Heat & Glo VRTIKL-AU VRTIKL-AU User manual

1
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
Installation & Operation
Instructions
Installation and service of this gas stove should be
performed by qualified personnel.
AUSTRALIAN GAS ASSOCIATION CERTIFIED
Certificate Number: 7153
Model:
VRTIKL-AU
FREESTANDING STOVE
• Do not store or use gasoline or other flam-
mable vapors and liquids in the vicinity of
this or any other appliance.
• What to do if you smell gas
- Do not try to light any appliance.
- Do not touch any electrical switch. Do not
use any phone in your building.
- Immediately call your gas supplier from a
neighbor’s phone. Follow the gas suppli-
er’s instructions.
- If you cannot reach your gas supplier, call
the fire department.
• Installation and service must be performed
bya qualifiedinstaller, serviceagency,or the
gas supplier.
WARNING: If the information in these
instructions is not followed exactly, a fire
or explosion may result causing property
damage, personal injury, or death.
DO NOT DISCARD THIS MANUAL
CAUTION
• Leave this manual with
party responsible for use
and operation.
DO NOT
DISCARD
WARNING
• Important operating
and maintenance
instructions included.
• Read,understandandfollow
these instructions for safe
installation and operation.
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
• CAREFULLY SUPERVISE children in same room as
appliance.
• Alert children and adults to hazards of high temperatures.
• Do NOT operate with protective barriers open or
removed.
• Keep clothing, furniture, draperies and other combustibles
away.
Glass and other surfaces are hot during
operation and cool down.
• Keep children away.

3
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
Table of Contents
1 Listing and Code Approvals
A. Design and Installation Considerations . . . . . . . . . . . . . . . 4
B. Non-Combustible Materials Specification. . . . . . . . . . . . . . 4
C. Combustible Materials Specification . . . . . . . . . . . . . . . . . 4
D. Inspect Appliance and Components. . . . . . . . . . . . . . . . . . 4
2 Framing and Clearances
A. Selecting Appliance Location. . . . . . . . . . . . . . . . . . . . . . . 5
B. Clearances to Combustibles . . . . . . . . . . . . . . . . . . . . . . . 5
C. Optional Stone Surround Installed . . . . . . . . . . . . . . . . . . . 6
3 Termination Locations
A. Flue Termination Minimum Clearances . . . . . . . . . . . . . . . 7
4 Flue Information
A. Flue Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
B. Use of Elbows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
C. Measuring Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
D. Flue Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
E. Horizontal Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
F. Slim Line Heat Shield. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
G. Vertical Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
H. Vertical Flue Restrictor. . . . . . . . . . . . . . . . . . . . . . . . . . . 20
5 Gas Information
A. Gas Pressure Requirements . . . . . . . . . . . . . . . . . . . . . . 21
B. Gas Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
6 Electrical Information
A. Ignition System Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
7 Appliance Setup
A. Remove Glass Door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
B. Remove Shipping Materials . . . . . . . . . . . . . . . . . . . . . . . 23
C. Unbolting Appliance from the Pallet. . . . . . . . . . . . . . . . . 23
D. Leveling and Lagging Down the Appliance . . . . . . . . . . . 23
E. Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
F. Top to Rear Flue Conversion . . . . . . . . . . . . . . . . . . . . . . 24
G. Positioning the Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
H. Placing Mineral Wool . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
8 Operating Instructions
A. Before Lighting Appliance. . . . . . . . . . . . . . . . . . . . . . . . . 27
B. Lighting the Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
C. After Appliance is Lit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
D. Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . 29
9 Maintaining and Servicing Appliance
A. Front Door Glass Assembly Removal . . . . . . . . . . . . . . . 30
B. Maintenance Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
10 Troubleshooting
A. Electronic Ignition System . . . . . . . . . . . . . . . . . . . . . . . . 32
11 Reference Materials
A. Appliance Dimension Diagram Without Stone Surround . 33
B. Appliance Dimension with Stone Surround Diagram . . . . 34
C. Flue Components List . . . . . . . . . . . . . . . . . . . . . . . . . . 35
D. Service Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
E. Warranty Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
F. Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

