Hotpoint WM12 User manual

SAFE USE AND CARE OF
YOUR APPLIANCE
ULE Prewash AGE Acryics & wool mixures
UES Whe coton EY Quick wash
AEF Colourtest coton AX) Machine washable wool
USS Non colourtast cotton @ Lom iyn
ASS Coloured eyrenetics Ñ Shon spin
- INSTRUCTIONS FOR USE -
MODELS WM12, WM13,
WM20, WM21 & WM22
For your own safety and to get the best results, it is important that
you read right through this handbook before using your appliance for
the first time.

Contents
Getting to know your machine
Sorting your Laundry
Detergents and Fabric Conditioners
Caring for your Appliance
The Machine at Work
Installation Instructions
If you think that you have a problem?
If it still won’t work...
Guarantee Information
Service Cover
an A cle a ian TIRE RE RN
a ay a
<A AAR La EEN iin

Essential Information
BEFORE REMOVING THE TRANSIT BRACKET.
Your appliance is fitted with an internal bracket which
prevents damage to the machine during transit. This
must be removed before the appliance is used.
Remove ONLY parts indicated upon the label
attached to the top of your appliance.
DO NOT remove the concrete weight.
DO NOT operate the appliance with the transit bracket still in
place.
BE CAREFUL - avoid any sharp edges.
RETAIN THE PARTS which you have removed, you may require
them if you move house, etc.
DOOR SEAL -— it may look creased, this is normal and will not.
affect its use.
INTERNAL TRANSIT BRACKET i WARNING: ENSURE THAT APPLIANCE IS UNPLUGGED
Refer to Installation Instructions
WARNING: DO NOT CONNECT THIS APPLIANCE TO A
SINGLE OUTLET INSTANTANEOUS WATER HEATER.
Water pressure — should be between 3 and 150 PSI
(2-103 N/cm?) for both hot and cold supplies.
Hot Water temperature — should be ideally 60°C, but MUST
NOT be higher than 70°C. (This could cause damage to
WATER SUPPLIES
Hot water ;
inlet point and clothes and/or the machine).
hose (red)
G Tap position — offset from your appliance and accessible when
the appliance is installed.
Cold water
inlet point and Hose connectors ~ The Red hose to be connected between the
pee HOT supply and the machine inlet marked ‘H’, and the Blue
hose between the COLD supply and the inlet marked ‘C’.
Ensure that the sealing washers are in place, as shown in the
diagram .
NOTE: DO NOT OVER TIGHTEN THE HOSE
CONNECTORS. HAND TIGHT IS SUFFICIENT.
Tap connections — Refer to accessory list for a range of
adaptors to suit your taps.
Sealing washer
DRAINAGE
For Details of Drainage Installation see
‘Installation Instructions’ in this book.
IMPORTANT NOTICE: FOR THE CORRECT OPERATION OF
YOUR APPLIANCE IT IS ESSENTIAL TO COMPLY WITH THE
FOLLOWING INFORMATION.
STAND PIPE DRAINAGE DO NOT remove the hooked end support of the drain hose,
and ensure that the pipe is not pushed too far down the
standpipe. If the end of your drain hose is fitted with ‘retaining
See a flaps’, ensure that they are fully inserted into the standpipe.
DO NOT position the standpipe near an electrical outlet.
Retaining Flaps
UNDER-SINK DRAINAGE Remove any restrictions from the waste spigot, and ensure that
the hose is routed such that it is raised to a minimum height of
31'/,” (800mm).
SINK DRAINAGE Ensure that the end of your drain hose is above the water level
in the sink to avoid syphoning.

wire to the
Essential Information
SUPPLY
220/240v v
D 50Hz
a
B Earth +
NAN
>
FUSES
CHANGING THE PLUG
Green and yellow
- (Earth) wire to the
terminal marked
| ‘E or with the
_ symbol -or
La
ISA
ASTA
y i approved
fuse to BS1362.
Blue (Neutral) Brown (Live)
wire to the
terminal marked
Cord ‘L’ or coloured
red.
_ terminal marked ‘N’ or
_ coloured black.
NOTE: CE marking certifies that this appliance
__ complies with the requirements laid down in
__ EEC Directive 89:336 (Electromagnetic
_
compatibility)
and
subsequent
modifications
and
Low
Voltage
direction
73/23/EEC.
This appliance should be connected to the mains supply via a
suitable switched socket in an accessible position.
WARNING: THIS APPLIANCE
MUST BE EARTHED.
Your appliance comes fitted with a plug and a 13A fuse. If you
need to replace the fuse, only those rated at 13A and ASTA
approved to BS1362 should be used.
The fuse cover MUST be re-fitted after changing the fuse.
WARNING: DO NOT USE THE PLUG UNLESS THE
FUSE COVER IS FITTED.
lf you lose the fuse cover, a replacement may be obtained from
an authorised Service Centre (see list supplied), or an
Electricity company.
The correct replacement is identified by the colour coding, or
marking on the base of the plug.
If the plug does not fit your socket, you can cut it off and
dispose of it.
WARNING: DO NOT INSERT THIS PLUG INTO A
SOCKET ELSEWHERE AS THIS COULD CAUSE A
SHOCK HAZARD.
