IDEAL Vogue Combi c26 User manual

When replacing any part on this appliance, use only spare parts that you can be assured conform to the safety and
performance specification that we require.
Do not use reconditioned or copy parts that have not been clearly authorised by Ideal.
USER GUIDE
Vogue Combi c26, c32, c40

2

3
c26 G.C. Appliance No. 47-348-99
c32 G.C. Appliance No. 47-348-98
c40 G.C. Appliance No. 47-348-97
THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE
Ideal Stelrad Group is a member of the Benchmark scheme and fully supports the aims of the
programme. Benchmark has been introduced to improve the standards of installation and commissioning
of central heating systems in the UK and to encourage the regular servicing of all central heating systems
to ensure safety and efciency.
Natural Gas only
Vogue Combination boiler

4
INTRODUCTION
The vogue is a wall mounted, room sealed, condensing combination boiler, featuring full sequence automatic spark ignition and
fan assisted combustion.
Due to the high efciency of the boiler, condensate is produced from the ue gases and this is drained to a suitable disposal point
through a plastic waste pipe at the base of the boiler. A condensate ‘plume’ will also be visible at the ue terminal.
The vogue is a combination boiler providing both central heating and instantaneous domestic hot water.
SAFETY
Current Gas Safety (Installation & Use) Regulations or rules in force.
In your own interest, and that of safety, it is the law that this boiler must be installed by a Gas Safe Registered Engineer, in
accordance with the above regulations.
In IE, the installation must be carried out by a Registered Gas Installer (RGII) and installed in accordance with the current edition
of I.S. 813 “Domestic Gas Installations”, the current Building Regulations and reference should be made to the current ETCI
rules for electrical installation.
It is essential that the instructions in this booklet are strictly followed, for safe and economical operation of the boiler.
FOR ANY QUERIES PLEASE RING THE
IDEAL CONSUMER HELPLINE : 01482 498660
NOTE. BOILER RESET PROCEDURE -
To reset boiler, press button “r” on the control panel. The boiler will repeat the ignition sequence if a heat demand
is present

5
IMPORTANT NOTES
• This appliance must not be operated without the casing correctly tted and forming an adequate seal.
• If the boiler is installed in a compartment then the compartment MUST NOT be used for storage purposes.
• If it is known or suspected that a fault exists on the boiler then it MUST NOT BE USED until the fault has been corrected by
a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII).
•Under NO circumstances should any of the sealed components on this appliance be used incorrectly or tampered with.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given supervision or instructions concerning use of the appliance
by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
In cases of repeated or continuous shutdown a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should
be called to investigate and rectify the condition causing this and carry out an operational test. Only the manufacturers original
parts should be used for replacement.
MINIMUM CLEARANCES
Clearances of 165mm (6 1/2”) above, 100mm (4”) below, 2.5mm (1/8”) at the sides and 450mm (17 3/4”) at the front of the
boiler casing must be allowed for servicing.
Bottom clearance
Bottom clearance after installation can be reduced to 5mm.
This must be obtained with an easily removable panel to provide the 100mm clearance required for servicing.

6
A. Boiler Status
B. Exit Button
C. Down Button
D. Up Button
E. Enter Button
F. Reset Button
G. CH Temperature
Control
H. DHW
Temperature
Control and Off
Switch
J. Burner On
indication
K. Pressure Gauge
L. Boiler in Full
Condensing Mode
BOILER CONTROLS
LEGEND
2
1 3
40
ON ON
60°C
A J G
K
B C D
FE
L
H

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TO LIGHT THE BOILER. (REFER TO BOILER
CONTROLS)
If a programmer is tted refer to separate instructions for the
programmer before continuing.
1. Switch ON electricity to the boiler and check that all
external controls, e.g. programmer and room thermostat,
are ON.
2. Set the Domestic Hot Water temperature control (H) and
Central Heating temperature control (G) to ‘max’.
The boiler will commence the ignition sequence supplying heat
to the central heating, if required.
Note. In normal operation the boiler status display (A) will
display the boiler operation mode.
Boiler frost protection - boiler will re if temperature is less
than 5 degrees C.
During normal operation the burner on indicator (J) will remain
illuminated when the burner is lit.
If the boiler has not lit, after 5 ignition attempts, the following
screen will be displayed.
Ignition Lockout
Check other Gas Appliances work
If not, re-instate gas supply
Reset boiler by pressing r
If fault persists contact installer
Reset the boiler and the ignition sequence will be repeated.

