IKI KIVI-IKI Guide




Instructionsforinstallation
KIVI‐IKIwood‐burningstoves

KIVI‐IKIJr
KIVI‐IKI




11/2015

Sivu|1
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi

Carefullyreadthroughtheseinstructionsbeforeinstallationanduse:
‐ Thisinstructionmanualisintendedforthesaunaowner.Whentheinstallationis
completetheinstructionsmustbegiventotheownerorthepersoncaringforthe
sauna.

‐ Storetheseinstructionssafelyforfuturereference.
‐ Takecaretocomplywiththesafetydistancestoinflammablematerialswhenchoosingthe
locationforthestove.
‐ Besuretoinspectthefloor'scarryingcapacity,theconnectiontothechimneyandwhat
typeofpipingisrequired,whetherangledorstraight.
‐ NOTE!Becarefulwhenhandlingthestainlesssteelmeshframe,ithassharp
edges.Usealong‐sleevedshirtandprotectiveglovesduringtheinstallation.
Contacts


Technicalsupport
(Mon‐Fri9‐16)
+358(0)600550133
(1,49€/min+l.c.c.)
[email protected]
IKI‐KiuasOy
Hakaniemenkatu11
00530Helsinki
[email protected]
Production
Niilontie10
76150Pieksämäki
[email protected]

Vallilapick‐upstorage
Pälkäneentie5
00510Helsinki
[email protected]

Sivu|2
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
Tableofcontents

1. INSTRUCTIONSFORSAFETY.......................................................................................................................5
2. CONTENTSOFTHEDELIVERYANDINSTALLATION....................................................................................6
2.1 Thelocationfortheinstallation........................................................................................................6
2.2 Stovemodelsandtechnicaldata.......................................................................................................7
2.3 Preparationforuse............................................................................................................................7
2.4 Safetydistancestoinflammablestructures......................................................................................8
2.5 Minimisingthesafetydistances........................................................................................................8
2.6 Safetybaseforthestove...................................................................................................................8
2.7 Connectingflueandexhaustairpipe................................................................................................9
3. AIRVENTILATIONANDFRESHAIRFLOW................................................................................................10
3.1 Gravitationalventilation..................................................................................................................10
3.2 Mechanicalventilation....................................................................................................................10
3.3 Fluegasfansanduseofmultiplefurnaces.....................................................................................10
4. INSTALLATIONOFTHESTOVE.................................................................................................................11
4.1 Instructions......................................................................................................................................11
4.2 Images..............................................................................................................................................12
5. INSTRUCTIONSFORUSE..........................................................................................................................13
5.1 Settingfire.......................................................................................................................................13
5.2 Maintenance....................................................................................................................................14
5.3 Troubleshooting..............................................................................................................................14
5.4 Instructionsforsweeping................................................................................................................15
6. WARNINGS..............................................................................................................................................15
6. WARRANTY..............................................................................................................................................16








Sivu|3
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi









Sivu|4
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi









Sivu|5
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
1. INSTRUCTIONSFORSAFETY

Thesaunastoveisintendedforthesolepurposeofsauna‐bathing.Itsuseforanyotherpurpose,
suchasdryingclothesorheatingpremises,isprohibited.

Coveringthestoveduringuseorwhilestillwarmisprohibited.

Usingseawaterorothersaltwateronthestoveisforbiddenandcausesthewarrantytocease.

Becarefulwhentouchingtheflueconnectingpipe,thehatchandothermetalpartsofthestoveas
wellasthestones,theymaybehot.Useprotectiveglovesifyouneedtotouchtheseparts.

Beextracautiouswhentakingchildrentothesauna.

Duringinstallationandchangingofthestones,becarefulwiththesharpedgesofthemeshframe.
Useprotectiveglovesandalong‐sleevedshirt.

Inadditiontotheinstructionsinthismanual,pleasecomplywithEU15821regulationregarding
theuseofandintsallationsaunastovesaswellaslocalfireauthority'ssafetyinstructions.

Thewarrantydoesnotcoverdamagescausedbyfaultyinstallationandnegligentuse.


