Interalia iProMOH-SU User manual

iProMOH-SU / Simple Audio Mixer
Installation and User Manual

iProMOH-SU | Installation and User Manual
Interalia | iProMOH-SU Simple Audio Mixer Installation and User Manual Page 2
Copyrights
This manual and the software accompanying it are copyrighted © 2015 by Interalia Inc. ®
iProMOH-SU / Simple Audio Mixer Installation and User Manual
46-UM-512-002-00-EN-85
All rights reserved. No part of this book, including interior design, cover design, and icons, may
be reproduced or transmitted in any form, by any means (electronic, photocopying, recording, or
otherwise) without the prior written permission of Interalia Inc.
Interalia Inc. Marketing Department
6815 8th Street N.E, Suite N275
Calgary, Alberta, Canada T2E 7H7
Phone: [phone] or [phone]
Fax: [phone]
Interalia and the publisher have used their best efforts in preparing this book as accurately and
completely as possible, however we do not make any guarantees or warranties regarding its
content.
Trademarks
Interalia is a registered trademark of Interalia Inc.
iProMOH is a registered trademark of Interalia Inc.
All other product names and services identified throughout this book are used in an editorial
fashion only, and for the benefit of such companies. No such use, or the use of any trade name,
is intended to convey endorsement or other affiliation with the book.
Canada
United States
United Kingdom
6815 - 8th Street NE.
701-24th Ave. SE.
58 Hershal Street
Calgary, Alberta
Minneapolis, Minnesota
Slough, UK
Canada T2E 7H7
U.S.A. 55414
SL1 1HD
Tel: [phone]
Tel: [phone]
Tel: [phone]
Toll Free 800 661 9406
Toll Free 800 531 0115
Fax: [phone]
Fax: [phone]
Fax: [phone]
[email protected]
[email protected]
[email protected]

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1 Table of Contents
2iProMOH-SU Playback Device...............................................................................5
2.1 Included in the Package............................................................................................ 5
2.2 Installation.................................................................................................................. 5
2.3 Status LED Table ....................................................................................................... 7
2.4 Diagnostics ................................................................................................................ 8
3Simple Audio Mixer Software Application............................................................8
3.1 Simple Audio Mixer Software Installation................................................................ 8
3.2 Simple Audio Mixer Software Upgrade .................................................................... 9
3.3 Application Controls.................................................................................................. 9
3.3.1Save / OK Button.................................................................................................................9
3.3.2 Cancel Button / Corner "X" ................................................................................................9
3.3.3 Need Help? Button..............................................................................................................9
3.4 Login Window ...........................................................................................................10
3.4.1 Changing Your Login Password......................................................................................11
3.5 Home Screen.............................................................................................................12
3.6 File Menu...................................................................................................................13
3.6.1 Open Existing File.............................................................................................................13
3.6.2 Save Current Content to File............................................................................................13
3.7 Security and Settings Page (Music On Hold Mode Only).......................................15
3.7.1 Service Provider Key ........................................................................................................15
3.7.1.1 Assigning a Service Provider Key...................................................................................16
3.7.1.2 Removing a Service Provider Key from a Device...........................................................17
3.7.2 Adding Devices .................................................................................................................18
3.7.2.1 Add Device Button...........................................................................................................18
3.7.2.2 Delete Device Button ......................................................................................................19
3.7.2.3 Update Desc./Zone .........................................................................................................19
3.7.3 Restore Data Button .........................................................................................................19
3.7.4 Backup Data Button..........................................................................................................20
3.7.5 Enable Media Stale Date...................................................................................................21
3.7.6 Cancel Button....................................................................................................................21
3.7.7 OK Button ..........................................................................................................................21
3.8 Content Administration Page...................................................................................22
3.8.1 Music and Messages ........................................................................................................24
3.8.1.1 Music / Messages Lists...................................................................................................24
3.8.1.2 Add Default Music...........................................................................................................24
3.8.1.3 Enable Music Shuffle / Enable Message Shuffle............................................................25
3.8.2 Settings ..............................................................................................................................25
3.8.2.1 Time between Messages ................................................................................................25
3.8.2.2 Music Cross-Fade Volume..............................................................................................25
3.8.2.3 Bass ................................................................................................................................26