21
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
A. Gas Pressure Requirements
Pressure requirements for VRTIKL-AU Stoves are shown
in Table 1 below.
Two taps are provided on the right hand side of the gas
control for a test gauge connection to measure the inlet
and outlet pressures. See Section 10: Maintaining and
Servicing the Appliance.
The stove and its individual shut-off valve must be dis-
connected from the gas supply piping system during any
pressure testing of the system at test pressures in excess
of 60 mbar.
If the stove must be isolated from the gas supply piping
system by closing an individual shut-off valve, it must be
of the handle-less type.
Leak test all gas line points and the gas control valve prior
to and after starting the gas stove.
Table 1
Natural Gas Propane
Minimum Inlet Pressure 1.13 kPa 2.75 kPa
Outlet Pressure .80 kPa 2.40 kPa
Max. Gas Consumption 26.7 mJ 24.5 mJ
Burner Injector 2.53 mm 1.45 mm
5
5 Gas Information
Fire Risk.
Explosion Hazard.
High pressure will damage valve.
• Disconnect gas supply piping BEFORE
pressure testing gas line at test pressures
above 6 kPa.
• Close the manual shutoff valve BEFORE
pressure testing gas line at test pressures
equal to or less than 6kPa..
WARNING
B. Gas Connection
CHECK FOR GAS LEAKS
Explosion Risk
Fire Risk
Asphyxiation Risk
• Check all fittings and connections.
• Do not use open flame.
• Afterthegaslineinstallationiscomplete,all
connectionsmustbetightenedandchecked
for leaks with a commercially-available,
non-corrosive leak check solution. Be sure
to rinse off all leak check solution following
testing.
Fittings and connections may have loosened
during shipping and handling.
WARNING
Note: Have the gas supply line installed in accordance with
local building codes bya qualified installer approved and/or
licensed as required by the locality.
Note: Before the first firing of the stove, the gas supply line
should be purged of any trapped air.

22 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
BATTERY PORT
(4 AA BATTERIES)
VALVE
PILOT
IGNITION MODULE
6VDC
ON/OFF
SWITCH
THERMOCOUPLE
BLOCK
(CONNECTED TO
BACK OF VALVE)
PILOT GAS LINE
CONNECTED TO
BACK OF VALVE
IGNITION
MODULE
(6V)
ON/OFF
WALL SWITCH
VALVE
FLAME SPARKER/
SENSOR
ANT.
REMOTE
CONTROL
A. Ignition System Wiring
• This gas stove is equipped with an electronic ignition
system which operates on a 6 volt system.
• The batteries are located within the ignition module
whichis locatedbehindtheglassdoorassembly.Awiring
diagram is shown in Figure 7.1.
• The ignition module requires four AA batteries (not
included).
Figure 6.1 Electronic Ignition Wiring Diagram
CAUTION
Battery polarity must be correct or module damage will
occur.
CAUTION
Label all wires prior to disconnection when servicing controls.
Wiring errors can cause improper and dangerous operation.
Verify proper operation after servicing.
Shock hazard.
• Replace damaged wire with type 105º C rated
wire.
• Wire must have high temperature insulation.
WARNING
6
6 Electrical Information

23
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
B. Remove Shipping Materials
Remove shipping materials from inside or underneath the
firebox.
The gas line is shipped inside back panel. To access the
gas line remove the top plate from the gas stove. Remove
and retain the two Allen head screws that hold the back
panel in place. Replace panel when finished.
C. Unbolting Appliance from the Pallet
The gas stove is bolted and screwed to the pallet for ship-
ping. Use a 1/2 in. socket to remove the bolt in center of
bottom plate. Use a Phillips screwdriver to remove the
two screws in the front of the bottom plate and the two
screws holding the metal strap across the back of the gas
stove. Refer to Figure 7.2 for locations.
Figure 7.1
Figure 7.2
SECURING THE GAS STOVE
IS REQUIRED.
Figure 7.3
After unbolting the gas stove from the pallet, insert two
1/4 20 x 1-1/2 (or equivalent) counterscrews.
Using pliers, adjust the counterscrews to level the gas
stove.
ALLEN HEAD SCREWS
ALLEN HEAD SCREWS
LEVELING
LEVELING
SCREWS
SCREWS
LAG BOLT
LAG BOLT
HOLE
HOLE
D. Leveling and Lagging Down the Appliance
WARNING
Fire Risk.
Odor Risk.
Tipping Risk
• Install gas stove on a stable, level platform/
floor strong enough to support gas stove
without tipping.
• USE wood flooring, ceramic tile, brick hearth
or high pressure laminate flooring applied
directly over the sub-flooring material.
7
7 Appliance Setup
A. Remove Glass Door
Remove the front door assembly by pulling bottom of front
away from gas stove and lifting it off of the hooks on top of
the stove. Set door assembly aside.

