iiNet TG-789 User manual

TG789
Home Router for NBN™
Quick Setup Guide
NBN™ HFC

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1. Using the power cable supplied, connect the Power port on the back of your modem
to your power outlet.
2. Using the Ethernet cable supplied, connect the red WAN port on the back of the
modem to the UNI-D1 port on your NBN™ Connection Box (note that some boxes
may have one yellow LAN port to plug into instead).
3. If you wish to use your VoIP phone service, connect your phone handset to the
Phone1 port on the back of your modem.
4. Using an additional Ethernet cable, you can connect your computer to any of the 4
LAN ports on the back of your modem. Alternatively, follow the steps later in this
guide to connect WiFi devices such as computers, tablets and smartphones.
Plug in for NBN™HFC (Cable)
DSL LAN WAN Power
Port
Power
Button
Reset
Phone

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Plug in for NBN™HFC (Cable)
Power Socket
Wall Socket
Power Cable
Coaxial Cable
Ethernet Cable
NBN™ Connection
Box
Phone Cable
Handset (Optional)
Ethernet Cable
Plug into your
computer’s Ethernet
Port (Optional)

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Switch your modem on using the power button located
on the back. By default, your broadband settings should
configure automatically once your NBN™ service is
active and your modem is powered on for 15 minutes.
1. The Internet light on the front of your modem
should be green.
2. The Phone light on the front of your modem should
be solid green if you have an active VoIP phone
service and a handset connected to the modem. See
page 5 of this guide for more details.
Powering On Your Modem
Is the internet light off?
Ensure that you received an email from us advising
that your NBN™ service is ACTIVE.
- If you have, please turn to page 6 to log in to your
modem’s interface and enter the settings manually.
- If you haven’t received the email, your NBN™
connection is not ACTIVE yet. Please check your
last email from us for advice on your connection
appointment. It will include a reference number in
case you need to call with any concerns.

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Your modem’s WiFi has been pre-configured.
You’ll find the WiFi network name (SSID) and
password (Wireless Key) printed on a sticker on
the back of your modem.
1. Make sure that WiFi is enabled on your computer, tablet,
smartphone or other WiFi device.
2. View the list of available WiFi networks on your WiFi
device and select the network that matches the network
name on your modem’s sticker.
3. Enter the WiFi password (wireless key) exactly as printed
on the sticker on the back of your modem.
Note: You may notice there are two WiFi networks present.
You may connect to either of these, however most devices
will only be compatible with the 2.4GHz network. See the
sticker on your modem for more network details.
WiFi (Wireless) Setup

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By default, your VoIP phone service should
set up automatically once your NBN™ and
VoIP services are active and your modem is
online.
All you have to do is plug a handset into the Phone1 port
on the back of your modem.
If you can’t use your VoIP phone service after setting up,
please use the contact details on the back cover of this
guide to call our Support Team for assistance.
Porting your existing phone number to VoIP?
If you’ve asked us to convert your existing phone
number to a VoIP service, please allow up to 7 days after
your NBN™ service is active for this porting process to
complete. We’ll send you an email to confirm when your
VoIP service is active and ready to use.
VoIP Phone Setup

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Login & Manual setup
You can log into your modem’s interface to customise your WiFi network settings or attempt a manual setup.
1. On a computer or WiFi device that’s connected to your modem, open your web browser and go to http://10.1.1.1
2. Log in with the default username and password, which can be found under “GUI Login” on the sticker on the base of
your modem.
3. The Setup Wizard should open. If it doesn’t, select Setup Wizard.
4. Set WAN Interfaces to “Ethernet” with WAN Type “PPP over Ethernet”. VLAN Enabled should be turned ON.
5. Enter your credentials as provided in the email advising that your NBN™ service is active.
6. Click Next. After connecting successfully, you may wish to customize your WiFi network and/or GUI Login details
by following the steps on the next page of this guide.
7. If following these manual setup instructions doesn’t get you online, please use the details on the back cover of this
guide to call our Support Team for assistance.
iiNet Westnet Internode
Username e.g. “[email protected]” e.g. “[e-mail]” e.g. “[e-mail]”
Password recovery iinet.net.au/password westnet.com.au/password internode.on.net/getmypassword

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1. After logging into the modem interface (see steps 1—2 on previous page)
you can customize your WiFi network details as part of the Setup Wizard,
or by selecting the Wireless panel.
2. Your modem has 2 WiFi networks which share the same default
password but broadcast on different frequencies. If your device(s) can’t
connect to the latest 5GHz network, use the 2.4GHz one.
3. Wireless 2.4GHz or Wireless 5GHz (WiFi) must be turned ON. If SSID
Broadcast is OFF, your network name will not be visible to WiFi devices
and you’ll have to enter it manually to connect.
4. The 2.4/5GHz SSID Broadcast names are the names of your WiFi
networks. You can change these to anything you’d like.
5. Security Key Type/Security Mode should be set to WPA+WPA2 PSK.
6. Your 2.4/5GHz Security Keys/Wireless passwords are the passwords for
your WiFi networks. Change these to something that’s hard for others
to guess but easy for you to remember. Make sure you write down your
new WiFi details, otherwise you may need to factory reset your modem
if you forget them.
7. Click Save. After changing your WiFi details, you may need to reconnect
your WiFi device(s) using the new name/password.
WiFi Customisation