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3.8.2.4 Treble ..............................................................................................................................26
3.8.2.5 Master Output Volume ....................................................................................................26
3.8.2.6 Music Volume..................................................................................................................27
3.8.2.7 Message Volume.............................................................................................................27
3.8.2.8 Time Between Repeats...................................................................................................27
3.8.2.9 Enable Local Volume Control..........................................................................................28
3.8.2.10 Enable External Music.................................................................................................28
3.8.2.11 Enable Auto-Add Default Music..................................................................................28
3.8.2.12 Save Settings Button...................................................................................................28
3.8.2.13 Load Defaults Button...................................................................................................29
3.8.2.14 Time Remaining..........................................................................................................29
3.8.3 Scheduled Messages (Music On Hold Mode Only)........................................................29
3.8.3.1 Scheduled Messages List ...............................................................................................29
3.8.3.2 Start Time........................................................................................................................30
3.8.3.3 Start Date ........................................................................................................................30
3.8.3.4 Stop Date ........................................................................................................................30
3.8.3.5 Days of Week..................................................................................................................30
3.8.4 Content and Administration Page Buttons ....................................................................31
3.8.4.1 Save Button.....................................................................................................................31
3.8.4.2 Cancel Button..................................................................................................................31
3.9 Creating a Content File.............................................................................................31
4Loading Your Content onto the iProMOH-SU.....................................................32
5Upgrading Firmware.............................................................................................32
6Setting the iProMOH-SU Time .............................................................................33
7Technical Specifications......................................................................................34

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2 iProMOH-SU Playback Device
2.1 Included in the Package
2x RCA to RCA cables
1x wall mounting kit (2 x #6 x ¾ inch Philips pan head screw 2 x plastic drywall anchors)
1x AC to DC power a d a p ter
2x RCA to 3.5mm audio adapters
4x Adhesive rubber bumper feet
1x RCA to 2 screw terminal connector
1x Ethernet cable
2.2 Installation
Install the iProMOH-SU on a wall or place it on a flat surface near the PBX or overhead PA
system.
To mount the iProMOH-SU on a vertical surface.
If there is a plywood panel you may simply use the
enclosed screws and using the template shown
here place the screws 97 mm (3.8 inches) apart
leaving about a 3.2 mm (1/8 inch) gap between the
base of the screw head and the plywood.
Line up the keyholes in the base of the iProMOH-
SU with the screw heads and pull down lightly until
the unit locks into place.
If you are mounting onto drywall drill two 2.4 mm
(3/32 inch) holes 97 mm (3.8 inches) apart and
then drive the plastic drywall anchors flush with the
drywall.
Insert the screws into the drywall anchors and
leave a 3.175 mm (1/8 inch) gap between the
screw head and the drywall.
Line up the keyholes in the base of the iProMOH-
SU with the screw heads and pull down lightly until
the unit locks into place.
If you wish to place this on a desk or shelf affix the
4 rubber feet to the base of the iProMOH-SU.

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From left to right, the faceplate elements ar e:
Power Input:Connect ONLY the adapter supplied with the iProMOH-SU to this
input.

Network Jack: Used to set the iProMOH-SU internal clock via internet time
NOTE: The iProMOH-SU must have its internal clock set for Stale Date and Scheduled
Messages to operate correctly.
Channel 1 Output: Use either the 8 Ωor 600Ωto connect to your system depending
on its requir e m e n ts.
Channel 2 Output: Second 600Ωoutput plays different music/messages f r om
channel 1.
Music In: Connect to the “Line-out”of a background licensed music source
(e.g. The Background Music Company, Play Network).
USB Connector: Utilized for loading content and firmware updates.
Volume Control: Adjusts the output level of channel 1 and 2. CH1 & CH2 increment
their respective c h annel volume from 1 to 10 then back to 1 in a circular manner.
Status LED: Shows the state of the iProMOH-SU based on the color displayed. See
the "Status LED Table" on the following page for details about the flashing patterns and
their meaning.
Connect the wall adaptor power cord to the iProMOH-SU, and plug into the wall outlet. After a
short time, the status LED will begin flash green, and the default royalty free music will play from
the audio output jacks.

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2.3 Status LED Table
Normal Operation
Flashes Green on 1 second intervals.
System OK
Solid Amber.
System booting
Flashes Amber on 1 second intervals.
Media stale date reached
Time Synchronization Operation
Alternates between Red and Green on ½ second
intervals.
Clock time invalid
Alternates between Red and Green on 1 second
intervals.
Time update in progress
Solid Red
Time update failed
Media Update Operation
Alternates between Red on ½ second intervals and
Green on 1 second intervals.
Media has already been updated with this
file.
Alternated between Amber and Green on 1 second
intervals.
Searching USB stick / validating update file
Flashes Red on 1 second intervals.
Configuration file load/save failure, update
file corrupt
Alternated between Amber and Red on 1 second
intervals.
Media update in progress
Flashes Red on ½ second intervals.
Update file not found for this iProMOH
Solid Green
Media update success
Firmware Update Operation
Alternated between Amber and Red on 1 second
intervals.
Firmware update in progress.
Alternated between Amber and Green on 1 second
intervals.
Searching USB stick / validating update file
Solid Red
Firmware update failed
Flashes Green on ½ second intervals.
Update not needed.
Flashes Amber on ½ second intervals.
Update successful

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2.4 Diagnostics
To aid in diagnostics, the iProMOH-SU will write a “diagnostics.txt” file the USB stick once it is
inserted. The file can be opened in any text editor, and lists the current settings and
configuration of the device.
3 Simple Audio Mixer Software Application
3.1 Simple Audio Mixer Software Installation
The iProMOH utilizes the Simple Audio Mixer software application to create content files
consisting of music and messages.
The application can be downloaded from:
http://www.interalia.com/downloads/SimpleAudioMixerInstall.zip
Save the file to your computer and select the "SimpleAudioMixerInstall_x.x.x.exe" application to
start the installation.
Simple Audio Mixer requires the Microsoft Visual C++ 2012 Redistributables for operation.
They will be automatically installed if they are not already present on the computer.
Select "Install" to being the installation process. If a "User Account Control" window pops up,
select “Yes” to continue installing the Microsoft Visual C++ 2012 Redistributables.

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Select "Next" at the "InstallShield Wizard for Simple Audio Mixer" screen to start the installation,
and select "Next" to use the default installation folder.
If the "Launch the Program" checkbox is selected (enabled by default), Simple Audio Mixer will
automatically launch when "Finish" is selected.
When the installation completes, you will see the Simple Audio Mixer (sam) shortcut added to
your Desktop and a folder called Interalia added to your Start Menu. Simple Audio Mixer can be
launched at any time with either the desktop or menu shortcuts.
3.2 Simple Audio Mixer Software Upgrade
Before installing a new version, ensure the current Simple Audio Mixer application is closed.
Follow the same instructions as the "Simple Audio Mixer Software Installation" above.
All previous settings, devices and passwords are retained during the upgrade.
3.3 Application Controls
Simple Audio Mixer uses consistent controls across all pages in the application.
3.3.1 Save / OK Button
Saves all changes for that particular page, and returns to the Home Screen.
3.3.2 Cancel Button / Corner "X"
Abandon all changes for that particular page, and returns to the Home Screen.
3.3.3 Need Help? Button
Displays the help screen which contains buttons to allow quick access to technical support, as
well as display the application version.

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3.4 Login Window
The Login Window is used to log into Simple Audio Mixer, or change the application password.
Enter the username ("admin") and your password to log into the application. The default
password is "admin", if you have not previously changed it. It is recommended that the
password is changed from the default value of "admin" for security reasons. When the “Music
On Hold Service Resellers Only” checkbox is selected, the software changes to allow media
to be secured to a device as well as lock it to a particular vender. To prevent the device from
inadvertently being locked, it is recommended that this is not used unless you sell Music On
Hold services.

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3.4.1 Changing Your Login Password
Select the "Change your password?" button. Enter your current password (default "admin"),
followed by your new password in the "New Password" and "Repeat Password" fields. Select
the "Save" button to change your password or "Cancel" to discard changes. Record this
password for safe keeping, as if the password gets lost, it cannot be retrieved.

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3.5 Home Screen
The "Home Screen" is the hub for all application operations. Every operation returns to this
screen once complete.
The "Home Screen" allows access to:
Device - Select the device to create content for. i.e. iProMOH-SU
Configure - Select media security (in Music On Hold mode only), modify channel settings
and playlists.
File - Open files, save files, and exit application.
For ease of use, the Home Screen" lists the current status of the application (circled, below).
These fields get populated as playlists are created, and devices are selected. In Music On Hold
mode, the extra device and security information is visible.
Normal Mode Music On Hold Mode

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3.6 File Menu
The file menu allows access to the main application functions.
3.6.1 Open Existing File
To open an existing Simple Audio Mixer content file, select this menu item to launch the
Windows Explorer file browser.
Each Simple Audio Mixer file contains information from the device it was created for. The
application will automatically change to match the device type when the file is opened.
3.6.2 Save Current Content to File
The current progress of the file being configured may be saved at any time using this menu
item. To save the current content to a Simple Audio Mixer file, select this menu item to launch
the Windows Explorer file browser.
The Simple Audio Mixer filename consists of the following format:
<sam>_<DEVICE TYPE>_<DATE OF CREATION>_<u(OPTIONAL)><SPK(OPTIONAL)>_<DEVICE ID>.ipc
In the file explorer, the default "sam" text can be changed to make the file easier to identify by
the user. During the save process, the application will automatically append the rest of the
information.

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Example 1:
Device Type: iProMOH-SU
Date of Creation: January 7, 2014
Service Provider Key: Selected, none zero
Reset Service Provider Key: No
Device Number: 00007070FFFF
Content Filename: sam_ONE_20140107_SPK_000000007070FFFF.ipc
Example 2:
Device Type: iProMOH-SU
Date of Creation: January 7, 2014
Service Provider Key: Selected, none zero
Reset Service Provider Key: Yes
Device Number: 00007070FFFF
Content Filename: sam_ONE_20140107_uSPK_000000007070FFFF.ipc
Example 3:
Device Type: iProMOH-SU
Date of Creation: January 21, 2014
Service Provider Key: Not selected, all zeros.
Reset Service Provider Key: No
Device Number: 00007070FFFF
Content Filename: sam_ONE_20140121_000000007070FFFF.ipc
IMPORTANT! The Simple Audio Mixer expects the filename to remain in this format. Only the
"sam" section may be renamed. Any other modification to the file name will result in the content
file NOT being loaded by Simple Audio Mixer and/or the iProMOH-SU.

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3.7 Security and Settings Page (Music On Hold Mode Only)
Access the "Select Media Security" page from the "Configure" menu on the Home Screen.
This page is used to manage devices, as well as to select specific devices for content
generation. Simple Audio Mixer supports three (3) valid security combinations:
Content open to all devices from any provider (factory unit): Service Provider Key of all
zeros, and a Device ID all zeros.
Content locked to a specific device, but from ANY provider: Service Provider Key of all
zeros, and a selected Device ID.
Content locked to a specific device, from ONE provider: Service Provider Key set, and a
selected Device ID.
Simple Audio Mixer does not allow for a set Service Provider Key, and a Device ID of all zeros.
3.7.1 Service Provider Key
The Service Provider Key is a customer assignable key used in conjunction with the Device ID
to secure content created with the Simple Audio Mixer software to the playback device. This
key can be up to sixteen (16) characters, and is a unique identifier for your company. For
security reasons, it is recommended that it contains at least one uppercase letter, one number
and one symbol.

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If a content file was generated with a Service Provider Key assigned to it, this key is
permanently linked to the device the first time the content is loaded. Subsequent updates would
require this same key to be present in the content file.
IMPORTANT!
Record the Service Provider Key and store it in a secure location. Once a device has been
linked to a Service Provider Key, future content updates are not allowed without that same key.
Service Provider Keys should ONLY be used by MOH Service Providers. If you are not an
MOH Service Provider you should not use this feature as it will permanently lock your device if
you lose the key.
Any locked device would need to return to the factory for reprogramming and would be subject
to a reprogramming fee. Unless you are a MOH Service Provider, leave this field at the default
zeros.
3.7.1.1 Assigning a Service Provider Key
Enter the key in the "Service Provider Key" field. Select "Assign Key" to link it to the
application.
Once assigned, the application will automatically default to this key for future content files, and
the "Assign Key" button is no longer visible. The blank service provider key can be selected for

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any devices that have not been loaded with content files containing this key. The Service
Provider Key will be permanently assigned to the Simple Audio Mixer application once the "OK"
button is selected.
3.7.1.2 Removing a Service Provider Key from a Device
If a device has been locked to a particular Service Provider Key, it can be unlocked and
returned to factory security settings with the “Service Provider Key Reset” checkbox.
NOTE: The "Service Provider Key Reset" checkbox is only selectable if a non-zero Service
Provider Key is selected.
NOTE: The Service Provider Key can only be reset in a device if the update file contains the
SAME Service Provider Key in which it was locked to. This prevents unauthorized unlocking of
the device.

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3.7.2 Adding Devices
Adding a device consists of configuring the following three (3) areas:
"Device ID" -Enter the 12-digit MAC address from the product label. The application
will automatically add zeros to the left of the number to create a 16-digit ID, and will
automatically convert it to uppercase. To facilitate the addition of multiple devices, a bar
code scanner may be used.
"Device Description" - Enter a description up to 24 characters that makes identifying
the device easier (i.e. Clothing Store #1). This field is case insensitive, and the
application will not allow for same phrase, with a different case (i.e. "store" and
"STORE").
"Device Time Zone" - Use the pull down to select the region and city closest to where
the iProMOH will be physically installed. The list is populated by continents, with
"America" covering North, Central and South America.
The "Device ID" and "Device Description" fields will auto-complete to allow quick selection of a
device.
3.7.2.1 Add Device Button
Once the "Device ID", "Device Description", and "Device Time Zone" are entered, select the
"Add Device" button to add it to the list.

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3.7.2.2 Delete Device Button
Select the device by either the "Device ID" or "Device Description", and select the "Delete
Device" button to delete it from the list. Use this button to remove devices that are no longer in
service, or if an error was made entering the "Device ID" when the device was added.
3.7.2.3 Update Desc./Zone
Make changes to the description and/or time zone fields for a particular device, and then select
the "Update Desc./Zone" button to update the information.
3.7.3 Restore Data Button
In the event that a previous install of Simple Audio Mixer becomes corrupt or the application is
installed on a different computer, the "Restore Data" button allows you to restore a backup
copy of the Simple Audio Mixer password, security settings, and device information. It does not
restore any content information.
NOTE: The "Restore Data" button is only visible when the Security and Settings page has not
been modified. Once the “OK” button has been selected on the page, the button changes to
“Backup Data”, and the application no longer allows you to restore a previous backup.
To restore a previously backed up instance of Simple Audio Mixer, select the "Restore Data"
button and browse to the location where you have previously saved the backup file. Select the
"ICL_settings.isf" file and select "Open". Simple Audio Mixer will be restored to its state at the
time of the backup.
IMPORTANT! The backup file MUST REMAIN NAMED "ICL_settings.isf".

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3.7.4 Backup Data Button
The "Backup Data" button is used to save the state of the Simple Audio Mixer application by
allowing an easy means to save the "ICL_settings.isf" file. This file contains the log in
password, Service Provider Key, and all Device information, and can be used to restore the
application in case of computer failure. It is recommended to do regular backups to protect
against data loss, and store that file in a safe location (different computer, network location,
flash drive, etc).
NOTE: The "Backup Data" button is only visible after a Restore Data was completed, or when
the Security and Settings page has not been modified by pressing the “OK” button on the page.
In normal operation, all information entered in the Security and Settings screen do not get
committed to the "ICL_settings.isf" file until the "OK" button is pressed. To ensure all new
information is backed up, the following confirmation window appears.
Select the "Yes" button to save all new information to the "ICL_settings.isf" file before doing
the backup, or "No" to create the backup without adding new information.