Interactive intelligence Audiocodes mediant 800 based Operator's manual

Interactive Intelligence, Inc.

7601 Interactive Way

Indianapolis, Indiana 46278

Telephone/Fax (317) 872-3000

www.ININ.com

DC-014-4.0-IMSD-03

Interaction Media Server Appliance

Installation and Configuration Guide

Audiocodes Mediant 800 based Media Server

HP ProLiant Gen8 Medium Interaction Media Server

HP ProLiant Gen8 Large Interaction Media Server

Interaction Media Server ™ 4.0

Interaction SIP Proxy Server ™ 4.0

Last updated April 10, 2014

(See Change Log for summary of changes made to this document since GA.)

Abstract

The Interaction Media Server appliance is a pre-built Windows Server 2008 R2 server. Additional

configuration is required once the server is connected to the network. This guide describes the

basic installation and configuration process for the Interaction Media Server Appliance.

Interactive Intelligence, Interactive Intelligence Customer Interaction Center, Interaction Administrator, Interaction Attendant, Interaction

Client, Interaction Designer, Interaction Tracker, Interaction Recorder, ION, icNotify, Interaction Mobile Office, Interaction Optimizer, and the

“Spirograph” logo design are registered trademarks of Interactive Intelligence, Inc. Interactive Intelligence Group, Inc., Interaction Center

Platform, Interaction Monitor, Customer Interaction Center, EIC, Interaction Fax Viewer, Interaction Server, Interaction Voicemail Player,

Interactive Update, Interaction Supervisor, Interaction Migrator, and Interaction Screen Recorder are trademarks of Interactive Intelligence,

e-FAQ and Interaction Director are registered trademarks of Interactive Intelligence, Inc. e-FAQ Knowledge Manager, Interaction FAQ, and

rights reserved.

Interaction Gateway is a registered trademark of Interactive Intelligence, Inc. Interaction Media Server is a trademark of Interactive

rights reserved.

Interaction Process Automation is a trademark of Interactive Intelligence, Inc. Deliberately Innovative, Interaction Feedback,and Interaction

Interaction Edge and Interaction Mobilizer are registered trademarks of Interactive Intelligence, Inc. Interaction SIP Bridge, Interactive

Intelligence Marketplace℠, Interactive Intelligence Communications as a Service℠, CaaS Quick Spin™, and Interactive Intelligence CaaS℠

Bay Bridge Decisions, Interaction Script Builder, and Interaction Speech Recognition are trademarks of Interactive Intelligence, Inc. The

This product includes software licensed under the Common Development and Distribution License (6/24/2009). We hereby agree to indemnify

the Initial Developer and every Contributor of the software licensed under the Common Development and Distribution License (6/24/2009) for

any liability incurred by the Initial Developer or such Contributor as a result of any such terms we offer. The source code for the included

software may be found at http://wpflocalization.codeplex.com.

A database is incorporated in this software which is derived from a database licensed from Hexasoft Development Sdn. Bhd. ("HDSB"). All

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international copyright laws. No warranty is provided that the Databases are free of defects, or fit for a particular purpose. HDSB shall not be

liable for any damages suffered by the Licensee or any third party resulting from use of the Databases.

Other brand and/or product names referenced in this document are the trademarks or registered trademarks of their respective companies.

DISCLAIMER

Interactive Intelligence (Interactive) has no responsibility under warranty, indemnification or otherwise, for modification or customization of

any Interactive software by Interactive, Customer or any third party even if such customization and/or modification is done using Interactive

tools, training or methods documented by Interactive.

Interactive Intelligence, Inc.

7601 Interactive Way

Indianapolis, Indiana 46278

Telephone/Fax (317) 872-3000

www.ININ.com

Interaction Media Server Appliance Installation and Configuration Guide 3

Interaction Center Platform statement

This document may describe Interaction Center (IC) features that are not available or licensed in

your IC product. Multiple products are based on the Interaction Center Platform, and some features

are disabled or unavailable in some products.