Sivu|6
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
2. CONTENTSOFTHEDELIVERYANDINSTALLATION
Makesureyouhaveallthepartsrequiredforthestove:

1pcsfurnaceandlowerpartofthemeshframe
1pcsloopedexhaustpipe(KIVI‐IKI2loops,KIVI‐IKIJr1loop)
1pcsuppermeshframe(excludingKIVI‐IKIJrstove)
1pcsashbox
1pcsgrate
1pcsglasshatch(incardboardbox)

Thedeliveryalsoincludes1ashspatula,1connectingfluepipeandaheavy‐dutymittento
beusedwhentouchingthehandleonthehatchwhenthestoveisheated.
2.1 Thelocationfortheinstallation

Whenchoosingthelocationforthestove,consider:
 Safetydistancestoinflammablematerialsandstructures
 Flueconnection(theheightofanexistingchimneypipe,ortherouteforthenewpipe)
 Theflooringmaterial(inflammable,non‐flammable,tiledorwater‐insulated)andthe
carryingcapacityofthefloor.
 Takeintoconsiderationthefactthattherearealotofstonesinthestoveanditisthere
foreheavy.(Fortechnicaldatarefertopart3.2)
 WerecommendIKIwood‐burningstovestobeconnectedprimarilytoabrickchimney,
oraceramicchimneyorair‐cooledchimney.Exhaustpipeouterdiameteris115mm.



Sivu|7
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
2.2 Stovemodelsandtechnicaldata

MODEL SIZEOF
THE
SAUNA
ROOM
HEATING
CAPACITY
KW
STONE
CAPACITY
(MAX)
WEIGHT
OFTHE
STOVE
HEIGHT
OFTHE
STOVE
DIAMETER
OFTHE
STOVE

KIVI‐IKIJr 8‐20m3 20 200kg 70kg 116cm 48cm 
KIVI‐IKI 15‐30m3 22,2 260kg 85kg 151cm 48cm 
2.3 Preparationforuse

 Werecommendyoulightafireinthestovebeforeputtinginthestonesandbathing,either
outsideorinawell‐ventilatedspace,inordertoburnoffpossibletoxicresiduefrom
protectiveoilsonthemetalandsteelsurfaces.
 Olivine,olivine‐doleriteandperidotitestonesarerecommended,insizessmallerthan10
cmindiameter.Thestonesshouldnotbeplacedtootightlytogetherallowingforfree
airflowinbetweenthestones.
 Donotstoreinflammableliquidsclosetothestove'sfurnace.
 Allchimneyfires,evenafterexhaustion,mustbereportedtothefireauthorities.
 Chimneysinprivateresidencesinrecreationaluse,suchascottagesandtheirsaunas,must
beswepteverythreeyears.
 Chimneysinprivateresidencesinpermanentuseandnon‐privatesaunasinfrequentuse
mustbesweptyearly.

Sivu|8
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
2.4 Safetydistancestoinflammablestructures

Pleasenotethatthegapbetweenthefurnaceandthe
meshframemustbefullycoveredbystones.
 Thedistancefromthelowerpartofthestove's
meshframetothesidesmustbe250mm
 Fromthesideofthefurnacethedistancemust
be300mm
 Fromtheglasshatchtothefrontthedistance
mustbe500mm
 Fromanexposedexhaustpipetothesidesthe
distancemustbe500mm
 Fromanexposedexhaustpipeupwardsthe
distancemustbe1000mm
2.5 Minimisingthesafetydistances

Thesafetydistancescanbecutdownbyuseofinsulation:
 by50%usingstandardinsulation(1mmmetal/fibreshieldand30mmairgap)
 by75%usingdoubleinsulation(twoshieldswithairgap)
2.6 Safetybaseforthestove

Ifyouwishtoplacethestoveoninflammablesurface(suchaswood),youneedtouseapanelof
non‐flammablematerialunderthestoveasasafetybase.Thesizeandshapeofthesafetybase
hastobeequaltosafetydistancestoinflammablesurfaces.Thefloorunderneathandinfrontof
thefurnacemustalsobeprotectedwithinflammablematerial.
IKI‐KiuasLtdhasastandardsizesafetybase,50cmindiameter,instock.Thebasehasadjustable
legs.
Thesafetybasecanbeusedalsowithtiledandwater‐insulatedflooringinwhichcasetheheat
radiationbecomeslesssevere.



Glasshatch
Exhaust
pipe

Sivu|9
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
2.7 Connectingflueandexhaustairpipe

Theheightoftheconnectingflueismeasuredfromthefloortothemiddleofthepipe,withoutthe
baseorotherraisedplatform,withthefurnaceonitslegs.Theouterdiameteroftheexhaustair
pipeinallwood‐burningstovesmodelsis115mm.


