HP CD-WRITER Plus User manual

English
Copyright 1999. Hewlett-Packard Company. All rights reserved.
Hewlett-Packard is a registered trademark of the Hewlett-Packard Company. Microsoft and Windows are U.S. registered
trademarks of Microsoft Corporation. Names of products mentioned herein are used for identification purposes only and
may be trademarks and/or registered trademarks of their respective company.
HP CD-Writer Plus
User’s Guide
English

2
Laser Safety
This unit employs a laser. Do not remove the cover or attempt to service this
device due to the possibility of eye damage.
CAUTION
Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous laser radiation exposure.
Contains: Class 1 Laser Product
Innehåller: Klass 1 Laserapparat
Sisältää: Luokan 1 Laserlaite
Enhält: Klasse 1 Laser-Produkt
DANGER: INVISIBLE LASER RADIATION WHEN OPEN. AVOID DIRECT
EXPOSURE TO BEAM.
DANGER: RADIATIONS INVISIBLES DU LASER EN CAS D’OUVERTURE. EVITER
TOUT EXPOSITION DIRECTE AU FAISCEAU.
VORSICHT: UNSICHTBARE LASERSTRAHLUNG, WENN ABDECKUNG
GEÖFFNET. NICHT DEM STRAHL AUSSETZEN.
ADVARSEL: USYNLIG LASERSTRÅLING VED ÅBNING. UNDGÅ UDS/ETTELSE
FOR STRÅLING.
ADVARSEL: USYNLIG LASERSTRÅLING NÅR DEKSEL ÅPNES. UNNGÅ
EKSPONERING FOR STRÅLEN.
VARNING: OSYNLIG LASERSTRÅLNING NÄR DENNA DEL ÄR ÖPPNAD.
STRÅLEN ÄR FARLIG.
VARO! NÄKYMÄTÖN AVATTAESSA OLET ALTTIINA LASERSÄTEILYLLE. ÄLÄ
KATSO SÄTEESEN.

3
Table of Contents
Contents of the Electronic User’s Guide . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installation Notes
Read the Installation Poster. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Introduction to SCSI Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
How to Set the SCSI ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Termination for Chains of SCSI Devices . . . . . . . . . . . . . . . . . . . . . . . . . .8
Different Types of SCSI Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
About Making CDs
When Should I Use CD-R (Recordable or Write-Once) Discs? . . . . . . . .11
When Should I Use CD-RW (ReWritable) Discs? . . . . . . . . . . . . . . . . . .11
How do I Make CDs That Can be Read on Other Computers?. . . . . . . .12
When is the DirectCD Software Useful? . . . . . . . . . . . . . . . . . . . . . . . . .12
How do I Make Audio CDs?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Can I Avoid Swapping Audio CDs In and Out of the Drive? . . . . . . . . .13
Can I Use the New 80 Minute Audio CDs? . . . . . . . . . . . . . . . . . . . . . . . 13
HP Disaster Recovery
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Recovering Your Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Solving Installation Problems
Things to Try First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Installation Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Customer Support
HP Customer Care Online www.hpcdwriter.com . . . . . . . . . . . . . . . . . .31
Your Local Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
HP Customer Care by Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Before You Call HP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Telephone Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Returning a Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

4Contents of the Electronic User’s Guide
Contents of the Electronic User’s Guide
Additional information is available in the electronic User’s Guide. To
view this online documentation click Start on the taskbar, point to
Programs, HP CD-Writer Plus, Information, and click User’s
Guide. You can view this information through your web browser.
The User’s Guide provides information on the following topics:
■Disaster Recovery
■Copying CDs
■Making Data CDs
■Making Music CDs
■Making Inserts and Labels
■Sharing CDs
■CD Care
■Troubleshooting
■Product Specifications
■Warranty
■Software License Agreement
■Regulatory Information
■How to Reach Us

5
Installation Notes
Read the Installation Poster
The Quick-Start installation poster describes how to install your CD-
Writer Plus. Follow the instructions on the poster and refer to this
chapter if you need additional information about:
■Introduction to SCSI devices
■How to set the SCSI ID on your CD-Writer Plus
■Termination for chains of SCSI devices
■Different types of SCSI connectors
Introduction to SCSI1Devices
SCSI (pronounced scuzzy) devices are peripherals like hard drives, CD-
ROMs, scanners, etc. that exchange information with the computer using
a specific set of rules.
A SCSI device communicates with the computer through a SCSI card (or a
SCSI controller on the motherboard). There can be up to seven2devices
attached to a single card forming a SCSI chain. Depending on the type of
SCSI card the devices can be external, internal, or both.
Here is an example of a chain:
1. SCSI stands for Small Computer System Interface
2. 15 devices for SCSI Wide controllers

