IBM eServer BladeCenter HS20Type 8832 Operating instructions

BladeCenter HS20
Type 8832
Hardware Maintenance Manual and Troubleshooting
Guide


BladeCenter HS20
Type 8832
Hardware Maintenance Manual and Troubleshooting
Guide


Notes
vBefore using this information and the product it supports, read the general information in
Appendix B, “Safety information,” on page 97, and Appendix C, “Notices,” on page 137.
vThe most recent version of this document is available at http://www.ibm.com/pc/support/.
12th Edition (October 2010)
© Copyright IBM Corporation 2003.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains configuration information, diagnostic information, error codes,
error messages, service information, and a symptom-to-FRU index for the IBM®
BladeCenter®HS20 Type 8832 blade server.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM BladeCenter products. See the
parts listing in “System” on page 94 to determine if the component
being replaced is a customer replaceable unit (CRU) or a FRU.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See Appendix B, “Safety information,” on page 97.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support/ on the World Wide Web.
© Copyright IBM Corp. 2003 iii

iv BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. Introduction ......................1
Related documentation ......................4
Features and specifications.....................5
BladeCenter HS20 specifications for non-NEBS/ETSI environments .....5
BladeCenter HS20 specifications for NEBS/ETSI environments ......6
Notices and statements used in this book ...............7
Chapter 2. Blade server power, controls, and indicators .........9
Turning on the blade server.....................9
Turning off the blade server.....................9
Blade server controls and LEDs ..................10
Chapter 3. Configuration.....................13
Using the Configuration/Setup Utility program .............14
Starting the Configuration/Setup Utility program ............14
Configuration/Setup Utility menu choices ..............14
ServerGuide Setup and Installation CD ...............14
Installing the operating system without ServerGuide ..........15
Using passwords .......................15
Starting the PXE boot agent utility program ..............15
Firmware updates ........................16
Configuring the Gigabit Ethernet controllers ..............17
Blade server Ethernet controller enumeration ..............18
Configuring an IDE RAID .....................18
Chapter 4. Diagnostics .....................19
General checkout ........................19
Diagnostic tools overview .....................20
POST ............................21
POST error logs .......................21
Viewing error logs from the Configuration/Setup Utility program ......21
Diagnostic programs and error messages ...............21
Starting the diagnostic programs .................22
Viewing the test log ......................23
Diagnostic error message tables .................23
Error symptoms ........................23
Error symptom charts .....................23
Small computer system interface messages .............24
Light path diagnostics ......................24
Memory errors .........................25
Recovering the BIOS code ....................25
Chapter 5. Customer replacement units ...............27
Installation guidelines ......................27
System reliability considerations .................27
Handling static-sensitive devices .................27
Major components of the blade server ................28
Replacing the blade server in the BladeCenter unit ...........29
Removing the blade server from the BladeCenter unit .........29
© Copyright IBM Corp. 2003 v