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OPERATION
CH and DHW required.
The boiler will re and supply heat to the radiators but will give
priority to DHW on demand.
If required the DHW preheat will operate as described on page
17 MENU OPERATION - Preheat, during periods when there
is no call for CH.
DHW only required.
Either set the heating control knob (G) to off - or,
Set the CH external controls to OFF.
Only if pre-heat is selected the boiler will re periodically for
a few seconds to maintain the DHW calorier in a pre-heated
condition. The average time period between firing is 90
minutes. This may vary considerably due to the surrounding
ambient temperature of the boiler.
The boiler will re whenever there is a demand for DHW.
The boiler preheat facility can be immobilised by selecting
preheat OFF (see page 17 MENU OPERATION - Preheat). This
will stop the boiler operating periodically for short periods. This
facility is primarily provided for boiler installations in a sensitive
area (i.e. bedroom etc.).
Note. If the pump and diverter valve have not operated in
the last 24 hours they will run briey to ensure they do not
become seized.
CONTROL OF WATER TEMPERATURE
Domestic Hot Water
The DHW temperature is limited by the boiler controls to
65oC maximum at low draw-off rate, adjustable via the DHW
temperature control (H).
Due to system variations and seasonal temperature uctuations
DHW ow rates/temperature rise will vary, requiring adjustment
at the draw off tap : the lower the rate the higher the
temperature, and vice versa.
Approx. hot water temperatures for the boiler thermostat
settings are:
Knob Setting Flow Temperature
Minimum 40ºC (104ºF)
Maximum 65ºC (149ºF)
Central Heating
The boiler controls the central heating radiator temperature
to a maximum of 80oC, adjustable via the CH temperature
control (G).
WEATHER COMPENSATION
When the Weather Compensation option is tted to the system
then the CH Temperature Control (G) becomes a method of
controlling room temperature. Turn the knob clockwise to
increase room temperature and anti-clockwise to decrease
room temperature. Once the desired setting has been
achieved, leave the knob in this position and the system will
automatically achieve the desired room temperature for all
outside weather conditions.

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TO SHUT DOWN THE BOILER
Set the DHW temperature control knob to OFF.
TO RELIGHT THE BOILER
Repeat the procedure detailed in ‘To light the boiler’. Set the DHW temperature control knob to between min & max.
FROST PROTECTION
If no frost protection is provided and frost is likely during a short absence from home, leave the heating controls (if tted) at a
reduced temperature setting. For longer periods, the entire system should be drained.
If the system includes a frost thermostat then the timer can be left off (if tted). The mains supply should be left switched ON,
with the boiler thermostat left in the normal running position.
BOILER OVERHEAT PROTECTION
The boiler controls will shut down the boiler in the event of overheating. Should this occur, the following display will appear:
Overheat Lockout
Fill System to 1 Bar
Bleed Radiators, Rell System
Check Radiator Valves are Open
Reset Boiler by pressing r

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LOSS OF SYSTEM WATER PRESSURE
The gauge (K ref page 6) indicates the central heating system
pressure. If the pressure is seen to fall below the original
installation pressure of 1-2 bar then conduct the re-pressurising
procedure as shown below. If unable to do so or if the pressure
continues to drop a Gas Safe Registered Engineer or in IE a
Registered Gas Installer (RGII) should be consulted.
THE BOILER WILL NOT OPERATE IF THE PRESSURE
HAS REDUCED TO LESS THAN 0.3 BAR UNDER THIS
CONDITION.
In this case the following display will appear:
To re-pressurise:
1. Ensure lling loop isolation valves are closed.
2. Remove the left hand caps.
3. Attach on the lling loop.
4. Turn the lling loop isolation valves to the open position.
The system will now ll.
5. Wait for pressure gauge to reach between1 to 2 bar.
6. Close the lling loop isolation valves.
7. Disconnect the lling loop at left hand side and angle
upwards.
8. Replace caps.
1
4
Closed
position
Open
position
3
2
7
Low Water Pressure
Fill System to 1 Bar
Bleed Radiators
Rell System to 1 Bar

