HP T5145 - Thin Client - Tower Service manual

Administrator's Guide
HP ThinConnect

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Hewlett-Packard Company.
Administrator's Guide
HP ThinConnect
Sixth Edition (July 2009)
Fifth Edition (January 2009)
Fourth Edition (November 2008)
Third Edition (September 2008)
Second Edition (September 2007)
First Edition (June 2007)
Document Part Number: 455674-006

About This Book
This Administrator's Guide covers HP ThinConnect build S2ST0084 and later.
WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily
harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage
to equipment or loss of information.
NOTE: Text set off in this manner provides important supplemental information.
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Table of contents
1 Introduction
Using HP ThinConnect ......................................................................................................................... 2
Connections ......................................................................................................................... 2
Buttons ................................................................................................................................. 4
2 Installation
Selecting a Usage Mode ...................................................................................................................... 5
About Usage Modes ............................................................................................................ 5
Setting the Usage Mode ...................................................................................................... 6
Selecting a Broker ................................................................................................................................ 6
About Brokers ...................................................................................................................... 6
Setting the Broker ................................................................................................................ 7
Settings ................................................................................................................................................ 7
Connections ......................................................................................................................... 7
Global Citrix Settings ......................................................................................................... 19
Login & Brokers ................................................................................................................. 25
Display ............................................................................................................................... 26
Experience ......................................................................................................................... 28
Network Connectivity ......................................................................................................... 32
Management Settings ........................................................................................................ 40
Printers .............................................................................................................................. 57
About the Computer ........................................................................................................... 63
Configuring the Network Environment ................................................................................................ 65
About Global.xml and User Profile.xml .............................................................................. 65
FTP Image Updates ........................................................................................................... 66
Prerequisites ...................................................................................................................... 67
Procedural Overview ......................................................................................................... 67
Configuring a Network Environment .................................................................................. 68
Accessing Global and User Profile .xml Files Using Domain Authentication ..................... 73
Changing User-defined DHCP Scope Options .................................................................. 73
3 Support
Hardware Warranty ............................................................................................................................ 76
Software Warranty .............................................................................................................................. 76
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Image Updates and Add-ons .............................................................................................................. 76
Custom Image Requests .................................................................................................................... 76
4 Frequently Asked Questions
Index ................................................................................................................................................................... 78
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1 Introduction
This guide provides the network administrator with instructions for configuring the thin client and explains
the various configuration utilities.
HP ThinConnect is a straightforward network access solution. The HP ThinConnect operating system
is a custom embedded operating system designed to manage and support efficient ICA, RDP, and VDI
broker network connections. Once you configure the thin client, users can quickly and easily establish
a connection to the network resources.
You can use HP Device Manager or Altiris to remotely configure thin clients or upgrade images. An FTP
server feature is also available for upgrading images.
The desktop has a simplified look and feel. HP ThinConnect interface is displayed by default when you
turn on the thin client. The desktop includes a taskbar that provides access to open applications, a
volume icon, a key icon, and a clock.
The key icon activates the Inactivity Action option. Set this feature on the Display tab. For more
information, see Inactivity Action on page 28.
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Using HP ThinConnect
HP ThinConnect allows you to manage Citrix and Terminal Server sessions by creating RDP and ICA
connections. To access all HP ThinConnect functionality, you must log in as an Administrator. As a User,
you can run connections and have limited access to HP ThinConnect functionality.
NOTE: You must log in with administrator permissions to access all components of the HP
ThinConnect window.
The HP ThinConnect display, when configured, lists all server and/or application connections assigned
to the user currently logged on to the terminal. For each connection, the display shows the name, type,
and status of the connection. If you have primary and secondary connections, you can expand primary
connections by clicking ►, or collapse them by clicking ▼.
NOTE: Double-click any displayed connection to activate that connection.
●Connect: Click to activate a selected connection.
●Settings: Click to access the Settings applications, which provide access to a Control Panel-type
interface. Use this interface to configure the thin client.
●Quit: Click to quit the current session, turn off the thin client, or reboot the thin client.
Connections
You can configure and assign connections using the Connections tab.
▲Go to Settings > Connections.
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The area on the left side of the window lists all connections that you can assign to users. You can drag
and drop to change the order of connections. You can also add, edit, and delete connections. For more
information, see Connections on page 7.
●Name: Displays the name of the connection. You cannot change the connection name from this
column.
●Type: Displays the type of connection (ICA or RDP). You cannot change the connection type from
this column.
●Primary: Select to designate a connection as primary. The thin client attempts secondary
connections if the primary connection fails. If more than one secondary connection is associated
with a primary connection, the thin client prioritizes the secondary connections starting with the first
connection in a group.