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The Setup Wizard allows you to change the username
and password used to log in at http://10.1.1.1. This can
be handy if you have tenants or meddling teens and you
don’t want them to change your modem settings.
Default username: admin
Default password: Printed on the sticker
on the base of your modem
To keep the defaults, simply retype them in all text boxes.
If you do set a customer username and/or password, you
should write it down and keep it somewhere safe.
All done!
If you can’t get online, see the back cover of this
guide to contact our friendly Support Team.
Router Security Settings
Tip
If you ever forget your custom login details, you can
factory reset the modem to return it to the default
settings. However, you will also lose all other custom
settings, so you’ll need to set up your modem again.

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1. How to claim under the warranty and your rights
1.1 In order to claim under the warranty, you should contact
us to advise that you wish to claim under the warranty and
answer any questions we have. We will assess whether you
are eligible to claim under the warranty and determine, at
our option and in accordance with any specific terms that
apply to the relevant equipment, whether to repair or replace
your equipment, or provide a credit.
iiNet:
• Phone: 13 22 58
• Email: [email protected]
Westnet:
• Phone: [phone]
• Email: [email protected]
Internode:
• Phone: [phone]
• Email: [email protected]
1.2 If we determine that your equipment needs to be returned,
you will be sent replacement equipment and a return freight
bag in which to return the faulty equipment.
1.3 If the faulty equipment is not returned to us, with all cables,
accessories and components, within 21 days of you receiving
the replacement equipment and return freight bag, you will
be charged the full price for the purchase of the equipment
that we sent to you, plus any shipping costs relating to
the prepaid satchel that was sent to you. You will also still
be charged for the original equipment and if the original
equipment has already been paid for, you will not be entitled
to a refund.
1.4 The warranty does not apply to faults caused by any of the
following (Non Covered Events):
a) any equipment not supplied by us;
b) any interference with or modification to the equipment or a
failure to use it in accordance with instructions; or
c) damage caused by you or someone who has used the
equipment (for example misuse or exposure to liquid or
excessive heat); or
d) an external event (for example a fire or flood).
1.5 If on inspection of the returned equipment we determine
that the fault was caused by a Non Covered Event, you will
be charged for the original equipment (or if the original
equipment has already been paid for, you will not be entitled
to a refund) and the replacement equipment, unless:
a) you have not used the replacement equipment;
b) and you return it to us in its unopened packaging, in which
case, you will not be charged for the replacement equipment.
Warranty Information

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1.6 The repair or replacement of equipment may result in loss
of data (such as loss of telephone numbers stored on your
handset).
1.7 Goods presented for repair may be replaced by refurbished
goods of the same type rather than being repaired.
Refurbished parts may be used to repair the goods. If your
equipment is replaced with refurbished equipment, the
warranty applies in relation to that refurbished equipment
from the remainder of the original Warranty Period or thirty
days, whichever is longer.
1.8 The benefits given to you by this warranty are in addition to
other rights and remedies you may have at law.
1.9 Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are
also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not
amount to a major failure.
1.10 This warranty is given by iiNet Limited (ACN 068 628 937) of
1/502 Hay Street, Subiaco, WA, 6008. You can contact us on
13 22 58 or via email to [email protected]t.au if you have any
questions regarding this warranty.
1.11 Latest Warranty Information: http://www.iinet.net.au/
about/legal/pdf/general-equipment-warranty.pdf
2. Warranty Period
Purchase: 24 Months
Rental: For the lifetime of the Rental Contract
2.1. You must notify us of the fault with your equipment within
the applicable Warranty Period (beginning from the date you
purchased the equipment)
2.2. We will repair, replace or provide credit for faulty equipment
provided by us at no cost to you, if you notify us of the fault
within the applicable Warranty Period.
2.3. However, we will charge you for the repair or replacement of
faulty equipment, if the fault was caused by a Non Covered
Event.
2.4. If we decide to repair the equipment, you must give us
sufficient information to assess the fault, including allowing
us to test your personal computer.
Warranty Information

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ACN 068 628 937
Westnet Support
Available 24/7
1300 786 068
[email protected]om.au
Internode Support
7am - Midnight (CST) 7 days
1300 788 233
[email protected]
iiNet Support
Available 24/7
13 22 58
[email protected]
Support