HP EliteBook 745 G2 Manual

HP EliteBook 745 G2 Notebook PC
HP EliteBook 755 G2 Notebook PC
Maintenance and Service Guide

© Copyright 2014—2015 Hewlett-Packard
Development Company, L.P.
AMD and Radeon are trademarks of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-
Packard Company under license. Intel is a
trademark of Intel Corporation in the U.S. and
other countries. Microsoft and Windows are
trademarks of the Microsoft group of
companies. SD Logo is a trademark of
its proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.
This computer may require upgraded and/ or
separately purchased hardware and/or a DVD
drive to install the Windows 7 software and
take full advantage of Windows 7 functionality.
See http://windows.microsoft.com/en-us/
windows7/get-know-windows-7 for details.
To access the latest user guide, go to http://
www.hp.com/support, and select your country.
Select Drivers & Downloads, and then follow
the on-screen instructions.
Second Edition: May 2015
First Edition: June 2014
Document Part Number: 764419-002

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an
authorized service provider. See Removal and replacement procedures for Customer Self-Repair parts
on page 47 for details. Accessing parts described in Removal and replacement procedures for Authorized
Service Provider parts on page 63 can damage the computer or void your warranty.
ENWW iii

iv Important Notice about Customer Self-Repair Parts ENWW

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).
ENWW v

vi Safety warning notice ENWW

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 7
Display ................................................................................................................................................................... 7
Top ......................................................................................................................................................................... 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................. 10
Buttons, speakers, and fingerprint reader (select models only) ..................................................... 11
Keys ................................................................................................................................................... 13
Front ..................................................................................................................................................................... 14
Left ....................................................................................................................................................................... 15
Right ..................................................................................................................................................................... 16
Bottom ................................................................................................................................................................. 17
Service Label ........................................................................................................................................................ 20
3 Illustrated parts catalog .............................................................................................................................. 21
Computer major components ............................................................................................................................. 22
Display assembly subcomponents ..................................................................................................................... 26
HP EliteBook 745 models .................................................................................................................. 26
HP EliteBook 755 models .................................................................................................................. 28
Mass storage devices .......................................................................................................................................... 30
Plastics Kit ........................................................................................................................................................... 31
Miscellaneous parts ............................................................................................................................................. 32
Sequential part number listing ........................................................................................................................... 33
4 Removal and replacement procedures preliminary requirements .................................................................... 41
Tools required ...................................................................................................................................................... 41
Service considerations ........................................................................................................................................ 41
Plastic parts ....................................................................................................................................... 41
Cables and connectors ...................................................................................................................... 41
Drive handling ................................................................................................................................... 42
ENWW vii

Grounding guidelines ........................................................................................................................................... 42
Electrostatic discharge damage ....................................................................................................... 42
Packaging and transporting guidelines ......................................................................... 44
Workstation guidelines ................................................................................ 44
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 47
Component replacement procedures ................................................................................................................. 47
Service door ....................................................................................................................................... 47
Battery ............................................................................................................................................... 49
Hard drive .......................................................................................................................................... 50
Memory module ................................................................................................................................ 52
WWAN module ................................................................................................................................... 54
WLAN module .................................................................................................................................... 56
Keyboard ........................................................................................................................................... 58
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 63
Component replacement procedures ................................................................................................................. 63
Display panel (non-touch) ................................................................................................................ 63
RTC battery ........................................................................................................................................ 67
Internal base enclosure .................................................................................................................... 68
Internal base enclosure (HP EliteBook 745 models) ..................................................... 68
Internal base enclosure (HP EliteBook 755 models) ..................................................... 71
Fan ..................................................................................................................................................... 74
Card reader board ............................................................................................................................. 75
VGA/USB board .................................................................................................................................. 77
Heat sink ............................................................................................................................................ 79
Power button board .......................................................................................................................... 81
Fingerprint reader assembly ............................................................................................................. 83
System board .................................................................................................................................... 85
Speaker assembly ............................................................................................................................. 90
Display assembly .............................................................................................................................. 92
7 Computer Setup (BIOS), MultiBoot, and System Diagnostics in Windows 8.1 ..................................................... 99
Using Computer Setup ......................................................................................................................................... 99
Starting Computer Setup .................................................................................................................. 99
Navigating and selecting in Computer Setup ................................................................................... 99
Restoring factory settings in Computer Setup ............................................................................... 100
Updating the BIOS ........................................................................................................................... 100
Determining the BIOS version ...................................................................................... 101
Downloading a BIOS update ......................................................................................... 101
viii ENWW

