IBM Cloud Object Storage System Slicestor 2212... Installation and user guide

2212 Access Utility ÉÂÔ
Service and Maintenance Manual
GY27-0362-02

Note
Before using this information and the product it supports, be sure to read the general information under Appendix F, “Notices” on
page F-1, and safety information in “Safety Information” on page F-8.
Third Edition (June 1999)
This edition applies to the IBM 2212 Access Utility and Access Integration Services Version 3.3.
Order publications through your IBM representative or the IBM branch office serving your locality. Publications are not stocked at the
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 Copyright International Business Machines Corporation 1998, 1999. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

Contents
About This Manual ................................... v
Who Should Read This Manual ............................ v
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Hardcopy Publications Shipped with the 2212 .................... v
Softcopy Publications Shipped on the CD-ROM ................... vi
Publications on the Internet ............................... vi
Ordering IBM Publications ............................... vii
Obtaining Updates and Corrections ......................... vii
Summary of Changes ................................. vii
Chapter 1. Problem Determination . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Where to Begin ..................................... 1-1
Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Maintenance Analysis Procedures .......................... 1-9
Service Kit (PN 04H8169) .............................. 1-19
Chapter 2. Removal and Replacement Procedures .............. 2-1
Before You Start .................................... 2-1
Part Exchange Directory ................................ 2-2
Removing and Reinstalling the Cover ........................ 2-4
| Exchanging a Blower in Models 4xx ......................... 2-6
| Exchanging a PMC Adapter .............................. 2-7
Exchanging a CPCI Adapter ............................ 2-10
| Exchanging a Standard System Card ....................... 2-12
| Exchanging a High-Performance System Card .................. 2-14
| Upgrading from a Standard System Card to a High-Performance System
| Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-16
| Exchanging a DRAM Feature ............................ 2-19
Exchanging a Compact Flash Feature ....................... 2-22
Removing and Returning a Model 1xx Chassis with and without a Hard Drive 2-23
Removing and Returning a Model 4xx Chassis with and without a Hard Drive 2-24
Installing a Model 1xx Chassis without a Hard Drive .............. 2-24
Installing a Model 1xx Chassis with a Hard Drive ................ 2-26
Installing a Hard Drive Upgrade Feature in a Model 1xx Chassis ....... 2-28
Replacing a Suspect Hard Drive in a Model 1xx ................. 2-31
Installing a Model 4xx Chassis without a Hard Drive .............. 2-33
Installing a Model 4xx Chassis with a Hard Drive ................ 2-34
Installing a Hard Drive Upgrade Feature in a Model 4xx Chassis ....... 2-36
Replacing a Suspect Hard Drive in a Model 4xx ................. 2-39
| Removing an Enabler ................................ 2-41
| Installing an Enabler ................................. 2-43
| Installing a Digital Modem Adapter ......................... 2-45
| Installing a Digital Modem Adapter Upgrade ................... 2-47
Chapter 3. Accessing the IBM 2212 ....................... 3-1
Access Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Attaching an ASCII Terminal ............................. 3-3
Bringing Up a Command Line Console ....................... 3-6
Managing the Operational and Configuration Software .............. 3-7
 Copyright IBM Corp. 1998, 1999 iii

