ILLUMINARC ILLUMIPANEL 40 IP OPTIC RGB User manual

Ilumipanel 40 IP Optic RGB
User Manual

Edition Notes
Ilumipanel 40 IP Optic RGB User Manual
Edition Notes
The Ilumipanel 40 IP Optic RGB User Manual Rev. 3
covers the description, safety
precautions, installation, programming, operation, and maintenance of the
Ilumipanel 40 IP
Optic RGB. ILUMINARC®released this edition of the Ilumipanel 40 IP Optic RGB User
Manual in May 2015.
Trademarks
The ILUMINARC®logo, the ILUMINARC®
name and all other trademarks in this document
related to services or products by ILUMINARC®
are trademarks owned or licensed by
ILUMINARC®, its affiliates, or subsidiaries. Any other
product names, logos, brands,
company names, trademarks featured or ref
erred to within this document are the property of
their respective trademark holders.
Copyright Notice
The entire content of this document, except where applicable and unless otherwise noted, is
solely owned by ILUMINARC®, a trademark of Chauvet & Sons, Inc.
© Copyright 2015 ILUMINARC®.
All rights reserved.
Electronically published by ILUMINARC®in the United States of America.
Manual Usage
ILUMINARC®
authorizes its customers to download and print this manual for professional
information purposes only. ILUMINARC®expressly prohibits the u
sage, copy, storage,
distribution, modification,
or printing of this manual or its content for any other purpose
without its written consent.
Document Printing
For better results, print this document in color, on letter size paper (8.5 x 11 in), double-sided.
If using A4 paper (210 x 297 mm), configure
your printer to scale the content of this document
to A4 paper.
Intended Audience
Any person in charge of installing, operating, and/or maintaining the
Ilumipanel 40 IP Optic
RGB should read all of both the guide that shipped with it and this User Manual before
installing, operating, or maintaining this product.
Disclaimer
ILUMINARC®
believes that the information contained in this manual is accurate in all
respects. However, ILUMINARC®
assumes no responsibility for any error or omissions in this
document. ILUMINARC®
reserves the right to revise this document and to make changes from
time to time in the content hereof without obligation of ILUMINARC®
to notify any person or
company of such revision or changes. This does not constitute in any way a commitment by
ILUMINARC®to make such changes. ILUMINARC®
may issue a revision of this manual or a
new edition of it to incorporate such changes.
Document Revision
The Ilumipanel 40 IP Optic RGB User Manual Rev. 3 supersedes all previous versions of this
manual. Please discard any older versions of this manual, whether in printed or electronic
format, and replace with this version.
Author Date Editor Date
D. Couppe 5/4/15

Table of Contents
Ilumipanel 40 IP Optic RGB User Manual i
Table of Contents
1. Introduction ...................................................................................................1
What Is In The Box....................................................................................................... 1
Unpacking Instructions................................................................................................. 1
Claims .................................................................................................................................1
Text Conventions ......................................................................................................... 1
Safety Notes................................................................................................................. 2
Personal Safety...................................................................................................................2
Mounting and Installation.....................................................................................................2
Power and Wiring................................................................................................................2
Operation.............................................................................................................................2
2. Product Description......................................................................................3
Features ....................................................................................................................... 3
Options................................................................................................................................3
Product Overview......................................................................................................... 4
Product Dimensions ..................................................................................................... 5
3. Installation.....................................................................................................6
Mounting....................................................................................................................... 6
Orientation...........................................................................................................................6
Installation...........................................................................................................................6
AC Power ..................................................................................................................... 7
Power Consumption............................................................................................................7
AC Plug ...............................................................................................................................7
Power Wiring.......................................................................................................................7
DMX Linking................................................................................................................. 8
DMX Modes.........................................................................................................................8
Signal Wiring .......................................................................................................................8
Protocol Connectivity...........................................................................................................8
Controllers.................................................................................................................... 9
DMX Controller....................................................................................................................9
ILUMICODE ADDRESSER ...............................................................................................10

