Good RIM 957 User manual

GoodLink™
Wireless Corporate Messaging
Preparing Your Handheld
Installation Guide
Version 1.0

GoodLink Installation Guide

GoodLink™
Wireless Corporate Messaging
Preparing Your Handheld
Installation Guide
Version 1.0

GoodLink Installation Guide
Last revised 11/30/01
Part Number: 1001636, Revision A
At time of printing, documentation complies with software version 1.0.
Copyright
© 2001 Good Technology, Inc. All rights reserved. Good and GoodLink are trademarks
of Good Technology, Inc. in the United States and/or other countries.
Good Technology, Inc. may have patents or pending patent applications, trademarks,
copyrights or other intellectual property rights covering subject matter in this
document. The furnishing of this document does not give you any license to these
patents, trademarks, copyrights, or other intellectual property rights except as
expressly provided in any written license agreement from Good Technology, Inc.
Microsoft, Windows, Windows NT, Exchange and Outlook are either registered
trademarks or trademarks of Microsoft Corporation in the United States and/or other
countries.
RIM, the RIM logo, Research in Motion, RIM 950 Wireless Handheld, RIM 957 Wireless
Handheld, BlackBerry, BlackBerry Exchange Edition, the BlackBerry logo, the
“envelope in motion” symbol and 'Always On, Always Connected' are registered
trademarks or trademarks of Research in Motion Limited in the United States and/or
other countries.
Mobitex is a trademark of the Swedish Telecommunications Administration that may
be registered in some jurisdictions. Outside In®Wireless Export ©2001 Stellent
Chicago, Inc. All rights reserved. All other companies and product names are
trademarks or registered trademarks of their respective holders.
Disclaimer
No part of this document may be reproduced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written
permission of Good Technology, Inc.
Information in this document is subject to change without notice. This publication
could include technical inaccuracies or typographical errors. Good Technology, Inc.
may make improvements or changes in the products or the programs described in this
publication at any time.
Good Technology, Inc.
1032 Morse Ave.
Sunnyvale, CA, 94089
Tel. [phone] Fax [phone]
Web site: www.good.com
Email: [email protected].
Printed In USA.
Warning: Do not use this device while driving.

GoodLink Installation Guide iii
Contents
1 Preparing Your Handheld 1
Getting Started 2
Your RIM 957 Handheld at a Glance 3
Your RIM 950 Handheld at a Glance 4
Preparing the Hardware 5
Preparing the RIM 957 5
Preparing the RIM 950 6
Installing Desktop Software 7
Setting Up Your Handheld 9
What Gets Synchronized 13
2 Troubleshooting 15
Cradling Your Handheld 16
Resetting Your Handheld 16
Common Problems and Solutions 17
Setup Problems 17
Installing Applications 17
Synchronizing 18
Changing Servers 18

iv GoodLink Installation Guide
Handheld Error Messages 19
Startup Status Informational Messages 20
Reset Error Messages 27
3 Using the Desktop Software 35
Installing the Desktop Software 35
Starting the Desktop Software 37
Upgrading Applications 38
Generating a New Encryption Key 39
Removing User Data 39
4 Upgrading to GoodLink Application Software 41
Backing Up Your Handheld 42
Preparing Your Handheld for GoodLink 42
Key Differences 43
Setup 43
Synchronizing 43
Email 44
Contacts 45
Calendar 45
Alarm Clock 45
Keyboard Shortcuts, Copying Text 46
Other 46
Subject Index 47
Message Index 51

GoodLink Installation Guide 1
1 Preparing Your
Handheld
This book describes how to prepare your handheld for use. It
includes information on installing the cradle connector and
GoodLink Desktop software. The GoodLink Desktop software can be
installed on any computer with:
•Microsoft Windows 95, 98, 2000, ME, NT, and XP
•Microsoft Outlook 97, 98, 2000, and XP
•Serial port
If this message appears,
your handheld is not set
up.
If your handheld is set up,
the home screen appears.

Preparing Your Handheld
2 GoodLink Installation Guide
Important: If your Microsoft Exchange administrator has already
prepared your handheld, you don’t need to read this document.
Refer to the GoodLink User’s Guide for instructions on using your
handheld. If you are upgrading your BlackBerry handheld to use
GoodLink Application software, skip to “Upgrading to GoodLink
Application Software” on page 41.
Getting Started
Before preparing your handheld, make sure:
•Your Microsoft Exchange administrator has added your handheld
to Microsoft Exchange.
•You are signed up for a GoodLink service plan.
When you unpack your handheld, write down the serial number for
your handheld (for example, 041/15/156854). Keep this number
handy in case your Microsoft Exchange administrator requests it.
•On the RIM 957, the serial number is located on the back of the
handheld.
•On the RIM 950, the serial number is located inside the battery
chamber. Remove the battery cover and battery to see the number.

Your RIM 957 Handheld at a Glance
GoodLink Installation Guide 3
Your RIM 957 Handheld at a Glance
Alt key
LCD screen
Power On/Off
Delete key
Backspace key
Escape key
Trackwheel
Enter key
Space keyNum (Shift) Cap (Shift)
Serial number
Cradle connector Reset button

Preparing Your Handheld
4 GoodLink Installation Guide
Your RIM 950 Handheld at a Glance
Battery lock
Battery cover
Reset button Cradle connector
Backspace
(Escape) key
Trackwheel
LCD screen
Enter key
Space keyAlt key Cap (Shift)