intertel INT2000 User manual

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INT2000
USER GUIDE
Part No. 935.0350
Issue 1, September1997

Inter-Tel INT2000 User Guide
Inter-Tel Integrated Systems, Inc. 9/97
TABLE OF CONTENTS
INTRODUCING THE INT2000 1.............................
WARNINGS 2.............................................
Range Limits 2...............................................
Cordless Telephones And Privacy 2.............................
Base Units and Handsets 2....................................
Battery Packs 3..............................................
Not Waterproof 3.............................................
INSTALLING THE INT2000 4...............................
Selecting The Location 4......................................
AC Adapters 4...............................................
Attaching The Belt Clip To The Handset 5.......................
Rechargeable Battery Packs And The Charger 5.................
USING THE INT2000 8.....................................
Handset Controls 8...........................................
Range Limits 8...............................................
Feature Buttons 9............................................
The SPCL Button 10..........................................
CALL Buttons 10.............................................
Interaction With The Telephone System 10......................
User-Programmable Feature Buttons 13.........................
INTERCOM CALLS 14.....................................
Placing Intercom Calls 14......................................
Receiving Intercom Calls 14...................................
OUTSIDE CALLS 15.......................................
Placing Outside Calls 15.......................................
Receiving Outside Calls 15....................................
Call Screening 16.............................................

Inter-Tel INT2000 User Guide
PLACING CALLS ON HOLD 17..............................
MUTING THE MICROPHONE 17............................
REQUESTING A CALLBACK 18.............................
CALL WAITING 18.........................................
PICKING UP A CALL FROM ANOTHER PHONE
(REVERSE TRANSFER) 18.................................
ACCOUNT CODES 19.....................................
STATION-TO-STATION MESSAGES 20......................
Leaving Messages 20.........................................
Receiving Messages 21.......................................
CALL TRANSFER 22.......................................
Transferring To Another Extension 22...........................
Transferring To Voice Mail 22..................................
Transferring To An Outside Number 22..........................
CALL FORWARDING 23....................................
Manual Call Forwarding 23.....................................
Automatic System Forwarding 23...............................
STATION SPEED DIALING 24..............................
Storing Station Speed-Dial Numbers 24.........................
Using Speed-Dial Buttons 25...................................
Dialing Station Speed-Dial Numbers 25..........................
SYSTEM SPEED DIALING 25...............................
INTERCOM, OUTSIDE, AND FEATURE DIRECTORIES 26.....
REDIALING 27............................................
CONFERENCE CALLS 28..................................
PAGING 29...............................................
RECORD-A-CALL 29.......................................
DO-NOT-DISTURB 30......................................
REMINDER MESSAGES 32................................

Inter-Tel INT2000 User Guide
MISCELLANEOUS FEATURES 33...........................
Standard And Alternate Keymaps 33............................
Date, Time, Name, and Extension Number Display 33.............
Hookflash 33.................................................
SPECIAL PROGRAMMING 34..............................
Ring Tone Selection and Volume 34............................
Programming for Private Intercom Calls 34.......................
Hunt Group Remove/Replace 34...............................
ACD HUNT GROUPS 35...................................
ACD Hunt Group Login 35.....................................
ACD Hunt Group Logout 35....................................
ACD Agent Wrap-Up Terminate 35.............................
AGENT HELP 36..........................................
TROUBLESHOOTING 37...................................
OPTIONAL EQUIPMENT AND REPLACEMENT PARTS 38.....
Optional Headset 38..........................................
Optional Backup AC Adapter 38................................
Other Optional Accessories and Replacement Parts 38............
NOTES 39................................................
DEFAULT FEATURE CODES 42............................

Inter-Tel INT2000 User Guide
1
INTRODUCING THE INT2000
Congratulations on your purchase of the Inter-Tel INT2000 cordless tele-
phone. It is designed to work on an Inter-Tel telephone systemto provide you
with access to multiple lines, Caller ID, and other phone system features.
TohelpfamiliarizeyourselfwiththefeaturesoftheINT2000andgetthemost
from your new phone, please read this user guide thoroughly.
Your INT2000 includes the following items:
•Handset
•Base Unit
•Battery Charger
•Telephone cord
•AC Adapters for Base Unit and Battery Charger
•Two rechargeable Battery Packs
•Belt Clip
•Wall Mount Adapter
Ifanyoftheseitemsaremissingordamaged,contactyourservicerepresenta-
tive. If your INT2000 is not performing to your expectations, please try the
simplestepslistedinthe Troubleshootingsectionofthisuserguide.Ifyouare
still unable to resolve the problem, contact your service representative.

