HP PAVILION DV7 Manual

HP Pavilion dv7 Notebook PC
Maintenance and Service Guide

© Copyright 2011 Hewlett-Packard
Development Company, L.P.
AMD, the AMD Arrow logo, and
combinations thereof, are trademarks of
Advanced Micro Devices, Inc. Bluetooth is a
trademark owned by its proprietor and used
by Hewlett-Packard Company under license.
Intel, Core, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Microsoft and Windows are U.S.
registered trademarks of Microsoft
Corporation. SD Logo is a trademark of
its proprietor.
The information contained herein is subject
to change without notice. The only
warranties for HP products and services are
set forth in the express warranty statements
accompanying such products and services.
Nothing herein should be construed as
constituting an additional warranty. HP shall
not be liable for technical or editorial errors
or omissions contained herein.
Second Edition: November 2011
First Edition: September 2011
Document Part Number: 657627-002

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface,
such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC
adapter comply with the user-accessible surface temperature limits defined by the International
Standard for Safety of Information Technology Equipment (IEC 60950).
iii

iv Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ................................................................................... 10
Top ...................................................................................................................................... 11
Buttons ................................................................................................................... 11
Keys ...................................................................................................................... 12
Lights ..................................................................................................................... 14
TouchPad ............................................................................................................... 15
Display ................................................................................................................................. 16
Front ..................................................................................................................................... 17
Left side ................................................................................................................................ 18
Right side .............................................................................................................................. 19
Bottom .................................................................................................................................. 20
3 Illustrated parts catalog .................................................................................................. 21
Service tag ............................................................................................................................ 22
Computer major components ................................................................................................... 23
Display assembly subcomponents ............................................................................................. 30
Mass storage devices ............................................................................................................. 31
Miscellaneous parts ................................................................................................................ 32
Sequential part number listing .................................................................................................. 33
4 Removal and replacement procedures ............................................................................ 41
Preliminary replacement requirements ....................................................................................... 41
Tools required ......................................................................................................... 41
Service considerations ............................................................................................. 41
Plastic parts ............................................................................................. 41
Cables and connectors ............................................................................. 41
Drive handling ......................................................................................... 42
Grounding guidelines .............................................................................................. 42
Electrostatic discharge damage .................................................................. 42
v

Packaging and transporting guidelines ........................................ 44
Component replacement procedures ........................................................................................ 46
Service tag ............................................................................................................. 46
Computer feet ......................................................................................................... 47
Battery ................................................................................................................... 47
Optical drive .......................................................................................................... 48
Hard drive ............................................................................................................. 51
RTC battery ............................................................................................................ 54
Memory module ...................................................................................................... 55
WLAN module ........................................................................................................ 56
Keyboard ............................................................................................................... 59
Top cover ............................................................................................................... 62
Fingerprint reader board .......................................................................................... 66
Power button board ................................................................................................. 68
Display lid switch board .......................................................................................... 70
SD Card reader board ............................................................................................. 72
Bluetooth module .................................................................................................... 74
USB board ............................................................................................................. 76
Front speakers ........................................................................................................ 78
Power connector cable ............................................................................................ 80
System board ......................................................................................................... 81
Fan/heat sink assembly ........................................................................................... 85
Processor ............................................................................................................... 89
Optical drive cable ................................................................................................. 93
Rear speakers ......................................................................................................... 94
Subwoofer ............................................................................................................. 96
Display assembly .................................................................................................... 97
5 Setup Utility (BIOS) and System Diagnostics .................................................................. 105
Using Setup Utility ................................................................................................................ 105
Starting Setup Utility .............................................................................................. 105
Changing the language of Setup Utility .................................................................... 105
Navigating and selecting in Setup Utility .................................................................. 106
Displaying system information .................................................................................106
Restoring factory settings in Setup Utility ...................................................................107
Exiting Setup Utility ............................................................................................... 107
Updating the BIOS ................................................................................................ 107
Determining the BIOS version .................................................................. 108
Downloading a BIOS update ................................................................... 108
Using System Diagnostics ...................................................................................................... 109
vi

