HP Stream Manual

HP Stream Notebook PC
(model numbers 11-d000 through 11-d099)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2014 Hewlett-Packard
Development Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Celeron are
trademarks or registered trademarks of Intel
Corporation in the United States and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of its
proprietor.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in
the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
First Edition: October 2014
Document Part Number: 787339-001
Product notice
This guide describes features that are common
to most models. Some features may not be
available on your computer.
Not all features are available in all editions of
Windows 8. This computer may require
upgraded and/or separately purchased
hardware, drivers, and/or software to take full
advantage of Windows 8 functionality. See for
http://www.microsoft.com details.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or
rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such
as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-
accessible surface temperature limits defined by the International Standard for Safety of Information
Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 External component identification ................................................................................................................. 3
Finding your hardware and software information ................................................................................................ 3
Locating hardware ............................................................................................................................... 3
Locating software ............................................................................................................................... 3
Display ................................................................................................................................................................... 4
Buttons ................................................................................................................................................................... 5
Keys ........................................................................................................................................................................ 6
Lights ..................................................................................................................................................................... 7
TouchPad ............................................................................................................................................................... 8
Left side ................................................................................................................................................................. 9
Right side ............................................................................................................................................................. 10
Bottom ................................................................................................................................................................. 11
3 Illustrated parts catalog .............................................................................................................................. 12
Locating the service tag information .................................................................................................................. 12
Computer major components ............................................................................................................................. 13
Display assembly subcomponents ..................................................................................................................... 17
Miscellaneous parts ............................................................................................................................................. 18
Sequential part number listing ........................................................................................................................... 19
4 Removal and replacement preliminary requirements ..................................................................................... 23
Tools required ...................................................................................................................................................... 23
Service considerations ........................................................................................................................................ 23
Plastic parts ....................................................................................................................................... 23
Cables and connectors ...................................................................................................................... 23
Drive handling ................................................................................................................................... 24
Grounding guidelines ........................................................................................................................................... 25
Electrostatic discharge damage ....................................................................................................... 25
Packaging and transporting guidelines ......................................................................... 26
Workstation guidelines ................................................................................ 26
5 Removal and replacement procedures ........................................................................................................... 28
Component replacement procedures ................................................................................................................. 28
Keyboard/top cover .......................................................................................................................... 28
v

TouchPad ........................................................................................................................................... 33
Heat sink ............................................................................................................................................ 34
Power button board .......................................................................................................................... 35
Battery ............................................................................................................................................... 36
WWAN module ................................................................................................................................... 37
WLAN module .................................................................................................................................... 39
Connector board ................................................................................................................................ 41
Power connector cable ...................................................................................................................... 42
System board .................................................................................................................................... 43
Speakers ............................................................................................................................................ 45
Display assembly .............................................................................................................................. 46
6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ................................................................... 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating the BIOS ................................................................................................................................................ 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 57
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 57
7 Specifications ............................................................................................................................................. 58
8 Backing up, restoring, and recovering ........................................................................................................... 59
Creating recovery media and backups ................................................................................................................ 59
Creating HP Recovery media ............................................................................................................. 59
Restore and recovery .......................................................................................................................................... 60
Recovering using HP Recovery Manager .......................................................................................... 60
What you need to know .................................................................................................. 60
Using the HP Recovery partition (select models only) .................................................. 61
Using HP Recovery media to recover ............................................................................. 61
Changing the computer boot order ................................................................................ 61
9 Power cord set requirements ........................................................................................................................ 62
Requirements for all countries ........................................................................................................................... 62
Requirements for specific countries and regions ............................................................................................... 62
10 Recycling .................................................................................................................................................. 64
Index ............................................................................................................................................................. 65
vi