Installing the blade server in the BladeCenter unit ...........31
Operating the blade server cover ..................34
Opening the blade server cover..................34
Closing the blade server cover ..................35
Replacing the blade server bezel assembly ..............36
Removing the blade server bezel assembly .............36
Installing the blade server bezel assembly ..............37
Installing IDE disk drives .....................37
Memory modules ........................39
Memory technology and Chipkill .................39
Memory considerations .....................39
Installing memory modules ...................40
Installing an additional microprocessor ................41
Installing an I/O expansion card...................44
Installing an expansion unit ....................46
Installing a SCSI hot-swap hard disk drive ...............48
Replacing a SCSI hot-swap hard disk drive ..............50
Replacing the battery ......................50
Completing the installation.....................52
Updating the blade server configuration ................53
Input/output connectors and devices .................53
Chapter 6. Installing the operating system ..............55
Using RDM Version 4.11 Update 3 or later...............55
Downloading installation instructions .................55
Chapter 7. Field replaceable units .................57
Microprocessor removal .....................57
Thermal grease.........................59
System board .........................60
System board component locations ................60
Switches and jumpers .....................61
Switches .........................61
Jumpers .........................61
System board LED locations ...................62
System board removal .....................63
Chapter 8. Symptom-to-FRU index .................65
Beep symptoms ........................65
No-beep symptoms .......................68
Diagnostic error codes ......................68
POST error codes........................71
Light path diagnostics ......................75
IDE RAID ...........................77
Error symptoms ........................77
Service processor error codes ...................86
SCSI error codes ........................87
Temperature error messages....................87
Power error messages ......................87
System shutdown ........................89
System errors ........................89
Temperature-related system shutdown ...............89
DASD checkout ........................90
Undetermined problems .....................90
Problem determination tips ....................91
vi BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 9. Parts listing, Type 8832 .................93
System............................94
Appendix A. Getting help and technical assistance ..........95
Before you call .........................95
Using the documentation .....................95
Getting help and information from the World Wide Web ..........95
Software service and support ...................96
Hardware service and support ...................96
Appendix B. Safety information ..................97
General safety .........................97
Electrical safety.........................98
Safety inspection guide ......................99
Grounding requirements .....................100
Safety notices (multi-lingual translations) ...............100
Appendix C. Notices ......................137
Edition notice .........................137
Trademarks..........................138
Important notes ........................138
Product recycling and disposal ..................139
Battery return program .....................139
Electronic emission notices ....................140
Federal Communications Commission (FCC) statement ........140
Industry Canada Class A emission compliance statement ........140
Australia and New Zealand Class A statement ............140
United Kingdom telecommunications safety requirement ........140
European Union EMC Directive conformance statement ........141
Taiwanese Class A warning statement ...............141
Chinese Class A warning statement ................141
Japanese Voluntary Control Council for Interference (VCCI) statement 141
Index ............................143
Contents vii

viii BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. Introduction
The IBM ERserver BladeCenter HS20 Type 8832 blade server is based on the IBM
X-Architecture®technologies1.
The HS20 server can be installed in the IBM Eserver BladeCenter Type 8677 unit
or IBM Eserver BladeCenter T Types 8720 and 8730 units.
Note: Unless otherwise stated, references to the BladeCenter unit also apply to the
BladeCenter T unit
These high-performance blade servers are ideally suited for networking
environments that require superior microprocessor performance, efficient memory
management, flexibility, and reliable data storage.
This Hardware Maintenance Manual and Troubleshooting Guide and other
publications that provide detailed information about the blade server are provided in
Portable Document Format (PDF) on the IBM BladeCenter Documentation CD.
1. Enterprise X-Architecture technology takes full advantage of existing IBM technologies to build powerful, scalable, and reliable Intel
processor-based servers. For more information about IBM Enterprise X-Architecture, go to http://www.ibm.com/pc/us/eserver/
xseries/xarchitecture/enterprise/index.html.
© Copyright IBM Corp. 2003 1

The BladeCenter HS20 blade server will have one of the bezels shown in Figure 1.
Note: The illustrations in this document might differ slightly from your hardware.
A set of user labels comes with the blade server. When you install the blade server
in the BladeCenter unit, write identifying information on a label and place it on the
BladeCenter unit bezel, just below the blade server, as shown in Figure 2 on page
3.
Release
levers
Release
button
Figure 1. HS20 blade server bezels
2BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Important: Do not place the label on the blade server itself or in any way block the
ventilation holes on the blade server.
Figure 3 shows the placement of the label, just to the side of the blade server, on
the BladeCenter T unit.
User label
Figure 2. Label placement, Blade Center unit
User
label
CMM
1CMM 2
Figure 3. Label placement, Blade Center T unit
Chapter 1. Introduction 3