6 Specifications ............................................................................................................... 110
Device specifications ............................................................................................................ 110
17.3-inch display specifications ............................................................................................. 111
Hard drive specifications ...................................................................................................... 112
7 Backup and recovery .................................................................................................... 113
Restore ............................................................................................................................... 113
Creating restore media ......................................................................................................... 114
Performing a system restore ................................................................................................... 115
Restoring using the dedicated recovery partition (select models only) ........................... 115
Restoring using the restore media ............................................................................ 116
Changing the computer boot order .......................................................................... 116
Backing up and recovering your information ........................................................................... 117
Using Windows Backup and Restore ....................................................................... 118
Using Windows system restore points ...................................................................... 118
When to create restore points .................................................................. 118
Create a system restore point ................................................................... 119
Restore to a previous date and time .......................................................... 119
8 Power cord set requirements ........................................................................................ 120
Requirements for all countries ................................................................................................ 120
Requirements for specific countries and regions ....................................................................... 121
9 Recycling ...................................................................................................................... 123
Index ............................................................................................................................... 124
vii

viii

1 Product description
Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Product Name HP Pavilion dv7 Notebook PC √√
Processors AMD® A8-3550MX 2.70-GHz processor (2.00-
GHz FSB, 4.0-MB L2 cache, quad core, 45 W)
√
AMD A8-3530MX 2.60-GHz processor (1.90-
GHz FSB, 4.0-MB L2 cache, quad core, 45 W)
√
AMD A8-3520M 2.50-GHz processor (1.60-GHz FSB,
4.0-MB L2 cache, quad core, 45 W)
√
AMD A8-3510MX 2.50-GHz processor (1.50-
GHz FSB, 4.0-MB L2 cache, quad core, 45 W)
√
AMD A8-3500M 2.40-GHz processor (1.50-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
√
AMD A6-3430MX 2.40-GHz processor (1.70-
GHz FSB, 4.0-MB L2 cache, quad core, 45 W)
√
AMD A6-3420M 2.40-GHz processor (1.50-GHz FSB,
4.0-MB L2 cache, quad core, 45 W)
√
AMD A6-3410MX 2.30-GHz processor (1.60-
GHz FSB, 2.0-MB L2 cache, quad core, 45 W)
√
AMD A6-3400M 2.30-GHz processor (1.40-GHz FSB,
4.0-MB L2 cache, quad core, 35 W)
√
AMD A4-3330MX 2.60-GHz processor (2.40-
GHz FSB, 2.0-MB L2 cache, dual core, 45 W)
√
AMD A4-3320MX 2.60-GHz processor (2.00-
GHz FSB, 2.0-MB L2 cache, dual core, 45 W)
√
AMD A4-3310MX 2.50-GHz processor (2.10-
GHz FSB, 2.0-MB L2 cache, dual core, 45 W)
√
AMD A4-3305M 2.50-GHz processor (1.90-GHz FSB,
4.0-MB L2 cache, dual core, 45 W)
√
AMD A4-3300M 2.50-GHz processor (1.90-GHz FSB,
4.0-MB L2 cache, dual core, 35 W)
√
1