Products based on the Interaction Center Platform include:

•Interactive Intelligence Customer Interaction Center® (CIC)

•Messaging Interaction Center™ (MIC™)

Since these products share some common features, this document is intended for use with all IC

products, unless specifically stated otherwise on the title page or in the context of the document.

How do I know if I have a documented feature?

Here are some indications that the documented feature is not currently licensed or available in your

version:

•The menu, menu item, or button that accesses the feature appears grayed-out.

•One or more options or fields in a dialog box appear grayed-out or do not appear at all.

•The feature is not selectable from a list of options.

If you have questions about feature availability, contact your vendor regarding the feature set and

licenses available in your version of this product.

Interaction Media Server Appliance Installation and Configuration Guide 5

Table of Contents

Introduction .................................................................................................................. 7

About the Interaction Media Server appliance.....................................................................7

Interaction Media Server appliance contents ......................................................................7

Safety precautions (Medium and Large Interaction Media Servers only).................................7

About this guide .............................................................................................................8

For more information ......................................................................................................8

Interaction Media Server appliance hardware specifications...............................................8

Factory Image Restoration Procedures (Medium and Large Interaction Media Servers only) .8

Interaction Media Server Technical Reference..................................................................8

Interaction SIP Proxy Technical Reference.......................................................................9

Interaction Recorder Remote Content Service (not available on all models).........................9

Interaction Session Manager (not available on all models) ................................................9

IC Documentation Library ........................................................................................... 10

Interactive Intelligence Support website ....................................................................... 10

Interactive Intelligence Test Lab site ............................................................................ 10

Set up the Interaction Media Server appliance ............................................................ 11

Preliminary hardware setup ........................................................................................... 11

Complete the Windows Server installation ....................................................................... 11

Interaction Recovery Module (Medium and Large Interaction Media Servers only)................ 13

Add the server to the domain......................................................................................... 13

View Network Fault Tolerant (NFT) network interface controller teams ................................ 15

Interaction Media Server licenses ................................................................................... 18

I3_FEATURE_MEDIASERVER_TYPE_STANDARD ............................................................. 18

I3_LICENSE_MEDIASERVER_MAX_MEDIA_ENGINES ...................................................... 18

Media sessions .......................................................................................................... 18

Basic sessions ........................................................................................................... 18

Conference sessions...................................................................................................18

Fax sessions.............................................................................................................. 19

I3_LICENSE_MEDIA_SERVER_G.729_SESSIONS............................................................ 19

Acquire an Interaction Media Server license ..................................................................... 19

Apply an Interaction Media Server license........................................................................ 19

Apply the Interaction SIP Proxy license ........................................................................... 22

Disable Interaction SIP Proxy ......................................................................................... 23

Optional post-installation configuration ...................................................................... 25

Save an as-configured system state................................................................................ 25

Enable Integrated Lights-Out 4 (iLO 4) (Medium and Large Interaction Media Servers only)..25

Install Interaction Recorder Remote Content Service......................................................... 25

Install Interaction Session Manager ................................................................................ 31

Change log .................................................................................................................. 35

Interaction Media Server Appliance Installation and Configuration Guide 7

Introduction

The Interaction Media Server appliance is a pre-certified server that supports IC applications out of

the box. Interaction Media Server is a required subsystem of Interaction Center. Its main purpose

is to handle IP-based audio streams. These audio streams include Voice-over-IP (VoIP) active call

connections, recordings, and the playing of prompts. This guide describes the Interaction Media

Server appliance and the basic installation and configuration process.

In this section:

•About the Interaction Media Server appliance

•Interaction Media Server appliance contents

•Safety precautions

•About this guide

•For more information

About the Interaction Media Server appliance

The Interaction Media Server appliance is a pre-built Windows Server 2008 R2 server. The

Interaction Media Server and Interaction SIP Proxy software are pre-installed on the server, and

additional configuration is required once the server is connected to the network.

Interaction Media Server appliance contents

Included in the box with the Interaction Media Server appliance are the following items:

•Medium and Large Interaction Media Servers only:The certified Media Server, including

an internal USB flash drive (“Interaction Recovery Module”) for restoring the factory image.

•Medium and Large Interaction Media Servers only: Factory Image Restoration Procedures

technical reference, HP Proliant server documentation/documentation disk, HP iLO Advanced

License (1-yr),

•Interaction Media Server appliance “goody bag” containing Interaction Media Server Appliance

Installation and Configuration Guide (this guide), Quality Assurance Report, and Burn In Report.

•Rails for the server rack, along with accompanying documentation.

Safety precautions

(Medium and Large Interaction Media Servers only)

Please review the safety precautions included in the HP documentation for information about rack

mounting considerations, electrical and general safety guidelines, and server setup. You can find

more information on the enclosed HP Proliant documentation disk, on the HP ProLiant Servers page

at http://hp.com/go/foundation or at the HP Technical Support site at http://www.hp.com/cgi-

bin/hpsupport/index.pl.

Interaction Media Server Appliance Installation and Configuration Guide 8

Introduction

About this guide

This guide provides the procedures necessary for a successful basic installation and configuration of

an Interaction Media Server appliance, pre-installed components, and staged-for-installation

components.

The guide is intended for partners and implementers who plan to install and configure the

appliance. While the Interaction Media Server appliance simplifies the installation process, it does

not eliminate the need for a qualified installer.

For more information

For more information about the Interaction Media Server appliance and Interaction Media Server in

general, see the documents and website pages listed in this section.

Interaction Media Server appliance hardware specifications

For information about your server’s hardware specifications and hard drive configuration, contact

GlobalLogistics@inin.com.

Factory Image Restoration Procedures

(Medium and Large Interaction Media Servers only)

See the Factory Image Restoration Procedures document for instructions on how to restore the

factory image (operating system and/or any Interactive Intelligence software) using an internal

USB flash drive (“Interaction Recovery Module”).

The Factory Image Restoration Procedures document is included in the box with the Interaction

Media Server appliance, and is also located in the Packaged Hardware Documents section of the IC

Documentation Library.

Check the IC Documentation Library on the Support website at

https://my.inin.com/support/products/ic40/Documentation/index.htm for the latest version.

Interaction Media Server Technical Reference

Interaction Media Server Appliance Installation and Configuration Guide (this guide) makes many

references to Interaction Media Server Technical Reference, the guide for new installation and

configuration of Media Server 4.0.

Note: The Interaction Media Server Technical Reference includes detailed Media Server installation

procedures, functional overviews, configuration details, and optional prerequisites and post-

installation procedures.

The Interaction Media Server Technical Reference is available in the Technical Reference

Documents section of the IC Documentation Library. Check the IC Documentation Library on the

Support Web site at https://my.inin.com/support/products/ic40/Documentation/index.htm for the

latest version. This document is also located in the Interaction Media Server Appliance’s D:\ININ

Documentation directory.

Interaction Media Server Appliance Installation and Configuration Guide 9

Interaction SIP Proxy Technical Reference

Interaction SIP Proxy is a program that enables a server to act in a similar fashion as an

Interaction Center server in its ability to route SIP calls to a local area network (LAN), a wide area

network (WAN), or to the Public Switched Telephone Network (PSTN).

Additionally, Interaction SIP Proxy can host configuration files and firmware for IP telephones,

facilitate locally-based call routes, and provide consistent call routing should a network connection

or an Interaction Center server interruption occur.

Note: The Interaction SIP Proxy Technical Reference provides installation and upgrade instructions

for the Interaction SIP Proxy software, and also describes initial configuration tasks needed for

operation.

The Interaction SIP Proxy Technical Reference is available in the Packaged Hardware Documents

section of the IC Documentation Library. See the IC Documentation Library on the Support website

at https://my.inin.com/support/products/ic40/Documentation/index.htm for the latest version. This

document is also located in the Interaction Media Server appliance’s D:\ININ Documentation

directory.