IMPORTANT: THE WIRES IN THE MAINS LEAD ARE
COLOURED IN ACCORDANCE WITH THE FOLLOWING CODE:
Green/Yellow — Earth
Blue — Neutral
Brown — Live
If you change the plug, the colours of the wires in the mains
lead may not correspond with the colours of the markings
identifying the terminals in the plug. You should therefore wire
it as shown (see illustration).
if the mains lead needs to be replaced at any time, it should be
replaced by a special lead obtainable from your local
authorised Service Centre. A charge will be made if you have
damaged the existing lead or require a longer one.
It is strongly advised that this work is carried out by a qualified
electrician.

Essential Information
SAFETY WARNING: DO NOT ALLOW CHILDREN TO PLAY
WITH THE APPLIANCE OR TAMPER WITH,
THE CONTROLS.
WARNING: IT IS POSSIBLE FOR CHILDREN
AND ANIMALS TO CLIMB INTO WASHING
MACHINES AND INJURE THEMSELVES.
WARNING: DO NOT TOUCH THE DOOR GLASS
WHEN THE MACHINE IS OPERATING, AS THIS
CAN BECOME HOT.
WARNING; WHEN SWITCHING THE APPLIANCE
ON OR OFF, ENSURE THAT YOUR HANDS ARE
DRY.
>e Pe
You should choose the position of your appliance carefully, as
POSITION it will influence how well it performs, ie...
POSITION THE APPLIANCE, WHERE POSSIBLE, ON A SOLID
FLOOR. You may get some vibration with a wooden floor.
TAKE CARE WITH VINYL FLOOR-COVERINGS. The weight of
the appliance may cause indentations in some vinyl floor
coverings.
TO COMPLY WITH REGULATIONS, YOU SHOULD NOT
INSTALL YOUR APPLIANCE IN A BATHROOM OR SHOWER
ROOM. Seek professional advice if you wish to do so.
ENSURE THAT YOU HAVE LEFT SUFFICIENT SPACE FOR
THE APPLIANCE.
The aperture dimensions should be a minimum of....
600mm Wide (23°/,”). 600mm Deep (23°/,”).
and 900mm High (35'/,”)
OT aa ENSURE THAT THE SWITCHED SOCKET IS EASILY
ACCESSIBLE.
ENSURE THAT THE WATER TAPS ARE IN AN ACCESSIBLE
POSITION, AND THE WATER SUPPLY CAN BE ISOLATED IF
NECESSARY.
LEVELLING IT IS ESSENTIAL THAT THE FEET ARE ADJUSTED TO
ENSURE THAT THE APPLIANCE IS LEVEL AND ALSO TO
PREVENT IT ROCKING.
if the appliance is not firm and level, it may become noisy or
move about the floor during spin. To comply with regulations, your
machine should be level within 2°.
Locking Ring
Adjustable Foot

Getting to know your Machine
KNOW YOUR MACHINE
Detergent/Fabric
conditioner drawer Programme dial
Model
number
Adjustable feet
PREPARATION FOR USE
Push here to
Close
Door Release
and Lock
STARTING THE WASH
DURING THE CYCLE
WHEN THE CYCLE
HAS FINISHED
Mains on/off outton
Door Release
Button & Lock
(not on WM21)
` Door Release
Button & Lock
(WM21 only)
Additional Feature Buttons
Hot water
inlet Point
and hose (red)
Mains cable
Rating Plate
Cold Water
Inlet Point
~~~.
On/Off
Neon
+
ansi
and
hose
(blue)
ransit
(WM21
and
Hackel
WM22
only)
ARG
removal
|
instructions
(U)
Cable
hook
marasasunceseness
CELL moles
aS, BH Hose retaining
COMTI
clip
Drain hose
A typical Wash cycle eg: garments with a \40/ symbol.
Turn on the hot and cold water supplies.
Plug in and switch on the electricity. IMPORTANT: ENSURE
THAT YOUR HANDS ARE DRY.
Sort out the clothes for a \40/ wash.
Open the door by pressing in the Door Release Button.
Load your clothes into the machine (with detergent dosing
device, if required).
Push the door firmly to close.
lf children are nearby, it is recommended that you lock the door
by turning the slot to a horizontal position.
Select the programme required by turning the knob
CLOCKWISE until the correct symbol is in the 12 o'clock
position. Each wash position has a positive select point, which
can easily be detected when turning the knob slowly.
Add the detergent and fabric conditioner into the appropriate
compartments in the dispenser drawer.
Press On/Off button — (The mains neon will light up on WM21
and WM22). You will hear the sound of the water flowing into
the machine.
Your machine will wash, rinse and spin.
Your machine has a feature to prevent it spinning with a large
unbalance in the wash load
For further information see ‘The Machine at Work’.
Release the On/Off button.
lf safety lock has been engaged, prior to start of wash, turn the
slot to a vertical position.
Open the door, by pressing the door release, and remove the
clothes (and the dosing ball if usea).
Switch off the electricity and water after every wash session.

