Ingenico Tetra User manual

Restaurant
Application
© 2018 Elavon Inc. Elavon is a registered trademark in the United States and other countries. This document
is prepared by Elavon as a service for its customers. The information presented is general in nature and may
not apply to your specific situation. RTL-QRG-1710-1118
Ingenico Tetra
United States
Quick Reference Guide

Restaurant Application |page 2
TIPS FOR PROCESSING
• Press ENTER to access the Main Menu from the
idle screen
• To scroll through the menu, use the up and down
arrows
• Select the number that corresponds to the menu
option of choice or press ENTER when the
selection is highlighted
ENTER / YES
BACKSPACE /
DELETE
CANCEL /
BACK / NO

Restaurant Application |page 3
Debit Cash Back Prompts:
• Select YES for cash back or NO to
bypass
• Enter cash back amount and press
ENTER
• Select ACCEPT to confirm amount or
CHANGE to return to previous screen
Invoice/Ticket Prompt:
• Enter Invoice or Ticket # and press
ENTER
Manually-Keyed Security Prompts:
• Enter the CVV2 code and press ENTER
• Select YES or NO to indicate card
presence
• Enter the address and press ENTER
• Enter the zip code and press ENTER
Purchasing, Business, or Commercial
Card Prompts:
• Press 2for Purchasing Card
• Enter the Customer PO Number and
press ENTER
• Enter the Tax Amount and press
ENTER
• If prompted, select YES if Tax Exempt
Server Prompts:
• Enter Server ID and press ENTER
• If prompted, select YES to Add Server ID
• If prompted, enter Server Name and
press ENTER
The following prompts may appear depending on terminal setup, card type and/or
entry method.

Restaurant Application |page 4
CREDIT/DEBIT SALE
• Select SALE
• Select CREDIT or DEBIT
• If prompted, enter password and press ENTER
• Enter the base amount and press ENTER
• Select TIP AMOUNT, TIP %, or NO TIP
• If prompted, select Tip % from list or select OTHER
• If prompted, enter Tip Amount or Tip Percentage and press ENTER
• Swipe, insert, or tap card, or manually enter the account # and press ENTER
• If manually keyed, enter the expiration date and press ENTER
• Select ACCEPT to confirm amount or CHANGE to change the amount
• If prompted, enter PIN or press ENTER to Bypass
• If prompted, enter the last 4 digits of the account # and press ENTER
• If prompted “Approved: $xx.xx, AMOUNT DUE: $xx.xx,” select CONTINUE and
then collect remaining amount due with a different card or another form of payment,
or select CANCEL to reverse the authorization and cancel the transaction.

Restaurant Application |page 5
CREDIT/DEBIT SALE (CONT’D)
(The transaction processes and a Merchant Copy of the receipt prints)
• Select YES to print Customer Copy
• If manually keyed, Imprint Card and press ENTER
TIP ADJUSTMENT
• Select TIP ADJUSTMENT
• Select ALL, REFERENCE #, SERVER#, INVOICE/PO #, ACCOUNT #,
CUSTOMER #, RRN, or APPROVAL CODE
• Locate the transaction to adjust (by scrolling through the list of transactions or
entering the selected criterion) and press SELECT
• Enter Tip Amount and press ENTER
• Select ACCEPT to confirm adjustment
• Select YES or NO at “Adjust Another?”

