd related PartS
ShelviNg, raCkS aNd related PartS
Part No. deSCriPtioN PriCe
06001383 Evaporator fan guard 12.00
06004394 Evaporator fan motor 36.00
09000298 Fan blade, 5 blade, black 5.00
06004180 Bracket, fan evaporator 14.00
06003950 Thermostat, switch, digital temp, LED display 165.00
06006108 LED light strip 25.00
06006109 Power supply for LED light strip 60.00
06001412 Switch 5.00
06003951 Digital temperature probe 30.00
06007548 Line cover, left, LP60 45.00
06007549 Line cover, right, LP60 45.00
06007550 Line cover, left, LP84 48.00
06007551 Line cover, right, LP84 48.00
06007552 Line cover, left, LP108 62.00
06007553 Line cover, right, LP108 62.00
Part No. deSCriPtioN PriCe
06004389 Shelf (fits end doors) 77.00
06004396 Shelf for middle door 77.00
06006013 Shelf divider 18.00
06001557 Pilaster 3.00
06001574 Thumbscrew, stainless steel, for pilaster 2.00
06001565 Clip, for pilaster, stainless steel 2.00
06001579 ABS Scuff Channel with mounting screws 26.00
06006264 Wine rack shelf for BB, stainless steel with slots for 7 bottles 126.00

9Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
doorS aNd related PartS
Part No. deSCriPtioN PriCe
06001462 Door handle, stainless 60.00
06001653 Door handle, brass 110.00
06001536 Door lock, stainless 36.00
06004009 Key, #806, for stainless cooler door lock (06001536) 4.00
06001535 Door lock, brass 43.00
06004010 Key, #606, for brass cooler door lock (06001535) 4.00
06001677 Plug for door handle, stainless 1.00
06001678 Plug for door handle, brass 1.00
00000200 Screws for top of handle, stainless (set of 2), 10/32 x 1" PFH Machine Screw 1.00
00000016 Screws for top of handle, brass (set of 2), 10/32 x 5/8" PFH Machine Screw 1.00
00000046 Screw for bottom of handle, stainless, and screws for old style brackets .50
00000043 Screw for bottom of handle, black .50
06006207 Hinge set and brackets, 180º swing, left (complete with screws) 35.00
06006208 Hinge set and brackets, 180º swing, right (complete with screws) 35.00
07000356 Lock bracket 5.00
06006596 Hinge set & brackets for wood doors, 180º swing, left (complete with screws) 45.00
06006597 Hinge set & brackets for wood doors, 180º swing, right (complete with screws) 45.00
06006269 Lock bracket for raised wood panel doors 10.00
06006106 Gasket, door, low profile cooler push in style, grey 45.00
00000067 Screw for door hinges (4 required) .50 ea.
00000041 Bolts for brackets (6 required) .50 ea.
06001485 Plastic washer for hinge 1.00
06001569 Bushing for hinge (gray) 1.00
06007608 LP laminated door trim rail kit 35.00
rePlaCemeNt doorS for lP60, lP84, aNd lP108 modelS
Part No. deSCriPtioN PriCe
06007595 Black vinyl clad door, LP 308.00
06007597 Unlaminated door, LP 308.00
06006319 Laminated door, LP 428.00
06007593 Stainless door, LP 358.00
06007594 Stainless Steel Glass Door, LP 648.00
06007596 Black Vinyl Clad Glass Door, LP 598.00
06006320 Laminated Glass Door, LP 718.00

10
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
refrigeratioN ComPartmeNt CoverS
220 volt eleCtriCal PartS
eleCtriCal ComPoNeNtS
Part No. deSCriPtioN PriCe
06006121 Replacement powercord assembly, includes (06001572 06001314) $40.00
Part No. deSCriPtioN PriCe
06001360 Grill insert, refrigeration compartment cover, polypropylene, black 25.00
06001361 Grill insert, refrigeration compartment cover, polypropylene, gray 25.00
06001546 Filter, refrigeration compartment grill insert 7.00
06007609 Laminated compressor compartment trim rail kit, LP 35.00
Part No. deSCriPtioN PriCe
06006103 Compressor, 1/4 HP, 134a, 220VAC, 60Hz, AEA4430YXD $665.00
06006175 Compressor relay 15.00
06006176 Compressor overload 14.00
06006174 Compressor capacitor 15.00
06006101 Motor, evaporator fan, 220 volt, 1000 rpm (SA 145-232) 30.00
06001448 Motor, fan, 220 volt 1300RPM 57.00
06004232 Digital controller (220V version 06004232 - TS2-020) 200.00

11 Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
warraNty StatemeNt
APPLICABLE TO ALL PRODUCTS SOLD WITHIN THE UNITED STATES AND CANADA
LABOR: Glastender, Inc. warrants all products to be free of defects in
material and workmanship. In established areas, a start-up is included
with glasswasher models GT-24 and GT-30. A 1-year labor warranty
applies to all glasswashers. BDS model bottle disintegration systems
and self-contained refrigeration models, except beer line chillers,
include a 1-year labor warranty, for the duration of one year from date of
installation or up to 18 months from date of factory shipment, whichever
occurs sooner. For warranty labor claims beyond 15 months from the
date of factory shipment, proof of date of installation or occupancy must
be provided. Authorization for labor must be obtained from Glastender
within the warranty period and prior to the service being performed.