Getting to know your Machine
PROGRAMMING
Label codes Temp
New Old 2G
\g5/ (E 95
\s0/ ial 60
\50/ \ā 50
\40/ 3 40
40 (a 40
\40/ Z 40
ADDITIONAL PROGRAMMES
PREWASH
QUICK WASH
SPIN
OTHER SYMBOLS
END OF PROGRAMME
© ®
~.
rP
©) yy
a a O l ba S,
LONG SPIN SHORT SPIN
oe
M
LL
RINSES
To select a programme turn the selector knob clockwise until
the required programme symbol is at the 12 o’clock position.
The symbols on the dial correspond to the international wash
care symbols, which you will find on your clothing. These
indicate the recommended wash required for that fabric eg:
Fabric Max Load
kg (Ib)
White cotton and linen without special 5 (11)
finishes.
Colourfast cotton, linen or viscose 5 (11)
without special finishes.
Coloured Nylon Polyester 3 (6.5)
Acrylic/cotton mixtures cotton or
viscose without special finishes (eg
drio-dry), coloured Polyester/cotton
mixtures.
Non-colourfast cotton, linen and 5 (11)
viSCose.
Acrylics, acetates & tri-acetates 3 (6.5)
blends of these fabrics with wool,
and polyester/wool blends.
Woollen blankets, wool mixtures with 2.7 (6)
cotton or rayon, silk.
Shrink-resistant machine washable 1.4 (3)
and superwash woolmark garments.
The following may be selected if required...
Select prewash for really dirty clothes. Prewash heats water to
a temperature of 40°C.
When the prewash is complete the programme selector will
stop at the symbol ®@. You should then switch the appliance
off, turn the knob to the required main wash and switch on.
DO NOT Use for woollens or machine washable wool.
A quick cool wash,without heating the water, to freshen up
lightly soiled items in about 30-35 minutes. Maximum load
0.9kg (2lb).
DO NOT Use for woollens or machine washable wool.
Long spin for robust fabrics........ Short spin for delicate fabrics.
DO NOT fill more than half full with wet clothes. At the end of
the spin cycle, there will be a few short tumbles before the
programme finally finishes.
For a rinse or a rinse and spin programme. Depending on the
type of fabric, select the correct rinses programme before the
spin that you require.
First dot will give most rinses and last cot least rinses.

Getting to know your Machine
ADDITIONAL
WASH
OPTIONS
For
Models
WM13
and
WM22
WARNING:DO NOT FORGET TO CANCEL BUTTONS AT THE
END OF A PROGRAMME.
One or more of the option buttons may be selected to give you
the versatility of the wash programme which you select.
Select your wash option(s).
Press the button(s) again to cancel the option.
MAINS
ON/OFF
BUTTON
Press
in
the
On/Off
button
to
start
the
wash
programme.
On
completion
of
the
programme
release
the
On/Off
button.
tie
SUPER
RINSE
By
pressing
this
button
the
water
level
for
each
rinse,
on
all
programmes,
will
increase.
Use with heavy soiled clothes or if people have sensitive skin.
Do not use on the woollen programme \w/ as this programme
automatically has increased water level on rinses.
SLOW
SPIN
The
machine
normally
spins
at
800rpm
(WM12
&
13)
or
1000rpm
(WM20,
21
&
22).
Pressing
this
button
reduces
the
spin
speed
to
500rom,
which
will
reduce
creasing
in
delicate
fabrics.
Slow Spin does not get clothes quite as dry as a normal spin.
For lightly soiled washing. This will save electricity and time.
Economy Wash switches off the heater in the machine so that
your clothes are washed at the temperature of the water
entering the machine from your hot and cold water supplies.
This saves you electricity but means a cooler wash. Use
Economy Wash for lightly soiled clothes, not for really dirty
clothes.
ECONOMY WASH
fu UR E

Getting to know your Machine
ADDITIONAL WASH OPTIONS For Model WM12
On For a description of the buttons shown,
Off see opposite page.
Super
Rinse
Economy
Wash
ADDITIONAL WASH OPTIONS For Model WM20
For a description of the buttons shown, see
On
On opposite page.
Super
Rinse
ADDITIONAL WASH OPTIONS For Model WM21
a On For a description of the buttons shown, see
On opposite page, except for Half Load button which is
Half described below.
Load
Slow
Spin
Economy
Wash
HALF LOAD For small wash loads only. Reduces the amount of
water the machine uses, saves detergent, time and
the electricity to heat the water.
Do not use on the woollen programme Wa/ as this
programme automatically has a high water level.
ii i

Sorting your Laundry
PREPARING THE LOAD
OTHER WASH CARE SYMBOLS
DO’S AND DONT’S FOR
SUCCESSFUL WASHING
Each item of clothing has a label which indicates the
programme that the item should be washed on.
Sort our clothes into common label types eg \so/ (new style)
or \$/ (old style).
Separate clothes into light and dark colours.
You will notice that the wash label symbols are printed on the
programme knob — Each indicates a programme.
Other symbols may appear on the garment labels, but do not
appear on the washing machine.
Wash by hand.
Hand wash only.
Do not machine wash.
Use bleach, preferably chlorine household bleach eg.
Domestos.
DO NOT use bleach in your machine.
DO NOT bleach at all.
Some labels may include DRY CLEANING codes
such as shown.
Clothes with these letters on the label indicate that you should
not wash them in your machine (unless the label states
otherwise)
DO NOT DRY CLEAN.