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
AMD E2-3300M 2.50-GHz processor (1.90-GHz FSB,
4.0-MB L2 cache, dual core, 35 W)
√
Intel® Core® i7-2860QM 2.50-GHz (SC turbo up to
3.60-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 45 W)
√
Intel Core i7-2820QM 2.30-GHz (SC turbo up to
3.10-GHz) processor (1600-MHz FSB, 8.0-MB L3
cache, quad core, 45 W)
√
Intel Core i7-2760QM 2.40-GHz (SC turbo up to
3.50-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 45 W)
√
Intel Core i7-2720QM 2.20-GHz (SC turbo up to
3.00-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 45 W)
√
Intel Core i7-2670QM 2.20-GHz (SC turbo up to
3.10-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 45 W)
√
Intel Core i7-2640M 2.80-GHz (SC turbo up to 3.50-
GHz) processor (1333-MHz FSB, 4.0-MB L3 cache,
dual core, 35 W)
√
Intel Core i7-2630QM 2.00-GHz (SC turbo up to
2.90-GHz) processor (1600-MHz FSB, 6.0-MB L3
cache, quad core, 45 W)
√
Intel Core i7-2620M 2.70-GHz (SC turbo up to 3.40-
GHz) processor (1333-MHz FSB, 4.0-MB L3 cache,
dual core, 35 W)
√
Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30-
GHz) processor (1333-MHz FSB, 3.0-MB L3 cache,
dual core, 35 W)
√
Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20-
GHz) processor (1333-MHz FSB, 3.0-MB L3 cache,
dual core, 35 W)
√
Intel Core i5-2450M 2.50-GHz processor (SC turbo up
to 3.10-GHz), 3.0-MB L3 cache, 1333-MHz FSB,
dual core, 35 W)
√
Intel Core i5-2430M 2.40-GHz (SC turbo up to 3.00-
GHz) processor (3.0-MB L3 cache, dual core, 35 W)
√
Intel Core i3-2370M 2.40-GHz processor (3.0-MB L3
cache, dual core, 35 W)
√
Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3
cache, dual core, 35 W)
√
Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3
cache, dual core, 35 W)
√
2 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Intel Pentium B970 TJ85 2.30-GHz processor (2.0-MB
L3 cache, dual core, 35 W)
√
Intel Pentium B960 TJ85 2.20-GHz processor (2.0-MB
L3 cache, dual core, 35 W)
√
Intel Pentium B950 TJ85 2.10-GHz processor (2.0-MB
L3 cache, dual core, 35 W)
√
Chipset AMD A70M fusion controller hub (FCH) √
Intel HM65 Express chipset √
Graphics Internal graphics:
●AMD Radeon™ HD 6620G graphics on
computer models equipped with an AMD
A8 processor
●AMD Radeon HD 6520G graphics on computer
models equipped with an AMD A6 processor
●AMD Radeon HD 6480G graphics on computer
models equipped with an AMD A4 processor
●AMD Radeon HD 6380G graphics on computer
models equipped with an AMD E2 processor
√
Switchable discrete graphics:
●AMD Radeon HD 6755G2 graphics subsystem
on computer models equipped with an AMD A8
or A6 processor, with 1024-MB of dedicated
video memory (64-MB × 16 GDDR5 × 8 PCs, 3.2
GBPS), utilize VRAM component GDDR5 32-MB ×
32 with 5GBPS capability
●AMD Radeon HD 6750M graphics subsystem on
computer models equipped with an AMD
A4 processor, with 1024-MB of dedicated video
memory (64-MB × 16 GDDR5 × 8 PCs, 3.2
GBPS), utilize VRAM component GDDR5 32-MB ×
32 with 5GBPS capability
√
3

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Supports dual graphics:
●AMD Radeon HD 6755G2 graphics subsystem
on computer models equipped with an AMD A8
or A6 processor
●AMD Radeon HD 6645G2 graphics subsystem
on computer models equipped with an AMD
A8 processor
●AMD Radeon HD 6545M graphics subsystem on
computer models equipped with an AMD
A6 processor
●AMD Radeon HD 6515G2 graphics subsystem
on computer models equipped with an AMD
A4 processor
√
Internal graphics:
●Intel HD Graphics 3000 on computer models
equipped with an Intel Core i7, i5, or
i3 processor
●Intel HD Graphics on computer models equipped
with an Intel Pentium processor
√
Switchable discrete graphics:
●ATI XT Radeon HD 6770M M2 package with
2048-MB (64-MB × 32 GDDR5 × 8 PCs, 5GBPS)
or 1024-MB (32-MB × 32 GDDR5 × 8 PCs,
5GBPS) of graphics subsystem discrete memory,
muxless
●ATi XT Radeon HD 6490M M2 package with
1024-MB of graphics subsystem discrete memory
(64-MB × 32 GDDR5 × 4 PCs, 5GBPS), muxless
√
Supports BACO, HD Decode, DX11, and HDMI (only
on computer models equipped with a graphics
subsystem with discrete memory)
√√
Panel 17.3-in, full high-definition (FHD), light-emitting diode
(LED), WVA AntiGlare (1920×1080) display; typical
brightness: 300 nits
√
17.3-in, high-definition+ (HD+), LED, SVA BrightView
(1600×900) display; typical brightness: 200 nits
√√
All display assemblies include 2 wireless local area
network (WLAN) antenna cables
√√
Supports 16:9 ultra wide aspect ratio √√
Supports low-voltage differential signalling (LVDS) √√
Lighted logo on top bezel √√
4 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Memory 2 customer-accessible/upgradable
memory module slots
√√
Supports dual-channel memory √√
Supports up to 8192 GB of system RAM √
Supports up to 16384 GB of system RAM √
DDR3/1333-MHz √√
Supports the following configurations:
●8192-MB total system memory (8192×1 or
4096×2)
●6144-MB total system memory (4096×1 +
2048×1)
●4096-MB total system memory (4096×1 or
2048×2)
●2048-MB total system memory (2048×1)
√
Supports the following configurations:
●16384-MB total system memory (8192×2)
●12288-MB total system memory (8192×1 +
4096×1)
●8192-MB total system memory (8192×1 or
4096×2)
●6144-MB total system memory (4096×1 +
2048×1)
●4096-MB total system memory (4096×1 or
2048×2)
●2048-MB total system memory (2048×1)
√
Hard drives Supports 6.35-cm (2.5-in) hard drives in 12.7-mm (.
50-in), 9.5-mm (.37-in), and 7.0-mm (.28-in)
thicknesses
√√
Customer-accessible √√
Accelerometer hard drive protection support √√
Supports up to 2 hard drives √√
Supports 160-GB solid-state drive (solid-state drive) √
Serial ATA √√
Supports 500-GB, 7200-rpm, 9.5-mm hard drive +
160-GB solid-state drive combination
√
5

