IBM eServer BladeCenter HS20Type 8832 Operating instructions

BladeCenter HS20
Type 8832
Hardware Maintenance Manual and Troubleshooting
Guide


BladeCenter HS20
Type 8832
Hardware Maintenance Manual and Troubleshooting
Guide


Notes
vBefore using this information and the product it supports, read the general information in
Appendix B, “Safety information,” on page 97, and Appendix C, “Notices,” on page 137.
vThe most recent version of this document is available at http://www.ibm.com/pc/support/.
12th Edition (October 2010)
© Copyright IBM Corporation 2003.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains configuration information, diagnostic information, error codes,
error messages, service information, and a symptom-to-FRU index for the IBM®
BladeCenter®HS20 Type 8832 blade server.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM BladeCenter products. See the
parts listing in “System” on page 94 to determine if the component
being replaced is a customer replaceable unit (CRU) or a FRU.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See Appendix B, “Safety information,” on page 97.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support/ on the World Wide Web.
© Copyright IBM Corp. 2003 iii

iv BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. Introduction ......................1
Related documentation ......................4
Features and specifications.....................5
BladeCenter HS20 specifications for non-NEBS/ETSI environments .....5
BladeCenter HS20 specifications for NEBS/ETSI environments ......6
Notices and statements used in this book ...............7
Chapter 2. Blade server power, controls, and indicators .........9
Turning on the blade server.....................9
Turning off the blade server.....................9
Blade server controls and LEDs ..................10
Chapter 3. Configuration.....................13
Using the Configuration/Setup Utility program .............14
Starting the Configuration/Setup Utility program ............14
Configuration/Setup Utility menu choices ..............14
ServerGuide Setup and Installation CD ...............14
Installing the operating system without ServerGuide ..........15
Using passwords .......................15
Starting the PXE boot agent utility program ..............15
Firmware updates ........................16
Configuring the Gigabit Ethernet controllers ..............17
Blade server Ethernet controller enumeration ..............18
Configuring an IDE RAID .....................18
Chapter 4. Diagnostics .....................19
General checkout ........................19
Diagnostic tools overview .....................20
POST ............................21
POST error logs .......................21
Viewing error logs from the Configuration/Setup Utility program ......21
Diagnostic programs and error messages ...............21
Starting the diagnostic programs .................22
Viewing the test log ......................23
Diagnostic error message tables .................23
Error symptoms ........................23
Error symptom charts .....................23
Small computer system interface messages .............24
Light path diagnostics ......................24
Memory errors .........................25
Recovering the BIOS code ....................25
Chapter 5. Customer replacement units ...............27
Installation guidelines ......................27
System reliability considerations .................27
Handling static-sensitive devices .................27
Major components of the blade server ................28
Replacing the blade server in the BladeCenter unit ...........29
Removing the blade server from the BladeCenter unit .........29
© Copyright IBM Corp. 2003 v

Installing the blade server in the BladeCenter unit ...........31
Operating the blade server cover ..................34
Opening the blade server cover..................34
Closing the blade server cover ..................35
Replacing the blade server bezel assembly ..............36
Removing the blade server bezel assembly .............36
Installing the blade server bezel assembly ..............37
Installing IDE disk drives .....................37
Memory modules ........................39
Memory technology and Chipkill .................39
Memory considerations .....................39
Installing memory modules ...................40
Installing an additional microprocessor ................41
Installing an I/O expansion card...................44
Installing an expansion unit ....................46
Installing a SCSI hot-swap hard disk drive ...............48
Replacing a SCSI hot-swap hard disk drive ..............50
Replacing the battery ......................50
Completing the installation.....................52
Updating the blade server configuration ................53
Input/output connectors and devices .................53
Chapter 6. Installing the operating system ..............55
Using RDM Version 4.11 Update 3 or later...............55
Downloading installation instructions .................55
Chapter 7. Field replaceable units .................57
Microprocessor removal .....................57
Thermal grease.........................59
System board .........................60
System board component locations ................60
Switches and jumpers .....................61
Switches .........................61
Jumpers .........................61
System board LED locations ...................62
System board removal .....................63
Chapter 8. Symptom-to-FRU index .................65
Beep symptoms ........................65
No-beep symptoms .......................68
Diagnostic error codes ......................68
POST error codes........................71
Light path diagnostics ......................75
IDE RAID ...........................77
Error symptoms ........................77
Service processor error codes ...................86
SCSI error codes ........................87
Temperature error messages....................87
Power error messages ......................87
System shutdown ........................89
System errors ........................89
Temperature-related system shutdown ...............89
DASD checkout ........................90
Undetermined problems .....................90
Problem determination tips ....................91
vi BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 9. Parts listing, Type 8832 .................93
System............................94
Appendix A. Getting help and technical assistance ..........95
Before you call .........................95
Using the documentation .....................95
Getting help and information from the World Wide Web ..........95
Software service and support ...................96
Hardware service and support ...................96
Appendix B. Safety information ..................97
General safety .........................97
Electrical safety.........................98
Safety inspection guide ......................99
Grounding requirements .....................100
Safety notices (multi-lingual translations) ...............100
Appendix C. Notices ......................137
Edition notice .........................137
Trademarks..........................138
Important notes ........................138
Product recycling and disposal ..................139
Battery return program .....................139
Electronic emission notices ....................140
Federal Communications Commission (FCC) statement ........140
Industry Canada Class A emission compliance statement ........140
Australia and New Zealand Class A statement ............140
United Kingdom telecommunications safety requirement ........140
European Union EMC Directive conformance statement ........141
Taiwanese Class A warning statement ...............141
Chinese Class A warning statement ................141
Japanese Voluntary Control Council for Interference (VCCI) statement 141
Index ............................143
Contents vii

viii BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide