10154 / M45UserGuide102505.doc page 4 of 5 © 2004 HydroOptix LLC
Warranty
WARRANTY PERIODS:
HydroOptix provides a One-Year Warranty from the date of purchase against defects in materials or workmanship on
the MEGA mask. HydroOptix further provides a 90-Day Warranty from the date of purchase against defects in
materials or workmanship on the accessory CoverLens components, the accessory Surface-Interval Eyewear and
monocle. All products are subject to the “WARRANTY TERMS” as defined below.
WARRANTY TERMS:
Care is taken to ensure that each HydroOptix product is of the best quality possible. Under normal use, any defect will
be repaired at no cost to you for parts and labor, during the time periods as specified in “WARRANTY PERIODS”
above.
Damages to the product(s) caused by actions contradictory to the provided instructions (e.g. cleaning with unapproved
cleaning solvents) voids the warranty, as does diving in and/or exposure to severely polluted waters. HydroOptix is not
responsible for damages or injuries due to the incorrect use of the product.
The warranty does not include minor imperfections, surface markings as a result of shipping, or slight color variations.
Product failure, damage or loss due to extended exposure to sun or high temperatures, neglect, accident, fire, theft,
unauthorized alterations or tampering, misuse, lack of reasonable care or normal wear-and-tear are not included in the
warranty terms.
Although the mask lens and the CoverLens have a hard coat for protection against abrasions, scratches to the mask,
the CoverLens, the Surface-Interval Eyewear and the monocle optical surface(s) are not covered by this warranty.
Damages to the NanoFOG anti-fog coating are not covered under warranty. Possible corrosion to metal parts of the
Surface-Interval Eyewear and clip-on sunglasses are not covered by this warranty; these items must be rinsed in
clean, fresh water and air-dried immediately after exposure to spray from water, or immersion in water.
CLAIM INFORMATION:
Warranty claims must be made through the manufacturer, HydroOptix LLC in the U.S.A. or through one of our
exclusive international distributors, not the place of purchase. Do not send your MEGA mask or MEGA accessories to
HydroOptix without first obtaining an RMA number (Return Merchandise Authorization). Any HydroOptix item
confirmed as defective by us will be replaced free of charge with an identical item, or if the item is no longer available,
with a similar product or one of equivalent value.
All returned items must be shipped freight prepaid. Please use a package delivery service that is able to track and
insure your items -- we recommend UPS Ground or DHL service. The following must be included in your package
when submitting a claim:
•The damaged product.
•A written description of the problem or service you are requesting.
•A copy of the purchase receipt or other proof of purchase.
•Your full name, return address, telephone number with area code and eMail (if available).
•RMA number obtained from HydroOptix, written on the outside of the box.
NOTE: Your RMA number must be clearly labeled on the outside of the shipping box. To obtain an RMA number, just
eMail, fax or phone:
HydroOptix LLC
Attn: Consumer Returns
Tel: (310) 636-1700 • Fax: (310) 390-8401
E-Mail: CustomerService@HydroOptix.com
IMPORTANT NOTICE ABOUT MAIL ORDER SALES:
Retailers in the USA that offer to sell HydroOptix masks by mail, in response to mail, telephone or Internet orders, are
NOT AUTHORIZED HydroOptix dealers. If you purchase HydroOptix masks by mail, telephone order or electronically,
you are purchasing from a non-authorized dealer, and your products will not be covered by HydroOptix warranties.
HydroOptix has not authorized any exceptions to its “in-store only” sales policy. When you buy HydroOptix masks from
an authorized dealer, you are buying from a professional who can ensure the proper fit and function of your new mask
to maximize your enjoyment. When buying from an authorized dealer, you will also receive the HydroOptix factory
warranty. If you have any questions as to whether a retailer is authorized, please call HydroOptix at (310) 636-1700, or
visit our Dealer Listing on the web at www.HydroOptix.com.