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Supports the following double hard drive
configurations:
●2 TB: (1 TB, 5400 rpm, 12.5 mm × 2)
●1500 GB: (750 GB, 7200 rpm, 9.5 mm × 2)
●1500 GB: (750 GB, 5400 rpm, 9.5 mm × 2)
●1 TB: (500 GB, 5400 rpm, 9.5 mm × 2)
√√
Optical drive Fixed √√
Serial ATA √√
12.7-mm tray load √√
Supports Blu-ray Disc ROM FX SuperMulti DVD±R/RW
Double-Layer Drive
√
Supports Blu-ray Disc R/RW FX SuperMulti Drive √√
Supports DVD±RW Double-Layer FX SuperMulti Drive √
Audio and video Dual array digital microphones with appropriate
beamforming, echo-cancellation, noise-suppression
software
√√
HD audio √√
HP-branded Altec/Lansing quad Beats Audio speakers
(select models only)
√√
HP TrueVision HD webcamera (fixed, integrated,
lowlight)
√√
Ethernet Integrated 10/100/1000 network interface card (NIC) √√
Wireless Integrated wireless local area network (WLAN) options
by way of wireless module
√√
Two WLAN antennas built into display assembly √√
Support for the following WLAN formats:
●Ralink 5390GN 802.11b/g/n 1×1
WiFi Adapter
●Realtek 8188GN 802.11b/g/n 1×1
WiFi Adapter
√√
6 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Support for the following WLAN formats:
●Atheros 9485GN 802.11b/g/n 1×1 WiFi and
3012 Bluetooth 4.0 Combo Adapter
●Atheros AR9002WB-1NGB 802.11b/g/n 1×1
WiFi and Bluetooth 2.1EDR+ Combo Adapter
(BT3.0+HS ready)
●Broadcom 4313 802.11b/g/n 1×1 WiFi and
2070 Bluetooth 2.1+EDR Combo adapter
(BT3.0+HS ready)
●Broadcom 4313GN 802.11b/g/n 1×1 WiFi
and 20702 Bluetooth 4.0 Combo Adapter
√
Support for the following WLAN formats:
●Broadcom 4313 802.11b/g/n 1×1
WiFi Adapter
●Intel Centrino Advanced-N 6230 WLAN module
●Intel Centrino Wireless-N + WiMAX 6150
WLAN module
●Intel Centrino Wireless-N 1000 802.11b/g/n
1×2 WLAN module
●Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and
Bluetooth 2.1+EDR Combo adapter
(BT3.0+HS ready)
√
External media
card
Digital Media Slot supports the following digital
card formats:
●MultiMediaCard
●Secure Digital (SD) Memory Card
●Secure Digital High Capacity Memory card
●Secure Digital Extended Capacity Memory Card
√√
HP Multi-Format digital Media Reader support SD/
SDHC/SDXC with UHS104 support, MMC push-push
insertion and removal
√√
7

