Interlogix TruVision 10 User manual

TruVision NVR 10 User
Manual
P/N 1072766-EN • REV D • ISS 13MAY15

Copyright
©
2015 United Technologies Corporation. All rights reserved.
Interlogix is part of UTC Building & Industrial Systems, a u
nit of United
Technologies Corporation
. All rights reserved
Trademarks and
patents
Trade names used in this document may be trademarks or registered
trademarks of the manufacturers or vendors of the respective products.
Manufacturer
Interlogix
2955 Red Hill Avenue, Costa Mesa, CA 92626
-5923, USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
FCC compliance
Class A
: This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated i
n a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications. Operation of this
equipment
in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.
Canada
This Class A digital apparatus complies with Canadian ICES
-003.
Cet appareil mumérique de la cla
sse A est conforme à la norme NMB-003
du Canada.
ACMA compliance
Notice!
This is a Class A product. In a domestic environment this product
may cause radio interference in which case the user may be required to
take adequate measures.
Certification
N4131
EU directives
2004/108/EC (EMC directive)
: Hereby, UTC Fire & Security declares that
this device is in compliance or with the essential requirements and other
relevant provisions of Directive 2004/108/EC
.
2012/19/EU (WEEE directive)
: Products marked with this symbol cannot
be disposed of as unsorted municipal waste in the European Union. For
proper recycling, return this product to your local supplier upon the
purchase of equivalent new equipment, or dispose of it at designated
collect
ion points. For more information see: www.recyclethis.info.
2006/66/EC (battery directive)
:
This product contains a battery that cannot
be disposed of as unsorted municipal waste in the European Union. See
the product documentation for specific battery
information. The battery is
marked with this symbol, which may include lettering to indicate cadmium
(Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to
your supplier or to a designated collection point. For more information see:
www.recyclethis.info.
Contact information
For contact information
, see www.interlogix.com or
www.utcfssecurityproducts.eu

TruVision NVR 10 User Manual 3
Content
Important information 7
Chapter 1 Product introduction 8
Product overview 8
Default settings to access the device 8
Chapter 2 Physical installation 10
Installation environment 10
Unpacking the recorder and its accessories 10
Back panel 11
Monitor connections 12
Rack mounting 12
Chapter 3 Getting started 14
Powering on the recorder 14
The startup wizard 15
Chapter 4 Operating instructions 19
Controlling the recorder 19
Using the front panel 19
Using the mouse 22
Using the IR remote control 23
Menu overview 26
Chapter 5 Live view 29
Description of live view 29
Video output 30
Live view mouse menu 30
Single and multiview display mode 31
Sequencing cameras 31
Live view toolbar 32
Digital zoom 33
PTZ preset and tours 34
Chapter 6 Searching files 36
Search video menu 36
Search and play back recordings by time and video type 37
Search and play back recordings by event 38
Search bookmarked recordings 39
Search snapshots 39
Log search 40
Chapter 7 Playback functionality 41
Playback mouse menu 43
Instant playback 44

4 TruVision NVR 10 User Manual
24-hour playback 45
Playback speed and skip time 45
Playing back frame-by-frame 46
Digital zoom in playback 47
Creating bookmarks 47
Chapter 8 Archiving files 48
Archiving files 48
Create and archive video clips 50
Playing back archived files on a PC 51
Chapter 9 Display settings 52
Display settings 52
Layout 53
Chapter 10 Camera setup 55
IP camera status 55
Camera recording settings 57
PoE setup 59
Snapshots 60
Camera OSD 60
Image settings61
Motion detection 62
Privacy mask 64
Camera tamper 65
Restricted access camera 65
VCA Setup 66
Configure PTZ settings 67
PTZ presets and tours 68
Chapter 11 Network settings 72
Network settings 72
PPPoE settings 74
DDNS settings 75
NTP server settings 76
E-mail settings 77
Configure an FTP server to store snapshots 78
SNMP settings 78
UPnP settings 79
Network status 80
Export network packet data 81
Network statistics 81
Chapter 12 Recording 82
Recording schedule 82
Modify the instant replay duration 85
Manual recording 85