Labor warranty applies to the United States and Canada only.
PARTS: Within one year from date of installation or 18 months from
date of factory shipment, whichever occurs sooner, Glastender, Inc.
will replace any part or assembly found defective under normal use and
service. Field replacement parts include a warranty of 90 days from date
of installation.
FOUR YEAR ADDITIONAL COMPRESSOR WARRANTY:
Glastender will warrant to the original user the compressor for all self-
contained refrigeration models for an additional four years following the
regular one-year warranty period. This plan applies to the compressor
only.
A warranty claim form MUST accompany all returned defective parts or
assemblies. This form MUST be completed in full. Failure to do so may
result in delay or denial of credit. Any defective part or assembly must
be returned to Glastender, Inc., Saginaw, Michigan, with all transporta-
tion and delivery charges prepaid. Warranty repairs or replacements
will be shipped FOB factory in Saginaw, Michigan. Reimbursement for
applicable freight charges covers ground service only.
Glastender provides in-warranty repairs during a service company’s
regular working days and hours. There is no provision for payment
of a premium rate during “overtime” hours. When warranty service is
requested during other than normal working hours, the end user will be
charged the premium portion of the overtime rate.
The warranty covers substantiated travel expenses for up to 2 hours /
100 miles round trip and a maximum of $150. Any additional costs due
to installations that require extra work, time, or travel to gain access
for service are the sole responsibility of the equipment purchaser. Any
exceptions to these travel and access limitations must be pre-approved
by a factory representative.
The warranty does not cover equipment subjected to accidents, freight
damage, alterations from the original design, improper power and/or
plumbing hookups, improper chemical use, general misuse, or lack
of routine required maintenance as determined by Glastender, Inc.
Installation, normal control adjustments, general maintenance, correct-
ing an installation error, or service calls that reveal the unit is function-
ing normally will not be reimbursed under warranty.
Condenser coils on self-contained refrigeration products must be
cleaned regularly. Failure to provide adequate air flow to a refrigeration
unit will void the warranty.
Glastender shall not be liable for loss of use, revenue, or profit, or for
any other indirect, incidental, special, or consequential damage includ-
ing, but not limited to, product spoilage or loss.
This warranty is conditioned upon Glastender receiving notice of any
defect subject to this warranty within sixty (60) days of its discovery
by the end user or dealer. All products are warranted only for the initial
place of installation. Removal of a product automatically terminates
this warranty.
SECOND YEAR EXTENDED PARTS & LABOR WARRANTY:
Glastender’s one-year parts and labor warranty on self-contained refrig-
eration units, excluding beer line chillers, can be extended to two years
with the purchase of a two year parts and labor warranty. Specify part
number EWR2 ($150 net price) when ordering.
EXPORT WARRANTY - One year parts only.
EXCLUSION OF WARRANTIES
EXCEPT AS PROVIDED ABOVE, GLASTENDER MAKES
NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
OR NON-INFRINGEMENT.
LIMITATION OF REMEDIES AND DAMAGES
If Buyer makes a valid and timely claim as outlined above, Glastender’s
liability and Buyer’s remedies under this agreement will be limited solely
to labor charges authorized and/or replacement or credit, at Glastender’s
option, with respect to Products returned at Buyer’s expense within thir-
ty (30) days after warranty repair. GLASTENDER’S LIABILITY WILL
IN NO EVENT BE GREATER IN AMOUNT THAN THE PURCHASE
PRICE OF THE RETURNED PRODUCTS. GLASTENDER
WILL NOT BE LIABLE UNDER ANY CIRCUMSTANCE FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING,
BUT NOT LIMITED TO, LABOR COSTS EXCEPT AS COVERED
UNDER OUR WARRANTY, LOST PROFITS OR THE LOSS OF
PERISHABLE PRODUCTS RESULTING FROM THE USE OF OR
INABILITY TO USE OUR PRODUCTS OR FROM OUR PRODUCTS’
INCORPORATION INTO OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT. NEITHER PARTY WILL HAVE ANY
NEGLIGENCE OR OTHER TORT LIABILITY TO THE OTHER, OR
TO ANY THIRD PARTY, ARISING FROM ANY BREACH OF THIS
AGREEMENT.
