Interlogix NX-592E User manual

NX-592E-GSM Wireless
Gateway Installation Manual
P/N 466-2204 • REV F • January 2011

Copyright Copyright © 2011 Interlogix, a UTC Fire & Security Company. All rights reserved.
This document may not be copied in whole or in part or otherwise reproduced without
prior written consent from UTC Fire & Security except where specifically permitted
under US and international copyright law.
Document number 466-2204E. January 2011
Disclaime
r
The information in this document is subject to change without notice. UTC Fire &
Security assumes no responsibility for inaccuracies or omissions and specifically
disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a
consequence, directly or indirectly, of the use or application of any of the contents of
this document. For the latest documentation, contact your local supplier or visit us
online at www.utcfireandsecurity.com.
This publication may contain examples of screen captures and reports used in daily
operations. Examples may include fictitious names of individuals and companies. Any
similarity to names and addresses of actual businesses or persons is entirely
coincidental.
Trademarks and
patents Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products.
Intended use Use this product only for the purpose it was designed for; refer to the data sheet and
user documentation. For the latest product information, contact your local supplier or
visit us online at www.utcfireandsecurity.com.
FCC compliance This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a residential environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Contact information For contact information, see www.utcfireandsecurity.com. or www.interlogix.com
Technical support Toll-free: 888.437.3287 in the US including Alaska, Hawaii, Puerto Rico, and
Canada. Outside the tool-free area, contact your dealer.

Content
Preface .................................................................................. 3
Conventions used in this document ................................................3
Safety terms and symbols...............................................................3
Product summary..........................................................................5
Components....................................................................................5
Before installation.........................................................................7
Create a new account.....................................................................7
Programming the number of zones.................................................8
Installation.....................................................................................9
Installation guidelines......................................................................9
Tools and supplies needed .............................................................9
Mounting locations........................................................................10
Mounting.......................................................................................10
Wiring connections........................................................................11
Case tamper switch installation.....................................................12
Power up.......................................................................................12
Enrolling the module .....................................................................12
Programming using the keypad.....................................................13
Status LEDs..................................................................................14
Specifications..............................................................................15
Troubleshooting..........................................................................17
Contacting us ..................................................................... 17
Online resources...........................................................................17
Creating a new subscriber account...........................................19
Customer information.................................................................20
System operation from Alarm.com................................................20
FCC notice....................................................................................20
NX-592E-GSM Wireless Gateway Installation Manual i

Preface
This is the NX-592E-GSM Wireless Gateway Installation Manual. This document
includes an overview of the product and detailed instructions explaining:
• how to install the unit; and
• how to program the unit.
There is also information describing how to contact technical support if you have
questions or concerns.
To use this document effectively, you should have the following minimum
qualifications:
• a basic knowledge of NetworX panels; and
• a basic knowledge of electrical wiring and low-voltage electrical connections.
Read these instructions and all ancillary documentation entirely before installing
or operating this product. The most current versions of this and related
documentation may be found on our website. Refer to “Online resources” on
page 17 for instructions on accessing our online publication library.
Note: A qualified service person, complying with all applicable codes, should
perform all required hardware installation.
Conventions used in this document
The following conventions are used in this document:
Bold Menu items and button.
Emphasis of an instruction or point; special terms.
File names, path names, windows, panes, tabs, fields, variables, and other GUI
elements.
Italic
Titles of books and various documents.
Blue (Electronic version.) Hyperlinks to cross-references, related topics, and URL
addresses.
Text that displays on the computer screen.Monospac
e Programming or coding sequences.
Safety terms and symbols
These terms may appear in this manual:
Caution: Cautions identify conditions or practices that may result in damage to
the equipment or other property.
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WARNING: Warning identify conditions or practices that could result in
equipment damage or serious personal injury.
NX-592E-GSM Wireless Gateway Installation Manual 4