TruVision NVR 10 User Manual 5
Chapter 13 Alarm and event setup 86
Set up alarm inputs 86
Set up alarm outputs 87
Manual trigger 88
Buzzer settings 89
Alarm notification types 89
Detect video loss 90
Alarm host setup 91
Chapter 14 Device management 92
Time and date settings 92
General recorder settings 94
Configuration files 95
Upgrade system firmware 96
Holiday schedules 96
Chapter 15 Storage management 98
HDD information 98
Storage mode 99
S.M.A.R.T. settings 101
Bad sector detection 102
Chapter 16 User management 103
Add a new user 103
Customize a user’s access privileges 104
Local configuration settings 104
Remote configuration settings 105
Camera configuration settings 105
Delete a user 106
Modify a user 106
Change the Admin password 107
Chapter 17 System information 108
View system information 108
Search the system log 111
Chapter 18 Using the web browser 114
Windows 7 and Windows 8 users 114
Access the web browser 115
Mac Safari Browser users 115
Plug-in installation 116
Web browser live view 117
Control a PTZ dome camera via the web browser 119
Play back recorded video 120
Search for event logs 121
Configure the recorder via the browser 122

6 TruVision NVR 10 User Manual
Appendix A Specifications 126
Appendix B Product Codes 129
Appendix C Port forwarding information 130
Seeking further assistance 130
Appendix D Maximum pre-recording times 132
Appendix E Default menu settings 134
Appendix F TruVision Recorder Archiving Instructions 145
Searching and playing back recorded video 145
Exporting video recordings 146
Exporting video recordings via TruVision Navigator 147
Using TruVision Player 148
Index 150

TruVision NVR 10 User Manual 7
Important information
Advisory messages
Advisory messages alert you to conditions or practices that can cause unwanted
results. The advisory messages used in this document are shown and described below.
WARNING: Warning messages advise you of hazards that could result in injury or loss
of life. They tell you which actions to take or to avoid in order to prevent the injury or
loss of life.
Caution: Caution messages advise you of possible equipment damage. They tell you
which actions to take or to avoid in order to prevent the damage.
Note: Notes are used to point out important information that you should read.

8 TruVision NVR 10 User Manual
Chapter 1
Product introduction
Product overview
The TruVision NVR 10 is a versatile, user-friendly embedded network video recorder
(NVR) allowing end-users to record up to 16 cameras with a maximum total input
bandwidth of 20/40/80 Mbps for 4, 8, and 16 channels, while providing integration with
the UTC portfolio of security solutions, and offering a seamless product experience
within the TruVision brand.
Its embedded PoE ports allow for a true plug and play setup for TruVision IP cameras
where the recorder automatically assigns the IP camera with an IP address and sets it
up at default configurations. Adding cameras was never easier.
Note: The non-PoE version of the NVR is not available in the Americas.
Its dual streaming functionality allows the user to set up different settings for recording
and streaming video in live view mode using main and substreams.
The TruVision NVR 10 can be configured through the OSD, web browser, and
TruVision Navigator via the SDK.
It can fully integrate with the license-free TruVision Navigator software, which is ideal
for most commercial applications. TVN 10’s easy and intuitive-to-use web browser
interface enables remote configuration and secure viewing, searching, and playing back
of video from computers connected via the Internet.
Note: Models are shipped with the power cords for their region.
Default settings to access the device
Default user names and passwords
See Table 1 below for the list of default user names and passwords. Go to Chapter 16
“User management” on page 103 for further information.