Interaction Recorder Remote Content Service (not available on all models)

Interaction Recorder Remote Content Service facilitates the retrieval and storage of both audio and

screen recordings in your Interaction Center environment. This capability offloads those actions

from the Interaction Recorder server that resides on the Interaction Center server thereby granting

the Interaction Center server more processing and bandwidth resources for facilitating and

handling interactions.

The Interaction Recorder Remote Content Service install is available as a shortcut on the

Interaction Media Server appliance desktop (not available on all models).

For licensing, requirements, and installation and configuration instructions, see the Interaction

Recorder Remote Content Service Installation and Configuration Guide in the Technical Reference

Documents section of the IC Documentation Library.

Check the IC Documentation Library on the Support website at

https://my.inin.com/support/products/ic40/Documentation/index.htm for the latest version. This

document is also located in the Interaction Media Server appliance’s D:\ININ Documentation

directory.

Interaction Session Manager (not available on all models)

Interaction Session Manager is an Interaction Center server subsystem designed to interact with

client applications written with IceLib. It provides a layer of business logic, security, and caching

that enables commonly shared behavior between client applications. In larger environments, one or

more Interaction Session Manager instances can be installed on “off-server” machines to off-load

CPU and memory utilization that could potentially affect the performance of the Interaction Center

server, if run on the same physical machine.

The Interaction Session Manager install is available as a shortcut on the Interaction Media Server

appliance desktop (not available on all models).

For more information on planning, licensing, requirements, and configuration instructions, see

Session Manager Developer Application Note in the Technical Reference Documents section of the

IC Documentation Library.

See the IC Documentation Library on the Support website at

https://my.inin.com/support/products/ic40/Documentation/index.htm for the latest version. This

document is also located in the Interaction Media Server appliance’s D:\ININ Documentation

directory.

Interaction Media Server Appliance Installation and Configuration Guide 10

Introduction

For more information

IC Documentation Library

The IC Documentation Library merges all help systems and documentation installed on the

Interaction Media Server into a single searchable unit. You can view or search the entire

documentation set for a document title, topic, term, or keyword. The IC Documentation Library is

available on the Support website at

https://my.inin.com/support/products/ic40/Documentation/index.htm.

Interactive Intelligence Support website

The IC 4.0 Support website at https://my.inin.com/support/products/ic40/Pages/default.aspx is

the central location for the latest IC 4.0 release information, documentation, system software and

hardware requirements, telephony platform information, Service Updates, and downloadable

utilities.

Interactive Intelligence Test Lab site

The Interactive Intelligence Test Lab site at http://testlab.inin.com/ is a resource for tracking

hardware and software components recommended for use with Interaction Center products, tested

and approved by Interactive Intelligence.

Interaction Media Server Appliance Installation and Configuration Guide 11

Set up the Interaction Media Server appliance

After you confirm the Interaction Media Server appliance contents, review safety precautions, and

understand where to obtain help and additional resources information, you are ready to set up the

Interaction Media Server appliance.

In this section, you will learn how to:

•Perform the preliminary hardware setup

•Complete the Windows server OS installation

•Locate the Interaction Recovery Module

•Add the server to the domain

•View Network Fault Tolerant (NFT) Network Interface Controller teams

•Retrieve the required Interaction Media Server licenses

•Apply the Interaction Media Server license and the Interaction SIP Proxy Server license

Preliminary hardware setup

When the Interaction Media Server appliance arrives, unpack it and connect it to the appropriate

Ethernet network.

1. Unpack the appliance and install it on a rack with monitor and keyboard access.

2. Connect the appliance to the network.

3. Turn on the appliance. The machine runs through a series of installation and system settings

applications and then reboots. The Set Up Windows wizard opens.

Complete the Windows Server installation

This section describes how to run the Set Up Windows wizard and perform other tasks to

complete the Windows Server 2008 R2 operating system installation.

1. Run the Set Up Windows wizard. The system installs applicable devices, applies system

settings, and reboots the machine. When the system reboots, the Set Up Windows dialog

opens.

Interaction Media Server Appliance Installation and Configuration Guide 12

Set up the Interaction Media Server appliance

Complete the Windows Server installation

2. Select the appropriate Country or Region, Time and Currency, and Keyboard layout from

the respective drop-down lists and click Next.

3. In the Microsoft Software License Terms dialog, review the agreement, select theI accept

the license terms check box, and click Start.

4. After Windows finalizes the settings and returns a message stating the user’s password must be

changed before logging on for the first time, click the OK button. The Administrator login

appears.

5. Type the Administrator password, enter it again to confirm the password, and then click the

right arrow key.

6. When the Your password has been changed message appears, click the OK button.

Windows prepares your desktop.

7. Minimize the Initial Configuration Tasksdialog and double-click the HP Software License

Agreement icon located on the Desktop.

8. Medium and Large Interaction Media Servers only: When the Hewlett Packard

Software License Agreement screen opens, review the agreement and click I Agree.

Note: If you click I Disagree, the Shutdown Server? dialog appears. Click Yes to shut down

the server.

9. Maximize the Initial Configuration Tasks dialog to configure the server. For example, you

can set computer information, install updates and determine how future updates are received,

and customize settings.

Interaction Media Server Appliance Installation and Configuration Guide 13

Interaction Recovery Module

(Medium and Large Interaction Media Servers only)

This Interaction Media Server appliance is equipped with a factory restore feature using an internal

USB flash drive (“Interaction Recovery Module”). This module does not appear under My

Computer but is visible in the Disk Management console as the ININ_RECOV volume.

Important: Do not attempt to mount or modify the contents of the Interaction Recovery Module.

Doing so may result in the inability to restore the system to its factory state in the future.

For instructions on how restore the appliance (operating system and/or any Interactive Intelligence

software) to its factory state using the Interaction Recovery Environment software stored on the

Interaction Recovery Module, see the Factory Image Restoration Procedures technical reference

included with the Interaction Media Server appliance.

Add the server to the domain

This section describes how to join the Interaction Media Server appliance to the domain.

1. Open the Start menu and select Computer. The Computer dialog opens.

2. Select System properties. The System dialog opens.

Interaction Media Server Appliance Installation and Configuration Guide 14

Set up the Interaction Media Server appliance

Add the server to the domain

3. In the Computer name, domain, and workgroup settings area click Change settings.

The System Properties dialog opens.

4. Click Change. The Computer Name/Domain Changes dialog opens.

5. Enter the following information in the Computer Name/Domain Changes dialog:

•Computer name: Keep the same server name or, if requested by the network

administrator, type a new server name.

•Member of: Select Domain and type the appropriate domain name.

Interaction Media Server Appliance Installation and Configuration Guide 15

6. Click OK. The Windows Security dialog opens.

7. In the User name and Password fields, type the appropriate credentials and click OK. The

Computer Name/Domain Changes displays a message, welcoming you to the domain.

8. Click OK. The Computer Name/Domain Changes dialog displays a message indicating that

you must restart the computer to apply the changes.

9. Click OK.

10. On the System Properties dialog, click OK. The Microsoft Windows dialog opens, and

displays a message, again indicating that you must restart the computer to apply the changes.

11. Click Restart Now.

View Network Fault Tolerant (NFT) network interface controller

teams

When a user logs onto Interaction Media Server for the first time, the HP Network Configuration

Utility automatically creates a Network Fault Tolerant NIC (Network Interface Controller) team

using all available NICs for the particular server. Interaction Media Server teams available NICs to

provide redundancy for reliability purposes if a network link fails.

Note: An Interaction Center Media Server, or any server that deals with real time audio across the

network, may only use certain forms of adapter teaming. Some vendors may use varying terms for

different teaming models, but the basic rule is that only fault-tolerant configurations are supported.