Sivu|10
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
3. AIRVENTILATIONANDFRESHAIRFLOW

Theventilationneedstobedesignedtoensureenoughfreshairforcleanburningandforthe
sauna‐batherstobreathecomfortably.Well‐designedventilationalsohelpsthesaunaroomdry
afterbathing.Therearemanymechanicalventilationsystemsavailablebyvariousdifferent
manufacturers.
3.1 Gravitationalventilation

Theairshouldbeledfromoutsidethroughapipewith50‐100mmgrateandchargingvalveinto
theproximityofthestoveatfloorlevel(50‐100mmabovethefloor).Freshairshouldbeledfrom
outsidethrougha100mmpipetoabout50‐1000mmabovethestonebase.
Exhaustairshouldbeledoutsideofthesaunathroughapipewithanadjustablegrateanda
chargingvalve,whichshouldideallybelocatedattheoppositewalltothestove,preferably
betweenthemidandupperbenches.Thepipeshouldexittheouterwalljustbelowtheroof.The
exhaustvalvecanbelocatedintheceilingorclosetotheceilingattheoppositewalltothestove.
Ifthein‐comingairisledinthroughavalveinthedoorbetweenthesaunaandwashingroomora
gapunderthedoor,freshairneedstobeledtothewashingroomfromoutside.
Theairroutesmustbekeptopenduringbathinganddryingthesaunaafterwards.Thegratesneed
tobeinstalledsothattheycannotgetblocked.
Asthefireburnsinthestovetheaircirculatesinthesauna:theoxygen‐richairflowsupwardsand
warmsupandthehotexhaustairissuckedouttotheoutletchannelthroughtheventinthe
oppositewallthatleadsitoutside.
3.2 Mechanicalventilation

Mechanicalventilationassiststheairtocirculatemoreefficiently.Theprinciplefortheplacementof
airventsisthesameasforgravitationalventilation.
3.3 Fluegasfansanduseofmultiplefurnaces

 Wedonotrecommendtheuseofafluegasfan.Thehightemperatureofthefluegasmay
breakthefan.
 Ifthereismorethanonefurnaceinthesaunaroom,thefluegasofeachneedstobeled
outtoindividualoutletchannels(e.g.aboilerandastoverequirea2‐inletpipe).
 Thearrangementsforairventilationneedtobeconsideredcasebycaseaccountingforthe
sizeoftheroomandtheamountoffurnaces,andcontrolledwithanadjustablevalve.

Sivu|11
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
4. INSTALLATIONOFTHESTOVE
4.1 Instructions

Bewareofthesharpedgesofthestainlesssteelmeshframe.Usealong‐sleevedshirtand
protectiveglovesduringtheinstallationandpilingofthestones.Takeintoaccountalllocal,
nationalandEurope‐wideregulationswhileinstallingthestove.Thestoveshouldnotbeinstalled
toadividedchimney.

1. Placethefurnaceonasturdyandnon‐flammablebaseinthemiddleoftheplanned
installationspotaccordingtotherequiredsafetydistancestoinflammablesurfaces,(page
9).
2. Thestoveshouldbeinstalledonconcreteorstonefloorotherwiseitrequiresametallic
insulatingpanel.Thestovemustnotbeinstalledonwater‐insulatedorheatedfloorwithout
aninsulatingpanel.
3. Removetheprotectiveplasticcovering.
4. Ensurethatthefurnaceislevelledandtheexhaustpipefitsthechimneyconnectionpipe.Use
theadjustablelegstolevelthestoveifneeded.
5. Pilestonestothelowerpartofthemeshframeonebyone.Olivine,olivine‐doleriteand
peridotitestonesarerecommended,insizessmallerthan10cmindiameter.Thestones
shouldnotbeplacedtootightlytogetherallowingforfreeairflow.Takecaretocoverall
themetalpartsofthestove.Notethattheuseofsoapstoneandnaturalstonesisallowed
onlyontheouteredgesandonthetopoftheheater.
6. Settheloopedexhaustpipeinplaceontopofthefurnace(image1).
7. Attachtheuppermeshframesothatthetopframefitsinsidethelowerframe(image2)
(excludingtheKIVI‐IKIJr.).
8. Settheexhaustpipetotheflueconnection.
9. Filltheuppermeshframewithstones(excludingtheKIVI‐IKIJr.).
10. Attachtheglasshatchtothefrontofthefurnace.Thefrontofthefurnacehasholesforthe
boltstogoin(image3)Usethenutstofixtheboltsfromtheinsideofthehatch(image4).
11. Putthegrateandashboxinplace(image5).


