Chapter 1: Product introduction
TruVision NVR 10 User Manual 9
Table 1: Default user names and passwords
User
Description
Administrator
There can only be one administrator.
The user name is admin. The name cannot be modified.
The default password is 1234.
Operator
The default user name is “operator”.
The default password is 2222.
Guest
The default user name is “guest”.
The default password is 3333.
Note: The default passwords should be changed for security reasons.
Default network settings
The network settings are:
• IP address - 192.168.1.82
• Subnet mask - 255.255.255.0
• Gateway address - 192.168.1.1
• Ports:
When using the browser:
RTSP port: 554
HTTP port: 80
When using TruNav:
RTSP port: 554
Server/Client software port: 8000
Go to “Using the web browser” on page 114 for further information.

10 TruVision NVR 10 User Manual
Chapter 2
Physical installation
This section describes how to install the recorder.
Installation environment
When installing your product, consider these factors:
• Ventilation
• Temperature
• Moisture
• Chassis load
Ventilation: Do not block any ventilation openings. Install in accordance with the
manufacturer’s instructions. Ensure that the location planned for the installation of the
unit is well ventilated.
Temperature: Consider the unit’s operating temperature (-10 to +55 ºC, 14 to 131 °F)
and noncondensing humidity specifications (10 to 90%) before choosing an installation
location. Extremes of heat or cold beyond the specified operating temperature limits
may reduce the life expectancy of the recorder. Do not install the unit on top of other
hot equipment. Leave 44 mm (1.75 in.) of space between rack-mounted units.
Moisture: Do not use the unit near water. Moisture can damage the internal
components. To reduce the risk of fire or electric shock, do not expose this unit to rain
or moisture.
Chassis: Equipment weighing less than 15.9 kg (35 lb.) may be placed on top of the
unit.
Unpacking the recorder and its accessories
When you receive the product, check the package and contents for damage, and verify
that all items are included. There is an item list included in the package. If any of the
items are damaged or missing, please contact your local supplier.

Chapter 2: Physical installation
TruVision NVR 10 User Manual 11
Items shipped with the product include:
• IR (infrared) remote control
• Two AAA batteries for the remote control
• AC power cords
• USB mouse
• Brackets
• Recorder
• CD with software and manuals
• TruVision NVR 10 Quick Start Guide
• TruVision NVR 10 User Manual (on CD)
• TruVision Recorder Operator Guide (on CD)
Back panel
The figures below show the back panel connections and describe each connector on a
typical NVR 10 digital video recorder. Details may vary for specific models.
Before powering up the recorder, connect the cameras and a main monitor for basic
operation. Once all required connections are done, enter the relevant data in the setup
wizard (see page 15).
Note: For every hardwired alarm input, connect one wire to the input connection with
the alarm number label and one wire to a ground connection (labeled G).
Figure 1: NVR 10 back panel connections
Four-channel model:

Chapter 2: Physical installation
12 TruVision NVR 10 User Manual
Eight-channel PoE model:
1. Embedded PoE ports to connect up to eight IP
cameras (depending on model).
2. Connect up to four alarm inputs and one alarm
relay output.
3. Connect to a network.
4. Connect an RCA connector for audio input
5. Connect to speakers for audio output.
6. Connect to a VGA monitor.
7. Connect to an HDTV. The HDMI connection
supports both digital audio and video.
8. Universal Serial Bus (USB 3.0) port. Connect
to an additional device such as a USB mouse,
CD/DVD burner or USB HDD.
9. Connect to ground.
10. Connect to a power cord.
11. Connect to a 12 VDC power supply.
Monitor connections
Connect the unit to a monitor via an appropriate cable with the VGA/HDMI connector.
The recorder provides a 1 Vp-p CVBS signal. See Figure 1 on page 11 for connecting a
monitor to a recorder.
The recorder supports up to 1280 × 1024 / 60 Hz resolution in VGA/HDMI. The monitor
resolution should be at least 800 × 600. Adjust your monitor accordingly to this
resolution.
Rack mounting
The TVNc models have a 1U desk-based chassis. They are not rack mountable.

