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7 YEAR WARRANTY
GROSFILLEX offers MARINE GRADE 9 OZ. SOLUTION DYED
ACRYLIC FABRIC from several mills, including Sunbrella, Outdura,
and Recasens. All marine grade acrylic fabrics we use carry a
warranty of seven (7) years from the original date of purchase.
All furniture grade fabrics we use carry a warranty of five (5)
years from the original date of purchase.
The warranty protects against the loss of characteristics, rot,
mildew, and color fastness typical in normal atmospheric
conditions. The product must be properly installed and
maintained, and under normal use and environment. This
warranty does not cover damage caused by: abuse, negligence,
vandalism, burns or fire of any kind, improper cleaning
techniques, normal wear, perforations; weather soiling;
environmental pollution stains; natural disasters; or acts of
nature. Damage caused by the storage method or location used
by clients is also not covered.
Replacement fabric canopy is covered for the time remaining
in the original warranty and does not activate a new 7 or 5 year
warranty.
COMMERCIAL WARRANTIES
GROSFILLEX warrants the FRAME STRUCTURE OF THE
Windmaster 10 for a period of three (3) years from the original
date of purchase. This warranty includes manufacturer defects
to the notch, runner, center pole and skeleton structure. The
warranty, if applicable, does not cover labor, frames, systems and
installation supplied by the dealer or reseller.
GROSFILLEX warrants all FINISHES ON WINDMASTER 10 for a
period of three (3) years from the original date of purchase. This
warranty includes chipping, peeling, flaking, bubbling, and fading
of the finish on the aluminum center poles only.
Rust is a natural part of the aging process of all steel or iron
based materials and is therefore not considered a defect and
is not covered under any GROSFILLEX’ warranties. Steel bases
and mounts are designed to require minimum maintenance, and
should be kept clean and well maintained.
GROSFILLEX’s umbrellas are all thoroughly tested and built to
ensure durability and longevity, however we do not recommend
the use of any non-permanent umbrella structure in winds
that exceed 25 MPH. Umbrellas should ALWAYS be closed and
secured when not in use, and taken down when winds reach
unsafe conditions.
The WINDMASTER 10 PREMIUM CANTILEVER UMBRELLA is
engineered to withstand 35 MPH sustained winds, and has been
tested at 35 MPH sustained winds. The addition of the included
wind stabilizer bars increases this wind stability by 5 MPH.
NOTE: Wind stabilizer kit should ONLY be used when the
WINDMASTER is at a 90 degree angle.
IMPORTANT: Wind ratings do NOT form part of, nor fall under,
any GROSFILLEX’ warranties. Wind ratings are intended as
guide to the relative strength of the umbrellas only. Wind can be
extremely variable, depending on surroundings, elevation, angle
of gusts, etc., and in any high wind ALL umbrellas should be
closed and secured immediately.
DISCLAIMER: GROSFILLEX’ warranties DO NOT COVER damage
to any umbrellas or umbrella bases related to extreme weather,
abuse, or misuse; or any damage which occurs as a result of
contact with the ground or any other foreign object due to
sudden and severe weather events or other extreme acts of
nature.
GROSFILLEXs’ warranties are only applicable to products that
are properly secured to a weighted adequate base or anchoring
system equal to or greater than recommended by GROSFILLEX.
Failure to properly secure umbrellas equal to or greater than
recommended will VOID all warranties.
If warrantable damage occurs, GROSFILLEX will refinish, replace
or repair any item in this category at its own discretion.
WIND DISCLAIMER
3 YEAR WARRANTY
3 YEAR WARRANTY
RUST DISCLAIMER
PURCHASE/INSTALLATION WARRANTY
This warranty applies to the original purchaser only. In the case of installations, the
owner is to ascertain the position of all underground pipes, electrical wires and gas
lines, and notify the installer of any obstacles. Although all care will be taken, no
responsibility can be accepted for any damage during installation.
All warranties are only valid if the umbrella is opened and closed as per the instructions
in this manual. It is highly recommended to close and tie the umbrella when strong
winds are expected. If strong winds are expected for a long period of time, it is
recommended that the umbrella be removed from its base and stored. When closing
the umbrella for extended periods of time, the canopy must be folded in such a way as
to avoid “pinching” of the fabric in the umbrella ribs/arms (refer to page 2 & 8). Wear
and tear caused by “pinching” of the fabric by the umbrella framework is not covered
under any warranty.
If the umbrella is to be transported without the original packaging, then the canopy
should be removed from the frame to avoid damage during transit.
GROSFILLEX reserves the right to determine whether or not fault is caused by faulty
workmanship, material or a defective part. Where fault is determined, we reserve the
right to repair parts or replace products at our own discretion.
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