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Ports ●3-pin AC power
●Audio-in (mono microphone)
●Audio-out (stereo headphone)
●HDMI version 1.4 supporting 1920×1200
@ 60Hz
●RJ-45 (Ethernet, includes link and activity lights)
●USB 2.0 (3 ports)
●On computer models equipped with an
AMD processor: VGA (Dsub 15 pin) supporting
2048×1536 external resolution @ 85 Hz,
1920×1600 external resolution @ 60Hz, hot plug
and unplug and auto-detection for correct output
to wide-aspect vs. standard aspect video
●On computer models equipped with an
Intel processor: VGA (Dsub 15 pin) supporting
2048×1536 external resolution @ 75 Hz,
1920×1200 external resolution @ 60Hz, hot plug
and unplug and auto-detection for correct output
to wide-aspect vs. standard aspect video
√√
Keyboard/
pointing devices
Full-size, Dura-coat, island-style keyboard with full
numeric keypad
√√
TouchPad with multi-touch gestures, 2-finger scrolling,
and pinch-zoom enabled
√√
Taps enabled by default √√
Power
requirements
90W slim travel AC adapter with localized cable plug
support (3-wire plug with ground pin, supports 3-pin
DC connector)
65W slim travel AC adapter with localized cable plug
support (3-wire plug with ground pin, supports 3-pin
DC connector)
√√
120W slim travel AC adapter with localized cable
plug support (3-wire plug with ground pin, supports 3-
pin DC connector)
√
Support for the following batteries:
●9-cell, 3.00-Ah (100-Wh) Li-ion battery
●6-cell, 2.80-Ah (62-Wh) Li-ion battery
●6-cell, 2.55-Ah (55-Wh) Li-ion battery
Supports fast charge
√√
8 Chapter 1 Product description

Category Description Computer models
equipped with an
AMD processor
Computer models
equipped with an
Intel processor
Security Security cable slot
Fingerprint reader with Digital Persona
software support
√√
Supports Intel AT-p Ready √
Operating
system
Preinstalled:
●Windows 7 Home Premium (64- and 32-bit)
●Windows 7 Home Premium (64- and 32-bit)
√
Preinstalled:
●Windows 7 Home Basic (64- and 32-bit)
●Windows 7 Home Premium (64- and 32-bit)
●Windows 7 Professional (64- and 32-bit)
●Windows 7 Starter (64- and 32-bit)
●Windows 7 Ultimate (64-bit)
●RedFlag
●FreeDOS
√
Serviceability End-user replaceable parts:
●AC adapter
●Battery
●Hard drives (2)
●Memory modules (2)
●Optical drive
●WLAN module
√√
9

2 External component identification
10 Chapter 2 External component identification

Top
Buttons
Item Component Description
(1) Power button ●When the computer is off, press the button to turn on
the computer.
●When the computer is on, press the button briefly to
initiate Sleep.
●When the computer is in the Sleep state, press the
button briefly to exit Sleep.
●When the computer is in Hibernation, press the
button briefly to exit Hibernation.
If the computer has stopped responding and Windows
shutdown procedures are ineffective, press and hold the
power button for at least 5 seconds to turn off
the computer.
To learn more about your power settings, select Start >
Control Panel > System and Security > Power
Options, or refer to the HP Notebook Reference Guide.
Top 11

Item Component Description
(2) Web browser Opens a Web browser.
NOTE: Until you set up your Internet or network
services, this button opens the Internet
Connection Wizard.
(3) Fingerprint reader (select models only) Allows a fingerprint logon to Windows instead of a
password logon.
Keys
Item Component Description
(1) esc key Displays system information when pressed in combination
with the fn key.
(2) fn key Executes frequently used system functions when pressed
in combination with the bkey, the esc key, or the num
lk key.
(3) Windows logo key Displays the Windows Start menu.
12 Chapter 2 External component identification