HP Pavilion DV2-1010EA Manual

HP Pavilion dv2 Entertainment PC
Maintenance and Service Guide

© Copyright 2009 Hewlett-Packard
Development Company, L.P.
AMD Athlon is a trademark of Advanced
Micro Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by Hewlett-
Packard Company under license. Microsoft,
Windows, and Windows Vista are
U.S. registered trademarks of
Microsoft Corporation. SD Logo is a
trademark of its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
First Edition: March 2009
Document Part Number: 516247-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a
hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact
the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the
AC adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description
2 External component identification
Top components ................................................................................................................................... 5
Display components ............................................................................................................ 5
TouchPad ............................................................................................................................ 6
Keys ..................................................................................................................................... 7
Lights ................................................................................................................................... 8
Front components ................................................................................................................................ 9
Right-side components ....................................................................................................................... 10
Left-side components ......................................................................................................................... 12
Bottom components ........................................................................................................................... 13
3 Illustrated parts catalog
Service tag ......................................................................................................................................... 14
Computer major components ............................................................................................................. 16
Access doors ..................................................................................................................................... 22
Cable Kit ............................................................................................................................................. 23
Mass storage devices ......................................................................................................................... 24
Miscellaneous parts ............................................................................................................................ 25
Sequential part number listing ............................................................................................................ 26
4 Removal and replacement procedures
Preliminary replacement requirements ............................................................................................... 31
Tools required .................................................................................................................... 31
Service considerations ....................................................................................................... 31
Plastic parts ....................................................................................................... 31
Cables and connectors ..................................................................................... 32
Drive handling ................................................................................................... 32
Grounding guidelines ......................................................................................................... 33
Electrostatic discharge damage ........................................................................ 33
Packaging and transporting guidelines ............................................. 34
Workstation guidelines ..................................................................... 34
v

Equipment guidelines ....................................................................... 35
Unknown user password ................................................................................................... 36
Component replacement procedures ................................................................................................. 37
Service tag ......................................................................................................................... 37
Computer feet .................................................................................................................... 38
Battery ............................................................................................................................... 39
Hard drive .......................................................................................................................... 40
Memory module ................................................................................................................. 43
WWAN module ................................................................................................................. 45
WLAN module .................................................................................................................... 47
Keyboard ........................................................................................................................... 50
Top cover ........................................................................................................................... 53
Fan .................................................................................................................................... 55
Bluetooth module ............................................................................................................... 57
System board ..................................................................................................................... 59
Speaker assembly ............................................................................................................. 63
LED board ......................................................................................................................... 64
RTC battery ....................................................................................................................... 66
Display assembly ............................................................................................................... 68
Webcam/microphone module ............................................................................................ 72
Power connector cable ...................................................................................................... 74
Heat sink ........................................................................................................................... 76
5 Setup Utility
Starting the Setup Utility ..................................................................................................................... 80
Using the Setup Utility ........................................................................................................................ 81
Changing the language of the Setup Utility ....................................................................... 81
Navigating and selecting in the Setup Utility ...................................................................... 81
Displaying system information ........................................................................................... 82
Restoring default settings in the Setup Utility .................................................................... 82
Exiting the Setup Utility ...................................................................................................... 82
Setup Utility menus ............................................................................................................................ 84
Main menu ......................................................................................................................... 84
Security menu .................................................................................................................... 84
System Configuration menu .............................................................................................. 84
Diagnostics menu .............................................................................................................. 85
6 Specifications
Computer specifications ..................................................................................................................... 86
12.1-inch WXGA display specifications .............................................................................................. 87
Hard drive specifications .................................................................................................................... 88
Blu-ray ROM DVD±R/RW SuperMulti DL Drive specifications ........................................................... 89
DVD±RW and CD-RW Super Multi Double-Layer Combo Drive specifications ................................. 90
vi

