Page - iv
Shipments not in compliance with this Guarantee
and Limited Warranty Return Policy will not be ac-
cepted by ICS Advent.
Guarantee
A thirty day money-back guarantee is provided on all standard products sold. Special order products are
covered by our Limited Warranty, however they may not be returned for refund or credit. EPROMs,
RAM, Flash EPROMs or other forms of solid electronic media are not returnable for credit - but for
replacement only. Extended Warranty available. Consult factory.
Refunds
In order to receive refund on a product purchase price, the product must not have been damaged by
the customer or by the common carrier chosen by the customer to return the goods, and the product
must be returned complete (meaning all manuals, software, cables, etc.) within 30 days of receipt and
in as-new and resalable condition. The Return Procedure must be followed to assure prompt
refund.
Restocking Charges
Product returned after 30 days, and before 90 days, of the purchase will be subject to a minimum 20%
restocking charge and any charges for damaged or missing parts.
Products not returned within 90 days of purchase, or products which are not in as-new and re-
saleable condition, are not eligible for credit return and will be returned to the customer.
Limited Warranty
Effective April 1, 1998, all products carry a two-year limited warranty with the exception of the Perfor-
mance Series I/O products, which are warranted to the original purchaser for as long as they own the
product, subject to all other conditions below, including those regarding neglect, misuse and acts of God.
Within one year of purchase, ICS Advent will repair or replace, at our option, any defective product. At any
time after one year, we will repair or replace, at our option, any defective Performance Series I/O product
sold. This does not include products damaged in shipment, or damaged through customer neglect or misuse.
ICS Advent will service the warranty for all standard catalog products for the first year from the date of
shipment. After the second year, for products not manufactured by ICS Advent, the remainder of the
manufacturer's warranty, if any, will be serviced by the manufacturer directly.
The Return Procedure must be followed to assure repair or replacement. ICS Advent will normally
return your replacement or repaired item via Second Day Air. Overnight delivery or delivery via
other carriers is available at additional charge.
The limited warranty is void if the product has been subjected to alteration, neglect, misuse, or
abuse; if any repairs have been attempted by anyone other than ICS Advent or its authorized agent;
or if the failure is caused by accident, acts of God, or other causes beyond the control of ICS Advent
or the manufacturer. Neglect, misuse, and abuse shall include any installation, operation, or
maintenance of the product other than in accordance with the owners manual.
No agent, dealer, distributor, service company, or other party is authorized to change, modify, or
extend the terms of this Limited Warranty in any manner whatsoever. ICS Advent reserves the right
to make changes or improvements in any product without incurring any obligation to similarly alter
products previously purchased.