DO pretreat stains immediately before washing, if you have not
done so when it happened.
DO scrape off excess crean/lotion from nappies etc before
washing. Use a prewash for these items to prevent the cream
from being transferred to other clothes.
DO close all zips, tie belts, strings and press studs to prevent
tangling.
DO remove all items from pockets before washing.
DO wash blankets and bedspreads on their own — not as part of
a load — this will ensure adequate washing and rinsing.
DO limit the size of load of absorbent items (towels, nappies) to
3kg (7lb) to give good washing/rinsing results.
DO place small items in a wash bag.
DO check the wash label on items such as cotton T-shirts, they
may require a cool programme.
DO wash as full a load as possible to obtain the maximum cost
and time efficiency.
DO NOT wash non-colourfast items, woollens or really dirty
clothes in a mixed wash — they may affect other items.
DO NOT leave sharp objects on clothes or coins in the pockets
they could cause damage to other clothes.
DO NOT overload your machine — clothes will not wash
properly.
DO NOT machine wash clothes which do not have a wash
label.

Detergents and Fabric conditioners
DETERGENT & FABRIC
CONDITIONER - WHERE TO PUT IT
Main wash
detergent
Fabric
conditioner
Prewash
detergent
Liquid detergent
dispenser
There are now many different makes and types of detergent
available eg: Powders, Concentrated powders, Liquids and
Concentrated liquids etc.
Whatever detergent that you choose, you should follow some
basic rules to obtain the best wash results. Always use “low
suds” automatic powders, which are designed for automatic
washing machines.
Follow the manufacturer's recommendations regarding the
correct dose that you should use.
REMEMBER - You will need more detergent in hard water
areas (up to 50% more) than in soft water to obtain the same
wash results.
DO NOT underdose — your clothes will not be washed clean.
DO use the liquid detergent dispenser (Part No. 9003)
for dispensing any liquid EXCEPT those used with a
dispensing ball.
DO NOT try and use the drawer to dispense powders
or liquids intended for use with a ball.
THE FOLLOWING INFORMATION APPLIES ONLY TO
DETERGENTS AND FABRIC CONDITIONERS INTENDED FOR
USE IN THE DISPENSER DRAWER.
You place the detergent and conditioner in the appropriate
compartments in the pull out drawer on the left of the machine
(See diagrams).
Using the liquid detergent dispenser,
Which is available as an accessory.
(Part No. 9003)

Caring for your appliance
AFTER
EACH
WASH
When
the
programme
has
finished,
you
should
always
remember
the
following...
Release the On/Off button.
Cancel any feature buttons that you may have selected.
Open
the
door,
(unlock
door
if
applicable)
remove
the
clothes
and
then
rotate
the
drum
in
order
to
check
for
small
items
(socks
etc)
left
behind.
REGULAR
CLEANING
It
is
advisable
to
clean
the
Appliance
at
regular
intervals.
DISPENSER
To
clean
the
dispenser
and
dispenser
drawer
you
should
pull
out
the
drawer
until
it
reaches
its
stop.
Remove
the
fabric
=
conditioner
compartment,
lift
drawer
lightly
and
give
a
sharp
tug
Syphon
to
remove
it
completely.
tube Fabric conditioner
ompartment
Clean
fabric
conditioner
compartment
and
push
the
cap
firmly
back
into
place
in
the
compartment.
Rap
Clean
and
dry
the
dispenser
drawer
thoroughly.
/
Replace
the
conditioner
compartment
in
the
dispenser
drawer,
with
the
cap
towards
the
back.
N
n>
/
To
re-locate
the
drawer
into
the
machine,
hold
the
drawer
with
the
flap
towards
the
appliance,
and
locate
it
under
the
top
of
the
dispenser
opening.
With
the
drawer
partially
open
check
that
the
flap
at
the
back
of
the
drawer
is
in
place
correctly
and
moves
freely.
Push the drawer firmly back into place.
EXTERIOR
SURFACES
Clean
exterior
surfaces
with
a
damp
cloth
or
Silicon
polish
only.
IMPORTANT: DO NOT use abrasive cleaners,
scouring agents, acids, chlorine based bleach,
or metal polish to clean any part of your machine —
it may cause damage.
ANNUAL
CHECK
We
recommend
that
you
take
out
a
service
cover
plan
with
an
Annual
safety/maintenance
check,
which
ensures
that
your
appliance
is
professionally
serviced.
As
some
components
such
as
rubber
seals
and
hoses
can
wear
or
perish
over
a
period
of
time,
a
regular
check
for
electrical
and
mechanical
safety
will
avoid
potential
leaks
which
otherwise
may
become
dangerous
if
left
unattended.

The Machine at Work
WASHING MACHINES Most Washing Machines work in the following way...
1. The appliance will first fill with water, while occasionally
tumbling the load to mix in the detergent.
2. HEAT the water to the required temperature. This may take
some time, so do not worry if nothing appears to be
happening.
3. WASH the clothes by tumbling, stopping and reverse
tumbling in the soapy water.
4. RINSE the detergent from the clothes with fresh cool water.
5. DISPENSE FABRIC CONDITIONER (where added) on the
final rinse.