Interactive Intelligence software does not support a teaming method that employs load balancing

due to increased jitter incidence in the RTP audio streams that Voice over Internet Protocol (VoIP)

solutions use. The stream's assembly becomes less reliable, resulting in packet loss or latency as

the jitter buffer attempts to handle out of sequence packets. The only teaming type to use for

audio and signaling is a fault tolerant type.

You can view NIC teams in the HP Network Configuration Utility (NCU).

Interaction Media Server Appliance Installation and Configuration Guide 16

Set up the Interaction Media Server appliance

View Network Fault Tolerant (NFT) network

To open the HP Network Configuration Utility (NCU):

1. In the system tray, click the double arrows and from the menu that appears, double-click the

HP icon.

The HP Network Configuration Utility dialog opens:

Interaction Media Server Appliance Installation and Configuration Guide 17

2. Click OK. The HP Network Configuration Utility Properties dialog opens.

Note: The above dialog shows an Interaction Media Server with 4 NICs combined into one NIC

team (HP Network Team #1).

3. Double-click the team name (for example, HP Network Team #1). The Team Properties dialog

opens.

From the Team Properties dialog, you can view the NIC team’s properties and modify settings

if necessary.

Interaction Media Server Appliance Installation and Configuration Guide 18

Set up the Interaction Media Server appliance

Interaction Media Server licenses

Interaction Media Server requires the following licenses in the Interaction Center environment:

I3_FEATURE_MEDIASERVER_TYPE_STANDARD

You need one instance of this license for each physical Interaction Media Server. This license is

unique and is associated with the host ID of the computer on which Interaction Media Server is

installed.

I3_LICENSE_MEDIASERVER_MAX_MEDIA_ENGINES

Each instance of this license permits media enginesto use 32 CPU cores, both physical and hyper-

threaded, to process interactions on the host computer.

Media sessions

A media session is required for each audio operation on an Interaction Media Server. Basic

sessions, conference sessions, and fax sessions all require a media session. You must have

enough media sessions to support your purchased basic, conference, and fax sessions.

Basic sessions

Interaction Media Server requires a basic session for each external call. Basic sessions permit the

following operations:

•Manual outbound calls

•Inbound Direct Inward Dialing (DID) calls

•Voice mail access through a telephony user interface (TUI) or Interaction Mobile Office

•Non-ACD workgroup calls

•Interaction Attendant voice actions

•Dial by name

•Dial extension

•Remote access

•Play an Interaction Voice Response (IVR) menu

Each basic session requires a media session. Basic sessions are defined in the Interaction Center

server license.

Note: Configured remote stations do not require sessions while dynamic stations do. For more

information about the different types of stations, see the "Remote Station Types" topic in

Interaction Client Help.

Conference sessions

Each participant in an ad-hoc or scheduled CIC conference call requires a conference session.

External parties also use a basic session to participate in a CIC conference call. Each conference

session requires a media session. Conference sessions are defined in the Interaction Center server

license.

Interaction Media Server Appliance Installation and Configuration Guide 19

Fax sessions

Fax communications through Interaction Media Server require a fax session, a basic session, and a

media session for each external fax call. Fax sessions are defined in the Interaction Center server

license.

I3_LICENSE_MEDIA_SERVER_G.729_SESSIONS

The G.729 codec requires less bandwidth usage at the expense of dynamic audio range. The

G.729 codec is proprietary and requires that you purchase licenses for each interaction that uses

the codec. The number of licenses that you purchase must equal the maximum number of

simultaneous interactions that you want to support. For example, if you have two Interaction

Media Servers that support up to 100 simultaneous G.729 sessions each, purchase 200 sessions in

the Interaction Center license. Use the Interactive Intelligence Online Ordering System to

purchase these licenses. You can then download the license from the Interactive Intelligence

License Management website at the following URL address: http://license.inin.com.

Acquire an Interaction Media Server license

The Interactive Intelligence License Management website (http://license.inin.com) enables you to

create Interaction Media Server and Interaction Center licenses. If you have purchased the

appropriate products, you are certified and authorized to generate these licenses through the

website.