Sivu|12
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
4.2 Images


NOTEDURINGUSE:Thesurfaceofthestonessinksinalittleafterawhileinuse.Thedisintegrationofthe
stonesdependsonthetypeofstonesandthefrequencyofuse.Theconditionofthestonesshouldbe
checkedyearlyandbrokenstonesmustbereplacedwithnewones.


















Image1 Image2 Image3

Image4 Image5 



Sivu|13
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
5. INSTRUCTIONSFORUSE

Theheatingtimeisapproximatelyonehour,dependingonthesizeof
theroomandstove.TheproperbathingtemperatureforIKI‐stovesis
approximately50‐70degrees.
5.1 Settingfire
 Emptyoutthefurnacefromleftoverashandremainsfrom
previoususe.
 Opentheclosingpanelinthepipeandmakesurethereis
appropriateairflow.
 Fillthefurnacewithamaximumof2/3rdsoffirewood(3‐4
piecesoflog).
 Laythelogslooselyinatoprightpositionatthebackofthe
furnace(seeimageforreference).
 Setfiretothekindlingandclosethehatch.Adjustdraughtby
pullingtheashboxoutslightly.Donotburnthefurnacewiththehatchopen.
 Whenneeded,putmorewoodintothefurnace.Usetheashspatulatomovethe
embersforbetterburning.
 Thelogsshouldbeabout12‐15cmindiameter.Toreachbathingtemperature,two
logswillsuffice.

NOTE!Thehandleonthehatchgetshotduringheating.Usetheheavy‐dutymittenprovided
toworkthehandle.Initiallyitisgoodtoleavetheashboxslightlyopenwhensettingfireto
thefurnacetogetitgoing.Duringbathing,whenthetemperatureishighenough,theashbox
can be closed to save wood. Ensure there is appropriate fresh air coming into the sauna.
Makesurethegratingintheexhaustairventsdonotbecomeblocked.
Useofwood:

KIVI‐IKIJr:Initialloadweight3kg,additionalload3pcs,additionalloadweight3kg.
KIVI‐IKI:Initialloadweight3,5kg,additionalload4pcs,additionalloadweight3,5kg.

The hatch should be kept closed to prevent smoke leakage during bathing. Only open it for
settingandadjustingthefireandcleaningup.

Usedrycleanwood.Humidityofthewoodaffectstheburningresultandefficiency.Forkindling
werecommendbirch‐bark,manufacturedlightingblocksandnewspaper.

Donotusethestovetoburn:
‐ materials that have ahigh burning temperature(e.g. chipboard, plastic, coal, compressed
woodorwoodchip).
‐ paintedorsaturatedwoods.
‐ trash,PVC,textiles,leather,rubberordisposablediapers.
‐ compostmaterials,suchasleavesandgrasscuttings
‐ liquidfuels


Sivu|14
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
5.2 Maintenance
Note!Theglasshatchwillchangecolourandgetdarkerinuse.Ifthepaintwearsoff,itcanbe
repaintedwithheat‐proofpaint(600‐degree).Beforepaintingyouneedtosanddownthehatch
andwipethesurfacecleanwithadegreaser.
5.3 Troubleshooting
IKI‐KiuasLtdcustomersupporthelpsoutinallstove‐relatedissues.Seecontactdetailsonpage2.
Beforecallingus,payattentiontothefollowingguidelines:

1. Checkthewarrantyfromthepurchasereceipt,(refertopage4fordetailsonwarranty).
2. Checkthetroubleshootingguideandseewhatyoushoulddotoattempttofixthesituation.

TROUBLE HOWTOFIXIT


Thereisnodraught
1. Checkthechimneyisnotblocked,andtheclosingpanel
inthepipeisopen
2. Hasthechimneybeensweptasinstructed?
3. Islowpressureaffectingtheweather?Burnpaperinthe
furnaceandleavethehatchopenforawhile.
4. Checkthatthekindlingandwoodaredry

Toomuchdraughtinthefurnace
1. Closethehatchandashbox
2. Ifthepipeisalongone,adjustthepanelinthepipe


Thesaunadoesnotheatup
properly
1. Isthestovethecorrectsizeforthesaunaroom(heating
capacityversusroomsize,insulation,timberwalls,stone
andglasssurfaces)
2. Istheairventilationdesignedcorrectly?
3. Arethereenoughstonesandhavetheybeenlaid
correctly?
4. Checktheconditionandqualityofthestones:use
olivinediabaseunder10cmdiameter

Thestonesarenotheatingup
properly
1. Arethereenoughstonesandhavetheybeenlaid
correctly?
2. Checktheconditionandqualityofthestones:useolivine
diabaseunder10cmdiameter
3. Isthewooddryandhaveyousetthecorrectamount?