1 Product description
Category Description
Product Name HP Stream Notebook PC (model numbers 11-d000 through 11-d099)
Processor Intel® Celeron™ N2840 2.16-GHz (SC turbo up to 2.58-GHz) dual core processor (1333-MHz FSB,
1.0-MB L2 cache, 4.5 W) integrated system-on-chip (SoC)
Intel Celeron N2830 2.16-GHz (SC turbo up to 2.41-GHz) dual core processor (1333-MHz FSB, 1.0-
MB L2 cache, 4.5 W) integrated SoC
Chipset Integrated SoC platform controller hub (OCH)
Graphics Internal graphics: Unified memory architecture
Intel HD Graphics
Support for HD decode, DX11, and HDMI
Panel 11.6-in, high-definition (HD), white light-emitting diode (WLED), AntiGlare (1366×768), flat (3.6
mm), SVA, low-voltage differential signalling (LVDS), 200 nits typical brightness
Memory Support for DDR3L 1333-MHz single channel (DDR3L 1600-MHz downgrade to DDR3L 1333-MHz)
Supports up to 2048-MB maximum on-board system memory (256-MB × 16 × 4 pieces)
Storage Support for 32-GB embedded MultiMedia Controller (eMMC) version 5.0
Optical drive DVD±RW SuperMulti Double-Layer Drive (9.5mm tray load, SATA, external USB optical drive)
Audio and video HP TrueVision HD slim webcam, 1280×720 by 30 frames per second; fixed (no tilt),
with activity LED
Dual digital microphone with appropriate echo-cancellation, noise-suppression software
Two speakers
DTS Studio Sound audio
Wireless Integrated wireless local area network (WLAN) options by way of wireless module
Two built-in WLAN antennas
Support for the following WLAN modules:
●Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
●Realtek RTL8723BE 802.11b/g/n 1×1 Wi-Fi + Bluetooth 4.0 Combo Adapter
Integrated wireless wide area network (WWAN) options by way of wireless module
Two built-in WWAN antennas
SIM card slot for security (user-accessible)
Support for the HP hs3110 HSPA+ Mobile Broadband Module
External media cards HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from
and writes data to digital memory cards such as Secure Digital (SD™).
Ports ●AC adapter, HP Smart
●Audio-in (mono microphone)/audio-out (stereo headphone) combo jack
●HDMI v1.4 supporting up to 1920×1080 @ 60Hz
1

Category Description
Ports (continued) ●RJ-45 (Ethernet)
●USB: one USB 3.0 port, 2 USB 2.0 ports
Keyboard/pointing devices 97%-size, textured, island-style, keyboard
Touchpad requirements:
Multitouch gestures enabled
Taps enabled as default
Support for Microsoft® Windows® 8 Modern trackpad gestures
Power requirements Support for a 3-cell, 37-WHr, 3.25-AHr battery
Support for a 65-W or 45-W AC adapter with a 1.0-M power cord
Security Trusted platform module (TPM) version 2.0 (Discrete TPM)
Security cable lock
Operating system Preinstalled: Windows 8.1
Serviceability End user replaceable parts: AC adapter
2 Chapter 1 Product description

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select System and Security, select System, and then click Device Manager in the left column.
A list displays all the devices installed on your computer.
To find out information about system hardware components and the system BIOS version number, press fn
+esc
Locating software
To find out what software is installed on your computer:
▲From the Start screen, click the down arrow in the lower-left corner of the screen.
Finding your hardware and software information 3

Display
Item Component Description
(1) WLAN antennas (2)* Send and receive wireless signals.
(2) WWAN antennas (2)* Send and receive wireless signals.
(3) Internal microphones Record sound.
(4) Webcam light On: The webcam is in use.
(5) Webcam Records video and captures photographs. Some models allow you to video
conference and chat online using streaming video.
To use the webcam, from the Start screen, type camera, and then select
Camera from the list of applications.
(6) Internal display switch Turns off the display and initiates Sleep if the display is closed while the
power is on.
NOTE: The internal display switch is not visible on the outside of
the computer.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices
that apply to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support
Assistant app.
4 Chapter 2 External component identification

Buttons
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on the computer.
●When the computer is on, press the button briefly to initiate Sleep.
●When the computer is in Hibernation, press the button briefly to
exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the
loss of unsaved information.
If the computer has stopped responding and Windows shutdown
procedures are ineffective, press and hold the power button for at least 5
seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲From the Start screen, type power, select Power and sleep settings,
and then select Power and sleep from the list of applications.
-or-
From the Windows desktop, right-click the Start button, and then
select Power Options.
Buttons 5