24 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
Figure 7.4
The manufacturer recommends securing the lag bolt
from the component bag in the center hole in the bottom
plate (clearance hole). This bolt will help to prevent tip-
ping forward.
CLEARANCE
HOLE
Figure 7.5
Using pliers, adjust the counter screws to level the gas
stove.
E. Accessories
Install approved accessories per instructions included
with accessories.
4. Remove the inner extension collar (Shown in Figure
7.8) and set aside.
5. Remove the four screws from the DV adapter collar
(Figure 7.8). Set aside DV adapter collar and
screws.
3. Remove and retain the Allen head screws that hold
the solid back panel in place (Figure 7.8). Remove
and discard the solid back panel.
Figure 7.8
F. Top to Rear Flue Conversion
KIT CONTENTS: Top cover (without hole);
Back panel (with hole).
1. Remove the front door assembly by pulling bottom
of front away from gas stove and lifting it off of the
hooks on top of the gas stove. Set door aside.
ON TOP OF APPLIANCE:
2. Remove the top plate with hole and discard. (Figure 7.7)
Figure 7.7
I
I
NNER EXTENSION COLLAR
NNER EXTENSION COLLAR
DV ADAPTER
DV ADAPTER
Shock or fire risk.
Use ONLY optional accessories approved for
this appliance.
• Using non-listed accessories voids warranty.
• Using non-listed accessories may result in a
safety hazard.
• Only Hearth & Home Technologies approved
accessories may be used safely.
WARNING
ALLENHEAD
ALLENHEAD
SCREWS
SCREWS

25
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
7. Install the cover plate with gasket to the top of gas stove
with screws previously removed (Figure 7.10).
Figure 7.10
ON BACK OF APPLIANCE:
6. Remove the four screws from the cover plate on rear
of gas stove. Set cover plate aside. Retain screws.
(See Figure 7.9). Attach DV adapter collar in its
place. Install the inner extension collar.
Figure 7.9
ON TOP OF APPLIANCE:
8. Install the new back panel (without hole) to the rear of
gas stove. Replace the Allen head screws removed
in Step 3 to hold the back panel in place.
9. Install the new top as shown in Figure 7.11.
Figure 7.11
I
I
NNER EXTENSION COLLAR
NNER EXTENSION COLLAR

26 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
G. Positioning the Logs
Figure 7.14
Place log #1 into the cradle in the burner. Lean the log
back towards right corner of firebox.
While still breakable, the logs do not become fragile until
after the gas stove is burned and they have cured. After
curing, any handling must be done with care as breakage
can easily occur.
PLEASE NOTE: Logs have been designed to work
specifically with the burner of this gas stove. Exact
placement will ensure proper operation of your gas
stove.
Figure 7.15
Locate log #2 over the pin in log #1 and into notch in log
#1. Lean the log back toward the left corner of the fire-
box.
Figure 7.13
H. Placing Mineral Wool
Apply 15 mm size pieces sparingly along ports as shown.
Do not block ports.
Figure 7.16
Explosion Risk.
• Follow ember placement instructions in manual.
• Do NOT place embers directly over burner ports.
• Replace ember material annually.
Improperly placed embers interferes with proper burner
operation.
WARNING