Watertype


Effect


Recommendation
HumusconcentrationColor,taste,precipitates<12mg/l
IronconcentrationColor,smell,taste,precipitates<0,2mg/l
Hardness:mostimportantsubstances
aremanganese(Mn)andlime,i.e.
calsium(Ca)
PrecipitatesMn:<0,05mg/l
Ca:<100mg/l
ChlorinatedwaterRisktohealthForbidden
SeawaterFastcorrosionForbidden

Sivu|15
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi

5.4 Instructionsforsweeping
1. Takeoutthestonesuntiltheloopedpipeisexposed.
2. Openthesweepinghatchintheloopedpipe(notoolsrequired)
3. Useaflexiblenylon‐brushforsweeping.Theuseofametallicsweeperisforbidden,asitmay
scratchtheinnersurfaceofthepipe.
4. Alternatively,useanindustrialvacuumcleanerinsteadofmanualsweeping.
5. Sprayorpourwaterusethenylonbrushtofinishthecleaning.







6. WARNINGS
‐ Useprotectiveglovesandalong‐sleevedshirtwhenhandlingthemeshframeand
whileinstallingandpilingthestones
‐ Stayinginthehotsaunaforlongperiodsincreasesbodytemperature,whichmaybe
dangerous.
‐ Becarefulwhenthestoveisheated:Themetallicpartsandthestonesgethotenough
toburnskin.
‐ Donotpourwateronthestovewhenpeoplearenearit.Thewatervapourisextremely
hotandcancauseburns.
‐ Preventchildrenfromgettingclosetothestove.
‐ Donotleavechildren,handicappedorillpeopletousethesaunawithoutsupervision.
‐ Consultyourdoctoraboutanyhealthconcernsregardingsauna‐bathing.
‐ Consultchildwelfareclinicabouttakinglittlebabiestothesauna.
‐ Alwaysmovecarefullyinthesauna,asthebenchesandfloorsmaybeslippery.
‐ Nevergotoahotsaunaundertheinfluenceofalcohol,medicationornarcotics.
‐ Neversleepinahotsauna.
‐ Sea‐airandahumidclimatemaycorrodethemetalsurfacesoftheheater.
‐ Donothangclothestodryinthesauna,asthismaycauseariskoffire.Excessive
moisturecontentmayalsocausedamagetotheelectricalequipment.

Sivu|16
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi
6. WARRANTY
IKI‐KiuasLtd.grantsitsproductsawarrantyaccordingtothefollowingconditions.Themanufacturerguaranteesthequalityand
functionalityofitsproductsforthedurationofthewarrantyperiod.ThewarrantyappliestoproductssoldandinusewithinEU
Region.Thewarrantyrequiresthatthebuyeroftheproductfollowsthemanufacturer’sinstructionsregardingtheplacementofthe
heater,itsinstallation,useandmaintenanceaswellasthoseregardingthequalitiesofthestonesusedintheheater.Thewarranty
durationistwo(2)yearsfromthedateofpurchaseoftheproduct.Forspa‐andpublicsaunasthewarrantyperiodisone(1)year,or
isdeterminedbasedontherateofusage.Moreinformationfromthemanufacturer.
.