Table of Contents
ii Ilumipanel 40 IP Optic RGB User Manual
4. Operation.....................................................................................................11
ILUMICODE ADDRESSER........................................................................................ 11
Ilumicode Panel Description..............................................................................................11
Control Options .......................................................................................................... 11
Programming.............................................................................................................. 11
DMX Personality................................................................................................................11
DMX Starting Address.......................................................................................................11
Static Colors......................................................................................................................12
Dimmer..............................................................................................................................12
Color..................................................................................................................................12
Whites Setting ...................................................................................................................12
Reset to Factory Settings..................................................................................................12
Menu Map .................................................................................................................. 13
DMX Values ............................................................................................................... 14
ARC FULL.........................................................................................................................14
ARC1.................................................................................................................................14
ARC1+D............................................................................................................................14
SOLID................................................................................................................................14
5. Technical Information................................................................................. 15
Maintenance............................................................................................................... 15
Repairs....................................................................................................................... 15
Troubleshooting.......................................................................................................... 16
Photometrics .............................................................................................................. 17
LED Disclaimer........................................................................................................... 18
LED Life.............................................................................................................................18
LED Binning.......................................................................................................................18
Color Rendering Index (CRI).............................................................................................18
Returns....................................................................................................................... 19
Technical Specifications............................................................................................. 20

Introduction
Ilumipanel 40 IP Optic RGB User Manual 1
1. Introduction
This symbol
indicates critical
installation,
configuration, or operation
information. Failure to
comply with this
information can make the
product not work, damage
third-party equipment, or
harm the user.
This symbol
indicates
important
installation or
configuration information.
Failure to comply with this
information may prevent
the product from
functioning correctly.
This symbol
indicates useful
information.
The term “DMX”
used throughout
this document
refers to the USITT
DMX512-A transmission
protocol.
What Is In The Box
•Ilumipanel 40 IP Optic RGB
•Power Input Cable (bare-ended)
•Data Input/Output Cable (bare-ended)
•Warranty Card
•Quick Reference Guide
Unpacking Instructions
Immediately upon receiving a product from ILUMINARC®, carefully unpack the carton. Check
the contents of the box to ensure that all parts are present and that they are in good condition.
Claims
The carrier is responsible for any damage incurred during shipping. Therefore, if the
received merchandise appears to have been damaged during shipping, the customer
must submit the damage report and any related claims to the carrier, not
ILUMINARC®. The customer must submit the report upon receipt of the damaged
merchandise. Failure to do so in a timely manner may invalidate the customer’s claim
with the carrier.
For other issues such as missing components or parts, damage not related to shipping,
or concealed damage, the customer must make claims to ILUMINARC®within 7 days
of receiving the merchandise.
Text Conventions
Convention
Meaning
1~512
A range of values in the text
50/60
A set of mutually exclusive values in the text
“ILUMICODE UM”
The name of another publication or manual
<SET>
A button on the product’s control panel
Settings
A product function or a menu option
MENU > Settings
A sequence of menu options
1~10
A range of menu values from which to choose in a menu
Yes/No
A set of two mutually exclusive menu options in a menu
ON
A unique value to enter or select in a menu

Introduction
2 Ilumipanel 40 IP Optic RGB User Manual
There are no
user-serviceable
parts inside this
product. Any reference to
servicing you may find in
this User Manual will only
apply to properly certified
ILUMINARC®
technicians. Do not open
the housing or attempt
any repairs unless you
are certified to do so.
Please refer to all
applicable local codes
and regulations for the
proper installation of this
product.
Keep this manual for
future consultation. If you
sell this product to
another user, make sure
that they also receive this
manual.
In the unlikely
event that your
Ilumipanel 40 IP
Optic RGB may require
service, please contact
ILUMINARC®Technical
Support.
Safety Notes
Please read all the following Safety Notes carefully because they include important information
on how to install, use, and maintain this product safely.
Personal Safety
•Avoid direct eye exposure to the light source while the product is on.
•Always disconnect this product from its power source before servicing.
•Always connect this product to a grounded circuit to avoid the risk of electrocution.
•Do not touch this product’s housing when operating because it may be very hot.
Mounting and Installation
•This product is for outdoor use and can be submerged (IP67). However, do not
submerge deeper than 1 m for more than thirty (30) minutes.
•CAUTION: When transferring product from extreme temperature environments,
(e.g. cold truck to warm humid ballroom) condensation may form on the internal
electronics of the product. To avoid causing a failure, allow product to fully acclimate to
the surrounding environment before connecting it to power.
•Make sure there are no flammable materials close to this product while it is operating.
•When hanging this product, always secure it to a fastening device using a safety cable.
Power and Wiring
•Always make sure that you are connecting this product to the proper voltage per the
specifications in this manual or on the product’s sticker.
•Never connect this product to a dimmer pack.
•Make sure that the power input cable is not cracked, crimped, or damaged.
•Never disconnect this product by pulling on the power cable.
Operation
•The maximum ambient temperature is 104° F (40° C). Do not operate this product at a
higher temperature.
•In case of a serious operating problem, stop using this product immediately!