Inter-Tel INT2000 User Guide
2
WARNINGS
Range Limits
The INT2000 is designed for commercial use. Range has been approved for
150 to 300 feet per Base Unit. Actual range may be less or greater than this
distance depending on the environment. Building wiring, walls, elevators
and other electronic interference frequenciesmay limit the range of this tele-
phone. Pleaseconsult yourtelecommunications consultantfortesting ofyour
location.
To maximize the range capability, do the following:
•Locate the Base Unit at the highest point possible in the center of your
coverage zone. Ifyouare planning to cover an outdoor area, such as a car
lot, building grounds, or campus, place the unit near a window and the
highest point within the building.
•Place the Base Unit away from anyelectronic device. This includes, but
is not limited to, computer screens, radios, electronic signs, coffee pots,
microwaves, and other electronic devices.
Cordless Telephones And Privacy
Cordlesstelephonesareradiodevices.CommunicationsbetweentheHandset
andBaseUnitofyourcordlesstelephone areaccomplishedbymeansofradio
waves which are broadcast over the open airways. Because of the inherent
physical properties of radio waves, your communications can be received by
radio receiving devices other than your own telephone unit.
Base Units and Handsets
The Handsets are programmed to work a specific Base Unit. You cannot
switch to a newHandset or a new Base Unit without having it reprogrammed
by Inter-Tel.

Inter-Tel INT2000 User Guide
3
Battery Packs
The Battery Packs contain rechargeable, sealed, lead-acid batteries. To re-
duce the risk of fire or injury to personsby the battery, read and follow these
instructions:
•Use only the appropriatetype andsize BatteryPackspecifiedin thisuser
guide.
•Do not dispose of the Battery Pack in a fire. The cell may explode.
•Do not open or mutilate the Battery Pack. Released electrolyte is corro-
sive and may cause damage to the eyes or skin. It may be toxic if swal-
lowed.
•Exercise care in handling the Battery Pack in order not to short the bat-
tery with conducting materials such as rings, bracelets, and keys. The
battery or conductor may overheat and cause burns.
•DonotchargetheBatteryPackusedinthistelephoneinany chargerother
thantheoneprovidedwithit.Usinganotherchargermaydamagethebat-
tery, or cause the battery to explode.
•Observe proper polarity orientation between the Battery Pack and Bat-
tery Charger.
•Do not short circuit the Battery Pack.
Not Waterproof
Thisunitisnotwaterproof.Toreducetheriskoffire, electricalshock,ordam-
age to the unit, DO NOT expose this unit to rain or moisture.

Inter-Tel INT2000 User Guide
4
INSTALLING THE INT2000
Selecting The Location
Select a location forthe INT2000that avoidsexcessive heat orhumidity. The
BaseUnitofyourINT2000canbeplacedona deskortabletopnearastandard
120V AC outlet and telephone line jack. The Base Unit can also be mounted
on a standard wall plate using the Wall Mount Adapter. Keep the Base Unit
and Handset away from sources ofelectrical noise(motors, fluorescentlight-
ing, computers).
Before using your INT2000, be sure to raise the antenna to the vertical posi-
tion.
AC Adapters
The smaller AC Adapter, with the yellow ring on the connector, connects to
theyellowjackonthebackoftheBatteryCharger.TheotherACAdaptercon-
nects to the back of the Base Unit.
The AC Adapters are equipped with a polarized line plug (a plug having one
blade wider than the other). This plug will fit into the power outlet only one
way. Ifyouare unable to insertthe plugfully intothe outlet, try reversingthe
plug. If youcannot plugthe ACAdapter intothe outlet, contact anelectrician
about replacing the outlet.
NOTE:Routethepowercordwhereitwillnotcreateatriphazard,orwhereit
could become worn and create a fire or other electrical hazard.