9. Warning:
9.1. When the camera is in use please avoid rain, fire and thunder. The camera can operate in a
humidity range of 20%-50% when it is indoors, 20%-70% when it is outdoors. It can operate
in a working temperature range of -10℃to -50℃indoors, and -20℃to -55℃outdoors
9.2. The IP Camera is designed to ensure the safety, security and confidentiality of its users, but
cannot completely guarantee the threat of being compromised due to various setup
circumstances. We highly advise that you only use the device on a trusted Wi-Fi password
protected network. The device is recommended for general purpose monitoring only. The
user acknowledges the risk of using the device otherwise
10. FAQ
10.1. Cannot pair with camera device
10.1.1. You can bind up to maximum of 15 user accounts to each camera
10.1.2. The first account bound to the camera is defaulted as the Administrator Account
10.1.3. The user can only connect when the camera device is in the ‘pairing’ mode (i.e. the
LED light will be flashing slowly). You cannot pair a camera device when it is outside of
the pairing mode/ function
10.1.4. Make sure the environment around the camera is quiet when transmitting the
“sound wave noise” and ensure that the outer speaker of your smartphone is close to
the microphone that is situated in front of the camera
10.1.5. If there is a warning message that reads “WI-FI Does Not Exist” - please make sure
your Wi-Fi network name is correct
10.1.6. If the warning message reads “WI-FI Connection Fail”- please make sure your Wi-Fi
password is correct
10.1.7. If the warning message reads “Network Abnormal. Please Check Router
Configuration” - please make sure your router is connected to Internet
10.2. Cannot connect to Internet
10.2.1. Check the compatibility of the camera device with your router. Supports
802.11b/n/g
10.2.2. Check the username and password of WI-FI network you have selected, and make
sure is has been entered correctly
10.3. Video quality is not clear?
10.3.1. Switch between “Smooth”, “SD” and “HD”
10.4. Cannot replay video?
10.4.1. Check if there is a micro-SD card inside the device (must be 64GB or less)
10.4.2. If not - Insert a micro-SD card into the camera and you can replay any videos after 10
minutes
10.5. Cannot find any networks or camera devices because the Wi-Fi is hidden
10.5.1. The camera device can only connect to non-hidden Wi-Fi networks
10.6. How to restore Factory Settings
10.6.1. While the camera device is on, use a small object to hold down the reset button that
is located on the side of the unit. Hold this button down for 3-5 seconds. Do not unplug
the camera device while it is in reset mode
10.7. Sound is not coming from app on phone?
10.7.1. Please ensure that your phone is not on silent and that the volume is turned up