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CONDENSATE DRAIN
This appliance is tted with a siphonic condensate trap
system that reduces the risk of the appliance condensate
from freezing. However should the condensate pipe to this
appliance freeze, please follow these instructions:
a. If you do not feel competent to carry out the defrosting
instructions below please call your local Gas Safe
Registered installer for assistance.
b.
If you do feel competent to carry out the following instructions
please do so with care when handling hot utensils. Do not
attempt to thaw a condensate drain pipe if you cannot reach it
from ground level. Be aware that any water used can quickly
freeze if it falls onto pathways, causing a possible slip hazard.
If this appliance develops a blockage in its condensate
pipe, its condensate will build up to a point where the
burner will go out:
If the appliance is reset it will not light prior to it locking out
displaying the above on the display.
To unblock a frozen condensate pipe;
1. Follow the routing of the plastic pipe from its exit point on
the appliance, through its route to its termination point.
Locate the frozen blockage. It is likely that the pipe is
frozen at the most exposed point external to the building
or where there is some obstruction to ow. This could be
at the open end of the pipe, at a bend or elbow, or where
there is a dip in the pipe in which condensate can collect.
The location of the blockage should be identied as
closely as possible before taking further action.
2. Apply a hot water bottle, microwaveable heat pack or a
warm damp cloth to the frozen blockage area. Several
applications may have to be made before it fully defrosts.
Warm water can also be poured onto the pipe from a
watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and
cause other localised hazards.
4.
Once the blockage is removed and the condensate can ow
freely, reset the appliance. (Refer to “To Light the boiler”)
5. If the appliance fails to ignite, call your Gas Safe
Registered engineer.
Preventative solutions
During cold weather, set the boiler stat to maximum, (Must
return to original setting once cold spell is over)
Place the heating on continuous and turn the room stat down
to 15ºC overnight or when unoccupied. (Return to normal
after cold spell).
ESCAPE OF GAS
Should a gas leak or fault be suspected contact the National
Gas Emergency Service without delay. Tel. [phone]
DO NOT SEARCH FOR GAS LEAKS WITH A NAKED FLAME.
CLEANING
For normal cleaning simply dust with a dry cloth. To remove
stubborn marks and stains, wipe with a damp cloth and nish
off with a dry cloth. DO NOT use abrasive cleaning materials.
MAINTENANCE
The appliance should be serviced at least once a year by
a Gas Safe Registered Engineer or in IE a Registered Gas
Installer (RGII).
Ignition Lockout
Check other Gas Appliances work
If not, re-instate gas supply
Reset Boiler by pressing r
If fault persists contact installer

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POINTS FOR THE BOILER USER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any
problems external to the boiler prior to requesting a service engineers visit. Should the problem be found to be other
than with the appliance we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is
not gained by the engineer.

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Flow temperature setpoint
cannot be increased to 80ºC
Too many resets
Hot water work OK but no
Central Heating
Hot water temperature is too low
Blank boiler display
Pump runs during the night
5 boiler faults have been reset within a 15 min period. It is recommended
that the boiler should be examined by a suitably qualied service engineer.
To clear the message turn power off and on.
Rotate the Central Heating dial clockwise. Ensure that the timer and
Room Stat are switched on. Check batteries in programmable room stats.
Rotate the Domestic Hot Water dial clockwise. Note that in cold weather it may
be necessary to restrict the ow from the tap to achieve the desired temperature.
Ensure that the mains supply to the boiler is switched on and that no trips
have operated in the consumer unit.
Ensure that the ow temperature is not limited within the menu
(See page 16 - Change Setting)
Ensure that the system frost protection is not enabled in the menu
(See page 18 - System Frost Protection)
FAULT FINDING
If a fault occurs then a fault description and suggested potential corrective actions will be displayed. In addition the
following information may be useful.

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A. Boiler Status
B. Exit Button
C. Down Button
D. Up Button
E. Enter Button
F. Reset Button
G. CH Temperature
Control
H. DHW
Temperature
Control and Off
Switch
J. Burner On
indication
K. Pressure Gauge
L. Boiler in Full
Condensing Mode
BOILER CONTROLS
LEGEND
2
1 3
40
ON ON
60°C
A J G
K
B C D
FE
L
H

15
01482 498704
Phone
Service Due
1 DISPLAY FUNCTIONS IN NORMAL OPERATION
Indicates that the Boiler is Switched Off
Move the DHW Dial (H) clockwise to switch the Boiler On
Indicates that Central Heating has been switched Off
at the Boiler
Move the CH Dial clockwise to switch Central Heating
On at the Boiler
Indicates that the Timer or Room Stat is switched Off
Indicates that the Boiler is providing Hot Water at 60°C
Indicates that the Boiler is providing Central Heating
and that the radiator temperature is 60°C
Indicates that the Boiler is pre-heating
To Switch Pre-heat Off, see page 17 - Pre-heat
Indicates that the temperature at the boiler is less
than 5°C and that the boiler is running to protect itself
from frost damage
Indicates that a Service is due
To Reset, see page 19 - Reset Service Time
Indicates that the pump is running as part
of System Frost Protection because the
Outside Temperature is less than 5ºC.
To disable refer to Page 18, System
Frost Protection
Indicates that all Taps and Showers are Off
OFF
OFF
NO
DEMAND
NO
DEMAND
ON
60°C
ON
60°C
Pre-Heat
50°C
4°C
4°C