Restaurant Application |page 6
CREDIT/DEBIT RETURN
• Select RETURN
• Select CREDIT or DEBIT
• If prompted, enter password and press ENTER
• Enter the base amount and press ENTER
• Swipe, insert, or tap card, or manually enter the account # and press ENTER
• If manually keyed, enter the expiration date and press ENTER
• If prompted, select YES to Confirm Amount or NO to cancel transaction
• Select ACCEPT to confirm amount or CHANGE to change the amount
• If prompted, enter PIN and press ENTER
• If prompted, enter the last 4 digits of the account # and press ENTER
(The transaction processes and a Merchant Copy of the receipt prints)
• Select YES to print Customer Copy
• If manually keyed, Imprint Card and press ENTER

Restaurant Application |page 7
CREDIT AUTHORIZATION ONLY
• Select AUTH ONLY
• Enter the base amount and press ENTER
• Swipe, insert, or tap card, or manually enter the account # and press ENTER
• If manually keyed, enter the expiration date and press ENTER
• Select ACCEPT to confirm amount or CHANGE to change the amount
• If prompted, select YES to Confirm Amount or NO to cancel transaction
• If prompted, enter PIN and press ENTER
• If prompted, enter the last 4 digits of the account # and press ENTER
(The transaction processes and a Merchant Copy of the receipt prints)
• If manually keyed, imprint card and press ENTER

Restaurant Application |page 8
CREDIT/DEBIT VOID
• Select VOID
• Select ALL, REFERENCE #, CLERK #, INVOICE/PO #, ACCOUNT #,
CUSTOMER #, RRN, or APPROVAL CODE
• Locate the transaction to void (by swiping the card or entering the selected search
criterion) and press SELECT
• Select YES to Confirm Void or NO to cancel transaction
• If prompted, enter PIN and press ENTER
(The transaction processes and a Merchant Copy of the receipt prints)
• Select YES to print Customer Copy

Restaurant Application |page 9
CREDIT FORCE
• Select OTHER
• Select FORCE, then CREDIT
• Enter the base amount and press ENTER
• Select YES to Confirm Void or NO to cancel transaction
• Select TIP AMOUNT, TIP %, or NO TIP
• If prompted, select Tip % from list or select OTHER
• If prompted, enter Tip Amount or Tip Percentage and press ENTER
• Swipe, insert, or tap card, or manually enter the account # and press ENTER
• If manually keyed, enter the expiration date and press ENTER
• Select ACCEPT to confirm amount or CHANGE to change the amount
• If prompted, enter PIN and press ENTER
• If prompted, enter the last 4 digits of the account # and press ENTER
• If prompted, select YES or NO to indicate card presence
• Enter the approval code and press ENTER
(The transaction processes and a Merchant Copy of the receipt prints)
• Select YES to print Customer Copy
• If manually keyed, imprint card and press ENTER

Restaurant Application |page 10
SETTLEMENT
• Select SETTLEMENT
• Select YES to Close Batch and Deposit Funds or NO to cancel settlement
• Select ACCEPT to confirm batch totals or CANCEL to cancel settlement
• The Settlement processes and the Settlement Report prints
REPRINT
• Select OTHER
• Select REPRINT
• Select LAST RECEIPT or SEARCH
• If Search is chosen:
• Select ALL, REFERENCE #, CLERK #, INVOICE/PO #, ACCOUNT #,
CUSTOMER #, RRN, or APPROVAL CODE
• Locate the transaction to void (by swiping the card or entering the selected search
criterion) and press SELECT
• Select MERCHANT COPY, CUSTOMER COPY, or BOTH
• The selected receipt(s) will print

Restaurant Application |page 11
OPEN TAB
• Select TAB
• Select OPEN
• Enter tab amount and press ENTER
• Swipe, insert, or tap card, or manually enter the account # and press ENTER
• If manually keyed, enter the expiration date and press ENTER
• If prompted, select YES to Confirm Amount or NO to cancel transaction
• If prompted, enter PIN and press ENTER
• If prompted, enter the last 4 digits of the account # and press ENTER
(The transaction processes and a Merchant Copy of the receipt prints)
• Select YES to print Customer Copy

