HFC 9907-B
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LIMITED WARRANTY POLICY FOR HOFFER FLOW CONTROLS
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HOFFER FLOW CONTROLS, INC. ("HFC") warrants HFC's Precision Series and API
Series of turbine flowmeters to be free from defects in material and workmanship under
normal use and service, only if such goods have been properly selected for the service
intended, properly installed and properly operated and maintained as described in the
turbine flowmeter manual. Reference "turbine flowmeter manual" for specific details. This
warranty shall extend for a period of five (5) years from the date of shipment to the
original purchaser and covers the Precision Series, API Series and CT Series of
flowmeters supplied with their standard hybrid ceramic ball bearings only. All other HFC
products carry a one (1) year warranty. This warranty is extended only to the original
purchaser ("Purchaser"). Purchaser's sole and exclusive remedy is the repair and/or
replacement of nonconforming goods as provided in the following paragraphs.
In the event Purchaser believes the Hoffer product is defective, the product must be
returned to HFC, transportation prepaid by Purchaser, within the appropriate warranty
period relative to the product. If HFC's inspection determines that the workmanship or
materials are defective and the required maintenance has been performed and, has been
properly installed and operated, the product will be either repaired or replaced, at HFC's
sole determination, free of additional charge, and the goods will be returned, transportation
paid by HFC, using a transportation method selected by HFC.
Prior to returning the product to HFC, Purchaser must obtain a Returned Material
Authorization (RMA) Number from HFC's Customer Service Department within 30 days
after discovery of a purported breach of warranty, but not later than the warranty period;
otherwise, such claims shall be deemed waived. See the Return Requests/inquiries Section
of this manual.
If HFC's inspection reveals the Hoffer product to be free of defects in material and
workmanship or such inspection reveals the goods were improperly used, improperly
installed, and/or improperly selected for service intended, HFC will notify the purchaser in
writing and will deliver the goods back to Purchaser upon receipt of Purchaser's written
instructions and agreement to pay the cost of transportation. If Purchaser does not respond
within thirty (30) days after notice from HFC, the goods will be disposed of in HFC's
discretion.
HFC does not warrant the product to meet the requirements of any safety code of any
state, municipality, or other jurisdiction, and Purchaser assumes all risk and liability
whatsoever resulting from the use thereof, whether used singlely or in combination with
other machines or apparatus.
This warranty shall not apply to any HFC product or parts thereof, which have been
repaired outside HFC's factory or altered in any way, or have been subject to misuse,
negligence, or accident, or have not been operated in accordance with HFC's printed
instructions or have been operated under conditions more severe than, or otherwise
exceeding, those set forth in the specifications.
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FOR NON-WARRANTY REPAIRS OR CALIBRATIONS, consult HOFFER FLOW CONTROLS
for current repair/calibration charges. Have the following information available BEFORE
contacting HOFFER FLOW CONTROLS:
1.
P.O. number to cover the COST of the repair/calibration,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems relative to the product.
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