16
2 CHANGE SETTING
To change the Hot Water
Temperature rotate the DHW Dial
This screen will be shown
To disable DHW and CH (frost
protection still active) rotate the
DHW Dial fully anti-clockwise
This screen will be shown
To switch the boiler On rotate
the DHW Dial
This screen will be shown
To change the Room
Temperature Set Point (only
if Outside Sensor connected)
rotate the CH Dial
This screen will be shown
To change the Maximum Radiator
Temperature rotate the CH Dial
This screen will be shown
To switch the heating on, rotate the
CH Dial clockwise.
This screen will be shown
To switch the heating off, rotate the
CH Dial fully anti-clockwise
This screen will be shown
Select Hot Water Temperature
°C
60
ON
ON
70
°C
Select Radiator Temperature
ON
70
°C
Select Radiator Temperature
OFF
Central Heating Switched Off
Boiler Switched Off
OFF
Select Hot Water Temperature
°C
60
ON
ON
20
°C
Select Room Temperature

17
3 MENU OPERATION
Pre-heat
If pre-heat is switched on then the boiler will periodically re the
burner thereby reducing the time taken to provide hot water. If
pre-heat is switched off the response time will be increased
although gas consumption will also be reduced.
Press ENTER and the following screen will be displayed
MENU
Vent System
Switch Pre-Heat
Maximum Flow Temperature
Outside Sensor Slope
Exit
Enter
Press ENTER and a screen similar to the following will be
displayed.
Switch Pre-Heat
OFF press
SAVE press
ON
Exit
Enter
To switch Pre-heat off press “-“
To switch Pre-heat on press “+”
To return to normal operation press EXIT twice.
Efciency Level
To view the efciency level of the boiler press ENTER and the
following screen will be displayed.
MENU
Vent System
Switch Pre-Heat
Maximum Flow Temperature
Outside Sensor Slope
Exit
Enter
Press “-“ until the following screen is displayed.
MENU
Service Mode Maximum Rate
Show Efficiency Level
System Frost Protection
Reset Service Time
Exit
Enter
Press ENTER and a screen similar to following will be displayed.
High
Efficiency
1346
Hours
Efficiency Level
Exit
29260
Hours
Super
Efficiency
Press EXIT twice to return to normal operation.

18
4 MENU OPERATION
System Frost Protection
This feature can only be accessed if an outside sensor has
been connected. The pump will run continuously if the outside
temperature is less than 5ºC.
MENU
Vent System
Switch Pre-Heat
Maximum Flow Temperature
Outside Sensor Slope
Exit
Enter
Press “-” until the following screen is displayed.
MENU
Show Efficiency Level
System Frost Protection
Reset Service Time
Plot Graphs
Exit
Enter
Press ENTER and a screen similar to the following will be
displayed.
Exit
Enter
System Frost Protection
Pump may run during night
SAVE press
ON press
OFF
Press “+” to activate or “-“ to de-activate.
Press EXIT twice to return to normal operation.
Reset Service Time
If the boiler has not been serviced within the last 12 months then
a message will be displayed indicating this. To reset this timing
proceed as follows.
MENU
Vent System
Switch Pre-Heat
Maximum Flow Temperature
Outside Sensor Slope
Exit
Enter
Press “-” until the following screen is displayed.
MENU
System Frost Protection
Reset Service Time
Plot Graphs
Bus Address
Exit
Enter
Press ENTER and the following screen will be displayed.
Exit
Enter
Reset Service Time
279
Reset press
Service
due
days
Press ENTER to reset.
Press EXIT to return to normal operation.

19
5 MENU OPERATION
Set Zone 2 Flow Temperature
If a second switched live is connected to the boiler for a second
heating zone then the ow temperature target for this zone can be
set independently. Press ENTER and the following screen will be
displayed.
MENU
Vent System
Switch Pre-Heat
Maximum Flow Temperature
Outside Sensor Slope
Exit
Enter
Press “-“ until the following screen is displayed.
MENU
Test Condensate Anti-Freeze
Set Zone 2 Flow Temperature
Exit
Enter
Press ENTER and the following screen will be displayed.
Set Zone 2 Flow Temperature
°C
70
Exit
Enter
Press “+” & “-“ to change the temperature to the require setting
and then ENTER. Press EXIT to return to normal operation.

Ideal Stelrad Group, pursues a policy of continuing improvement in the design and performance of its
products. The right is therefore reserved to vary specification without notice.
Ideal, P.O. Box 103, National Ave, Kingston Upon Hull, HU5 4JN. Tel. [phone] Fax. [phone].
Registration No. London 322 137.
September 2013 UIN 208550 A02