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VI. Trouble Shooting Q&A
Most of the troubleshooting issues can be easily solved. The common cases and
their respective solutions are listed in the table below. If the problem persists,
please contact the after sales service.
Problem Possible Reason Solution
The battery is totally
discharged.
Connect the unit to an external power
source to charge the battery.
The power adapter is not
plugged properly.
Check whether the connector of the power
adapter is completely plugged into the
power jack of the device.
The device is not powered on.
Slide [POWER SWITCH] to “ON” position.
No video, no audio.
The program table is empty. Perform “Auto Search” to discover the
available channels.
The number of available
channels is limited due to the
local broadcasting system.
The available channels can
vary depending on the area.
Perform “Auto Search” or “Manual Search”
to rescan all the channels.
The signal quality of some TV
channels is too low.
Use the external antenna to increase the
reception sensitivity. For indoor use, place
the antenna close to a window and place it
on high point.
In DVB-T mode, the
number of DVB-T
channels is not as
much as we
expected.
Some TV channels are not
available.
Only the locally free broadcasted channels
can be viewed. They can differ depending
on the area.
Some TV channels signal
quality is too low.
Use the external antenna to increase the
reception sensitivity. For indoor use, place
the antenna close to a window and place it
on high point.
Wrong antenna is used. Use only the external antenna provided
with this unit.
In DVB-T mode, all of
the channels show
“no signal or random
mosaic tiles appear
on the display.”
No DVB-T service is provided
in the area.
Check your country DVB-T coverage map. It
is not possible to watch digital TV/listen to
digital radio in non-covered areas.
The audio volume is too low. Press [VOL+] button to raise the volume.
The earphones are not
connected properly.
Check if the earphone plug is clean and well
inserted.
There is no sound
output. The device is located close to
strong magnetic field.
Move the device to another location and use
it again.