6How to Set the SCSI ID
The SCSI Card
A SCSI card (not included) and its software must be installed and
functioning properly before installing the CD-Writer Plus. Consult the
documentation that came with your SCSI card or your computer for
details.
If you purchase a SCSI card (also known as a host adapter or SCSI board)
for your computer make sure it is:
■PCI Bus
■SCSI-2
The SCSI Devices
SCSI IDs
Each device in a SCSI chain must have a different identifying number
between 0 and 7 called the SCSI ID (SCSI ID 7 is usually reserved for the
SCSI card). The SCSI ID for external devices is often set with a switch on
the back of the device.
Termination
The SCSI devices at either end of a chain must be terminated so the
computer knows that there are no more devices in the chain. External
devices are often terminated using a switch on the back of the device or
connecting a resistor. The CD-Writer Plus adjusts its termination
automatically.
If you do not have any internal devices, the SCSI card itself is one end of
the chain and must be terminated. Most newer SCSI cards adjust their
termination automatically.
How to Set the SCSI ID
Why might I need to change the SCSI ID?
A SCSI card may have several devices attached to form a SCSI chain. Each
device in the chain must have a different SCSI ID. You will need to
change the SCSI ID on the CD-Writer Plus if the ID set at the factory is
already in use by another device.

How to Set the SCSI ID 7
What SCSI ID should I use for the CD-Writer Plus?
When you place Software Disc 1 in your CD-ROM and click Start
Installation, the software will check your system and recommend a
SCSI ID you can use on the CD-Writer Plus.
Example:
SCSI ID 3 is available.
Alternatively, if you have already installed the software, you can get a list
of all the detected SCSI devices in your computer and the IDs they use.
Click the Start button on your taskbar, select Programs, HP CD-
Writer Plus, Utilities, and select List SCSI Devices. Choose an
available SCSI ID for your CD-Writer Plus.
Example:
The following SCSI devices were detected:
0 --------------> Hard drive
1 --------------> CD-ROM
4 --------------> Tape drive
7 --------------> SCSI card
You could use SCSI ID 2, 3, 5, or 6 for your CD-Writer Plus.
How do I set the SCSI ID on the CD-Writer Plus once I know
which SCSI ID to use?
Locate the SCSI ID switch on the back of the CD-Writer Plus. Use a pen to
press the buttons on top or bottom of the SCSI ID switch. The ID setting
will roll forward or backward, depending on the button you press.
View of the back of the drive showing the SCSI ID switch.

8Termination for Chains of SCSI Devices
Termination for Chains of SCSI Devices
What does termination mean?
Think of a pipe full of water. The pipe needs to have caps at both ends to
prevent the water from spilling out. The termination on a SCSI device is
analogous to the cap on the pipe. For a chain of SCSI devices to work
properly the devices at the ends of a SCSI chain need to be terminated.
Devices that are not at the ends of the chain must not be terminated.
How do I terminate the CD-Writer Plus?
The CD-Writer Plus adjusts its termination automatically.
NOTE: If the CD-Writer Plus is the last of several devices in a chain, disable
the termination on the device that was previously at the end of the chain. See
the documentation provided with that device to see how to disable the
termination.
The CD-Writer Plus installed at the end of a SCSI chain.
If you previously had only internal SCSI devices:
If you previously had only internal SCSI devices and the CD-Writer Plus
is the first external device in the chain, you may have to remove or
disable the termination on the SCSI card. While most newer SCSI cards
adjust automatically, consult the documentation that came with your
card to find out if you must disable the termination manually.
CD-Writer Plus
SCSI device
Not terminated*
SCSI card
Terminated Termination switch
set automatically
* Disable the termination on a device
that was previously the end of the chain.