Using MultiBoot ................................................................................................................................................. 102
About the boot device order ........................................................................................................... 102
Choosing MultiBoot preferences .................................................................................................... 102
Setting a new boot order in Computer Setup .............................................................. 102
Dynamically choosing a boot device using the f9 prompt ...........................................103
Setting a MultiBoot Express prompt ............................................................................103
Entering MultiBoot Express preferences ..................................................................... 104
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 104
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 105
8 Computer Setup (BIOS) and HP PC Hardware Diagnostics (UEFI) in Windows 7 ................................................. 107
Using Computer Setup .......................................................................................................................................107
Starting Computer Setup ................................................................................................................ 107
Navigating and selecting in Computer Setup ................................................................................. 107
Restoring factory settings in Computer Setup ...............................................................................108
Updating the BIOS ........................................................................................................................... 108
Determining the BIOS version ...................................................................................... 109
Downloading a BIOS update ......................................................................................... 109
Using MultiBoot ................................................................................................................................................. 110
About the boot device order ........................................................................................................... 110
Choosing MultiBoot preferences .................................................................................................... 110
Setting a new boot order in Computer Setup .............................................................. 110
Dynamically choosing a boot device using the f9 prompt ...........................................111
Setting a MultiBoot Express prompt ............................................................................111
Entering MultiBoot Express preferences ..................................................................... 112
Using HP PC Hardware Diagnostics (UEFI) (select models only) ...................................................................... 112
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 112
9 Using Setup Utility (BIOS) and System Diagnostics in Ubuntu ........................................................................ 115
Starting Setup Utility .........................................................................................................................................115
Using Setup Utility .............................................................................................................................................115
Changing the language of Setup Utility ..........................................................................................115
Navigating and selecting in Setup Utility ....................................................................................... 115
Displaying system information ...................................................................................................... 116
Restoring factory default settings in Setup Utility ........................................................................ 116
Exiting Setup Utility ........................................................................................................................ 116
Using HP PC Hardware Diagnostics (UEFI) ........................................................................................................ 116
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................................... 117
ENWW ix

10 Backup and recovery in Windows 8.1 ......................................................................................................... 119
Backing up your information .............................................................................................................................119
Performing a system recovery .......................................................................................................................... 119
Using the Windows recovery tools ................................................................................................. 120
Using f11 recovery tools ................................................................................................................. 120
Using Windows 8.1 operating system media (purchased separately) .......................................... 121
Using Windows Refresh or Windows Reset .................................................................................... 122
Using HP Software Setup ................................................................................................................ 122
11 Backup and recovery in Windows 7 ............................................................................................................ 123
Creating recovery media and backups .............................................................................................................. 123
Guidelines ........................................................................................................................................ 124
Creating recovery media with HP Recovery Disc Creator ............................................................... 124
Creating recovery media .............................................................................................. 124
Backing up your information .......................................................................................................... 124
Performing a system recovery .......................................................................................................................... 125
Using the Windows recovery tools ................................................................................................. 125
Using f11 recovery tools (select models only) ............................................................................... 127
Using Windows 7 operating system media .................................................................................... 127
12 Backing up, restoring, and recovering in Ubuntu ........................................................................................ 129
Creating a restore image ................................................................................................................................... 129
Creating restore image on DVDs ..................................................................................................... 129
Creating a restore image on a USB device ...................................................................................... 130
Restoring the original factory state ............................................................................................... 130
Backing up your data files ................................................................................................................................. 132
Restoring your data files ................................................................................................................................... 133
13 Specifications .......................................................................................................................................... 135
Computer specifications–HP EliteBook 745 models ........................................................................................ 135
Computer specifications–HP EliteBook 755 models ........................................................................................ 136
35.6 cm (14.0 in) HD SVA display specifications ............................................................................................... 138
35.6 cm (14.0 in) HD+ SVA display specifications ............................................................................................. 139
35.6 cm (14.0 in) FHD, UWVA display specifications ........................................................................................ 140
39.6 cm (15.6 in) HD SVA display specifications ............................................................................................... 141
39.6 cm (15.6 in) FHD SVA display specifications ............................................................................................. 142
Hard drive specifications ................................................................................................................................... 143
Solid-state drive specifications ........................................................................................................................ 144
xENWW