27
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
A. Before Lighting Appliance
Read this entire manual prior to using the appliance.
Failure to follow the instructions may result in property
damage, bodily injury, or even death.
8
8 Operating Instructions
• Remove all shipping materials from inside and/or
underneath the firebox.
• Review proper placement of logs and mineral wool.
• Check the wiring.
• Check the baffle adjustment.
• Ensure that there are no gas leaks.
• Ensure that the glass is sealed and in the proper
position.
• Ensure that the flow of combustion and ventilation air is
not obstructed (front grilles and flue terminations).
Glass door must be in place when
appliance is operating.
Risk of:
• Combustion Fumes
• Fire
Do NOT operate appliance with glass
door removed.
• Open viewing glass for servicing only.
• Glass door MUST be in place and sealed before operating
appliance.
• Only use glass door certified for use with appliance.
• Glass replacement should be done by qualified technician.
Improper installation, adjustment, alteration, service or
maintenance can cause injury or property damage. Refer to
the owner’s information manual provided with this appliance.
For assistance or additional information consult a qualified
installer, service agency or the gas supplier.
Do NOT use this appliance if any part has been under water.
Immediately call a qualified service technician to inspect the
appliance and to replace any part of the control system and
any gas control which has been under water.
WARNING
WARNING
WARNING
HOT! DO NOT TOUCH.
SEVERE BURNS MAY RESULT.
CLOTHING IGNITION MAY RESULT.
Glass and other surfaces are hot during operation and cool
down.
• Keep children away.
• CAREFULLYSUPERVISE children in same room as appli-
ance.
• Alert children and adults to hazards of high temperatures.
• Do NOT operate with protective barriers open or removed.
• Keep clothing, furniture, draperies and other combustibles
away.
WARNING
WARNING
Risk of Fire
Risk of Burns
• Do not remove guard. The guard is fitted
to this appliance to reduce the risk of fire
or injury from burns and no part of it should
be permanently removed. For protection of
young children or the infirm, a secondary
guard is required.
WARNING
Risk of Fire
Risk of Burns
• Do not place articles on or against this
appliance.
• Donotuseor store flammable materials near
this appliance.
• Do not spray aerosols in the vicinity of this
appliance while it is in operation.

28 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
B. Lighting the Appliance
Electronic Ignition
LIGHTING
INSTRUCTIONS
TO TURN OFF
GAS TO HEATER
1. Push the ‘OFF’ button on remote.
2. Remove batteries from receiver.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not follow these instructions
exactly, a fire or explosion may result causing property
damage, personal injury or loss of life.
A. This heater is equipped with an
electronic pilot ignition device
which automatically lights the
burner. Do not try to light the
burner by hand.
B. BEFORE LIGHTING, smell all
around the heater area for gas.
Be sure to smell next to the floor
becausesome gas is heavierthan
air and will settle on the floor.
WHAT TO DO IF YOU SMELL
GAS
• Do not try to light any appliance.
Improper installation, adjustment,
alteration, service or maintenance
can cause injury or property dam-
age.Refertotheowner’s information
manual provided with this fireplace.
This heater needs fresh air for safe
operation and must be installed so
there are provisions for adequate
combustion and ventilation air.
If not installed, operated, and main-
tained in accordance with the man-
ufacturer’s instructions, this product
could expose you to substances in
fuel or fuel combustion.
Keep burner and control compart-
ment clean. See installation and
operating instructions accompany-
ing heater.
CAUTION:
Hotwhilein operation. Do nottouch.
Keep children, clothing, furniture,
gasoline and other liquids having
flammable vapors away.
Do not operate the heater with
panel(s) removed, cracked or bro-
ken. Replacement of the panel(s)
should be done by a licensed or
qualified service person.
• Donottouchanyelectric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow
the gas supplier’s instructions.
• If you cannot reach your gas sup-
plier, call the fire department.
C. Do not use this fireplace if any part
hasbeenunderwater.Immediately
callaqualifiedservicetechnicianto
inspect the heater and to replace
any part of the control system and
any gas control which has been
under water.
NOT FOR USE
WITH SOLID FUEL
For use with natural or propane
gases.
WARNING:
1. This heater is equipped with an igni-
tion device which automatically lights
the burner. Do not try to light the
burner by hand.
2. Wait five (5) minutes to clear out any
gas. Then smell for gas, including
nearthefloor.If yousmell gas,STOP!
Follow “B” in the Safety Information
located on the left side of this page. If
you don’t smell gas, go to next step.
3. To light the burner, simultaneously
press the star and up arrow
buttons on the remote control until a
shortacoustic signalconfirmsthe start
sequence has begun.
4. Iftheheaterwillnot operate,check the
batteries then follow the instructions
“To Turn Off Gas to Heater” and call
your service technician or gas sup-
plier.