If you are not certified to log on to this website, you can contact Interactive Intelligence through

this e-mail address: licensei[email protected]

When you contact Interactive Intelligence through this e-mail address, include your order number

and request a license file. If you are installing the Interaction Media Server software on your own

hardware, which was not purchased from Interactive Intelligence, include your server name and

MAC address ID numbers for the machine that you intend to host Interaction Media Server.

For more information on generating your Interaction Center server license for Interaction Media

Server, see the Interaction Center Licensing Overview Technical Reference document.

Apply an Interaction Media Server license

After you acquire an Interaction Center license that includes Interaction Media Server, you must

apply it to both Interaction Media Server and Interaction Center.

1. Load the license on Interaction Media Server:

a. Place your Interaction Center license on a local or shared network location.

b. Open a web browser and navigate to the URL and port number of the Interaction Media

Server Web interface.

Note: See the following example for the format of specifying this URL. Your address will

likely be different. The default HTTP port is 8083 (HTTP for a non-secure connection) and

the default HTTPS port is 446 (HTTPS for a secure connection).

http://mediaserver1:8083/

The webpage prompts you to supply a user name and password.

Interaction Media Server Appliance Installation and Configuration Guide 20

Set up the Interaction Media Server appliance

Apply an Interaction Media Server license

c. Log on to the Media Server configuration webpage with the administrative user ID and

password. The Status-About page opens.

d. In the upper right corner, select the Config icon. The Config-Servers page is displayed.

e. On the left side of the page, select the License tab. The Config-License page opens.

f. Click the Add License hyperlink to open the To add a License page.

Interaction Media Server Appliance Installation and Configuration Guide 21

g. Follow the instructions at the top of the To add a license page.

h. After you load the license, select the Servers icon on the left side of the page.

i. Choose an Interaction Center server to which this Interaction Media Server will connect and

select the Server button associated with that server. The Configuration of Command

Server page opens.

j. In the Accept sessions list, select Yes and then select the Apply Changes button.

k. Repeat the Accept sessions configuration for each Interaction Center server with which

this Interaction Media Server will communicate.

2. Load the license on Interaction Center:

a. Place the license file in a local or network-accessible directory.

b. Open Interaction Administrator, select File, then choose License Management. The

License Management dialog opens.

c. Select the Load License button. The Load License dialog opens.

d. In the Load License dialog, navigate to the location where the license file is stored and

double-click the license file. The included licenses and features are loaded into Interaction

Center.

e. Select Close to complete the process. The Interaction Media Server that you configured to

communicate with this Interaction Center server is now displayed in Interaction

Administrator under the Configuration > Media Servers > Servers object.

Interaction Media Server Appliance Installation and Configuration Guide 22

Set up the Interaction Media Server appliance

Apply the Interaction SIP Proxy license

Interaction SIP Proxy is pre-installed on the hard drive of the appliance and its service starts

automatically. However, Interaction SIP Proxy remains idle until it is activated with a license file

and configured to manage SIP traffic.

After you acquire an Interaction Center license that includes Interaction SIP Proxy, you must load

the license through the Interaction SIP Proxy interface.

1. Place the Interaction SIP Proxy license on a local or shared network location.

2. Open a web browser and navigate to the URL and port number of the Interaction SIP Proxy web

interface. The URL prompts you to supply a user name and password.

Note: See the following example for the format of specifying this URL. Your address will likely

be different. The default HTTP port is 8080 (HTTP for a non-secure connection) and the default

HTTPS port is 442 (HTTPS for a secure connection).

http://mediaserver1:8080/

3. Log on to the Interaction SIP Proxy configuration webpage with the IC administrative user ID

and password. The default User Name is admin and the default Password is 1234. Be sure to

change these default values as soon as possible.

Note: The exact appearance of the credentials dialog depends on which browser you use. For

example:

4. Click OK. The Status-About page opens, indicating that a license is required.

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