14 Statement of Volatility ............................................................................................................................ 145
Non-volatile memory usage ............................................................................................................................. 146
Questions and answers ..................................................................................................................................... 149
Using HP Sure Start (select models only) ......................................................................................................... 150
15 Power cord set requirements .................................................................................................................... 151
Requirements for all countries ......................................................................................................................... 151
Requirements for specific countries and regions .............................................................................................152
16 Recycling ................................................................................................................................................ 155
Index ........................................................................................................................................................... 157
ENWW xi

xii ENWW

1 Product description
Category Description HP EliteBook
745
HP EliteBook
755
Product Name HP EliteBook 745 G2 Notebook PC √
HP EliteBook 755 G2 Notebook PC √
Processors Offers the following processors:
●AMD™ A6 Pro-7050B with Radeon™ R4 Graphics (dual-core; 3.0
GHz/2.2 GHz; 17 W; 1 MB L2 cache)
●AMD A8 Pro-7150B with Radeon R5 Graphics (quad-core; 3.2 GHz/
2.0 GHz; 19 W; 4 MB L2 cache)
●AMD A10 Pro-7350B with Radeon R6 Graphics (quad-core; 3.3 GHz/
2.1 GHz; 19 W; 4 MB L2 cache)
√√
Fusion Controller Hub AMD A76M FCH √√
Graphics AMD UMA Graphics - with shared video memory
Support dual-display ports through the dock
UMA configurations support 3 independent displays when on the HP
2013 UltraSlim Docking Station
√√
Panel All display assemblies include two wireless local area network (WLAN)
antenna cables and two wireless wide area network (WWAN) antenna
cables
√√
●(35.6 cm) 14.0 in HD AG SVA 45% CG 200 nits (cd/m
2
) eDP 1.2 flat
(1366x768) display with and without webcam
●(35.6 cm) 14.0 in HD+ AG SVA 45% CG 250 nits (cd/m
2
) eDP 1.2 flat
(1600x900) display with and without webcam
●(35.6 cm) 14.0 in FHD AG UWVA 72% CG 300 nits (cd/m
2
) eDP 1.3 +
PSR slim (1920x1080) display with and without webcam
●(35.6 cm) 14.0 in FHD UWVA 72% CG 300 nits (cd/m
2
) eDP 1.3 +
PSR slim (1920x1080) display with capacitive touch enabled and
webcam
√
●(39.6 cm) 15.6 in HD AG SVA 45% CG 200 nits (cd/m
2
) eDP 1.2 flat
(1366x768) display with and without webcam
●(39.6 cm) 15.6 in FHD AG SVA 60% CG 300 nits (cd/m
2
) eDP 1.2 slim
(1920x1080) display with and without webcam
●(39.6 cm) 15.6 in FHD AG SVA 60% CG 300 nits (cd/m
2
) eDP 1.2 slim
(1920x1080) display capacitive touch enabled and webcam
√
ENWW 1