29
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
ISSUE SOLUTIONS
Condensation on the glass This is a result of gas combustion and temperature variations.As the gas stove warms,
this condensation will disappear.
Blue flames This is a result of normal operation and the flames will begin to yellow as the gas stove
is allowed to burn for 20 to 40 minutes.
Odor from gas stove When first operated, this gas stove may release an odor for the first several hours.
This is caused by the curing of the paint and the burning off of any oils remaining from
manufacturing.
Film on the glass This is a normal result of the curing process of the paint and logs. Glass should be
cleaned within 3 to 4 hours of initial burning to remove deposits left by oils from the
manufacturing process. A non-abrasive cleaner such as gas stove cleaner may be
necessary. See your dealer. Ensure glass has cooled before cleaning.
Metallic noise Noise is caused by metal expanding and contracting as it heats up and cools down,
similar to the sound produced by a furnace or heating duct. This noise does not affect
the operation or longevity of the gas stove.
Initial Break-in Procedure
When you light the appliance, you may notice that it pro-
duces heat which does have an associated odor or smell.
If you feel this odor is excessive it may require the initial
three to four hour continuous burn on high followed by a
second burn up to 12 hours to fully drive off any odor from
paint and lubricants used in the manufacturing process.
Condensation of the glass is normal.
NOTE: The appliance should be run three to four hours
on the initial start-up. Turn it off and let it cool completely.
Remove and clean the glass. Replace the glass and run
the appliance for an additional 12 hours. This will help to
cure the products used in the paint and logs.
During this break-in period it is recommended that some
windows in the house be opened for air circulation. This will
helpavoidsettingoffsmokedetectors,andhelpeliminateany
odors associated with the appliance’s initial burning.
C. After Appliance is Lit
Fire Risk.
High Temperatures.
Keep combustible household items away from
appliance.
Do NOT obstruct combustion and ventilation air.
• Do NOT place combustible items on top of or
in front of appliance.
• Keep furniture, draperies away from
appliance.
Smoke and odors released during initial operation.
• Open windows for air circulation.
• Leave room during initial operation.
• Smoke may set off smoke detectors.
Smoke and odors may be irritating to sensitive
individuals.
CAUTION
• Prevent accidental appliance operation when not
attended.
• Unplug or remove batteries from remote control if absent
or if appliance will not be used for an extended period of
time.
• Property damage possible from elevated temperatures.
CAUTION
Fire Hazard.
Keep combustible materials, gasoline and
other flammable vapors and liquids clear of
appliance.
• Do NOT store flammable materials in the
appliance’s vicinity.
• Do NOT use gasoline, lantern fuel, kerosene,
charcoal lighter fluid or similar liquids in this
appliance.
• Combustible materials may ignite.
WARNING
WARNING
D. Frequently Asked Questions