Chapter 4. Using the IBM 2212 Bootstrap Menus ............... 4-1
Using the Bootstrap Utilities .............................. 4-3
Selecting the Boot Mode ............................... 4-6
Selecting POST Mode ................................. 4-7
Issuing a Reset ..................................... 4-8
Chapter 5. Bootstrap Error Codes ........................ 5-1
Chapter 6. Using Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Overview of Diagnostic Functions and Status Information ............ 6-1
Starting Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Testing the Adapters .................................. 6-8
Appendix A. Parts Listing . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
|Appendix B. 2212 Field Replaceable Units Listing ............. B-1
Appendix C. Hardware Characteristics . . . . . . . . . . . . . . . . . . . . C-1
Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-1
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C-2
|Appendix D. Additional Warranty Information ................ D-1
Appendix E. Common Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . E-1
Accessing the Bootstrap Menus .......................... E-2
Accessing the OPCON Command Line Interface ................ E-2
Accessing OPCON from the Bootstrap Menus .................. E-2
Accessing OPCON from SVC> ........................... E-3
Navigating Through the OPCON Command Line Interface ........... E-3
Accessing the Service Recovery Prompt (SVC>) ................ E-4
Adapter Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-5
Changing the Service Port Speed ......................... E-9
Disabling Dumping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-10
Enabling Dumping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-11
Entering Vital Product Data ............................. E-14
Getting Up-to-Date IBM 2212 Information ..................... E-14
Getting Software Updates from the Web ..................... E-14
Interface Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-15
Managing Operational Code and Configuration Files .............. E-16
Resetting the IBM 2212 ............................... E-26
Running Quick Configuration ............................ E-27
Viewing Hardware and Software Vital Product Data ............... E-27
Appendix F. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-1
Notice to Users of Online Versions of This Book .................. F-1
Electronic Emission Notices .............................. F-2
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-7
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . F-8
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-11
iv 2212 Service and Maintenance

About This Manual
This manual provides the information needed to:
¹Analyze a problem or symptom
¹Restore normal operation to the IBM 2212 Access Utility ( IBM 2212 )
¹Exchange any of the removable parts of the IBM 2212
¹Run stand-alone and operational diagnostics
Who Should Read This Manual
This manual is for the use of the person servicing the IBM 2212 Access Utility.
Safety Precautions
DANGER
Before you begin to install this product, read the safety information in Caution:
Safety Information—Read This First , SD21-0030. This booklet describes safe
procedures for cabling and plugging in electrical equipment.
Note: For translations of safety notices, see “Safety Information” on page F-8.
Hardcopy Publications Shipped with the 2212
These documents are shipped in hardcopy and are also contained on the Access
Integration Services Configuration Tool and Documentation CD-ROM, SK2T-0435,
in softcopy form:
Planning
GA27-4215 2212 Access Utility Introduction and Planning Guide
This book explains how the IBM 2212 fits into a network and what
features and options it offers.
Installation
GA27-4216 2212 Access Utility Installation and Initial Configuration Guide
This booklet explains how to set up the IBM 2212, perform initial
configuration, and correct some problems that might occur during
installation.
GX27-4048 2212 Access Utility Hardware Configuration Quick Reference
This reference card is used for entering and saving configuration
information such as IP and MAC addresses.
Configuration
GC30-3830 Configuration Program User’s Guide
This book discusses how to use the Access Integration Services
Configuration Program.
 Copyright IBM Corp. 1998, 1999 v

Diagnostics and Maintenance
GY27-0362 2212 Access Utility Service and Maintenance Manual
This book provides instructions for diagnosing problems with and
repairing the IBM 2212.
Safety
SD21-0030 Caution: Safety Information—Read This First
This book provides translations of caution and danger notices
applicable to the installation and maintenance of an IBM 2212.
Softcopy Publications Shipped on the CD-ROM
The following list shows the books that support the Access Integration Services
program. They are shipped with the IBM 2212 on the Access Integration Services
Configuration Tool and Documentation CD-ROM, SK2T-0435. Hardcopy versions of
the books can be purchased separately.
Operations and Network Management
SC30-3988 Access Integration Services Software User’s Guide
This book explains how to use the IBM 2212 command-line user
interface to configure and monitor the network interfaces and
link-layer protocols shipped with the IBM 2212.
SC30-3989 Access Integration Services Using and Configuring Features
This book explains how to configure and monitor features of the
IBM 2212 such as bandwidth reservation, WAN restoral, and WAN
reroute.
SC30-3990 Access Integration Services Protocol Configuration and Monitoring
Reference, Volume 1
SC30-3991 Access Integration Services Protocol Configuration and Monitoring
Reference, Volume 2
These books describe how to access and use the Access
Integration Services command-line user interface to configure and
monitor the routing protocol software shipped with the product.
They include information about each of the protocols that the
device supports.
SC30-3682 Event Logging System Messages Guide
This book contains a listing of the error codes that can occur, along
with descriptions and recommended actions to correct the errors.
Publications on the Internet
The publications that ship in hardcopy and CD-ROM are also available on the
World Wide Web at:
http://www.ibm.com/networking/support/docs.nsf/2212docs
vi 2212 Service and Maintenance

