7. Troubleshooting
Symptom Possible Cause Solution
Unit fills but
takes a long time
to heat up from
first installation,
or does not
heat at all.
Unit boils
constantly,
or
produces excess
steam at vent.
Water is
too cold.
Tap drips.
Constant flow
of tepid or
cold water
from vent
pipe.
Unit does not fill.
This could be normal - it can
take up to 15 minutes to boil
from cold.
Thermal cut out tripped.
Element has failed.
Electronic controller fault.
Temperature setting is
too high.
Temperature setting is
too low.
Seal failure.
Solenoid valve seized in the
open position.This symptom will
persist even with the power off.
Water level sensor does not
recognize when the tank is full,
or the circuit board is faulty. This
fault will only occur with the
power on.
Water supply is off
(solenoid LED will be on).
Power is off (All LEDs will be off).
Level sensor fault.
Circuit board fault.
Solenoid valve faulty.
Allow sufficient time - water should
get progressively warmer.
Reset thermal cut-out by pressing
button located on element.
Verify 230V mains power present at
element and that element resistance
is approximately 20 Ohms. Replace
if faulty.
Replace.
The temperature can be adjusted by
turning the potentiometer on the
circuit board with a small screwdriver.
The temperature can be adjusted by
turning the potentiometer on the
circuit board with a small screwdriver.
Empty tank and allow to cool. Unscrew
plastic rim of tap, remove and reseat /
replace silicone seal.
Replace solenoid valve.
Check for limescale on probe, and
that electrical connection to circuit
board is sound.
Switch on water supply.
Switch on power.
Remove connection from circuit board
to level probe. If the unit now fills,
ensure there is no short circuit
between the level probe and the tank.
Replace circuit board.
Verify Solenoid LED is on, and that
24V DC is supplied to the valve. If so,
replace solenoid.
10