Product Description
Ilumipanel 40 IP Optic RGB User Manual 3
2. Product Description
The Ilumipanel 40 IP Optic RGB is a flat-panel wash product that may be used to light a variety
of both indoor and outdoor applications.
The Ilumipanel 40 IP Optic RGB consists of the main housing and a steel yoke. The DMX
input and output is located on rear of the product near the bottom.
Features
•1, 3, 4, or 7-channel RGB LED wash product
•Operating modes:
1-channel: Dimmer
3-channel: RGB control
4-channel: RGB, dimmer
7-channel: RGB, dimmer, color macro, strobe, dimmer speed
•5 distinct dimming curves
•11 customizable color temperature presets
•RGB color mixing with or without DMX controller
•High-power, 3 W LEDs (14 red, 14 green, and 12 blue)
•Built-in automated programs
•Cast aluminum, IP67 housing
•Impact-resistant glass lens cover
•IP67 stainless steel gland nuts for cable entry
•Adjustable bracket
•Humidity-controlling GORE® valve
Options
•Ilumicode controller (for product configuration)
•The RDM2go, which includes a built in ilumicode addresser along with many other useful
features is now available.
•The Ilumicoode addresser is required for product configuration (sold separately).

Product Description
4 Ilumipanel 40 IP Optic RGB User Manual
Product Overview
Data In/Out
Adjustment
Knob
3 W LEDs
Power In
GORE® Valve
L. Side View
Rear View
R. Side View
Front View

Product Description
Ilumipanel 40 IP Optic RGB User Manual 5
Product Dimensions

Installation
6 Ilumipanel 40 IP Optic RGB User Manual
3. Installation
Make sure to
mount this product
away from any
flammable material as
indicated in the Safety
Notes.
Mounting
Before mounting this product, read and follow the recommendations indicated in the Safety
Notes.
Orientation
Always mount this product in a safe position, making sure there is adequate room for
ventilation, configuration, and maintenance.
Installation
The Ilumipanel 40 IP Optic RGB has 3 mounting points on the mounting bracket to
secure it to almost any surface provided that it can support the product’s weight.
ILUMINARC® recommends following the general guidelines below when mounting
the Ilumipanel 40 IP Optic RGB.
•When selecting an installation location, consider ease of access to the product for
operation, programming adjustments, and routine maintenance.
•Make sure the product’s mounting location can support its weight. See the
Technical Specifications for the weight requirements of this product.

Installation
Ilumipanel 40 IP Optic RGB User Manual 7
Always connect
the Ilumipanel 40
IP Optic RGB to
a protected circuit with an
appropriate electrical
ground to avoid the risk of
electrocution or fire.
Never connect
the Ilumipanel 40
IP Optic RGB to a
rheostat (variable resistor)
or dimmer circuit, even if
the rheostat or dimmer
channel serves only as a
0% to 100% switch.
Make sure to
connect the
Ilumipanel 40 IP
Optic RGB to a power line
with the proper voltage
and frequency, as per the
specifications in this
manual or on the
product’s sticker.
AC Power
The Ilumipanel 40 IP Optic RGB has an auto-ranging power supply that works with an input
voltage range of 100~240 VAC, 50/60 Hz.
Make sure that you are connecting this product to the proper voltage per the specifications in
this User Manual or on the product’s sticker.
Power Consumption
To determine the power requirements for the Ilumipanel 40 IP Optic RGB, refer to the
label affixed to the side of the product. Alternatively, you may refer to the Technical
Specifications.
The listed current rating indicates the maximum current draw during normal operation.
AC Plug
The Ilumipanel 40 IP Optic RGB comes with a bare-ended power input cord for
hardwire installation. Use the table and the illustration below to wire a plug.
Connection Wire (U.S.) Screw Color (U.S.) Wire (Europe) IP67 Pin
AC Live
Black
Yellow or Brass
Brown
1
AC Neutral
White
Silver or Gray
Blue
2
AC Ground
Green/Yellow
Green
Green/Yellow
3
The listed
current rating
indicates the
maximum
current draw during
normal operation.
If you choose to
bury the power or
signal distribution
boxes, make sure that
they are IP67-rated or
greater.
Power Wiring
You can connect the bare-ended, IP67-rated AC power cable from the product to an
IP67-rated power connector or IP67-rated junction box.
If using junction boxes, make sure to use IP67-rated conduit for surface installations.