Ordering IBM Publications
In the U.S.A., you can order IBM publications by calling 1 800 879-2755. Within or
outside the U.S.A., you can order IBM publications through the IBM Publications
Direct Catalog on the World Wide Web at:
http://www.elink.ibmlink.ibm.com/pbl/pbl
IBM translates many publications into a variety of languages. The publication you
need may be available in your language.
Obtaining Updates and Corrections
You can obtain updated versions of the software and product information from
IBM's Web pages.
| Documentation updates are at:
|http://www.ibm.com/networking/support/docs.nsf/2212docs
Software updates are at:
http://www.ibm.com/networking/support/downloads/2212
Product information and updates are at:
http://www.networking.ibm.com/2212/2212prod.html
Summary of Changes
| Changes to the IBM 2212 hardware publications include details about:
|¹The IBM 2212 Models x5x
|¹the high-performance system card
|¹4-port 56K analog modem
|¹compression/encryption CPCI adapter
|¹4-port WAN PMC adapter
|¹2-port analog voice CPCIadapters
|¹T1/J1 and E1 digital modems
About This Manual vii

viii 2212 Service and Maintenance

Chapter 1. Problem Determination
Both hardware and software (operational code and configuration) problems can
affect the IBM 2212 Access Utility.
Generally, errors that occur before the operational code is loaded are
hardware-related. Light-emitting diodes (LEDs) on the front and back of the IBM
2212 indicate how the hardware components are functioning. Errors that occur
after the operational code is loaded indicate problems with the operational code or
configuration file. Various diagnostics programs, error logs and procedures in
Appendix E, “Common Tasks” on page E-1 exist to help with code problem
determination.
This manual is chiefly concerned with diagnosing and correcting problems
associated with hardware .
Where to BeginFirst, familiarize yourself with the LEDs as described in the following sections. Then
go to “MAP 0100: Basic Verification” on page 1-9 to begin the troubleshooting
process.
 Copyright IBM Corp. 1998, 1999 1-1

Reset Button You can use the Reset button on the IBM 2212 system card to reset the
operational software; however, you must press it and hold it for at least 6
seconds . If you press it and hold it for less than 6 seconds , the memory contents
will be dumped if dumping has been enabled via talk 6 in the command-line
interface. (See “Enabling Dumping” on page E-11 for more information.) It will also
reboot the IBM 2212 if reboot has been enabled via talk 6 in the command-line
interface. If reboot has not been enabled, the IBM 2212 will hang until it has been
powered off and on. It is recommended that you always enable reboot on the IBM
2212.
LED Indicators The IBM 2212 has a number of light-emitting diodes (LEDs) that indicate how the
unit is functioning. The following sections describe what each LED indicates.
System Card LEDs
| If you have a high-performance system card or a Model x5x, the 4-port WAN PMC
| Mezzanine, one PCI Mezzanine Card (PMC) adapter slot, each WAN port, and the
| system card have their own set of green and yellow LEDs. The compact flash and
| hard drive each have a yellow status LED.
| If you have a base system card, the PCI Mezzanine Card (PMC) adapter slot, each
| integrated WAN port, and the service port on the system card have their own set of
| green and yellow LEDs. Additionally, the system card has a green and yellow LED
| for overall system card status.
During a power-on reset (POR), the green and yellow system card status and
service port LEDs turn on and blink in different combinations to reflect the
component that is being loaded and tested. Once the IBM 2212 has been loaded
and tested successfully, the system status card green LED is lit to indicate that the
device is operational1. The sections that follow reflect problems that can occur after
successful load and test.
1A simple configuration will load within 1.5 minutes. More complex configurations or those including APPN will take longer.
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