Keys
Item Component Description
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes frequently used system functions when pressed in combination
with the esc key, or on select models, the spacebar.
(3) Windows key Returns you to the Start screen from an open app or the
Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
(4) Action keys Execute frequently used system functions.
NOTE: On select models, the f5 action key turns the radiance backlight
keyboard off or on.
6 Chapter 2 External component identification

Lights
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.
●Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
(2) Caps lock light On: Caps lock is on, which switches the keys to all
capital letters.
(3) Mute light ●Amber: Computer sound is off.
●Off: Computer sound is on.
Lights 7

TouchPad
Item Component Description
(1) Touchpad zone Reads your finger gestures to move the pointer or
activate items on the screen.
NOTE: The TouchPad also supports edge-
swipe gestures.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.
8 Chapter 2 External component identification

Left side
Item Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a
deterrent, but it may not prevent the computer from
being mishandled or stolen.
(2) Power connector Connects an AC adapter.
(3) AC adapter light ●White: The AC adapter is connected and the battery
is charged.
●Amber: The AC adapter is connected and the battery
is charging.
●Off: The computer is using battery power.
(4) SIM card slot (select models only) A slot for a SIM card.
(5) Memory card reader Reads optional memory cards that store, manage, share
and access information.
To insert a card:
Hold the card label-side up, with the connectors facing
the slot, insert the card into the slot, and then push in on
the card until it is firmly seated.
To remove a card:
Press in on the card until it pops out.
Left side 9

Right side
Item Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state, a
power-saving state. The computer shuts off power
to the display and other unneeded components.
●Off: The computer is off or in Hibernation.
Hibernation is a power-saving state that uses the
least amount of power.
(2) Audio-out (headphone) jack/Audio-in (microphone) jack Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also
connects an optional headset microphone. This jack does
not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust
the volume before putting on headphones, earbuds, or a
headset. For additional safety information, see the
Regulatory, Safety, and Environmental Notices. To access
this guide, from the Start screen, type support, and
then select the HP Support Assistant app.
NOTE: When a device is connected to the jack, the
computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and
audio-in (microphone).
(3) USB 2.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner, or USB hub.
(4) USB 3.0 port Connects an optional USB device, such as a keyboard,
mouse, external drive, printer, scanner, or USB hub.
(5) HDMI port Connects an optional video or audio device, such as a
high-definition television, any compatible digital or audio
component, or a high-speed HDMI device.
10 Chapter 2 External component identification

Bottom
Item Component Description
(1) Speakers (2) Produce sound.
Bottom 11

3 Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Locating the service tag information
The product name (1), serial number (2), product number (3), warranty information (4), and model number
(5) are located on the bottom of the computer. This information may be needed when travelling
internationally or contacting support.
12 Chapter 3 Illustrated parts catalog

Computer major components
Item Component Spare part number
(1) Display assembly: The display assembly is spared at the subcomponent level only. For display assembly spare part
information, see Display assembly subcomponents on page 17.
(2) TouchPad (includes cable and double-sided adhesive):
In horizon blue finish 792905-001
Computer major components 13

Item Component Spare part number
In orchid magenta finish 797210-001
(3) Keyboard/top cover (includes cable):
In horizon blue finish:
For use in Belgium 792906-A41
For use in Bulgaria 792906-261
For use in Canada 792906-DB1
For use in the Czech Republic and Slovakia 792906-FL1
For use in Denmark, Finland, and Norway 792906-DH1
For use in France 792906-051
For use in Germany 792906-041
For use in Greece 792906-151
For use in Hungary 792906-211
For use in Israel 792906-BB1
For use in Italy 792906-061
For use in Japan 792906-291
For use in the Netherlands 792906-B31
For use in Portugal 792906-131
For use in Romania 792906-271
For use in Russia 792906-251
For use in Saudi Arabia 792906-171
For use in Slovenia 792906-BA1
For use in South Korea 792906-AD1
For use in Spain 792906-071
For use in Switzerland 792906-BG1
For use in Taiwan 792906-AB1
For use in Thailand 792906-281
For use in Turkey 792906-141
For use in the United Kingdom and Singapore 792906-031
For use in the United States 792906-001
In orchid magenta finish:
For use in Belgium 793836-A41
For use in Bulgaria 793836-261
For use in Canada 793836-DB1
For use in the Czech Republic and Slovakia 793836-FL1
14 Chapter 3 Illustrated parts catalog