Installation
8 Ilumipanel 40 IP Optic RGB User Manual
The Ilumipanel
40 IP Optic RGB
must be linked using
DMX cable in a daisy
chain (serial) fashion. To
comply with the EIA-485
standard, no more than
32 products should be
connected on one daisy
chain without using a
DMX optically isolated
splitter. Doing otherwise
may result in deterioration
of the digital DMX signal.
USITT
recommends
limiting the total
length of the DMX cable
(from the first
product/controller to the
last product) to 300~455
m (985~1,500 ft).
Disconnect the
product from the
AC power before
opening it.
The signal cable
must match or
exceed the
electrical characteristics
of the Belden® 9841
cable for EIA RS-485
applications. You may
also use CAT5, 5e, or
CAT6 LAN cable.
DMX Linking
You may link the Ilumipanel 40 IP Optic RGB to a DMX controller using a standard DMX serial
connection. If using other DMX products compatible with the Ilumipanel 40 IP Optic RGB, you
can control each individually with a single DMX controller.
If you are not familiar with the DMX standard, or if you need information about the DMX cables
needed to link the Ilumipanel 40 IP Optic RGB to a DMX controller, download the DMX Primer
from the ILUMINARC® website at http://www.iluminarc.com/reports/dmx-primer.
DMX Modes
The Ilumipanel 40 IP Optic RGB uses the standard DMX data connection for its ARC1,
ARC1+D, ARC FULL, and SOLID modes.
Refer to the Introduction chapter for a brief description of these modes. Refer to the
Operation chapter to learn how to configure the Ilumipanel 40 IP Optic RGB to work in
these modes. The DMX Values section provides detailed information regarding the
DMX modes.
DMX Mode DMX Address DMX Mode DMX Address
ARC FULL
506
ARC1+D
509
ARC1
510
SOLID
512
Signal Wiring
To provide signal for the Ilumipanel 40 IP Optic RGB, you can connect the bare-ended,
IP67-rated signal cable from the product to two IP67-rated signal connectors (DMX
In/DMX Out) or use an IP67-rated junction box. In this case, make sure to use
IP67-rated conduit.
Protocol Connectivity
The Ilumipanel 40 IP Optic RGB uses the USITT DMX 512 Protocol. The figure
illustrates the recommended connection method.

Installation
Ilumipanel 40 IP Optic RGB User Manual 9
If you have not
configured the
DMX starting
address and
DMX mode for each
product, they will all use
their default values. This
means that all products
will operate in unison.
Controllers
The Ilumipanel 40 IP Optic RGB can operate with a standard DMX controller or the
ILUMICODE ADDRESSER. The sections below provide information on how to connect these
products to the corresponding controllers. The instructions to operate these products with each of
the above controllers are in the Operation chapter of this manual.
DMX Controller
The Ilumipanel 40 IP Optic RGB can work with a standard DMX controller. The
channel assignments will depend on the chosen personality (see the corresponding Menu
Map section) and the DMX address assigned to each product (see the Programming
section).
The figure below illustrates how to connect the DMX controller to the Ilumipanel 40 IP
Optic RGB.

Installation
10 Ilumipanel 40 IP Optic RGB User Manual
To assign
individual DMX
addresses to
each product,
you must connect the
ILUMICODE
ADDRESSER to each
product, individually.
ILUMINARC®
suggests that you
connect no more
than 20 products
in this mode and keep the
total distance to less than
60 m (197 ft). Otherwise,
you might need to use an
optically isolated signal
amplifier.
The RDM2go,
which includes a
built in ilumicode
addresser along with
many other useful
features is now available.
ILUMICODE ADDRESSER
The Ilumipanel 40 IP Optic RGB uses the ILUMICODE ADDRESSER (“Ilumicode”)
for configuration purposes. The diagram below shows how to connect the Ilumicode to
this product. This connection will control multiple products at the same time, all having
the same DMX address.
Important: The Ilumicode must be used to configure this product. The Ilumicode
can be purchased separately through your ILUMINARC® sales representative.

