
FAQ’s
Why is there no heat from my stove?
1. If your stove is installed in an alcove, you need to cap off the area directly above the stove by
installing a 3mm mild steel plinth with insulation to prevent the heat from escaping.
2. If the fire continues to consume large amounts of fuel you may need to check the baffle plate is
fitted correctly and also if there is too much of a draw up the chimney.
3. A simple test would be to open the door of the stove when it is not lighting and listen to see if you
can hear wind in the chimney. If so this means you will need to install a damper in the flue to prevent
the up draught. We recommend you contact a piping specialist and install an anti-up draught cowl.
Why is my boiler stove not heating my radiators?
1. Please ensure the plumbing is done correctly. The boiler stove should be plumbed using the diagonal
connections. If the stove is plumbed incorrectly it will not heat the radiators.
2. You should have a thermostat installed in your hot press which should be set to 55 degrees.
We recommend you use a qualified plumber.
I’m finding it very hard to light a fire in my stove? Why is this?
1. In some houses there may not be sufficient ventilation in the room for the fire to light effectively. You
may need an additional air vent in the room to use the stove efficiently.
There is smoke coming out of the stove when I light it, why is this?
1. To ensure maximum efficiency and to prevent the stove from smoking, the pipe at the back to the
stove must be max 150mm before the 45 degree bend in the pipe, otherwise the smoke will not be able
to escape up the chimney.
2. Stoves that are installed in flat roof houses or extensions may have this issue due to the structure
of the building. It may also be because the chimney of your house is lower than the highest point of
your roof which causes the wind to funnel down the chimney. We recommend you install a rotary cowl
to resolve the issue. We recommend you get your stove installed by a professional.
Can I light my boiler stove if my pipes are frozen?
1. No. Do not light a fire if it is suspected that any part of the water system is frozen or if there is not
enough water in the heating system. The pipes need to thaw naturally.
Why is the glass on the door of my stove dirty?
1. Simply open the airwash and pull the lever to the open position and open the primary. The airwash
is normally located above the door of the stove. The glass will become visibly clean. Please note the
glass with become visibilly dirty when the fire stops. You may wash the glass when the stove has
cooled down. We recommend you always leave the airwash half open.
My grate has already burned out, how come?
1. Burning large amounts of soley anthracite coal on a continuous basis the grate will burn out much
quicker compared to using the recommended fuel. We recommend you a mixture of fuels such as
turf, briquettes smokeless coal and wood.
2. Not cleaning the grate after every fire will result in the grate buring out prematurely.
How often should I clean my chimney?
1. The chimney and the connecting flue pipe must be swept at least once a year. Ensure you remove any
deposits from the oscillating grates, the firebox surfaces and the flue collar. We recommend you clean
your chimney twice a year.
What should I use to clean my stove?
1. Use a dry lint free cloth or a soft bristle brush. Do not use abrasive cleaners.
Can I use my stove the day it is installed?
1. Yes. For the first 3 days you should only light small fires using small wood sticks to break in the stove.
User manual
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