Fanvil GA10 User manual

Software Version:2.4.0
Release Date：2021/10/25
GA10&GA11
User Manual

I
Directory
Directory...................................................................................................................................................................I
1 Picture................................................................................................................................................................. III
2 Table....................................................................................................................................................................IV
3 Safety Instruction.................................................................................................................................................1
4 Overview.............................................................................................................................................................. 2
4.1 Overview................................................................................................................................................. 2
5 Install Guide......................................................................................................................................................... 3
5.1 Use external Power Adapter...................................................................................................................3
5.2 Packing Contents.....................................................................................................................................3
5.3 Interface description...............................................................................................................................3
5.4 Device Connection.................................................................................................................................. 4
6 Introduction to the User......................................................................................................................................5
6.1 Web Management.................................................................................................................................. 5
6.2 Network Settings.....................................................................................................................................5
6.2.1 Read the IP..................................................................................................................................5
6.2.2 Set Static IP.................................................................................................................................6
6.3 SIP Configurations................................................................................................................................... 6
6.4 LED...........................................................................................................................................................7
6.5 Voice Menu............................................................................................................................................. 8
7 Basic Function...................................................................................................................................................... 9
7.1 Making Phone Call...................................................................................................................................9
7.2 Call Hold.................................................................................................................................................. 9
7.3 Call Transfer.............................................................................................................................................9
7.3.1 Blind transfer............................................................................................................................... 9
7.3.2 Attended transfer........................................................................................................................ 9
7.4 Conference.............................................................................................................................................. 9
8 Advance Function...............................................................................................................................................11
8.1 IP Direct................................................................................................................................................. 11
8.2 Redial.....................................................................................................................................................11
8.3 Call Back................................................................................................................................................ 11
8.4 Voice Mail..............................................................................................................................................11
9 Web Configurations........................................................................................................................................... 13
9.1 Web Page Authentication..................................................................................................................... 13

II
9.2 System >> Information..........................................................................................................................13
9.3 System >> Account................................................................................................................................14
9.4 System >> Configurations..................................................................................................................... 14
9.5 System >> Upgrade............................................................................................................................... 15
9.6 System >> Auto Provision..................................................................................................................... 17
9.7 System >> Tools.....................................................................................................................................19
9.8 System >> Reboot Phone...................................................................................................................... 19
9.9 Network >> Basic...................................................................................................................................20
9.10 Network >> Service Port..................................................................................................................... 21
9.11 Line >> SIP........................................................................................................................................... 22
9.12 Line >> SIP Hotspot............................................................................................................................. 28
9.13 Line >> Dial Plan.................................................................................................................................. 31
9.14 Line >> Basic Settings.......................................................................................................................... 34
9.15 Line >> RTCP-XR.................................................................................................................................. 35
9.16 Phone settings >> Features.................................................................................................................35
9.17 Phone settings >> Media Settings...................................................................................................... 37
9.18 Phone settings >> Action.................................................................................................................... 38
9.19 Phone settings >> Time/Date............................................................................................................. 39
9.20 Intercom Settings >> Time plan.......................................................................................................... 40
9.21 Phone settings >> Tone.......................................................................................................................41
9.22 Phone settings >> Voice Menu........................................................................................................... 42
9.23 Call List >> Call List.............................................................................................................................. 42
9.24 Call List >> Web Dial............................................................................................................................43
9.25 Call Logs...............................................................................................................................................43
9.26 Security >> Web Filter.........................................................................................................................43
9.27 Security >> Trust Certificates..............................................................................................................44
9.28 Security >> Device Certificates........................................................................................................... 44
9.29 Security >> Firewall............................................................................................................................. 45
9.30 Device Log >> Device Log....................................................................................................................47
10 Trouble Shooting..............................................................................................................................................48
10.1 Get Device System Information..........................................................................................................48
10.2 Reset Device to Factory Default......................................................................................................... 48
10.3 Network Packets Capture................................................................................................................... 48
10.4 Get Log Information............................................................................................................................48
10.5 Common Trouble Cases...................................................................................................................... 49