●Auto: Select to designate whether a user is automatically logged on when HP ThinConnect starts
up. You must log in using the administrator account to enable or disable automatic connections.
●Persistent: Select to designate whether or not the system attempts to reconnect when a
connection fails. You can make only primary connections persistent.
NOTE: To disable an automatic connection, the user must quit the current session using Ctrl +
Alt + Backspace, and then log in as Administrator and edit the connection.
To temporarily disable Auto and Persistent, hold the left Shift key after logging on until the
operating system has loaded.
The Persistent feature setting is active only when in user mode.
●Prompt: Select to configure the system to determine whether a user is still using the thin client
after a group of connections fails. Clear this check box to allow the system to continue to cycle
through the connections in the group.
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Buttons
●+ ICA: Click to create a new ICA connection and add it to the list of available connections in the
current user's connection list. For more information, see Adding an ICA Connection
on page 7.
●+ RDP: Click to create a new RDP connection and add it to the list of available connections in the
current user's connection list. For more information, see Adding an RDP Connection
on page 13.
●Edit: Click to edit the selected connection.
●Delete: Click to delete the selected connection. The connection is deleted from the lists of
connections assigned to all users, not just the user currently logged on to the terminal.
NOTE: Clicking the Delete button immediately deletes the connection. There is no confirmation
message.
●OK: Click to save all changes. You must click OK and Restart Session for the thin client to save
changes.
●Cancel: Click to exit the Connections tab without saving changes.
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2 Installation
CAUTION: Thin clients are designed for remote data storage. Excessive writes to flash may damage
the flash memory.
Typically, to configure multiple terminals, you can configure a terminal locally and then use it as a
template for other terminals, which you can then configure using remote administration tools.
NOTE: The thin client automatically boots into the Administrator account with HP ThinConnect open.
Users cannot add connections; therefore, the Administrator must add all needed connections and then
deploy the image.
To interrupt an auto login, press the left Shift key while the thin client is starting up or when restarting a
session.
Selecting a Usage Mode
About Usage Modes
The thin client operates in two modes:
●Local mode
●Stateless mode
NOTE: The Stateless mode was previously known as the Network mode.
The image is the same in each mode, only the settings file changes.
Local Usage Mode
Local usage mode includes two types of accounts — Administrator and User. The default password for
Administrator is admin. There is no default password for User.
In Local usage mode, all settings are stored locally on the thin client — when you reboot the unit, the
settings remain. There are only accounts named “Administrator” and “User”. Only the administrator can
make changes to the thin client.
Log in as Administrator to create the thin client settings and connections for users in User mode, and
then save the settings. When users log in, they are not able to make any changes to the settings.
Administrators can capture the settings and deploy them to other thin clients.
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Stateless Usage Mode
In Stateless usage mode, most settings are stored remotely in a global profile .xml file and in a user
profile .xml file that both reside on the FTP server. These .xml files are loaded onto the thin client each
time a new user logs on. You can use the global profile .xml file to apply the same settings to all network
users. In addition, you can use a user profile .xml file to apply different settings to each unique user.
You can use any name for the user profile .xml file, such as scott.xml, beth.xml, etc., so that each user
has specific settings, and connections.
Configure the settings as in Local Usage Mode on page 5, and then use HP ThinState to extract the
settings file and place the .xml file on an FTP server as a user profile .xml file.
Setting the Usage Mode
After choosing a usage mode, simply go to Settings > Login & Brokers, and select the usage mode
using the Initial Thin Client State menu. For more details, see Login & Brokers on page 25.
Selecting a Broker
About Brokers
The thin client can access five brokers:
●Program Neighborhood/XenDesktop on page 6
●Leostream on page 6
●Provision Networks on page 6
●VMware View on page 6
●HP SAM on page 7
NOTE: Some brokers may have limited functionality.
Program Neighborhood/XenDesktop
Program Neighborhood/XenDesktop broker, or PNAgent broker, is for use in Citrix environments in
which there is a PNAgent Web site. In PNAgent broker, a user’s application set is pre-populated based
on the application access that has been assigned to each individual user on the Presentation Server by
their administrator.
Leostream
For more information about Leostream products, visit http://www.leostream.com.
Provision Networks
For more information about Provision Networks products, visit http://www.provisionnetworks.com.
VMware View
For more information about VMware View, visit http://www.vmware.com.
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HP SAM
For more information about HP SAM, visit http://h71028.www7.hp.com/enterprise/cache/
323204-0-0-225-121.html.
Setting the Broker
After choosing a broker, simply go to Settings > Login & Brokers, and select the broker in the
Brokers area. For more details, see Login & Brokers on page 25.