30 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
9
9 Maintaining and Servicing Appliance
Although the frequency of appliance servicing and maintenance will depend on use and the type of installation, a qualified
service technician should perform an appliance checkup at the beginning of each heating season.
Annual inspection by qualified technician recommended.
Check:
• Condition of glass, glass assembly and glass seal.
• Obstructions of combustion and ventilation air.
• Burner ignition and operation.
• Burner air shutter adjustment
• Gas connections and fittings.
• Obstructions of termination cap.
Clean:
• Glass
• Air passageways, grilles,
control compartment
• Burner, burner ports
Risk of:
• Fire
• Delayed ignition or explosion
• Exposure to combustion fumes
• Odors
Handle glass assembly with care.
NOTE:Cleanglassafter initial3-4hoursoperation.
Longer operation without cleaning glass may
cause a permanent white film on glass.
CAUTION
When cleaning glass door:
• Avoid striking, scratching or slamming glass.
• Do NOT use abrasive cleaners.
• Use a hard water deposit glass cleaner on white film.
• Do NOT clean glass when hot.
• Turn off appliance after 3-4 hours of operation and
ALLOW TO COOL.
• Remove and clean glass assembly.
• Replace glass assembly and operate appliance for
additional 12 hours.
Refer to maintenance instructions.
Risk of injury or property damage.
Before servicing:
• Turn off gas.
• Remove batteries from remote control to disable it.
• Ensure appliance is completely cooled.
After servicing:
• Replace any screen or barrier that was removed.
• Reinstall and reseal any flueing removed for servicing.
• Replace batteries in remote control.
Inspect external vent cap regularly.
• Ensure no debris blocks cap.
• Combustible materials blocking cap may ignite.
• Restricted air flow affects burner operation.
WARNING
WARNING WARNING
A. Front Door Glass Assembly Removal
Remove the front door assembly by pulling bottom of
front away from gas stove and lifting it off of the hooks
on top of the gas stove (see Figure 8.18).
Figure 8.18

31
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
Inspect Maintenance Tasks
Doors 1. Inspect for scratches, dents or other damage and repair as necessary.
2. Verify no obstructions to air flow.
3. Verify maintenance of proper clearance to combustible household objects.
Gasket Seal, Glass
Assembly and Glass 1. Inspect gasket seal and its condition.
2. Inspect glass for scratches and nicks that can lead to breakage when exposed to heat.
3. Confirm there is no damage to glass or glass frame, Replace as necessary.
4. Verify that latches engage properly and glass attachment components are intact and operat-
ing properly. Replace as necessary.
5. Clean glass. Replace glass assembly if severely coated with silicate deposits that cannot be
removed.
Valve Compartment
and Firebox Top 1. Vacuum and wipe out dust, cobwebs, debris or pet hair. Use caution when cleaning these areas. Screw tips that have penetrated the sheet metal are sharp and should be avoided.
2. Remove any foreign objects.
3. Verify unobstructed air circulation.
Logs 1. Inspect for broken, damaged, or missing logs. Replace as necessary.
2. Verify correct log placement and no flame impingement causing sooting. Correct as necessary.
Firebox 1. Inspect for paint condition, warpage, corrosion or perforation. Sand and repaint as necessary.
2. Replace gas stove if firebox has been perforated.
Burner Ignition and
Operation 1. Verify burner is properly secured and aligned with pilot or igniter.
2. Clean off burner top, inspect for plugged ports, corrosion or deterioration. Replace burner if
necessary.
3. Replace ember material with new 15 mm pieces. Do not block ports or obstruct lighting paths.
4. Check for smooth lighting and ignition carryover to all ports. Verify there is no ignition delay.
5. Inspect for lifting and other flame problems.
6. Inspect orifice for soot, dirt or corrosion.
7. Verify manifold and inlet pressures. Adjust regulator as required.
8. Inspect pilot flame strength. Clean or replace orifice as necessary.
9. Inspect thermocouple sensor rod for soot, corrosion and deterioration. Clean with emery
cloth or replace as required.
10. Verify millivolt output. Replace as necessary.
Flueing 1. Inspect flueing for blockage or obstruction such as bird nests, leaves, etc.
2. Confirm that termination cap remains clear and unobstructed by plants, etc.
3. Verify that termination cap clearance to subsequent construction (building additions, decks,
fences or sheds) has been maintained.
4. Inspect for corrosion or separation.
5. Verify weather stripping, sealing and flashing remains intact.
Remote Control 1. Verify operation of remote.
2. Replace batteries in remote transmitters and battery-powered receivers.
B. Maintenance Tasks