6. SPIN the load to remove the excess water.
THIS MACHINE The machine is prevented from spinning if the wash load is
unevenly distributed around the wash drum. Do not call for a
Service Engineer. Re-distribute the washed clothes by hand and
re-select the appropriate spin only programme. We do not
recommend that large, bulky items are washed on their own, as it
is not always possible to evenly distribute these around the wash
drum. At the end of the spin cycle there will be a few short
tumbles before finally finishing.
HOW LONG SHOULD The duration of a wash programme will depend on many
WASH TAKE? factors, for example...
1. The water pressure — this influences the rate at which
the water flows into the appliance, and hence how long it will
take to achieve the required water level.
2. The temperature of the incoming water — it will
take far longer to reach the desired temperature if
the water is cooler.
NOTE: IF THE INCOMING WATER IS HIGHER
THAN THE RECOMMENDED WASH
TEMPERATURE, YOU MAY DAMAGE THE
WASH LOAD.
3. The features selected — Certain features have a
great effect on the wash duration eg: Economy Wash
(washes at incoming hot water temperature, so no heating).
4. The type and weight of clothes load - Some fabric types are
more absorbent than others, and will therefore require more
water for the wash.
5. The programme selected — The temperature, wash cycle and
rinse/spin combination associated with any particular
programme selected will influence the duration.
EXAMPLE PROGRAMME TIMES PROGRAMME APPROX TIME/mins
\ss/ la 115-120
\eo/ al 75-80
\so/ lal 50-55
Ww a 60-65
\ao/ É 40-45
\ao/ la 35-40
ad 30-35
\e/ PREWASH 20-25
ECONOMY WASH save up to 15 mins.

Installation Instructions
TRANSIT
BRACKET
REMOVAL
THIS
BRACKET
IS
USED
TO
PROTECT
YOUR
MACHINE.
DO
NOT
DISTURB
ANY
OTHER
FITTINGS.
DO
NOT
REMOVE
THE
CONCRETE
BALANCE
WEIGHT.
WARNING: THE APPLIANCE MUST BE
UNPLUGGED BEFORE REMOVING BRACKET.
1. REMOVE SCREWS FROM THE WORKTOP LID.
ee 2. REMOVE WORKTOP LID - PUSH FROM THE FRONT AND
i
|
:
.
pa
LIFT
UP.
3. REMOVE THE 3 SCREWS HOLDING TRANSIT BRACKETS.
4. REMOVE BRACKETS AND 2 WHITE PLASTIC SPACERS.
5. REPLACE WORKTOP LID AND SCREWS.
KEEP TRANSIT BRACKETS AND WHITE SPACERS FOR
4 FUTURE USE.

Installation Instructions
DRAINAGE
INTO A STANDPIPE
Hooked end
support
65mm (2'/,in) max.
40mm (1'/,in)min.
Standpipe height
INTO A SINK WASTE SYSTEM
Reposition hooked end
support and fix securely
800mm
(31'/,in)
min.
Standpipe height
INTO A SINK
Standard
imperial
or metric
worktop
height
Fit hose to waste
securely using a
‘Jubilee’ type clip
Sink drain
32mm
(1174n)
min.
WARNING: ONLY CONNECT YOUR MACHINE DRAIN HOSE
TO PIPES WHICH CONNECT TO THE FOUL DRAIN SYSTEM,
AND NOT TO SURFACE WATER DRAINS.
IMPORTANT NOTES: FOR THE CORRECT OPERATION OF
YOUR APPLIANCE IT IS ESSENTIAL TO COMPLY WITH THE
FOLLOWING INFORMATION.
DO NOT remove the hooked end support from drain hose and
ensure that the hose is not pushed too far down the standpipe.
If the end of your drain hose is fitted with ‘retaining flaps’,
ensure that they are fully inserted into the standpipe. This will
prevent the pipe from jumping out during installation and
machine use.
DO NOT position the standpipe near an electrical outlet.
ENSURE that the drain hose is routed as shown in the
diagrams - depending on the method of connection which you
choose.
The standpipe should be connected to -
a) A discharge stack-pipe or
b) An external gulley or
c) A sink waste.
The standpipe should have a bore of at least 38mm (1'/”).
It should be installed as shown, have a trap fitted and must
discharge into the same drain system as your household sink.
It must NOT be connected to a surface water drain.
FOR UNDER SINK DRAINAGE: BEFORE CONNECTING
THE DRAIN HOSE, REMOVE ANY INTERNAL
RESTRICTIONS — THIS WILL PREVENT A BUILD UP OF
DEBRIS WHICH COULD CAUSE A BLOCKAGE.
Remove any restrictions from the waste spigot, and ensure
that the hose is routed such that it is raised to a minimum
height of 800mm (314).
Your machine will drain into a standard worktop sink, providing
the sink has an outlet pipe of at least 32mm (1'/,”) inside
diameter.
Make sure that the sink plug, dishcloths, etc. do not fall into the
sink and block the outlet whilst the machine is working.
Ensure that the end of the drain hose is above the water level
in the sink to avoid syphoning.
If your sink is inset, the front edge of the basin must be less
than 75mm (3”) from the front edge of your worktop.