Category Description HP EliteBook
745
HP EliteBook
755
Memory Two customer-accessible/upgradable memory module slots with the
following specifications:
DDR3L PC3L-12800 (1600 MHz) SODIMMs
Supports dual channel memory
Supports 16384 MB of system RAM in the following configurations:
●16384 MB (8192 MB×2)
●12288 MB (8192 MB+4096 MB)
●8192 MB (8192 MB×1 or 4096 MB×2)
●6144 MB (4096 MB+2048 MB)
●4096 MB (4096 MB×1)
●2048 MB (2048×1)
√√
Primary storage Supports 2.5 in (6.35 cm) hard drives in 9.5 mm (.37 in) and 7.0 mm (.28
in) thicknesses (all hard drives use the same bracket)
Customer-accessible
√√
Supports the following hard drives:
●1 TB, 7200 rpm
●500 GB, 7200 rpm, self-encrypting drive (SED), supporting Opal 1.0
Storage Specification
●500 GB, 7200 rpm
●500 GB, 5400 rpm, self-encrypting drive (SED, FIPS-140-2),
supporting Opal 2.0 Storage Specification
●320 GB, 7200 rpm
Supports the following Solid-State Drives (SSDs):
●256 GB SATA III, SED, supporting Opal 2.0
●240 GB, SATA III
●180 GB, SATA III, SED, supporting Opal 1.0
●180 GB, SATA III
●128 GB, SATA III
√√
Audio and video Two stereo speakers √√
HD audio with DTS Sound Studio √√
Integrated 720p webcam (supports no camera option) √√
Integrated dual-array microphone √√
Ethernet Realtek RTL8111EP 10/100/1000 Ethernet NIC with DASH Support
S3/S4/S5 wake on LAN
√√
2 Chapter 1 Product description ENWW

Category Description HP EliteBook
745
HP EliteBook
755
Wireless Integrated wireless local area network (WLAN) options by way of
minicard
Two WLAN antennas built into display assembly
Support for the following WLAN formats:
●Qualcomm Atheros AR9485 802.11b/g/n 1x1 WiFi Adaptor (select
models only)
●Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth® 4.0 combo
(select models only)
●Broadcom BCM943228HMB WiDi 802.11 a/b/g/n 2x2 Wi-Fi +
Bluetooth 4.0 combo (select models only)
Supports no WLAN option
Compatible with Miracast-certified devices for Windows® 8.1
√√
Integrated wireless wide area network (WWAN) options by way of
wireless module
Two world-wide/5-band WWAN antennas built into display assembly
Secured by subscriber identity module (SIM, user-accessible behind
battery)
Support for the following WWAN formats:
●HP lt4211 LTE/EV-DO/HSPA+ 4G Mobile Broadband Module
●HP lt4112 LTE/HSPA+ 4G Mobile Broadband Module
●HP hs3110 HSPA+ Mobile Broadband Module
Supports no WWAN option
Supports WWAN after market option
√√
External media cards Media reader slot supporting the following digital card formats:
●Secure Digital (SD) Memory Card
●SDHC
●SDXC
√√
ENWW 3

Category Description HP EliteBook
745
HP EliteBook
755
Ports Offers the following ports:
●Headphone/microphone combo
●DisplayPort 1.2
●Docking connector
●USB 3.0 ports (3)
●USB 3.0 charging port
●HP Smart AC adapter
●RJ-45 (Ethernet)
●VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @
75 Hz, hot plug and unplug and auto detection for correct output
to wide-aspect versus standard aspect video
√√
●Secondary battery connector √
Keyboard/pointing
devices
Glass with chemical etched surface, dual-point, spill-resistant with
drain, DuraKeys
√√
Backlit (select models only) √√
Gesture support: MultiTouch gestures enabled, two-finger scrolling, and
pinch-zoom as default
√√
Taps enabled by default √√
Supports two-way scroll √√
On/off button √√
Power requirements Supports the following HP Smart AC adapters:
●65 W HP Smart AC adapter (select models only) √√
●45 W HP Smart AC adapter (select models only) √√
●45 W 2-prong 7.4 mm DC jack AC adapter (select models only) √√
Supports the following batteries:
●3 cell, 50 Wh, 4.45 Ah long-life battery
●3 cell, 24 Wh, 2.2 Ah long-life battery
√√
●Secondary 6 cell, 60 Wh, 2.7 Ah battery √
Security Supports security cable lock √√
Supports fingerprint reader and no fingerprint reader option √√
Supports Trusted Platform Module (TPM) 1.2 (Infineon, soldered down)
and TPM Enhanced Drive Lock
√√
Integrated Smart Card reader (active) √√
Full volume encryption √√
Preboot authentication (password, Smart Card) √√
Operating system Windows 7, Service Pack 1 √√
4 Chapter 1 Product description ENWW