Operation
Ilumipanel 40 IP Optic RGB User Manual 11
4. Operation
When you scroll
through the
menu options,
you will see
many of them that do not
correspond with the menu
map. Skip them, as they
do not work with the
RGBWA only output
products.
ILUMICODE ADDRESSER
The Ilumipanel 40 IP Optic RGB needs an external controller, the ILUMICODE ADDRESSER
(“Ilumicode”), to change its configuration.
Ilumicode Panel Description
Control Options
You can set the Ilumipanel 40 IP Optic RGB start address in the 001~512 DMX range. This
allows for the control of up to 73 products in the 7-channel ARC FULL personality.
Programming
Carry out all the programming procedures indicated below from the control panel. Refer to the
Menu Map section to learn how the menu options relate to each other.
Use <ENTER> and <MENU> to change levels in the Menu Map, moving right and left
respectively. Use <UP> and <DOWN> to move vertically within the Menu Map.
DMX Personality
1. Go to PERSON and select any DMX personality.
2. Make sure to rearrange the DMX addresses of all products in the current DMX
universe to avoid address overlapping.
DMX Starting Address
1. Go to DMX.
2. Select a starting DMX address (001~512).
Button
Function
<MENU>
Exits from the current menu or function.
<ENTER>
Enables the currently displayed menu or sets the
currently selected value into the selected function.
<UP>
Navigates upwards through the menu list and increases
the numeric value when in a function.
<DOWN>
Navigates downwards through the menu list and
decreases the numeric value when in a function.
<POWER>
Turns the unit on. The unit will turn off automatically
after 30 seconds of inactivity.

Operation
12 Ilumipanel 40 IP Optic RGB User Manual
DIM1 is the
fastest dimming
curve and DIM4
is the slowest.
Static Colors
1. Go to STATIC.
2. Select a color or effect (Red, Green, Blue, or Strobe).
3. Select a color value (000~255) or a strobe frequency (0~20).
Dimmer
This setting gives the user four different options to simulate the dimming curve of an
incandescent lighting product.
1. Go to DIMMER.
2. Select a dimming curve (OFF or DIM1~4).
Procedure:
Dimmer
Description
OFF
Dimmer curve is linear with fader
DIM1
Non-linear (fastest)
DIM2
Non-linear (fast)
DIM3
Non-linear (slow)
DIM4
Non-linear (slowest)
Color
1. Go to SETTINGS > COLOR.
2. Select the color method (OFF, RGB TO W, UC).
Details:
OFF
When the RGB faders are all set to “255”, the output is maximum.
RGB TO W
When the RGB faders are all set to “255”, the output is the selected White color
(see Whites Setting).
UC
When the RGB faders are all set to “255”, the output matches the same color
output of previous versions of this product.
Whites Setting
1. Go to CALIB.
2. Select a white color (WHITE 1~11) or RGB TO W.
3. Select an RGB color (Red, Green, or Blue).
4. Configure the color value (0~255).
5. Repeat steps 3 and 4 for the other RGB colors to obtain a white color.
6. Repeat steps 2 through 5 for the other white colors.
Resetto Factory Settings
1. Go to SETTINGS > RESET.
2. Select an option (YES/NO).

Operation
Ilumipanel 40 IP Optic RGB User Manual 13
Menu Map
Main Level
Programming Levels
Description
DMX 001~512 N/A Sets the DMX starting address
PERSON
ARC1
N/A
3-channel: RGB control
ARC1+D
4-channel: RGB control + dimmer
ARC FULL
7-channel: RGB control, dimmer, color macro, strobe,
dimmer speed
SOLID
1-channel: dimmer
CALIB WHITE (1~11) RED GREN
BLUE 000~255 Determines the white balance for the color macros
RGBTOW
Determines the white balance when RGB TO W
is active
DIMMER
OFF
N/A
Dimmer works in linear mode
DIM 1
Dimmer works in non-linear mode, from fast to slow
DIM 2
DIM 3
DIM 4
STATIC
RED
000~255 Configures the static color and effects
GREN
BLUE
STRB
SETTINGS COLOR
OFF
Maximum output, unbalanced white
RGBTOW
White output is as per CALIB > RGBTOW settings
UC
Output matches that of product’s previous versions
RESET
NO/YES
Resets unit to factory default settings