Different Types of SCSI Connectors 9
Graphic representation of a SCSI chain with an internal device.
Different Types of SCSI Connectors
The data cable connects the CD-Writer Plus (standard high-density 50-
pin SCSI connector) to the SCSI card or to another SCSI device in the
chain. Since the SCSI card can have several different types of connectors
you will need to use a combination of cables and/or adapters that fits
your particular system.
Two common situations follow:
The SCSI card has a 50-pin SCSI connector
Use a SCSI data cable with 50-pin connectors at both ends.
The SCSI card has a 68-pin SCSI connector
Connect a 68-pin to 50-pin adapter to a SCSI data cable that has 68-pin
connectors at both ends. The adapter terminates 18 pins, which are then
unavailable to devices connected after the adapter. For this reason,
connect the CD-Writer Plus after any devices in the chain that use 68
pins.
Terminated Not terminated *
*Most newer SCSI cards adjust the termination automatically
SCSI card CD-Writer Plus
Internal SCSI device
Termination switch
set automatically

10 Different Types of SCSI Connectors

11
About Making CDs
When Should I Use CD-R (Recordable or
Write-Once) Discs?
Files copied to a CD-R disc are permanently recorded on the disc. The
space the files occupy on the disc cannot be used for anything else.
Use CD-R discs to:
■Share your CDs with users that have standard CD-ROM drives
■Make audio CDs
■Permanently save files
When Should I Use CD-RW
(ReWritable) Discs?
With CD-RW discs you can write, erase, and rewrite files easily from your
software applications or from the Windows Explorer. Since not all CD-
ROM drives can read CD-RW discs, these discs are better suited for use on
your own computer.
Use CD-RW discs to:
■Save work in progress such as presentations and documents
■Make weekly archives of files on your hard drive
■Transport files between the office and home if you have a CD-Writer
Plus at each location, or have an external CD-Writer Plus to use on
your computers

12 How do I Make CDs That Can be Read on Other Computers?
How do I Make CDs That Can be Read
on Other Computers?
Use the Easy CD Creator (Data) software and CD-R discs when you want
to create CDs you can share with other users, for example if you want to
send the CD to your co-workers.
Virtually all CD-ROM drives and operating systems (Windows 95,
Windows 98, Windows NT, Windows 3.x, and DOS) can read CD-R discs
made with Easy CD Creator (Data).
To start the Easy CD Creator (Data) software insert a blank CD-R disc in
the CD-Writer Plus. From the screen that appears select the option that
reads: Make a data CD that is the most compatible with other
CD-ROM drives.
When is the DirectCD Software Useful?
With DirectCD you can simply drag and drop files onto the CD-Writer
Plus icon to make CDs. Use DirectCD when you want to create data CDs
(not audio) to use on your own computer.
When you save to a disc within a software application or Windows
Explorer, Direct CD copies the file directly to the disc.
DirectCD allows you to organize CD-R discs when you eject them so they
can be read by most CD-ROM drives under Windows 95, Windows 98,
and Windows NT 4.0 Service Pack 3 or later.
To prepare a disc for use with DirectCD software insert a blank disc in the
CD-Writer Plus. From the screen that appears select the option that reads:
Make a data CD the easiest way.
How do I Make Audio CDs?
Use Easy CD Creator (Audio) and CD-R discs to create audio CDs.
To start the Easy CD Creator (Audio) software insert a blank CD-R disc in
the CD-Writer Plus. From the screen that appears select the option that
reads: Make a music CD.

Can I Avoid Swapping Audio CDs In and Out of the Drive? 13
Can I Avoid Swapping Audio CDs In and
Out of the Drive?
Making an audio CD may involve swapping CDs in and out of drives
many times. For example, if you make the CD using your CD-Writer Plus
as both the source and destination drive, you will need to swap CDs
every time a new track is copied to the CD-Writer Plus drive.
To minimize the number of times you swap CDs:
1. Copy the tracks to your hard drive using Easy CD Creator. This is
called pre-recording audio tracks to wave files.
Approximately 10 MB of space on the hard drive are required for each
minute of music.
2. Once all the tracks are on your hard drive, copy them to the CD using
Easy CD Creator.
The User’s Guide provides a step by step description of how to copy the
audio tracks to the hard drive and then on to a CD. Click Start on the
taskbar, point to Programs, HP CD-Writer Plus, Information, and
select User’s Guide. Select Making Music CDs and go to the section
called Pre-recording Audio Tracks to Wave Files. You can view this
information through your web browser.
Can I Use the New 80 Minute Audio
CDs?
HP does not currently support the new 80 minute audio CDs even
though the HP CD-Writer Plus and the included software are capable of
using them. The manufacturing process for creating 80 minute CD-R
discs is extremely difficult and the resulting discs do not consistently
meet HP’s standards for reliability at the time of this printing.