III
1Picture
Picture 1- web login............................................................................................................................. 5
Picture 2- Line ..................................................................................................................................... 7
Picture 3- Voice mail..........................................................................................................................12
Picture 4- Information........................................................................................................................13
Picture 5- WEB Account................................................................................................................... 14
Picture 6- System Setting................................................................................................................. 14
Picture 7- Upgrade.............................................................................................................................15
Picture 8- Auto provision settings....................................................................................................17
Picture 9- Tools...................................................................................................................................19
Picture 10 - Reboot Phone................................................................................................................ 19
Picture 11 - Network Basic Setting...................................................................................................20
Picture 12 - Service port setting interface.......................................................................................21
Picture 13 - SIP....................................................................................................................................22
Picture 14 - SIP Hotspot................................................................................................................. 29
Picture 15 - SIP hotspot server.........................................................................................................30
Picture 16 - SIP hotspot client...........................................................................................................30
Picture 17 - Dial Plan..........................................................................................................................31
Picture 18 - Custom setting of dial - up rules................................................................................. 32
Picture 19 - Dial rules table (1)...................................................................................................... 33
Picture 20 - Dial rules table (2)...................................................................................................... 33
Picture 21 - Basic Settings................................................................................................................ 34
Picture 22 - Features.......................................................................................................................... 35
Picture 23 - Media Settings............................................................................................................... 37
Picture 24 - Time/Date........................................................................................................................39
Picture 25 - Time Plan........................................................................................................................ 41
Picture 26 - Tone................................................................................................................................. 41
Picture 27 - Voice Menu..................................................................................................................... 42
Picture 28 - Web Filter settings......................................................................................................43
Picture 29 - Web Filter Table..........................................................................................................43
Picture 30 - Trust Certificates............................................................................................................44
Picture 31 - Device Certificates........................................................................................................ 45
Picture 32 - Firewall............................................................................................................................ 45
Picture 33 - Firewall Input rule table................................................................................................ 46
Picture 34 - Delete firewall rules....................................................................................................46

IV
2 Table
Table 1- Interface................................................................................................................................. 3
Table 2- LED......................................................................................................................................... 7
Table 3- Voice Menu............................................................................................................................ 8
Table 4- Firmware upgrade........................................................................................................... 15
Table 5- Auto Provision..................................................................................................................... 17
Table 6- Network Basic Setting........................................................................................................20
Table 7- Service port...................................................................................................................... 21
Table 8- SIP.........................................................................................................................................22
Table 9- SIP Hotspot..........................................................................................................................29
Table 10 - Phone 7 dialing methods.................................................................................................31
Table 11 - Dial - up rule configuration table.................................................................................32
Table 12 - Set the line global configuration on the web page......................................................34
Table 13 - set RTCP-XR.....................................................................................................................35
Table 14 - Common device function Settings on the web page ..........................................36
Table 15 - Audio Settings................................................................................................................... 37
Table 16 - Time/Date...........................................................................................................................39
Table 17 - Network Firewall............................................................................................................ 45
Table 18 - Trouble Cases...................................................................................................................49

1
3 Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the
safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may
cause damage to the phone and affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it because it
may cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is designed for indoor environment. Do not install the device in places where there
is direct sunlight. Also do not put the device on carpets or cushions. It may cause fire or
breakdown.
Before using the product, please confirm that the temperature and humidity of the environment
meet the working requirements of the product.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your
authorized dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a
soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily
injury. Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.

2
4 Overview
4.1 Overview
GA10&GA11 is a SIP analog gateway (ATA) with a single FXS port, featuring high-definition
voice, 2 SIP accounts, three-way conference calls, etc.; through the convenient use of VoIP
equipment to transfer analog calls to SIP calls, users are supported to call IP phones with ordinary
analog phones. GA10&GA11 provides individual, enterprise, and operator user ports with a
convenient, stable, and cost-effective communication solution to realize the deployment of VoIP.

3
5 Install Guide
5.1 Use external Power Adapter
Please use the specified power adapter to eature the normal operation of the device.
5.2 Packing Contents
ATA Gateway Ethernet Cable
Quick Installation Guide Power Adapter
5.3 Interface description
Table 1- Interface
Port
Icon
Function
Power
DC 5V IN
Connecting to a power source to the micro-USB
or DC Jack

4
Network
WAN
Connecting to the network.
FXS
FXS
Use RJ11 telephone cable to connect to an
analog phone. (GA10).
Use BT plug telephone cable to connect to an
analog phone. (GA11).
Reset
RST
Restore Default button. When the device is
working properly, if you press this button (6
seconds) with a sharp object (such as a pencil)
until the LED fast twinkling. Restore function will
take effect after you release it.
5.4 Device Connection
Please refer to the following steps to connect your device:
Insert a standard RJ11/ BT plug telephone cable into the FXS port and connect the other end of
the telephone cable to a standard touch-tone analog telephone.
Insert the ethernet cable into the WAN port of the device and connect the other end of the
ethernet cable to an uplink port (a router or a modem, etc.)
Insert the power adapter into the device and connect it to a wall outlet.
The power and ethernet LEDs will be solidly lit when the device and network is ready for use.

5
6 Introduction to the User
6.1 Web Management
Phone can be configured and managed on the web page of the phone. The user needs to enter the
IP address of the phone in the browser at first and open the web page of the phone.
Picture 1- web login
Users must correctly enter the user name and password to log in to the web page. The default user
name and password are "admin". For the specific details of the operation page, please refer to page
9 Web configurations.
6.2 Network Settings
The factory default of the device is DHCP mode. When the device is successfully connected
according to 5.4 Connecting the device, you can obtain or modify the IP address of the device by
connecting to an analog phone.
Support 3 ways to access the Internet:
DHCP
Static IP address
PPPoE
6.2.1 Read the IP
Dial "#*111" on the phone, the device will announce the IP address by voice