Related documentation
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following documentation is provided in PDF on the IBM BladeCenter Documentation
CD or the IBM BladeCenter T Documentation CD that comes with the IBM
BladeCenter unit:
vSafety Information: This document contains translated caution and danger
statements. Each caution and danger statement that appears in the
documentation has a number that you can use to locate the corresponding
statement in your language in the Safety Information book.
vBladeCenter HS20 Type 8832 Installation and User’s Guide: This document
provides general information about the blade server, including information about
features, how to configure the server, and how to get help.
vBladeCenter Type 8677 Installation and User’s Guide: This document contains
instructions for setting up and configuring the BladeCenter unit and basic
instructions for installing some options. It also contains general information about
the BladeCenter unit.
vBladeCenter T Types 8720 and 8730 Installation and User’s Guide
This document contains instructions for setting up and configuring the
BladeCenter T unit and basic instructions for installing some options. It also
contains general information about the BladeCenter T unit.
vBladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting
Guide: This document contains the information to help you solve BladeCenter
problems yourself, and information for service technicians.
vBladeCenter T Types 8720 and 8730 Hardware Maintenance Manual and
Troubleshooting Guide
This document contains information to help you solve BladeCenter T problems
yourself, and information for service technicians.
vBladeCenter Type 8677 Rack Installation Instructions: This document contains
instructions for installing the BladeCenter unit in a rack.
vBladeCenter T Rack Installation Instructions
These documents contain instructions for installing the BladeCenter T unit in a
4-post, Universal Telco Frame (UTF), and 2-post rack.
vIBM eServer BladeCenter Serial over LAN Setup Guide
This document explains how to update and configure BladeCenter components
for Serial over LAN (SOL) operation. The SOL connection provides access to the
text-console command prompt on each blade server, enabling the blade servers
to be managed from a remote location.
vIBM 4-Port Gb Ethernet Switch Module for BladeCenter Installation and User’s
Guide: This document contains instructions for setting up and configuring the IBM
4-Port Gb Ethernet Switch Module for BladeCenter and a description of the
switch module features.
Additional documents might be included on the IBM BladeCenter Documentation
CD or the IBM BladeCenter T Documentation CD.
The blade server might have features that are not described in the documentation
that you received with the blade server. The documentation might be updated
occasionally to include information about those features, or technical updates might
be available to provide additional information that is not included in the server
documentation. These updates are available from the IBM Web site at
http://www.ibm.com/pc/support/.
4BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications
This section provides a summary of the features and specifications of the blade
server. Use the Configuration/Setup Utility program in the server to determine the
specific type of microprocessor that is in the blade server.
BladeCenter HS20 specifications for non-NEBS/ETSI environments
The following table provides a summary of the features and specifications of the
BladeCenter HS20 Type 8832 blade server operating in a non-NEBS/ETSI
environment.
Note: Power, cooling, removable-media drives, external ports, and advanced
system management are provided by the IBM Eserver BladeCenter Type
8677 unit and BladeCenter T Types 8720 and 8730 units.
Table 1. Specifications for non-NEBS/ETSI environments
Microprocessor:
Supports up to two microprocessors
vIntel Xeon microprocessor
v512 KB ECC L2 cache
v533 MHz front-side bus (FSB)
Memory:
vFour double data rate (DDR)
PC1600 sockets
vMinimum: 512 MB
vMaximum: 8 GB (4 GB depending
on operating system)
vType: 2-way interleaved, DDR,
PC2100, ECC SDRAM registered
x4 (Chipkill) dual inline memory
modules (DIMMs) only
Notes:
1. PC2100 DIMMs are
backward-compatible and can
function in the PC1600 sockets.
2. Chipkill is available for DIMMs
with 512 MB or greater.
vSupports 256 MB, 512 MB, 1 GB,
and 2 GB (depending on operating
system) DIMMs
Drives:
vSupport for up to two internal IDE
2.5-inch hard disk drives
vSupport for up to two Ultra320
SCSI hot-swap hard disk drives
available in an optional SCSI
storage expansion unit
Integrated functions:
vTwo Gigabit Ethernet controllers
vATI Rage XL video controller
vLight path diagnostics
vLocal service processor
vIDE hard disk drive controller
vRS-485 interface for
communication with BladeCenter
management module
vUSB buses for communication
with keyboard, mouse, diskette
drive, and CD-ROM drive
Predictive Failure Analysis (PFA)
alerts:
vMicroprocessor
vMemory
vHard disk drives
Size:
vHeight: 24.5 cm (9.7 inches)
vDepth: 44.6 cm (17.6 inches)
vWidth: 2.9 cm (1.14 inches)
vMaximum weight: 5.4 kg (12 lb)
Electrical input:
vInput voltage: 12 V dc
Environment:
vAir temperature:
– Blade server on: 10° to 35°C (50°
to 95°F). Altitude: 0 to 914 m
(2998.69 ft)
– Blade server on: 10° to 32°C (50°
to 95°F). Altitude: 914 m to 2134
m (2998.69 ft to 7000 ft)
– Blade server off: -40° to 60°C
(-40° to 140°F)
vHumidity:
– Blade server on: 8% to 80%
– Blade server off: 5% to 80%
Note: The operating system in the blade server must provide USB support for the
blade server to recognize and use the keyboard, mouse, CD-ROM drive, and
diskette drive. The BladeCenter unit uses USB for internal communications
with these devices.
Chapter 1. Introduction 5