GOVERNING LAW - JURISDICTION
The terms and conditions of an order are to be governed and construed
according to the laws of the State of Michigan, without regard to conflict
of laws principles. Buyer hereby consents to the jurisdiction and venue
of the courts located in Saginaw County, Michigan.
No representative, distributor, dealer, or any other person is authorized
to modify this warranty. This warranty replaces all other written or
verbal warranties.
NOTE: Glastender, Inc.’s policy of constant quality improvement
means that prices, specifications, and policies are subject to change
without notice. Questions regarding this warranty should be directed to
Glastender’s Customer Service Representative.
03-21-14
IMPORTANT!!
Attention Refrigeration Service Companies
Please review the important warranty information on this page. If you
believe a service call should be covered by the factory, please call
the factory for authorization between 8AM and 5PM EST, Monday
through Friday.

12
Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax [phone] • www.glastender.com
termS aNd CoNditioNS
PriCeS:
All prices are LIST. Applicable taxes will be added.
quotatioNS:
Unless otherwise stated, quotations are effective for 30 days only.
aCCePtaNCe:
All orders are subject to acceptance by Glastender, Inc.’s headquarters in
Saginaw, Michigan. Possession of the Product Directory and Price List
is not an offer to sell.
ShiPmeNtS:
F.O.B. factory in Saginaw, Michigan. Freight terms are Third Party or
Collect if shipped directly to you. Prepay and Add to Invoice freight
terms are available upon request. The approximate shipping weights of
all products are listed with the prices. Partial shipments will be made
unless otherwise specified by the customer. Surface freight classifica-
tions are:
Glasswashers, Line Chillers - Class 92.5
Cocktail Stations, Underbar Equipment - Class 85
Bar Die/Underbar Equipment – Class 125
Refrigeration Equipment, 48” long or smaller - Class 100
Refrigeration Equipment, greater than 48” long - Class 110
All small items are evaluated to see the most cost effective means for
shipment. Many small items ship via UPS or FedEx; however, when
dimensional weight is excessive DB Schenker, UPS Supply Chain, or
even common LTL carriers are the most cost effective choice. Spare
parts orders received before 1:00 PM EST can usually be shipped the
same day.
The order department is happy to assist with routing or shipping ques-
tions.
PaymeNt termS:
Cash should be included with all orders unless credit terms have been
arranged. To establish credit, banking and trade references are required.
A convenient credit application is available upon request. Payment via
credit card is not our normal means of receiving payment. Visa and
MasterCard will be accepted, but must be charged at the time of ship-
ment. In addition, a payment via credit card for orders totaling more than
$500 will incur a 3% convenience fee on the total transaction amount.
delivery:
The majority of equipment is manufactured to order and typically ships
within three to six weeks after complete order information is received by
the factory. In-stock equipment typically ships within two to three days
of the factory receiving complete order information.
returNS:
Items specified as “Manufactured to Order” are NOT returnable.
A Return Material Authorization (RMA) number must be issued by the
factory in advance for any items that are returnable. The RMA number
MUST be noted on the outside of the returned package. Returns must be
received within 90 days of the RMA issue date. Shipping charges must
be prepaid. A minimum 20% restocking charge will be applied to all
authorized returns if received in new, unused condition in the original
packaging.
The above conditions apply to spare part returns, except spare part
returns must be received within 30 days of original shipment for elec-
tronic or electrical parts or within 90 days for all other parts.
loSS or damage:
For customer routed shipments, Glastender, Inc. is not responsible for
any loss, damage, or delay of merchandise during shipment. Such transit
claims must be filed with the carrier. Merchandise must be examined on
arrival. If shortages occur, Glastender, Inc. must be notified in writing
within five (5) days of delivery to honor any shortage claim. Glastender
will assume responsibility for freight claims on Prepay and Add ship-
ments but the customer must inspect freight and note any damage upon
receipt. Failure to do so may result in losses at the customer’s expense.
CuStom orderS:
Custom orders must be paid in advance and are not subject to cancel-
lation.
lamiNateS:
Some products include common, readily available plastic laminates of
the customer’s selection. There may be an additional charge if uncom-
mon varieties are ordered.
05/18/10