32 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
10
10 Troubleshooting
With proper installation, operation, and maintenance your gas appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the
corrective action to be taken. This troubleshooting guide can only be used by a qualified service technician.
Symptom Possible Causes Corrective Actions
1. No transmission, motor
does not turn. A.
Receiver must learn
new code. Press and hold the receiver’s reset button until you hear 2 acoustic signals. After the second longer acoustic signal, release the reset
button and within the subsequent 20 seconds, press the down arrow
on the remote handset until you hear an additional long acoustic
signal confirming the new code is set.
2. No ignition. No tone. A. Receiver Replace receiver and reprogram code.
3. No ignition; one 5 sec-
onds continuous tone
(7 shorts beeps might
be heard prior to the 5
seconds tone).
A. ON/OFF switch is in
OFF position. Push switch to ON position.
B. Loose wire. Secure wire.
C. Receiver. Replace receiver and reprogram.
D. Bent pins on 8 wire
connector. Straighten pins on 8 wire connector.
E. Valve. Replace valve.
4. No pilot flame and con-
trol continues to spark. A. Air in the pilot supply line. Purge the line or start ignition several times.
B. Thermocouple circuit
wired incorrectly. Check polarity of the thermocouple wires.
C. No spark at pilot
burner. Check spark gap, check wiring connection. Check for spark in loca- tion along cable.
D. Valve. Replace valve. Do not over tighten.
E. Over tightened ther-
mocouple interrupter. Replace valve and thermocouple interrupter.
F. Receiver. Replace receiver and reprogram code.
5. Pilot is lit and control
continues to spark. Valve
shuts off after 10-30
seconds. Valve operates
manually.
A.
Receiver. Replace receiver and reprogram code.
6. Pilot is lit, sparking stops
if a flame is present.
Valve shuts off after 10-
60 seconds. Valve does
not work manually.
A. Thermocouple. Replace thermocouple.
B. Low inlet pressure to
valve. Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator if necessary.
C. Valve. Replace valve. Do not tighten the thermocouple interrupter.
7. 3 short beeps while the
motor turns. A. Batteries are low. Replace batteries - quality alkaline recommended. WARNING: Cre- ating an electrical short between the batteries/battery box and metal
parts of the appliance may render the receiver inoperable.
8. Pilot flame lights but
there is no main gas
flow. A. Manual override
know (if equipped) is
in MAN position.
Turn Manual override know to ON position.
B. Valve turned don to
pilot flow. Turn flame to high fire by pressing up button on remote handset.
C. Low inlet pressure to
valve. Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator if necessary.
D. Valve. Replace valve.
9. Pilot sparks, but pilot will
not light. A. Correct gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet pressure reading is within acceptable limits, inlet pressure must not
exceed 5 kPa.
B. Ignitor gap is too
large. Verify that spark gap from ignitor to pilot hood is .43 cm.
C. Module is not
grounded. Verify module is securely grounded to metal chassis of stove.
A. Electronic Ignition System

33
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
A
B
G
F
H
E
Hearth Pad
D
C
I
Figure 11.1 Appliance Dimensions
Height includes 9.53 mm hearth pad.
AB C DEFGH I
Millimeters 479 1045 1035 403 76 181 762 733 867
11
11 Reference Materials
A. Appliance Dimension Diagram Without Stone Surround
Dimensions are actual appliance dimensions. Use for reference only. For framing dimensions and clearances refer to Section 3.

34 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
G
F
A
B
C
D
E
Hearth Pad
B. Appliance Dimension with Stone Surround Diagram
Figure 11.2 Appliance Dimensions with Stone Surround
Height includes 9.53 mm hearth pad.
ABCDEFG
Millimeters 753 620 768 83 428 867 1126
Height includes 9.53 mm hearth pad.

35
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
C. Flue Components List
COMPONENTS
Ceiling Support / Wall Thimble, Black 656-230
150 mm Pipe Length, Black 908B
220 mm Pipe Length, Black 907B
310 mm Pipe Length, Black 906B
600 mm Pipe Length, Black 904B
910 mm Pipe Length, Black 903B
1210 mm Pipe Length, Black 902B
280 - 370 mm Pipe Length, Black 911B
310 - 430 mm Pipe, Adjustable, Black 912B
90 degree Elbow, Black 990B
150 mm Pipe SL-06D
220 mm Pipe SL-09D
310 mm Pipe SL-12D
600 mm Pipe SL-24D
910 mm Pipe SL-36D
1210 mm Pipe SL-48D
90 degree Elbow SL-90D
Storm Collar SL-SCD
Ceiling Firestop SL-FCD
Wall Firestop SL-FWD
Pipe Support Strap SL-PSD
Decorative Radius Cover DRC-RADIUS
Slim Line Heat Shield HTI-DV-WT
TERMINATION KITS
Trapezoid Termination Kit 197 mm - 280 mm, 2 Firestops SLK-01TRD
Vertical Termination Cap - High Wind SLK-991DA