Operation
14 Ilumipanel 40 IP Optic RGB User Manual
DMX Values
ARC FULL
Channel
Function
Value
Percent/Setting
1
Dimmer
000 ó255
0~100%
2
Red
000 ó255
0~100%
3
Green
000 ó255
0~100%
4
Blue
000 ó255
0~100%
5 Color Macros
000 ó010
011 ó030
031 ó050
051 ó070
071 ó090
091 ó110
111 ó130
131 ó150
151 ó170
171 ó200
201 ó205
206 ó210
211 ó215
216 ó220
221 ó225
226 ó230
231 ó235
236 ó240
241 ó245
246 ó250
251
ó
255
No Function
R: 100% G: 0~100% B: 0
R: 100%~0 G: 100% B: 0
R: 0 G: 100% B: 0~100%
R: 0 G: 100%~0 B: 100%
R: 0~100% G: 0 B: 100%
R: 100% G: 0 B: 100%~0
R: 100% G: 0~100% B: 0~100%
R: 100%~0 G: 100%~0 B: 100%
R: 100% G: 100% B: 100%
White 1
White 2
White 3
White 4
White 5
White 6
White 7
White 8
White 9
White 10
White 11
6 Strobe
000 ó009
010
ó
255
No function
Slow~Fast
7 Dimmer Speed
000 ó009
010 ó029
030 ó069
070 ó129
130 ó189
190
ó
255
Uses Ilumicode settings
Off
Speed 1 (fastest)
Speed 2
Speed 3
Speed 4 (slowest)
ARC1
Channel
Function
Value
Percent/Setting
1
Red
000 ó255
0~100%
2
Green
000 ó255
0~100%
3
Blue
000 ó255
0~100%
ARC1+D
Channel
Function
Value
Percent/Setting
1
Dimmer
000 ó255
0~100%
2
Red
000 ó255
0~100%
3
Green
000 ó255
0~100%
4
Blue
000 ó255
0~100%
SOLID
Channel
Function
Value
Percent/Setting
1
Dimmer
000 ó255
0~100%

Technical Information
Ilumipanel 40 IP Optic RGB User Manual 15
5. Technical Information
Always dry the
external optics
and glass
surfaces carefully
after cleaning them.
If you still
experience
technical
problems after
trying the solutions in the
Troubleshooting table,
contact ILUMINARC®
Technical Support.
Maintenance
To maintain optimum performance and minimize wear, clean the products frequently. Usage
and environment are contributing factors in determining the cleaning frequency. As a general
guideline, products should be cleaned at least twice a month. Dust build-up reduces light output,
performance, and can cause overheating. These can lead to reduced light source life and
increased mechanical wear.
For products containing external optical lenses, clean them periodically to optimize light output.
The cleaning frequency depends on the environment in which the product operates. Damp,
smoky, or particularly dirty surroundings can cause greater accumulation of dirt on the
product’s optics, requiring more frequent cleaning.
To clean:
•Unplug the product from power.
•Wait until the product has cooled.
•Use a vacuum (or dry compressed air) and a soft brush to remove dust collected on the
external vents and reachable internal components.
•Clean all external surfaces with a mild solution of glass cleaner or isopropyl alcohol,
and a soft, lint-free cotton cloth or lens-cleaning tissue.
•Apply the solution directly to the cloth or tissue and wipe any dirt and grime to the
outside edge of the lens.
•Gently polish the external glass surfaces until they are free of haze and lint.
Repairs
ILUMINARC®strongly advises you against attempting any repairs to this product unless you
are an authorized ILUMINARC®technician.
ILUMINARC®presents the information contained in the Troubleshooting Guide as potential
solutions only. In most cases, opening the product’s housing will invalidate its warranty.

Technical Information
16 Ilumipanel 40 IP Optic RGB User Manual
Troubleshooting
Symptom Cause(s) Action(s)
Circuit breaker/fuse keeps
tripping/blowing
Excessive circuit load
Check total load placed on the electrical
circuit
Short circuit along the power wires
Check for a short in the electrical wiring
Product does not power up
No power
Check for power on power outlet
Loose or damaged power cord
Check power cord
Faulty internal power supply
Return for service to ILUMINARC®
Product does not respond to
DMX
Wrong DMX addressing
Check Control Panel and product addressing
Damaged DMX cables
Check DMX cables
Wrong polarity on the controller
Check polarity switch settings on the
controller
Loose DMX cables
Check cable connections
Faulty DMX interface
Return for service to Iluminarc®
Faulty Display/Main board
Return for service to Iluminarc®
DMX signal problems
Non-DMX cables
Use only DMX-compatible cables
Bouncing signals
Install terminator as suggested
Long cable/low level signal
Install an optically coupled DMX splitter
right after the product with the strong signal
Too many products
Install an optically coupled DMX splitter
after product #32 or before
Interference from AC wires
Keep DMX cables separated from power
cables or fluorescent/black lights