If you think that you have a Problem
Look at this list, then check the adjacent suggestions. They may give the answer to your
problem without having to telephone your Hotpoint Service office.
If you are unable to solve your problem, follow the advice under the heading ‘If it still won’t work’.
Machine not spinning at end of
programme
If your appliance will not start,
fill or take in detergent...
It will not pump out the water...
The door will not open...
It’s leaking...
It has stopped in the middle of
O a programme...
The clothes are not dry enough...
Before calling Hotpoint Service please check the following:-
The machine is prevented from spinning if the wash load is
unevenly distributed around the wash drum. Do not call for a
Service Engineer. Re-distribute the washed clothes by hand and
re-select the appropriate spin only programme. We do not
recommend that large, bulky items are washed on their own,
as it is not always possible to evenly distribute these around the
wash drum.
e /s the machine plugged in and switched on?
e /s the socket OK? Try another appliance in the socket Is the
fuse in the machine plug OK? If not, replace it.
e Are the hoses correctly connected, the taps turned fully on
and the hoses not kinked’?
e Have you selected the correct programme?
e Have you pressed the on/off button?
e Have you closed the door firmly?
Has the drain hose been installed correctly? Is the hose kinked’?
If you have connected to a sink waste pipe, is the spigot
blocked’?
Your appliance is designed so that the door cannot be opened
there is water in the drum, or if the drum is rotating.
e Did you lock the door?
e Has the programme finished’?
e /f it has finished the programme, then select a spin
programme and wait for this to finish before you try again.
e jf it still will not open, then check that the drain hose is
correctly installed and not kinked.
e jf none of these work, and you think there is still water in the
appliance, refer to the “emergency” instructions on the next
page.
Are the fill hoses tightened correctly? Perhaps the washers
are not sealing properly?
e /s the standpipe blocked? Or is your household drain
blocked’? If you cannot clear the blockage you will need to call
a plumber.
e After the initial fill, the appliance may sometimes pause while
the water is heated to the correct temperature. The cycle will
continue as normal when the selected temperature is reached.
e Did you use a short spin programme on a non-synthetic load?
e Did the water pump out? Check your waste plumbing setup.
e Was slow spin selected (if fitted)?
e Was the wash load out of balance?

If you think that you have a Problem
The programme seems to take
a long time...
it makes a noise or vibrates
during spin...
The powder dispenser drawer
will not close properly...
Steam is coming from the
dispenser...
Suds are coming from the
dispenser...
EMERGENCY DOOR
OPENING...
Some programmes do take a long time. See the ‘Example
Programme Times in the “The Machine at Work” section.
Other things which can extend programme times include:
Low water pressure
Low temperature of the incoming hot water
Your appliance will make some noise, especially during spin
cycles Small loads of heavy or bulky items (towels etc) can
occasionally cause out of balance conditions, but the machine
will usually sort itself out. If the noise is excessive you should
check the following:
e Has the transit bracket been removed? (see ‘Installation
Instructions’ in this book).
e Have you removed loose items (coins etc) from the pockets
(these can rattle about inside the appliance drum).
e Have you adjusted the feet to make the appliance level and
steady? See ‘levelling’ in the section “Essential Information”.
e /s the drawer clogged with detergent? (clean the dispenser)
e Has the flap at the back of the drawer been fitted correctly?
(see ‘Cleaning’ in the section “Caring for your Appliance”)
During hot washes the machine is designed to vent the steam
from the dispenser drawer.
e Have you used the correct amount of detergent suitable for
automatic washing machines’? (If you use the wrong type
you will need to flush this from your appliance by selecting
rinse programmes).
lf your machine is full of water, with your clothes inside, you
can open the door by following these instructions. You will
need a bucket. First you will have to empty some of the water
so that the safety latch will release the door.
WARNING: BE VERY CAREFUL, THE WATER IN THE DRUM
MAY BE VERY HOT. If you believe that the water is very hot,
allow time for cooling down (at least an hour).
If you have difficulty with access to the drain hose, it
is advisable NOT to carry out this procedure.
1. Turn off the hot and cold taps, switch off the
electricity at the socket and remove the plug. O
Do not use the machine until the Service Engineer
has called.
2. Pull out your machine so that you are able to get to the back
of it.
3. Place the end of the drain hose into the bucket to drain off
the water. Drain off about two buckets of water.
4. When sufficient water has been removed, you should be
able to open the door.

0541 500500
in the UK
(For Eire, Channel Isles,
Isle of Man, Shetland,
Orkney and Western Isles
— see back cover)
Retention of this Instruction Book
Thinking of
buying another
Hotpoint appliance?
If something is still wrong with your appliance after you have
been through the check lists:
1. Switch off and unplug your machine from the electricity
supply.
2. Turn off the hot and cold water taps.
3. Call Hotpoint Service of your local importer (outside the UK).
When you contact us, we will want to know the following:
1. Your name, address and post code.
2. Your teleohone number.
3. Clear and concise details of the fault.
A
. The model number of your machine, the serial number
(both found on the inside of the door) and the colour.
5. Enter the date here:
6. If you have taken out a Hotpoint Service Cover Plan.
Please make sure that you have all these details ready before
making your call.
We suggest that you keep this book in a handy place for
reference. It contains important details on the safe and proper
use of your appliance.