Product summary
The NX-592E-GSM Wireless Gateway (Figure 1 below) allows NetworX owners
to control and monitor their system status from the Alarm.com website. Through
a wireless, two-way paging network, your customer has limited controls on such
features as security, notifications, history, and authentication (see “System
operation from Alarm.com” on page 20 for further details)
Figure 1: NX-592E-GSM
Using the wireless paging network, NetworX owners may also be notified of
system events by e-mail, pager, or phone.
Components
The wireless module interfaces with the NetworX panel data bus and is powered
by the panel or an auxiliary 12 VDC power supply. Status LEDs indicate bus and
paging network communications. Figure 2 on page 6 shows the main module
components and Table 1 on page 6 describes them.
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Figure 2: Main module components
Bus LED
Status LEDs
Antenna jack
Wireless data transceiver
Serial number label
Wiring terminals
Mounting hole Mounting hole
Mounting hole
Wiring access area
Table 1: Module component descriptions
Component Function
BUS LED Indicates data bus activity between panel and module
Status LED Indicate communications status with two-way pager network (see “Status
LEDs” on page 14)
Wiring terminals Panel wiring connections (see “Wiring connections” on page 11)
Antenna jack Antenna connection for wireless data transceiver
NX-592E-GSM Wireless Gateway Installation Manual 6

Before installation
Before installing any Wireless Gateway, you must:
• Create the Alarm.com customer account prior to installing the Wireless
Gateway.
• E-mail [email protected] to become a registered Alarm.com dealer/installer.
Create the account at least 24 hours before installation to ensure that the
wireless module is activated properly on the wireless network.
Create a new account
To create a new account, do the following:
1. Open a web browser and enter the Alarm.com dealer website URL:
https://www.alarm.com/dealer
2. Enter your dealer login and password and press Go.
3. Go to the Coverage/FAQ page to check wireless coverage at the install
location. If the location has full coverage, proceed with the next steps. If
coverage is uncertain, you may contact Alarm.com for more details.
4. Click the Customers link on the menu bar. Then click Create Customer.
5. Enter the required customer information
6. Ensure the customer e-mail address is entered correctly. Alarm.com sends a
confirmation message, and a list of account changes, to the customer via e-
mail.
7. Click Next. Step Two, Create Customer’s Login will appear. Follow the
directions as stated. You may click on Automatically Generate Login to have
a login assigned to you.
8. Click Next.
Step Three, System Location will appear. If the system is installed
at the address provided at Step One Customer Information, click Yes. If the
system is installed at an address different from the one provided in Step One
Customer Information, click No and enter the correct address and time zone
where the system is to be installed. It is important that you enter the correct
system location address at this step.
9. Click Next. Step Four Panel Information will appear. In the Modem Serial #
dialog box, enter the 10-character ID found on the gateway you purchased. If
you are unable to proceed with the modem serial number, contact Alarm.com.
10.Select NX in the Panel Type list box
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Caution: The website will issue a warning about the number of zones attached
to the panel. Unlike Concord and Simon, the alarm.com gateway cannot learn
the number of zones from the panel. By default the gateway will assume that
eight zones are installed. If the number of zones is different, you will have to
send a command to the panel later via the Customer Support page of the Dealer
website.
11.Click Next. The Confirmation screen will appear. Review the customer
information. If you need to change any of the information, click the Edit link
next to the field you want to update.
12.Click Done. The Account Creation Successful screen will appear. Click View
and Print Welcome Letter. Print two copies of the welcome letter; one for the
customer and one for your records. The letter includes the customer’s login,
temporary password, and instructions on how to get started.
Also, a confirmation message is sent via e-mail to the address entered in
Step One: Customer Information. The message contains a user confirmation
number to be entered during initial log on to the Alarm.com website.
Note: If you leave the Account Creation Successful screen without printing a
welcome letter, you must click the Customer Tab, choose the Customer
Support tab, and search for and click the customer that needs a new welcome
letter. On the customer information page that appears, select the New
Welcome Letter tab in the Customer Support Option panel on the left-hand
side.
If the customer does not receive the confirmation e-mail, you may send a new
confirmation e-mail by selecting Resend Confirmation Number in the
Customer Support Options panel.
Programming the number of zones
This section describes how to program the number of zones into the gateway.
Caution: Unlike Concord and Simon, the alarm.com gateway cannot learn the
number of zones from the NX panel. If the number of zones is different, you will
have to send a command to the panel later via the Customer Support page of the
Dealer website.
To program the number of zones into the gateway, do the following:
1. Once the account is created, log on to the Alarm.com Dealer website at:
https://www.alarm.com/dealer
2. Click the Customers tab, and then click the Customer Support subtab.
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