Chapter 2: Physical installation
TruVision NVR 10 User Manual 13
The TVN models have a 1.5U desk-based chassis but can be easily rack-mountable
with the purchase of the TVR-RK-1 rack-mount kit. Contact your local supplier to order
the kit. See Figure 2 below.
Figure 2: TVN 10 rack-mount installation
To install the racks:
1. Attach the two small front-rack mount ears (A) to the NVR. The screws are supplied.
2. Attach the two large rear support brackets (not supplied) to the rear rails (B).
3. Attach the NVR to the front rails (C). The screws are not supplied.

14 TruVision NVR 10 User Manual
Chapter 3
Getting started
Powering on the recorder
Before starting the recorder, connect at least one monitor. Otherwise, you will not be
able to see the user interface and operate the device.
The recorder auto-detects the video mode (PAL or NTSC) on startup.
It comes equipped with a universal power supply that will auto-sense 110/240 V,
60/50 Hz.
Note: It is recommended that an uninterruptible power supply (UPS) is used in
conjunction with the device.
To turn on the recorder:
Turn on the recorder using the power switch on the back panel. Once it is powered up,
the status LEDs on the front panel will light up.
To turn off the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. From the menu toolbar, click Shutdown.
3. In the Shutdown popup menu, select Shutdown. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.
To reboot the recorder:
1. In live view mode, right-click the mouse and click Menu. The main menu window
appears.
2. Select the Shutdown icon.
3. In the Shutdown popup menu, select Reboot. Click Yes to confirm shutdown.
You will be requested to enter the Admin password.

Chapter 3: Getting started
TruVision NVR 10 User Manual 15
The startup wizard
The recorder has an express installation wizard that lets you easily configure basic
recorder settings when first used. It configures all cameras to default settings. The
configuration of each camera and recorder can be customized as required.
By default the startup wizard will start once the recorder has loaded. It will walk you
through some of the more important settings of your recorder.
Any changes you make to a setup configuration page are saved when you exit the page
and return to the main wizard page.
Note: If you want to set up the recorder with default settings only, click Next in each
screen until the end.
To use the Startup wizard:
1. To launch the startup wizard without rebooting the device, go to Menu > Device
Management > General Settings and click ‘Start wizard’.
2. Select the preferred language for the system and resolution from the dropdown list
and then click Next.
3. Enable or disable the option to start the wizard automatically when the recorder is
turned on. Click Next.
4. User configuration:
You can change the admin password and create additional users.
Mouse: Navigate to the Admin Password edit box. Click the box to display the virtual
keyboard and enter the default admin password, 1234.
Front panel or remote control: Navigate to the Admin Password edit box using the
navigation buttons. Press Enter on the front panel or remote control to display the
virtual keyboard. Enter the default admin password, 1234.
Note: You must enter an admin password. To change the Admin password, check
New Admin password and enter the new password and confirm it.

Chapter 3: Getting started
16 TruVision NVR 10 User Manual
Caution: It is strongly recommended that you change the password of the
administrator. Do not leave 1234 as the default password. Write it down in a safe
place so that you do not forget it.
If you should forget the password to your recorder, contact your supplier with the
serial number of your recorder to obtain a secure code to reset it.
Click Next.
5. Time and date configuration:
Select the desired time zone, date format, system time, and system date.
If Daylight saving time (DST) is required, check Enable DST and enter the desired
summer and winter times.
Note: The system time and date are visible on screen. However, they do not
appear in recordings.
Click Apply and then Next to move to the next page or click Previous to return to
the previous page.
6. Network configuration:
Configure your network settings such as the NIC type, IP address, subnet mask,
and default gateway. Enter the preferred DNS server address as well as the
alternate one to use.

Chapter 3: Getting started
TruVision NVR 10 User Manual 17
Click Next to move to the next page, or Previous to return to the previous page.
7. HDD management:
The hard drives are initialized at the factory. However if you wish to clear all data,
click Initialize to initialize the HDD and Next to move to the next page, or Previous
to return to the previous page.
8. Adding IP cameras:
Note: You do not need to search for PoE cameras. They are automatically
recognized when plugged in.
Click Search to find any available IP cameras.
There are two ways to add an IP camera to the recorder system:
Manually: Enter the IP address of the IP camera to be added. Select the appropriate
protocol, stream number and management port and then enter User name and
Admin password, and then click the Add button. Click, Next to move to the next
page.
Automatically: Select the desired IP cameras from the search results list. Click
Quick Add to add the selected cameras to the recorder system without modifying
the camera configuration. The search list will display all supported IP cameras that
are located on the LAN.
Click Next to move to the next page, or Previous to return to the previous page.
9. Recording configuration:
Configure your recording settings as required. The settings apply to all cameras
connected to the recorder.