System DMA specifications, AMD ...................................................................................................... 91
System interrupt specifications, AMD discrete graphics .................................................................... 91
System interrupt specifications, AMD UMA graphics ......................................................................... 92
System I/O address specifications, AMD ........................................................................................... 93
System memory map specifications, AMD discrete graphics ............................................................. 95
System memory map specifications, AMD UMA graphics ................................................................. 96
7 Screw listing
Phillips PM2.5×7.0 screw ................................................................................................................... 98
Phillips PM2.5×6.0 captive screw ....................................................................................................... 99
Phillips PM2.5x5.0 screw ................................................................................................................. 100
Phillips PM2.0x3.0 broadhead screw ............................................................................................... 101
Phillips PM2.0x3.0 screw ................................................................................................................. 102
Phillips PM2.0×4.0 screw ................................................................................................................. 104
Phillips PM2.0×5.0 screw ................................................................................................................. 106
Phillips PM2.0x5.0 screw ................................................................................................................. 108
Phillips PM2.5×4.0 screw ................................................................................................................. 110
Phillips PM2.5x4.0 screw ................................................................................................................. 112
Phillips PM3.0×4.0 screw ................................................................................................................. 114
Phillips PM2.5×6.0 screw ................................................................................................................. 115
Phillips PM2.5×9.0 screw ................................................................................................................. 116
Phillips PM2.5x10.0 screw ............................................................................................................... 117
8 Backup and Recovery
Recovering system information ........................................................................................................ 118
Creating recovery discs ................................................................................................... 119
Backing up your information ............................................................................................................. 120
When to back up .............................................................................................................. 120
Backup suggestions ......................................................................................................... 120
Using system restore points ............................................................................................ 120
When to create restore points ......................................................................... 120
Create a system restore point ......................................................................... 121
Restore to a previous date and time ............................................................... 121
Performing a recovery ...................................................................................................................... 122
Recovering from the recovery discs ................................................................................ 122
Recovering from the dedicated recovery partition (select models only) .......................... 122
9 Connector pin assignments
Audio-in (microphone) ...................................................................................................................... 123
Audio-out (headphone) ..................................................................................................................... 123
External monitor ............................................................................................................................... 123
HDMI ................................................................................................................................................ 125
RJ-45 (network) ................................................................................................................................ 126
vii

Universal Serial Bus ......................................................................................................................... 126
10 Power cord set requirements
Requirements for all countries or regions ......................................................................................... 127
Requirements for specific countries or regions ................................................................................ 128
11 Recycling
Battery .............................................................................................................................................. 129
Display .............................................................................................................................................. 129
Index ................................................................................................................................................................. 135
viii

1 Product description
Category Description Computer models
equipped with AMD
processors and graphics
subsystems with
discrete memory
Computer models
equipped with AMD
processors and graphics
subsystems with UMA
memory
Product Name HP Pavilion dv2 Entertainment PC √ √
Processor Embedded AMD processor
AMD Athlon™ 15W MV-40 1.60-GHz with 1-
MB L2 cache (soldered on system board)
√ √
Chipset Northbridge: AMD M690G chipset, ATI
Radeon HD 3200 graphics
√ √
Southbridge: AMD SB600 √ √
Graphics ATi Mobility Radeon HD 3410 with 512 MB
of discrete graphics subsystem memory (64
MB × 16 DDR2 × 4 PCs)
√
Unified memory architecture (UMA)
integrated with shared video memory, ATI
Radeon X1250 with 64 MB:
●Up to 358 MB of graphics subsystem
memory on computer models
equipped with 2048 MB or more of
main system memory
●Up to 251 MB of graphics subsystem
memory on computer models
equipped with 1024 MB
●Memory size is dynamic change
√
Support for Blu-ray Disc playback with HD
Decode, and DX10 Support
√
Panel ●12.1-inch, WXGA+ (1280 × 800)
BrightView, LED backlit
√ √
●Typical brightness 200 nits √ √
Memory 1 SODIMM slot √ √
Customer-accessible/upgradable √ √
Support for DDR2–533, uses 800-MHz/667-
MHz parts downgraded to 533-MHz, DDR2
√ √
Single channel support √√
1

Category Description Computer models
equipped with AMD
processors and graphics
subsystems with
discrete memory
Computer models
equipped with AMD
processors and graphics
subsystems with UMA
memory
Supports up to 2 GB system memory
●4096-MB total system memory (4096
MB × 1 )
●2048-MB total system memory (2048
MB × 1)
●1024-MB total system memory (1024
MB × 1)
√ √
Hard drives Supports Serial ATA (SATA) 9.5-mm, 6.35-
cm (2.5-inch) hard drive
√ √
Supports 1 hard drive √ √
Support for HP ProtectSmart Hard
Drive Protection
√ √
Single hard drive configurations:
●500-GB, 5400-rpm
●320-GB, 5400-rpm
●250-GB, 5400-rpm
●160-GB, 5400-rpm
√ √
Optical drives Supports external optical drive only through
USB port
Webcam Low-light VGA camera √ √
Fixed (no tilt) √ √
Activity LED √ √
640 × 480 by 24 frames per second √ √
Microphone Single analog microphone with appropriate
software (supports beam forming, echo
cancellation, and noise suppression)
√ √
Audio HD Audio (IDT) √ √
Supports Microsoft® Premium
requirements
√ √
Pavilion-branded Altec Lansing speakers √ √
Modem No modem supported √ √
Ethernet Integrated Realtek 10/100 network interface
card (NIC)
√ √
Wireless Integrated wireless local area network (WLAN) options by way of wireless module:
2 wireless antennas built into display assembly
Broadcom 4322 802.11a/b/g/n
WLAN module
√ √
2 Chapter 1 Product description