If you sell, or pass on the appliance to someone else, or move
house and leave it behind, make sure that this Book is also
provided so that the new owner can become familiar with the
appliance and safety warnings.
If the book is lost or damaged, a copy may be obtained by
ringing your local spares centre (see back cover).
They will be able to tell you about the appliances, arrange to
send a brochure, if you want one give you and indication of
price and advice on local stockists.
a
OOOOOCOOOD
R
E LOOCOCOOCED
INFORMATION HOTLINE
For all you need to know about HOTPOINT
Washing Machines, Dryers, Refrigeration, Dishwashers,
Dehumidifiers and Cooking appliances.
BEFORE YOU BUY
RING 0541 50 60 70
a a Ural WY
DITO OD ID IIDO DI IIIIODIOIIOII TIONG J
OCOOOOOOD
X baa
( poreecoreeeeoooeee
SS

Hotpoint Service Cover
Satisfaction Guaranteed or Your Money
Back
Hotpoint gives you a unique ‘Satisfaction Guaranteed’
promise - valid for ninety days after you have purchased
your Hotpoint product. If there is a technical problem with
your Hotpoint appliance, just call Hotpoint Service (see
back page). If necessary we will arrange for an engineer to
call. If the technical problem is not resolved under this
Guarantee, Hotpoint will replace your appliance or, if you
prefer, give you your money back. Your statutory rights are
not affected, and the Guarantee is additional and subject
to the terms of Hotpoint’s Five Year Parts Guarantee.
Hotpoint’s Free Five Year Guarantee
From the moment your appliance is delivered, Hotpoint
guarantees it for FIVE YEARS.
@ In the Five Years all replacement parts are FREE
provided that they are fitted by our own Service
Engineer. During the first year our Engineers time and
labour is also free.
@ Our guarantee covers loss of food in our refrigeration
and freezer products up to £250 during the first year,
subject to verification by one of our engineers.
è After the first year we will charge for our Engineers time
and labour. We do, however, operate a range of Service
Plans (see opposite) which, for an annual payment
enables you to cover any repair costs which may be
necessary.
@ All our service repairs are guaranteed for twelve months
in respect of our labour and any parts fitted.
@ The appliance must be used in the United Kingdom,
and must not be tampered with or taken apart by
anyone other than our own Service Engineers.
@ You may, however, buy parts which can be safely fitted
without specialist knowledge or equipment. The correct
fitting of such parts, provided they are genuine Hotpoint
spares, will not affect your Guarantee. Parts are
available from our Hotpoint Spares Centres (see back
page).
@ Our Guarantee does not cover the cost of any repair, or
loss of food in refrigeration products, due to power
failure, accidents or misuse. Nor does it cover the cost
of any visits to advise you on the use of the appliance.
Please read thoroughly the instruction book supplied
with this appliance.
@ |f at any time during the Guarantee period we are
unable to repair your appliance, we will refund any repair
costs paid to us in the previous twelve months. We will
„also offer you a new appliance at a reduced charge
instead of a repair.
@ Our Guarantee is in addition to and does not affect your
legal rights.
@ Should you need independent advice on your consumer
rights, help is available from your Consumer Advice
Centre, Law Centre, Trading Standards Department
and Citizens Advice Bureau.
@ All Hotpoint servicing is carried out by our own Service
Organisation located throughout the United Kingdom
and Eire. We will be happy to deal with any problems
which you may have.
Hotpoint’s Extended Warranties
Whether you have just one or a number of Hotpoint
appliances in your kitchen, Hotpoint has a range of Service
Plans to give you complete peace of mind. They enable
you to extend your one year labour guarantee so that you
can have repairs completed FREE during the membership
period.
Service Cover
We offer a number of payment methods; cheque, credit
card or you can spread the cost and pay by direct debit
(full details can be obtained on Free phone [phone]).
This covers you for all repairs during the period of cover,
which can be from 1 to 4 years. Service Cover also
includes loss of food, up to the value of £250, in
refrigeration appliances. There is also an option of Service
Cover with Maintenance at an additional cost. This
includes an annual Electrical and Safety check and
replacement of any parts as necessary.
Kitchen Cover
An annual payment covers you for all repairs for all your
Hotpoint appliances which are less than ten years old. It
also covers the cost of loss of food up to £250 in our
refrigeration and freezer products. There is also the option
of Kitchen Cover with Maintenance at an additional cost.
Any additional Hotpoint appliances purchased after you
have joined Hotpoint Kitchen Cover will automatically be
included during the annual period of cover without further
charge.
Appliance Registration
To ensure that you have the opportunity to benefit from
any of the above Service Schemes and other offers you
should complete and return immediately the Appliance
Registration Form/Questionnaire supplied with this
appliance. Full details and costs of our Service Schemes,
together with an application form, will be sent to you at the
end of the first year of the guarantee.
Annual Safety/Maintenance Checks
Hotpoint strongly recommends that all its appliances are
regularly checked for electrical and mechanical safety,
whether or not they are covered by a Service Plan. Worn
door gaskets or hoses may cause a leak on an appliance,
which could become dangerous if neglected.
Proof of Purchase
For future reference please attach your purchase
receipt to this booklet and keep it in a safe place.