Restaurant Application |page 12
CLOSE TAB
• Select TAB
• Select CLOSE
• Select ALL, REFERENCE #, SERVER #, ACCOUNT #, CUSTOMER #, RRN, or
APPROVAL CODE
• Locate the tab to close (by swiping the card or entering the selected search criterion)
and press SELECT
• Select ACCEPT to confirm amount or CHANGE to change Tab Amount
• If prompted, select YES to Confirm Amount or NO to cancel transaction
• Select TIP AMOUNT,TIP %, or NO TIP
• If prompted, select Tip % from list or select OTHER
• If prompted, enter Tip Amount or Tip Percentage and press ENTER
• Select ACCEPT to confirm amount or CHANGE to change the Amount*
(The transaction processes and a Merchant Copy of the receipt prints)
• Select YES to print Customer Copy
* May require card to be inserted

Restaurant Application |page 13
DELETE OPEN TAB
• Select TAB
• Select DELETE or DELETE ALL
• If DELETE ALL, press YES to confirm or NO to return to the Tab Menu
• If DELETE, select ALL, REFERENCE #, SERVER #, INVOICE/PO #, ACCOUNT #,
CUSTOMER #, RRN, or APPROVAL CODE
• Locate the tab to delete (by swiping the card or entering the selected search criterion)
and press SELECT
• Select ACCEPT to Confirm Delete or NO to return to the Tab Menu
PRINT OPEN TAB REPORT
• Select OTHER
• Select REPORTS MENU
• Select OPEN TABS
• Select ALL SERVERS or SINGLE SERVER
• If SINGLE SERVER, enter server ID and press ENTER
• The selected information will print

Restaurant Application |page 14
ADD SERVER
• Press the ADMIN key
• Enter password and press ENTER
• Select SERVER MENU
• Select ADD ID
• Enter server ID and press ENTER
• If prompted, enter Server Name and press ENTER
• Select YES to Add Another server or NO to return to the Server Menu
DELETE SERVER
Batch must be closed before deleting server IDs.
• Press the ADMIN key
• Enter password and press ENTER
• Select SERVER MENU
• Select DELETE ID
• Select ALL or ONE
• If ALL, select YES to confirm
• If ONE, enter Server ID and press ENTER

Restaurant Application |page 15
PRINT SERVER ID LIST
• Press the ADMIN key
• Enter password and press ENTER
• Select SERVER MENU
• Select PRINT ID LIST
• The list will print
PRINT BATCH DATA BY SERVER ID
• Select OTHER
• Select REPORTS MENU
• Select SERVER
• Select ALL SERVERS or SINGLE
SERVER
• If SINGLE SERVER, enter server ID
and press ENTER
• The selected information will print
PRINT/DISPLAY BATCH DATA
• Select OTHER
• Select REPORTS MENU
• Select DETAIL or SUMMARY
• Select PRINT or DISPLAY
• If prompted, select sort method:
REFERENCE #, INVOICE #, or
CARD TYPE
• The selected information will print or
display
• If DISPLAY is selected, press CANCEL
to return to the Reports Menu

Restaurant Application |page 16
HOST TOTALS
• Press the ADMIN key
• Enter password and press ENTER
• Select BATCH MENU
• Select HOST BATCH INQUIRY
• Select PRINT or DISPLAY
• The selected information will print or
display
• If DISPLAY is selected, press ENTER
to return to the main display
VIEW BATCH HISTORY
• Press the ADMIN key
• Enter password and press ENTER
• Select BATCH MENU
• Select VIEW HISTORY
• Select BATCH #, ALL, or LAST
BATCH
• If prompted, select sort method:
REFERENCE #, INVOICE #, or
CARD TYPE
• The selected information will display
• Press CANCEL to return to the Batch
Menu

Restaurant Application |page 17
VIEW BATCH TOTALS
• Press the ADMIN key
• Enter password and press ENTER
• Select BATCH MENU
• Select BATCH TOTALS
• The selected information will display
• Press ENTER to return to the Batch Menu
CREATING ALPHA LETTERS
• Press the number that corresponds with the letter that needs to be entered.
Continue to press key until desired letter appears.