Thewarrantyforwood‐burningstovesrequiresthat:
1. Incaseofdefectormalfunction,thebuyermustalwayscontactthemanufacturerorsalesagentbeforesearchingforthe
causeorattemptingtorepairit.
2. Inprivateapartmentuse,thestonespaceneedstocleanedoutandre‐piledatleastonceayearandweatheredstones
needtobereplacedwithnewones.
3. Ininstitutionalorprofessionaluse,theheater’sstonesmustbere‐piledatleastthreetimesayearduringthewarranty
period.Ifthisisnotdone,thewarrantyceasestoapply.Inaddition,thestonesmustbechangedtonewonesatleast
onceayear.Proof,suchastheproduct’spurchasereceipt,mustbepresentedatrequest.Theuseofceramicheater
stones(otherthanthoseformKerkes)isprohibited.Incasethesehavebeenused,thewarrantyexpires.
4. Thewarrantydoesnotcoverdismantlementorreinstallationonsaunabenches, removal of sauna stones nor re‐piling
them.
5. Thewarrantyforreplacementpartsis12monthsfromthedayofpurchase.Thereplacementforthedamagedpartwill
bedeliveredtothesalesagentcostfree.Installationofthereplacementpartmustbecarriedoutbyamechanic,whohas
beenapprovedbythemanufacturer.Themanufacturerisnotliabletoreimburseanycostsduetotheremovalofthe
faultypartortheinstallationofthereplacement.Thefaultypartmustbereturnedtothemanufactureratrequestandat
theirexpense.Themanufacturerwillissueitsfreightcontactsnumberforthedeliveryofthefaultypart.Receiptfromthe
resellerorcertificatefromamanufacturer’sauthorizedmechanicwillfunctionasawarrantycertificate.
6. Limitationstowarranty:Theproductownermusttakegoodcareoftheproduct.Onreceivingtheproduct,theowneris
expectedtocheckthatitdoesnotshowsignsofdamagecausedduringshippingorstorage.Incaseofsuchdamage,they
mustcontactthesalesagentortransportcompanyimmediately.Themanufacturerisnotliableforanydamagescaused
duringshipping,orbyinappropriatestorage,installationoruseagainstmanufacturer’sinstructions,neglectof
maintenance,ordamagecausedbyplacementoftheheaterinaplacewhichdoesnotmeettherecommendationsmade
bythemanufacturer.
7. Damagenotifications:Theownerisresponsiblefornotifyingthemanufacturer,thesalesagent,ormanufacturer’s
authorizedmechanicofanydamageormalfunctionassoonasitappearsandwithin14days.Anywarrantyrelatedclaims
mustbesubmittedwithin14daysfromtheclosingdateoftheproduct’swarrantyperiod.
8. Manufacturer’sactionsregardingwarranty,continuationofwarranty:Inreceiptofasubstantiatedwarrantyclaim,the
manufacturerwillrepairorchangetheproduct.Thisisdoneinthemanufacturer’sexpense,andthemanufacturerisfree
toselectthemostcost‐effectivealternative.Thewarrantyforreplacementpartsisoutlinedabove.Thereplacementpart
isgrantedwarrantyaccordingtospecifications.Thewarrantyforarepairedpartcontinuesasbefore.Themanufactureris
notliableforreimbursinganyexpenses,businesslossorotherdirectorindirectharmoccurredtothebuyerfrom
damagesormalfunction.
9. Shippingreturnitemsistheresponsibility of thesender.Theproducts mustbecarefullywrappedtopreventdamage
during transportation. Padding must be 5 cm or more all around the product. Ikikiuas Ltd. recommends using original
packingmaterials,whichareexpresslydesignedforsafetransportation.
10. IkikiuasLtdisnotresponsibleforpartsthataredamagedduringreturnshipments.Anydamagescausebythecustomer
dueto erroneous orimproper packing and care will be chargedfrom the customer. Ikikiuas Ltd withholdsthe right to
chargethecustomerforreturnswithoutpropercauseoragainstcontract.Thecustomerisresponsibleforhandlingand
shippingcosts.
11. Qualityguarantee:Themanufacturerguaranteesthedurabilityofthestainlesssteelparts(resistorplatformandframe)
inprivatehomeusefor10years.Duringthewarrantyperiodanydefectsthatappearintheheater'srawmaterialsorare
production‐basedwillberepairedfreeofcharge.Forexample,theuseofseawaterontheheaterisforbidden.
12. Thewarrantydoesnotcovercolourchanges,slippingorhair‐linefractures,characteristictonaturalstones,whichdonot
affecttheuseorthesafetyoftheheater.Damagesoccurredwhileshippingmusttoberecordedinthewaybillwhenthe
productisreceivedorwithin7daysofdelivery.Shippingdamagemustalsoalwaysbereportedtotheshippingcompany’s
lastcontact.Thedamagedpartneedstobestoredforinspection.Insurancecompensatesforthenewpart,whichwillbe
deliveredbyapublictransporter.Inallissuesconcerningwarrantycontactthestoretheproductwasboughtfrom.

Sivu|17
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi

Sivu|18
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi

Sivu|19
KIVI‐IKIwood‐burningstove:instructionsforinstallationanduse
www.ikikiuas.fi