Category Description HP EliteBook
745
HP EliteBook
755
Preinstalled:
●Windows® 8.1 ML 64
●Windows 8.1 CH 64
●Windows 8.1 EM 64
●Windows 8.1 Professional 64
●Windows 8.1 Professional 64 DPK with Windows 7 Professional 64
and 32
●Windows 7 Home Premium 64
●Windows 7 Home Premium 32 (only available if 4096 MB Total
System Memory or less is selected)
●Windows 7 Home Basic 32 (only available if 4096 MB Total System
Memory or less is selected)
●Windows 7 Professional 64
●Windows 7 Professional 32 (only available if 4096 MB Total
System Memory or less is selected)
●FreeDOS 2.0
●Ubuntu Linux
√√
Restore media—DR-DVD:
●Windows 8.1 (available with any Windows 8.1 operating system
and required with Windows 8.1 Professional downgrade operating
system)
●Windows 7 (available with any Windows 7 or Windows 8.1
Professional downgrade operating system)
√√
Restore media—OS-DVD:
●Windows 8.1 Professional 64 (only available and required with
Windows 8 Professional downgrade operating system)
●Windows 8.1 64
●Windows 8.1 Country-Specific 64
●Windows 8.1 Emerging Market 64 (available with Windows 8.1
downgrade AVs only except Asia-Pacific countries and regions and
the People's Republic of China)
●Windows 7 Home Premium 64 and 32 (available with any Windows
7 HP operating system except Asia-Pacific countries and regions
and the People's Republic of China)
●Windows 7 Professional 64 and 32 (available with any Windows 7
Professional or Windows 8.1 Professional downgrade except Asia-
Pacific countries and regions and the People's Republic of China)
●Windows 7 Home Basic 32 (available with any Windows 7 Home
Basic except Asia-Pacific countries and regions and the People's
Republic of China)
√√
ENWW 5

Category Description HP EliteBook
745
HP EliteBook
755
Certified:
●Microsoft® WHQL
√√
Web-only support:
●Windows 8.1 Enterprise 64
●Windows 7 Enterprise 64 and 32
√√
Serviceability End user replaceable parts:
●AC adapter
●Battery
●HDD/SSD hard drive
●Keyboard
●Memory module
●WLAN module
●WWAN module
√√
6 Chapter 1 Product description ENWW

2 External component identification
Display
Component Description
(1) WLAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless local
area networks (WLAN).
(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless wide
area networks (WWAN).
(3) Internal microphones (2) Record sound.
(4) Webcam light (select models only) On: The webcam is in use.
ENWW Display 7

Component Description
(5) Webcam (select models only) Records video and captures still photographs.
For information on using the webcam:
Windows 8.1:
On the Start screen, select the HP Support Assistant app.
Windows 7:
Select Start >All Programs >Communication and Chat >HP
WebCam.
(6) Internal display switch Turns off the display or initiates Sleep if the display is closed while
the power is on.
NOTE: The display switch is not visible on the outside of the
computer.
*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental
Notices that applies to your country or region.
Top
TouchPad
Component Description
(1) Pointing stick Moves the pointer and selects or activates items on the screen.
(2) Left pointing stick button Functions like the left button on an external mouse.
(3) TouchPad on/off button Turns the TouchPad on and off. (Select models only.)
(4) TouchPad zone Moves the pointer and selects or activates items on the screen.
(5) Left TouchPad button Functions like the left button on an external mouse.
8 Chapter 2 External component identification ENWW