36 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
D. Service Parts
3
4
2
16
15
14
13
12
11
10
9
8
7
6
5
1
19
18
17
20
Service Parts Diagram
VRT-GY-N-AU, VRT-BZ-N-AU
VRT-GY-P-AU, VRT-BZ-P-AU
Beginning Manufacturing Date: July 2007
Ending Manufacturing Date: ______
Part number list on following page.
Log Set Assembly
VRTIKL-AU

37
Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
Service Parts List VRTIKL-AU
Service Parts
IMPORTANT: THIS IS DATED INFORMATION. The most current information is located on your dealers’ VIP site. When ordering, supply
serial and model numbers to ensure correct service parts.
ITEM DESCRIPTION SERIAL # PART NUMBER
Log Set Assembly 7031-033
1 Removable Top 2123-012
2 Top Assembly 7031-013
3 Adaptor 4 inch flue collar 200-2470
4 DV Adaptor 7000-162
5 Adaptor Gasket 460-0610
6 Side Assembly Left 2123-027
7 Firebox Assembly 2123-004
Heat Shield 2123-124
8 Latch Assembly Upper 2123-120
9 Glass Frame Assembly 2123-005
10 Front Door Assembly, Bronze 2123-028
Front Door Assembly, Gray 2123-016
11 Firebox Bottom Assembly N 2123-002
Firebox Bottom Assembly P 2123-003
12 Control Cable, 8 Pin Connector 2098-143
13 Control Module 2098-142
14 Control Wire 2098-148
15 Access Door assembly 7031-023
16 Latch Assembly Lower 386-122A
17 Side Assembly Right 2123-026
18 Back Panel Assembly 7031-021
19 Cover Plate 7010-159
20 Cover Plate Gasket 7010-160
Bottom Plate Assembly 2123-015
Blower Bracket 7000-194
Air Deflector 2123-157
Multi-Function Remote REM-DLX-CE
Multi-Function Wall Switch WSK-DLX-CE
Front Glass, Gray PAL-GLS-GY
Front Glass, Bronze PAL-GLS-BZ
Hearth Pad, Gray HP-PAL-GY
Hearth Pad, Bronze HP-PAL-BZ
Blower With Rheostat GFK-240V
Adaptor Plug 240V-6V 2098-144
Power Cord-240V 546-251A
Top Vent Conversion Kit TR-VRT-AU
Touch Up Paint (Pewter) TUPP-12
Conversion Kit (N to P) N2P-VRT-AU
Conversion Kit (P to N) P2N-VRT-AU
Pilot Orifice N 2098-518
Pilot Orifice P 2098-512
Additional service part numbers may appear on following page.

38 Heat & Glo • VRTIKL-AU • 2123-900 • 7/07
Valve Assembly Parts List
Service Parts
Valve Assembly
VRTIKL-AU
Beginning Manufacturing Date: July 2007
Ending Manufacturing Date: ______
IMPORTANT: THIS IS DATED INFORMATION. The most current information is located on your dealers’ VIP site. When
ordering, supply serial and model numbers to ensure correct service parts.
ITEM DESCRIPTION SERIAL # PART NUMBER
1 Log Bracket 7031-282
2Pilot Assembly N 2098-050
Pilot Assembly P 2098-051
3 Pilot Bracket 7031-280
4 Burner Support 7031-279
5Orifice N (#39C) 582-839
Orifice P (.057C) 582-057
6 Valve Bracket 2111-186
7Burner N 2123-017
Burner P 2123-022
8 Burner Shelf 2123-126
9 Switch Assembly, Maxitrol 2098-145
10 Valve N 2098-130
Valve P 2098-131
11 Thermocouple Block 2098-146
12 Flex Gas Connector 2098-022
13 Flex Tube Assembly 7000-156
1
2
12
11
10
9
6
8
7
5
4
3
13