Settings
Connections
About Setting Connections
By default, the thin client comes ready to use the following connection types:
●ICA
●RDP (rdesktop)
Adding an ICA Connection
Configuring an ICA Connection
To configure an ICA connection:
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▲Go to Settings > Connections, then click + ICA to set the following options:
●Connection Name: Specify the name of the connection.
●Server Type: Allows you to choose to connect to a Citrix Presentation server directly or a specific
Published Application.
●Server Address: Type the server IP address to which you are connecting.
●Protocol: Select the protocol used to locate the Citrix farm for the connection.
◦Use Default
◦TCP + HTTP Browser
◦TCP Browser
◦SSL/TLS + HTTPS Browser
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●Import SSL Certificate: If you selected SSL/TLS + HTTPS Browser protocol, select the SSL
certificate.
Published Application
●Use Default Server: Select to use default server for published applications.
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●Published App Server: Select a Published Application server from the list. If no Published
Application server is available to select, click the Add/Edit button to define an ICA connection to
a Published Application server. If one or more Published Application servers are defined, select
the server to populate this field.
●Published Application: After selecting the Published Application server, this field automatically
populates with the application names pulled from the defined Published Application server.
Login
●Username: Specify the username for the account to use to connect to a remote computer.
●Password: Click Set Password to define a password for the account to use to connect to a remote
computer.
●Domain: Specify the domain of the remote computer.
●Smartcard: Select to allow smart card logon to an ICA server.
Configuring Advanced Properties
To configure ICA connection advanced properties:
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▲Go to Settings > Connections > + ICA, and then click Advanced to set the following options:
Display Properties
●Resolution: Select the connection window size for the remote desktop.
●Color Depth: Select the color quality of the connection window for the remote desktop.
Audio
●Microphone: Select to enable audio input for a connection.
●Sound: Select to enable thin client audio playback.
Startup Application
●Program: Specify the application or path of an application to be run after connecting to a server.
Example:
“c:\apppath\app_name.exe”
(with quotes)
●Path: Specify the path of an application for an executable file name is specified in the Program
field.
Example:
“c:\apppath\”
Proxy Settings
●Proxy: Select a proxy type:
◦Use Default
◦None (direct)
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◦SOCKS
◦Secure (HTTPS)
◦Automatically Detect Proxy
●Proxy Address: Type the proxy host name.
●Proxy Port: Type the proxy host port.
●Proxy Username: Specify the proxy username for the account to use to connect to a remote
computer.
●Proxy Password: Click Set Password to define a password for the account to use to connect to
a remote computer.
Performance
●Color Mapping: Use only when Color Depth is set to 256 colors. Select:
◦Shared—Approximate Colors
◦Private—Exact Colors
◦Default
●Seamless Window: Select to control seamless mode for Published Applications.
●Compress Data: Select to enable or disable data compression. HP recommends enabling this
option for better display quality.
●Sound Quality: Select sound playback quality.
◦High
◦Medium
◦Low
●Speed Screen: Select to Speed Screen Browser Accelerator image.
◦Automatic
◦On
◦Off
●Mouse Click Feedback: Allows you to control mouse latency reduction.
◦Automatic
◦On
◦Off
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●Local Text Echo: Allows to you control keyboard latency reduction.
◦Automatic
◦On
◦Off
●Encryption Level: Allows you to specify the encryption protocol for each level of encryption.
◦Basic
◦RC5 (128 bit — Login Only)
◦RC5 (40 bit)
◦RC5 (56 bit)
◦RC5 (128 bit)
Ping Settings
●Smart Ping: Allows you to enable HP ThinConnect to ping the server before attempting a
connection. If the server name fails to resolve or the server fails to respond to the ping, the thin
client aborts the connection attempt.
◦Don't Ping
◦Standard echo
●Smart Ping Port: Specific a port for Smart Ping.
●Smart Ping Timeout: Specify a time period for Smart Ping to keep pinging.
Adding an RDP Connection
Configuring an RDP Connection
This procedure allows you to set up a remote desktop (RDP) connection. RDP is an open source client
capable of speaking Remote Desktop Protocol. Unlike ICA, RDP requires no server extensions.
To configure an RDP connection:
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▲Go to Settings > Connections; click + RDP to set the following options:
●Connection Name: Specify the name of the connection.
●Server Address: Type the address of the server to connect to.
Login
●Username: Type the user name for the account to use to connect to a remote computer.
●Password: Click Set Password to define a password for the account to use to connect to a remote
computer.
●Domain: (Optional) Type the domain of the remote computer.
●Smart Card
For additional information, please visit the rdesktop Web site at http://www.rdesktop.org.
Configuring Advanced Properties
To configure RDP connection advanced properties:
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