
,. ”’,
. . . ..:
Yournew appliance isawell
designed and engineered product.
Before it left the factory, it went
through rigorous tests,just to make
sure it wasasdefect-tree aspos-
sible.And you haveawarranty (see
backcover of this book)to protect
you against any manufacturing de-
fects during the early period of
your appliance’slife.
Now you can have the same
trouble-free and surprise-free
service beyond the warrantyperiod.
Youcan buy aHotpoint Service
Contract. Forone low fee ~..usually
just pennies aday.. .Hotpoint will
take care of any repairs your appli-
ance needs—both parts and labor.
Youare protected for the length of
your contract. Even when costs go
up,you pay nothing more.
Wantmoreinformation?There’s
noobligation.YOLJcan get infor-
mation on Service Contracts any
time. Just write your name and
address, date of installation, and
the model and serial number of
your appliance and send to:
Manager,Service Contracts
Hotpoint
Appliance Park
Louisville, KY40225
If you’re the kind of personwho
likes to do-it-yourself–or if you’re
interested in saving money on
out-of-warranty repairs—Hotpoint
now offers scrne real help:
step-by-step Repair Manual
Youcan usethis manualto solve
common repair problems. Hotpoint
makesit easybecauseyour manual
contains important do-it-yourself
information:
~Chartsto Mp youctiagncx?m
problems
~easyto understand instructions
~step-~y-~tepphotoswith rt3pair
puxxxhres
easkillkwl ifx$62X
~the recommendedtook needed
to performrepairs
ReplacementParts
Whenrepairing your appliance,
we recommend you useauthorized
Hotpoint replacement parts. Each
part is packagedin acolor coded
boxwith:
~WNy partsW3Niticmtkm
~~Stima@cjtimeof repairs
~step.by-smpinstructions
~recmnmendedtook
Whereto PurchaseStep-by-Step
RepairManualsandParts
Youcan purchase Hotpoint repair
manualsand replacement parts for
your appliance from authorized
participating Hotpoint dealers.
‘Note:Of course, repairsshould be
attempted only by individuals
possessingadequate backgrounds
of electrical, electronic and mech-
anical experience. Any attempt to
repair amajorapp!iance mayresult
in persoi~alinjury and property
damage.
In many cities, there’s aHotpoint
Factory Service Center. Call, and a
radio-dispatched truck will come to
your home byappointment—morning
or afternoon. Charge the work, if
you like. All the centers accept both
MasterCard and Visa Cards.Check
the White Pages for “t-10TFOINT
FACTORYSERVICE.”
Or look for Hotpoint franchised
Customer Care’” servicers. You’ll
find them in the Yel\ow Pagesunder
“HOTPOINT CUSTOMER CAiRE’fi
S.ERV\CE” or “GENERAL ELEC-
,,:”~ TF?lc–HOTPOl NT CUSTOMER
-, ;CARE’{ SERViCE.”
=>.
,,_l:--
If y(cwnm?mlSe.rwbe!iterait!re$
.<--“’”-.
‘3
i.-: parts lists, parts 0?acXXX&.wiesf
1-: .,
‘>.e,,_.. contact one of the Facto\>/Service
Centers, afranchised Customer
Care’Rservicer or your deaier.
Hyou are dissatisfied with the
service you received, here are
three stepsyou shouldfo!bw:
HFEW,contact the people who
serviced your appliance. Explain
why you are dissatisfied. In most
cases this will solve the problem.
NEXT, if you are still dissatisfied,
write all the details—including your
phone number—to:
Manager, Consumer Relations
l-+otpoint
Appliance Park
Louisville, KY 40225
FINALLY,If your problem is still not
resolved, write:
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606 “
This panel, known as MACIW, is a
group of independent consumer
experts under the sponsorship of
several industry associations. Its
purpose is to study practices and
advise the industry of ways to
improve customer service. Because
MACAP is free of industry control
and influence, it is abie to make
impartial recommendations, ccm-
sic!ering each case individually.
.. ..
.,
..-.
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