BladeCenter HS20 specifications for NEBS/ETSI environments
The following table provides a summary of the features and specifications of the
BladeCenter HS20 Type 8832 blade server operating in a NEBS/ETSI environment.
Note: Power, cooling, removable-media drives, external ports, and advanced
system management are provided by the IBM Eserver BladeCenter T Type
8720 unit.
Table 2. Specifications for NEBS/ETSI environments
Microprocessor:
Supports up to two microprocessors
vIntel Xeon DP Processor
v512 KB ECC L2 cache
v533 MHz front-side bus (FSB)
Memory:
vFour double data rate (DDR)
PC1600 sockets
vMinimum: 1 GB
vMaximum: 8 GB
vType: 2-way interleaved, DDR,
PC2100, ECC SDRAM registered
x4 (Chipkill) dual inline memory
modules (DIMMs) only
Notes:
1. PC2100 DIMMs are
backward-compatible and can
function in the PC1600 sockets.
2. Chipkill is available for DIMMs
with 512 MB or greater.
vSupports 512 MB, 1 GB, and 2 GB
DIMMs
Drives:
vSupport for up to two internal
2.5-inch flash drives (NEBS
application requires flash-based
IDE drives)
vSupport for up to two Ultra320
SCSI hot-swap hard disk drives
available in an optional SCSI
storage expansion unit
Integrated functions:
vTwo Gigabit Ethernet controllers
vATI Rage XL video controller
vLight path diagnostics
vLocal service processor
vIDE drive controller
vRS-485 interface for
communication with the
management module
vUSB buses for communication
with keyboard, mouse, external
diskette drive, and CD-ROM drive
Predictive Failure Analysis (PFA)
alerts:
vMicroprocessor
vMemory
Size:
vHeight: 24.5 cm (9.7 inches)
vDepth: 44.6 cm (17.6 inches)
vWidth: 2.9 cm (1.14 inches)
vMaximum weight: 5.4 kg (12 lb)
Electrical input:
vInput voltage: 12 V dc
Environment (NEBS):
vAir temperature:
– Blade server on: 5° to 40°C (41°
to 104°F). Altitude: -60 to 1800 m
(-197 to 6000 ft)
– Blade server on (short term): -5°
to 55°C (23° to 131°F) Altitude:
-60 to 1800 m (-197 to 6000 ft)
– Blade server on: 5° to 30°C (41°
to 86°F). Altitude: 1800 to 4000 m
(6000 to 13 000 ft)
– Blade server on (short term): -5°
to 45°C (23° to 113°F). Altitude:
1800 to 4000 m (6000 to 13 000
ft)
– Blade server off: -40° to 70°C
(-40° to 158°F)
vHumidity:
– Blade server on: 5% to 80%
– Blade server on (short term): 5%
to 90% but not to exceed 0.024
kg water/kg of dry air
– Blade server off: uncontrolled
Note: "Short term" refers to a period of
not more than 96 consecutive hours
and a total of not more than 15 days in
1 year. (This refers to a total of 360
hours in any given year, but no more
than 15 occurrences during that 1-year
period.)
Note: The operating system in the blade server must provide USB support for the
blade server to recognize and use the keyboard, mouse, CD-ROM drive, and
diskette drive. The BladeCenter T unit uses USB for internal communications
with these devices.
6BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Notices and statements used in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Information book provided on the IBM BladeCenter Documentation CD. Each
caution and danger statement is numbered for reference to the corresponding
statement in the safety book.
The following notices and statements are used in the documentation:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
Chapter 1. Introduction 7

8BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Blade server power, controls, and indicators
This chapter describes the power features, how to turn on and turn off the blade
server, and the functions of the controls and indicators.
Turning on the blade server
After you connect the BladeCenter unit to power through the BladeCenter unit, the
blade server can start in any of the following ways:
vYou can press the power-control button on the front of the blade server (behind
the control panel door) to start the server.
Notes:
1. Wait until the power-on LED on the blade server flashes slowly before
pressing the blade server power-control button. During this time, the service
processor in the BladeCenter management module is initializing; therefore,
the power-control button on the blade server does not respond.
2. While the blade server is powering up, the power-on LED on the front of the
server is lit. See “Blade server controls and LEDs” on page 10 for the
power-on LED states.
vIf a power failure occurs, the BladeCenter unit and then the blade server can
start automatically when power is restored (if the blade server is configured
through the management module to do so).
vYou can turn on the blade server remotely by means of the service processor in
the BladeCenter management module.
vIf the operating system supports the Wake on LAN feature and the blade server
power-on LED is flashing slowly, the Wake on LAN feature can turn on the blade
server, if the Wake on LAN feature has not been disabled through the
management module Web interface.
Turning off the blade server
When you turn off the blade server, it is still connected to power through the
BladeCenter unit. The blade server can respond to requests from the service
processor, such as a remote request to turn on the blade server. To remove all
power from the blade server, you must remove it from the BladeCenter unit.
Shut down the operating system before you turn off the blade server. See the
operating-system documentation for information about shutting down the operating
system.
The blade server can be turned off in any of the following ways:
vYou can press the power-control button on the blade server (behind the control
panel door). This starts an orderly shutdown of the operating system, if this
feature is supported by the operating system.
Note: After turning off the blade server, wait at least 5 seconds before you press
the power-control button to turn on the blade server again.
vIf the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the blade server.
vThe management module can turn off the blade server.
© Copyright IBM Corp. 2003 9

Note: After turning off the blade server, wait at least 30 seconds for its hard disk
drives or flash drives to stop spinning before you remove the blade server
from the BladeCenter unit.
Blade server controls and LEDs
This section describes the controls and light-emitting diodes (LEDs) on the blade
server.
Notes:
1. The control panel door is shown in the closed (normal) position in this
illustration. To access the power-control button, you must open the control panel
door.
2. The illustrations in this document might differ slightly from your hardware.
CD/diskette/USB select button: Press this button to associate the CD-ROM drive,
diskette drive, and USB port with this blade server. The LED on this button flashes
while the request is being processed, then is steady when the ownership of the
CD-ROM drive, diskette drive, and USB port has been transferred to this blade
server. It can take up to 20 seconds for the operating system in this blade server to
recognize the CD-ROM drive, diskette drive, and USB port.
If there is no response when you press the CD/diskette/USB select button, you can
use the management-module Web interface to determine whether local control has
been disabled on the blade server.
Keyboard/mouse/video select button: Press this button to associate the keyboard
port, mouse port, and video port with this blade server. The LED on this button
flashes while the request is being processed, then is steady when the ownership of
the keyboard, mouse, and video has been transferred to this blade server. It can
take up to 20 seconds to switch the keyboard, video, and mouse control to the
blade server.
Blade-error
LED
Information
LED
Location
LED
Activity
LED
Power-on
LED
CD/diskette/USB
select button
Keyboard/ mouse/
video select button
CD
Power-control button
Figure 4. Controls and LEDs
10 BladeCenter HS20 Type 8832: Hardware Maintenance Manual and Troubleshooting Guide