Chapter 3: Getting started
18 TruVision NVR 10 User Manual
Check the Constant Recording checkbox for the recorder to record continuously all
day. If left unchecked, the recorder will not record.
Check the desired time lapse check box, TL-Hi or TL-Lo.
To record motion detection events, check Event (Motion).
To record alarm events, check Alarm.
Click Next to move to the next page, or Previous to return to the previous page.
Note: You can configure the recording parameters of each individual camera for the
different recording schedules in the recording menu.
10.When all the required changes have been entered, a summary page appears
showing all the settings.
Click Finish to exit the Wizard. The recorder is now ready to use.
For a description of the recorder main menu, see “Menu overview” on page 26.
Caution: Important! Your TruVision device is delivered with default user name and
password credentials for initial access, easy configuration and auto discovery. For
security reasons, it is highly recommended to change the default credentials.

TruVision NVR 10 User Manual 19
Chapter 4
Operating instructions
Controlling the recorder
There are several ways to control the recorder:
• Front panel control. See “Using the front pane” below.
• Mouse control. See “Using the mouse” on page 22.
• IR remote control. See “Using the IR remote control” on page 23.
• TVK-800 keypad (from TVK-800 firmware version 1.0i). Please refer to the user
manual for more information.
• Web browser control (TruVision Navigator, TVRmobile). See Chapter 18 “Using the
web browser” on page 114 for more information on using the web browser. Please
refer to the TruVision Navigator and TVRmobile user manuals for more information.
You can use your preferred control method for any procedure, but in most cases we
describe procedures using the mouse. Optional control methods are given only when
they differ substantially from the mouse control methods.
Using the front panel
The function buttons on the front panel control can be used to operate most, but not all,
of the main functions of the recorder. The LED indicators light up to alert you of various
conditions. The functions available can be limited by setting passwords. See Figure 3
on page 20 for more information.

Chapter 4: Operating instructions
20 TruVision NVR 10 User Manual
Figure 3: NVR 10 front panel
16-channel model:
The controls on the front panel include:
Table 2: Front panel button description
Name
Description
1
. Live view button Switch to live view mode.
2
. Playback buttons See Table 3 on page 21 for a detailed description of all these
buttons for different tasks.
Reverse: In live view mode, use to play back the earliest
video. In playback mode, playback a camera in the reverse
direction.
Pause: In live view mode, freeze the last image of the live
display for all active cameras displayed. In playback mode, stop
playback.
Play: In live view mode, play 24-hour playback of the currently
selected camera. In playback mode, play back a camera in the
forward direction. In search mode, play back a selected video or
view a snapshot.
3
. IR receiver Receiver for IR remote.
To connect the remote control to the NVR, press the Device button,
enter the device address, and press Enter.
4
. Direction The DIRECTION buttons are used to navigate between different
fields and items in menus. In PTZ mode, it can control the
movement of the PTZ camera.
Enter button The ENTER button is used to confirm selection in any of the menu
modes.
See Table 3 on page 21 for a detailed description of these buttons
by different tasks.
5
. Alarm button Use to manually acknowledge an alarm.
In live view mode, contact the alarm recipient when an alarm/event
is triggered.
6
. USB Interfaces Universal Serial Bus (USB) ports for additional devices such as a
USB mouse, CD/DVD burner, and USB Hard Disk Drive (HDD).
7
. Archive button Press once to enter quick archive mode. Press twice to start
archiving. If the flash drive has an LED, it will flash during archiving.