Category Description Computer models
equipped with AMD
processors and graphics
subsystems with
discrete memory
Computer models
equipped with AMD
processors and graphics
subsystems with UMA
memory
Broadcom BCM4312 802.11b/g WLAN
module
√ √
Broadcom 4322 802.11a/b/g/n + Bluetooth®
WLAN module
√ √
Broadcom BCM4312 802.11b/g + Bluetooth
WLAN module
√ √
Integrated wireless wide area network (WWAN) options by way of wireless module:
2 wireless antennas built into display assembly
HSPDA EV-DO WWAN module; supports
all worldwide standards
√ √
External media
card
Digital Media Slot √ √
Supports Memory Stick (MS), Memory Stick
Pro (MSP), MultiMediaCard (MMC), Secure
Digital (SD) Memory Card, Secure Digital
High Capacity (SDHC) Memory Card, xD;
supports mini versions of SD, MMC, MS Duo
with adapter (adapter not included)
√ √
Ports Audio-in (stereo microphone) √ √
Audio-out (stereo headphone) √ √
High-Definition Multimedia Interface (HDMI)
v1.3b supporting 1080p with HDCP key
√ √
RJ-45 (Ethernet, includes link and activity
lights)
√ √
USB 2.0 (3) √ √
VGA (Dsub 15-pin) supporting 1920 x 1200
external resolution @ 60Hz, and 1600 x
1200 external resolution @ 75Hz, hot plug/
unplug, and autodetect for correct output to
wide-aspect vs. standard aspect video
√ √
65-W (non-Smart ID Pin supported) AC
adapter
√ √
Docking No docking √ √
Keyboard/pointing
devices
12.1-inch full-size pocket keyboard with
numeric keypad
√ √
TouchPad supports 2-way scrolling √ √
Taps enabled as default √ √
Power
requirements
4-cell, 40.32-Wh, 2.8-Ah Li-ion battery √ √
6-cell, 55-Wh, 2.55-Ah Li-ion battery √√
3

Category Description Computer models
equipped with AMD
processors and graphics
subsystems with
discrete memory
Computer models
equipped with AMD
processors and graphics
subsystems with UMA
memory
65-W AC adapter with localized cable plug
support (2-wire plug with ground pin,
supports 2-pin DC connector)
√ √
Security Security cable slot √ √
Operating system Preinstalled:
FreeDOS
Windows Vista® Home Basic (32-bit) √ √
Windows Vista Home Premium (32-bit) √ √
Windows Vista Home Premium (64-bit) √ √
Serviceability AC adapter √ √
Battery (system) √ √
Hard drive (1) √ √
Memory module √ √
Mini-Card components √√
4 Chapter 1 Product description

2 External component identification
Top components
Display components
Component Description
(1) Wireless antenna locations (2) (select models
only)
Send or receive signals from one or more wireless devices. These
antennas are not visible from the outside of the computer.
(2) Internal microphone Records sound.
(3) Webcam light On: The webcam is in use.
(4) Webcam Records video and captures still photographs.
Top components 5

TouchPad
Component Description
(1) TouchPad on/off button Enables/disables the TouchPad.
(2) TouchPad* Moves the pointer and selects or activates items on the screen.
(3) Left TouchPad button* Functions like the left button on an external mouse.
(4) TouchPad light ●White: TouchPad is enabled.
●Amber: TouchPad is disabled.
(5) TouchPad scroll zone Scrolls up or down.
(6) Right TouchPad button* Functions like the right button on an external mouse.
*This table describes factory settings. To view and change pointing device preferences, select Start >Control Panel >
Hardware and Sound >Mouse.
6 Chapter 2 External component identification

Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in
combination with a function key or the esc key.
(3) Windows logo key Displays the Windows Start menu.
(4) Windows applications key Displays a shortcut menu for items beneath the pointer.
(5) Embedded numeric keypad keys Can be used like the keys on an external numeric keypad.
(6) num lk key When pressed in combination with the fn key, the num lk key
enables and disables the embedded numeric keypad.
(7) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top components 7

Lights
Component Description
(1) Caps lock light On: Caps lock is on.
(2) TouchPad on/off light ●White: TouchPad is enabled.
●Amber: TouchPad is disabled.
(3) Speakers (2) Produce sound.
(4) Wireless light ●On: An integrated wireless device, such as a WLAN device
and/or a Bluetooth® device, is on.
●Off: All wireless devices are off.
(5) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(6) Battery light ●On: A battery is charging.
●Blinking: A battery that is the only available power source has
reached a low battery level. When the battery reaches a
critical battery level, the battery light begins blinking rapidly.
●Off: If the computer is plugged into an external power source,
the light is turned off when all batteries in the computer are
fully charged. If the computer is not plugged into an external
power source, the light stays off until the battery reaches a
low battery level.
(7) Drive light Blinking: The hard drive or optical drive is being accessed.
(8) Num lock light On: Num lock is on or the embedded numeric keypad is enabled.
8 Chapter 2 External component identification

Front components
Component Description
(1) Speakers (2) Produce sound.
(2) Wireless light ●On: An integrated wireless device, such as a WLAN device
and/or a Bluetooth® device, is on.
●Off: All wireless devices are off.
(3) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(4) Battery light ●On: A battery is charging.
●Blinking: A battery that is the only available power source has
reached a low battery level. When the battery reaches a
critical battery level, the battery light begins blinking rapidly.
●Off: If the computer is plugged into an external power source,
the light is turned off when all batteries in the computer are
fully charged. If the computer is not plugged into an external
power source, the light stays off until the battery reaches a low
battery level.
(5) Drive light Blinking: The hard drive or optical drive is being accessed.
Front components 9

Right-side components
Component Description
(1) Power light ●On: The computer is on.
●Blinking: The computer is in the Sleep state.
●Off: The computer is off or in Hibernation.
(2) Power switch ●When the computer is off, slide the switch to turn on the
computer.
●When the computer is on, slide the switch briefly to initiate
Sleep.
●When the computer is in the Sleep state, slide the switch
briefly to exit Sleep.
●When the computer is in Hibernation, slide the switch briefly
to exit Hibernation.
If the computer has stopped responding and Windows® shutdown
procedures are ineffective, slide and hold the power switch for at
least 5 seconds to turn off the computer.
To learn more about your power settings, select Start >Control
Panel >System and Maintenance >Power Options.
(3) Wireless light ●On: An integrated wireless device, such as a WLAN device
and/or a Bluetooth® device, is on.
●Off: All wireless devices are off.
(4) Wireless button Turns the wireless feature on or off but does not create a wireless
connection.
NOTE: To establish a wireless connection, a wireless network
must already be set up.
(5) Digital Media Slot light On: The Digital Media Slot is in use.
(6) Digital Media Slot Supports the following digital card formats:
●Memory Stick (MS)
●Memory Stick Pro (MSP)
●MultiMediaCard (MMC)
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity (SDHC) Memory Card
●xD-Picture Card (XD)
●xD-Picture Card (XD) Type H
●xD-Picture Card (XD) Type M
10 Chapter 2 External component identification

Component Description
(7) Audio-in (microphone) jack Connects an optional computer headset microphone, stereo array
microphone, or monaural microphone.
(8) Audio-out (headphone) jack Produces sound when connected to optional powered stereo
speakers, headphones, ear buds, a headset, or television audio.
(9) USB port Connects an optional USB device.
(10) AC adapter light ●On: The computer is connected to external power.
●Off: The computer is not connected to external power.
(11) Power connector Connects an AC adapter.
(12) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or stolen.
Right-side components 11

Left-side components
Component Description
(1) RJ-45 (network) jack Connects a network cable.
(2) External monitor port Connects an external VGA monitor or projector.
(3) HDMI port (select models only) Connects an optional video or audio device, such as a high-
definition television, or any compatible digital or audio component.
(4) USB ports (2) Connect optional USB devices.
NOTE: Select models only can be configured with an optional
external USB optical disc drive. For more information, refer to the
printed Quick Setup poster.
(5) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.
12 Chapter 2 External component identification