14 Can I Use the New 80 Minute Audio CDs?

15
HP Disaster Recovery
HP Disaster Recovery is an application that will help you to recover your
data and operating system after a hard-drive failure. It is important that
you create a Disaster Recovery Set as soon as possible. Should a disaster
occur, the information in the Disaster Recovery Set will enable you to
return your system to the state it was in at the time you created your
Disaster Recovery Set.
Getting Started
The first step in securing the data on your system is creating the Disaster
Recovery (DR) Set. The DR Set will contain the information necessary to
recover your system. A new DR Set should be created when new hardware
or software has been added to your system, or if many changes have been
made to your files since the last DR Set was created.
The Disaster Recovery Wizard will guide you through the steps required
to create the DR Set with easy-to-follow instructions for protecting your
valuable data. Once the DR Set has been created, it will allow you to
recover your system should your hard-drive fail, even if your Windows
operating system will not start.
When you install HP Disaster Recovery, the program and its folder are
added to the Windows Start Menu.
What you will need
To create the Disaster Recovery Set, you will need the following items:

16 Getting Started
For Windows 95 and Windows 98
■One or more blank, formatted 1.44MB diskettes*
■One or more blank HP CD-R/CD-RWs*
■Windows 95/98 installation CD or install set
What is an install set? An install set is the list of files used to
install a product or operating system. Computers shipped with pre-
installed operating systems (i.e. Windows 95/98) may not include a
Windows installation CD. In this case, HP Disaster Recovery will
require your Windows install set to create the Disaster Recovery Set.
For Windows NT
■Four (4) blank, formatted 1.44MB diskettes
■One or more blank HP CD-R/CD-RWs*
■Windows NT installation CD
*The number of diskettes and CD-R/CD-RWs required will depend on the
amount of data on your system.
Creating the Disaster Recovery Set
To create your Disaster Recovery Set:
1. Click the Start button located on the Windows taskbar. Select
Programs,HP CD-Writer Plus, HP Disaster Recovery, then select
Disaster Recovery.
HP Disaster Recovery Wizard appears.
2. Follow the instructions on the Wizard screens to create your Disaster
Recovery Set.
It is recommended that you label your diskettes and CD(s) when
prompted in the Wizard, and store them in a safe place. A new DR Set
should be created when new hardware or software has been added to
your system, or if many changes have been made to your files since the
last DR Set was created.
Partitioning Your Drive(s)
In the event that you must perform a recovery, HP Disaster Recovery will
require that you partition your new drive(s) to the same settings as were

Getting Started 17
set before the drive failure. In order to do this, it may be helpful to make
a record of your current partition settings on paper and keep an updated
record of these settings with each DR Set.
What is a partition? A partition is a logical section of your hard
disk. One physical hard disk may be partitioned into two or more
logical hard-drives.
To make a record of your partition settings:
1. Double-click the My Computer icon located on your desktop.
The My Computer Window appears.
2. Select Details from the View menu.
A list of drive types will appear under the Type heading, to the right of
your drive letter.
3. Under the Name heading, right-click on the drive letter listed as a Local
Disk, then select Properties.
The selected drive’s Properties dialog box appears.
4. Write down the information displayed in the Type dialog.
5. Write down the information displayed in the Capacity dialog.
6. Repeat steps 3-5 for each Local Disk on your computer.
Testing your Disaster Recovery Set
After you have created the DR Set, you will be asked if you would like to
test the DR Set. Testing the DR Set is very similar to performing an actual
recovery; however, be sure to stop testing when instructed to do so. This
test is to verify that your drive is responding properly.
To test your Windows 95/98 Disaster Recovery Set:
1. Follow steps 1 through 8 in the Windows 95 and Windows 98 section of
“Recovering Your Data.”
WARNING: Be sure to discontinue testing the DR Set when instructed to do so.
By proceeding with the recovery process, you would be recovering the data from
the CD which would overwrite the data on that drive.