Spares and Accessories
Spares and accessories can be ordered from
your local Hotpoint Spares Centre (see back
page), using the order form enclosed.
NOTE: Our Engineer will use every effort to avoid damage
to floor coverings and adjacent units when carrying out
repairs/service work, but in locations where the Engineer
advises you that it will be impossible to move appliances
without risk of damage, he will only proceed with your
approval that no liability is accepted.

Hotpoint Service and Spares
FOR SERVICE: If you have a problem with your appliance ring our Nationalcall Service.
0541 500 500
You will automatically be connected to your nearest Service Office.
e 364 days a year service call booking « Same day/next day service
e Repairs fully guaranteed for twelve months eœ» Five year parts guarantee from purchase date
FOR GENERAL ENQUIRIES: Each Service Office has a Help Desk to answer general or technical enquiries
about your appliance. Simply ring the Nationalcall Number (above) and ask for the Helo Desk.
FOR SPARES and ACCESSORIES: Contact your Spares Centre for prices and availability. Teleohone
numbers for spares enquiries, for the various regions, are listed below.
Service Offices are open between 8.00am and 8.00pm Monday to Friday, 8.00am and 6.00pm on Saturdays and between 10.00am
and 4.00pm on Sundays.
Spares Centres are open between 8.00am and 5.00pm Monday to Friday, and between 8.00am and 12.30pm on Saturdays.
E Service Office and Spares Centre AGENTS
@ Service Office onl
J CHANNEL ISLANDS. Service provided by Agents
Normal Guarantees apply and certain Extended Warranty Schemes are
available.
LONDON JERSEY: Reg Mauger Services Ltd
E HARROW: Unit 10, Crystal Way, Harrow, Middlesex, HA1 2HP tes Fa a Helier
S
;
el:
Spares Enquiries Tel: [phone] Quick Fix Services
MIDLANDS/NORTH WALES L'esperez, Rue de la Croix
St CI ts,
E ALDRIDGE: Westgate, Aldridge, W Midlands, WS9 8UX Tek: [phone]
Spares Enquiries Tel: [phone] GUERNSEY & SARK:
E NOTTINGHAM: Ashling Street, Nottingham, NG2 3JB Colin Torode Ltd, Grande Rue,
Spares Enquiries Tel: [phone] St. Martins, Guernsey
Tel: [phone]
NORTH Lakers Appliance Service Ltd
E WETHERBY: Sandbeck Lane, L22 4TW a
Spares Enquiries Tel: [phone] ALDERNEY:
E MANCHESTER: 44/46 Station Road, Heaton Mersey, Stockport, SK4 3QT D A Walters, 32 High Street
Spares
Enquiries
Tel:
(0161)
432
0255
Tel:
(01481)
822686
SCOTLAND ISLE OF MAN. Service provided by Agents. Normal
E GLASGOW: West Lodge Road, Blythswood Estate, Renfrew, PA4 9EN Guarantees apply and certain Extended Warranty Schemes are available
Spares Enquiries Tel: [phone] from Partingtons
64 Duke St, Douglas
SOUTH Tel: [phone]
E
MAIDSTONE:
Larkfield
Trading
Estate,
New
Hythe
Lane,
Larkfield,
ME20
6SW
a
a
ee
Spares Enquiries Tel: [phone] Tel: [phone]
E SOUTHAMPTON: Unit R, Sth Hampshire Ind Park, Salisbury Rd, Totton, SO40 3SA sie eee! feel o
irl í OX , vIctona , VOUgIAas
Spares Enquiries Tel: [phone] Tel: [phone]
SOUTH WALES/SOUTH WEST
E BRIDGEND: 18 Western Ave, Bridgend Ind. Estate, Bridgend CF31 3SL SHETLAN D, ORKNEY & WESTERN
Spares Enquiries Tel: [phone] ISLES - service provided by Agents. Norma! Guarantees apply, but
EAST Service Schemes are NOT available.
SHETLAND: Robertson & Peterson
@ PETERBOROUGH: Celta Road, PE2 9JB. Fort Road Lerwick
@ CHELMSFORD: Industrial Buildings, Beehive Lane, Chelmsford, CM2 OTE Tel: [phone]
Note: Neither of the above two Offices have Spares Centres. For spares enquiries ORKNEYS: Refrigeration Sales & Service
; A A Haistone Ind. Estate, Kirkwall
please ring Central Spares Administration [phone] - Telephone sales only Tel: [phone]
IRELAND WESTERN ISLES: NB McCleod
Church Street,
@ NORTHERN: 256 Ormeau Road, Belfast, BT7 2FZ Stornoway, Iste of Lewis
Tel: [phone] Tel: [phone]
i , OTHER ISLANDS: Local Hydro Electric Shops
E EIRE: 49 Airways Ind. Estate, Dublin 17 EXCEPT ARRAN
For Service Tel: [phone] BUTE & SKYE- Which are covered by Hotpoint
For Spares Tel: [phone]
In accordance with its policy of progressive product design, the Company reserves the right to alter
specifications. Hotpoint Ltd, Peterborough, PE2 9JB
016/4198/82/3 Printed by Renault Printing Co. Ltd., Birmingham England B44 8BS. F5221/KP/L95