18 Recovering Your Data
2. If you do not receive the messages listed in the steps for data recovery,
follow the directions for creating another Disaster Recovery Set. See
“Creating the Disaster Recovery Set”on page 16.
To test your Windows NT Disaster Recovery Set:
1. Follow steps 1 through 8 in the Windows NT section of “Recovering Your
Data.”
WARNING: Be sure to discontinue testing the DR Set when instructed to do so.
By proceeding with the Disaster Recovery Wizard, you would be recovering the
data from the CD which would overwrite the data on that drive.
Recovering Your Data
If you are certain that you have lost your data due to a major system
problem, such as a hard-drive failure, it will be necessary to recover your
data by using your most recent Disaster Recovery Set.
HP Disaster Recovery uses the data located on your Disaster Recovery Set
to restore your files and other vital system information to your new or
replaced hard-drive.
For Windows 95 and Windows 98
The Disaster Recovery process for Windows 95 and Windows 98 takes
place in DOS. A series of screens will appear in DOS and prompt you to
insert the media from your Disaster Recovery Set.
What is DOS? DOS is a simple operating system that resides on
your Windows 95/98 Startup Disk.
To recover your data:
1. You should first decide if another recovery method is possible. For
example, if the problem appears to be associated with the Windows
operating system, such as a corrupt registry, try to recover by following
the steps outlined in your Microsoft Windows User’s Manual before
attempting the following procedures. If you have determined that a hard-
drive failure has occurred, proceed to Step 2.

Recovering Your Data 19
2. Replace any damaged hard-drives with comparable drives.
In order to recover all of your information, HP Disaster Recovery must
have at least as much hard disk space as existed before the drive failure.
3. Insert the Windows Startup Disk (diskette #1 of the DR Set) into the 3.5”
floppy drive from which your computer boots, and restart your
computer.
A DOS screen appears.
4. If a Windows Startup Diskette #2 was created (not all systems require the
creation of this diskette), insert Diskette #2 into the 3.5”floppy drive
from which your computer will boot.
5. At the prompt, type A:\README then press Enter.
The README.TXT appears.
6. After reading the text, press Alt+F, then press Xto exit the editor.
It may be necessary to prepare your hard disk using the following tools
which are located on the Disaster Recovery Diskette:
■FDISK—Re-partitions your hard disk
■FORMAT—Formats one or more partitioned drives
■SYS—Installs the system boot files onto the hard disk
NOTE: For instructions on the use of these utilities, please refer to your
operating system user manual or contact Microsoft.
7. At the prompt, type A:\RECOVER and press Enter. Your DR files will
be copied from the diskette to your hard-drive.
The following message should appear:
Please insert Disaster Recovery CD #1 into your
HP CD-Writer Plus.
8. Insert Disaster Recovery CD #1 into your HP CD-Writer Plus drive, then
press Enter.
NOTE: If your Disaster Recovery Set consists of more than one CD, you will be
prompted to insert each of the CDs in the order they were created.
The following message should appear:

20 Recovering Your Data
Test successful. To continue your recovery,
select RECOVER.
If you are testing, select EXIT.
9. To continue recovering your system, press F5.
Or,
To exit the Disaster Recovery process, press F10, remove any diskettes or
CDs from your drive(s) and restart your computer.
WARNING: If you are just performing a test of your Disaster Recovery Set, the
test is now complete. Do not continue past this step. Please remove any
diskettes and CDs from your drive(s) and restart your computer.
The following message should appear:
Select the volumethat you wishto recover.
Drive C: [Volume C Name]
Drive D: [Volume D Name]
NOTE: If you have only one drive, it will be automatically selected for recovery
and this screen will not be displayed.
10. Select the volume that you wish to recover by highlighting the volume
using the Up and Down arrow keys, then pressing Enter.
You will then be asked to confirm your selections before recovering your
information.
11. Press Enter to confirm your selections, or press Esc to return to the
previous screen(s) and make a different selection.
NOTE: If Disaster Recovery CD #1 is not in your HP CD-Writer Plus, you will
be prompted to insert it at this time.
HP Disaster Recovery will now begin recovering your system.
The recovery process will take some time to complete, depending upon
the amount of data you are recovering. You will be prompted to insert
the CDs in the order they were created.
12. Once the volume has been recovered, a summary of the process will be
displayed. To exit this screen, press Enter. If there is more than one
volume to be recovered, you may select it at this time.