ISE2 ISE2 AW23 User manual
2
Installation
and setting
up your
machine
Use and
care of your
machine
Advice, help
and trouble-
shooting
guide
ISE2 Washing Machine
user guide
Model: AW23
ISE2 Washing Machine
Dear customer,
Thank you for choosing your ISE washing machine, we hope it oers you many
years of outstanding results and reliable service.
We would like you to be aware of how to correctly use the machine as it may dier
from the way that any previous machine you have owned may operate ISE appli-
ances use the most up to date technologies available to ensure that you receive the
best possible wash results whilst helping to protect and care for our environment
along with saving you money in detergent and energy use. It is both kind to your
wallet and the planet.
We recommend that you read through this instruction manual even if you have
used a washing machine in the past and familiarise yourself with the machine and
how it operates before using the machine, paying careful attention to the installa-
tion section if you have chosen to install the machine yourself.
We take great care in our products’design and function, including this manual to
ensure that you get the best out of your new machine and we hope you enjoy how
easy we try to make life for you.
All contents © 2009 Independent Service Engineering Limited
Contents
Section1: Installation
Section 5: Care & Maintenance
Section 2: Programs
Section 3: Using Your Machine
Section 4: Safety & Security
Section 6: Troubleshooting Guide
Pages 24-26
A guide to any general problems that you may encounter and how to resolve
them
Pages 22-23
General care of your machine
Pages 21-22
The safety features of your ISE machine and how to use the security features
Pages 12-19
How to use your ISE washing machine
Pages 5-11
A guide to programs available and the recommended uses
Pages 1-4
How to install the machine correctly and ensure optimum operation
transit
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3
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1
Section 1: Installation
Please pay attention to the following instructions before using your washing
machine.
Failure to install the machine correctly may result in unrepairable dam-
age which is not covered by your warranty. If you are unsure do not
proceed and call an appliance engineer or installer.
Remove the transport guard as well as the
sleeves and the bolts
Unscrew and remove the lower bolt and
sleeve
To the holes where the transport screws have
been removed, insert the plastic transport
caps
The transportation screws that have been removed from the machine should be kept for any future transporta-
tionof the machine
Transportation screws, which are located at
the back of the machine, must be removed
before running the machine
1
water in
Suitable Installation Surroundings
It is important that you adhere to the following guidelines to get optimal noise and
vibration reduction from your machine:
The machine should be installed on a solid surface*•
The machine should not be installed on thick carpet or a loose carpet/ooring•
such as a rug, carpet tiles however are acceptable if properly xed
The machine should be properly levelled•
Clearance should be allowed at either side and top for movement and ventila-•
tion purposes
Your machine is designed to be operated from UK mains votage only in a suit-•
able area in accordance with legislation
* Installation to a “oating” oor or many types of wooden oor can cause excessive vibration if not installed and
levelled correctly
Connections
Your new machine requires three“connections”to operate as folows:
Cold water ll from a 3/4” BSP inlet connection•
Drain to either standpipe (ideal) or sink trap connection•
13A UK three-pin plug point•
Water Connection
The machine should be connected using the included 1.5M ll hose to a suitable
water inlet tap. Should you not have one avaibable please contact a plumber for
further assistance in tting one.
The maximum recommended distance, with a suitable extended ll hose is 2.5M
from the inlet.
The ll hose should be connected using the washers supplied in order to prevent
leaks and should be tightened to“hand tight” to achive an optimal connection.
Overtightening of this connection may result in the hose connection splitting so
please be careful.
The machine will operate between 1 and 8 BAR pressure and the incoming water
pressure can greatly aect program running times.
The water ll pipe should be connected to
the machine as shown in the diagram to the
right
Do not use the old hose!
CHECK AND ENSURE THERE ARE NO LEAKS AFTER CONNECTING!
2
water out
Drainage Connection
The machine should be connected using the xed 1.5M drain hose to a suitable
drainage point on your home plumbing. If this is not available or seems unsuitable
you may require a plumber to alter your drainage point to suit an automatic wash-
ing machine.
Should you require an extended drain hose to reach the drain point the maximum
advisable length of hose is 2.5M, extending any further than this may cause issues
with draining.
It is vital that the drain hose is elevated within the guidelines shown in the diagram
below. Failure to do so can cause “backlling”where the machine can ll from the
home plumbing causing malodours and this is not covered by warranty
Be sure that water inlet and drain hoses are not folded, twisted, crushed or•
stretched
Water drain hose should be mounted at a height of minimum 50 cm, maxi-•
mum 100 cm from the ground
The end of the drain hose may directly be tted to the waste water outlet hole•
or a special apparatus mounted on the outlet bracket of the wash-stand
Never attempt to extend the water drain hose by adding extra parts without•
advice from an engineer or installer, drain extension kits are strongly discour-
aged
3
50cm minimum
levelling
power
Mains Voltage Connection
Your machine requires a UK 13A standard plug point from which to draw power and
is pre-tted with a standard 13A plugtop which is moulded onto the power lead.
Wherever possible this should be inserted directly to a suitable plug point and not
an extension lead or suchlike.
Your machine contains sensitive electronic components which, if fed a poor or ir-
regular power supply, can manifest “ghost” faults, that is, faults that are generated
by an irregular or poor power supply that cause the electronics to become unstable.
It is therefore very important that the mains supply is good.
Should you wish or require to extend the power supply please contact your installer
or an appliance engineer for a suitable solution.
Levelling The Machine
One very important part of the installation is to ensure, after the machine is placed
into postion that it is level and solid. Failure to do so can lead to excessive vibration
and noise from the machine as well as poor or no spin if the vibration reaches a
level that it operates the machine’s built in anti-imbalance circuitry.
To do this it is best advised to use a spirit level on the lid of the machine ensuring
that the top is level from front to back and side to side. This is not always possible
where the machine is installed beneath a worktop and, in this case, a thin spirit
level placed on the leading edge will allow you to ensure the machine is as level as
possible from the front.
Levelling is made easy by using the front feet as shown above.
Simply loosen the plastic locking ring, adjust the oor to the desired height by
screwing or unscrewing as usual to level the machine using your spirit level.
Once complete screw the locking plastic rings back to lock each foot into position
and to ensure that they remain as set.
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Section 2: Programs
In this section we will deal with the various programs and functions of the washing
machine and take you through it step by step. Please feel free to use this guide as a
reference and doing so will ensure that you get the best possible results from your
machine.
The rst part of the machine that we will explain is the program dial which you use
to set the various programs depending on the fabric type and level of soiling (how
dirty the clothes are). The choice of the proper program is very important if you
wish to receive the best possible results.
The program dial is divided into seven main sections (detailed below) for each dif-
ferent type of wash with one of those sections oering additional rinse, spin and
drain functions.
Cotton
This section is
for cottons and
mixed fabrics
Synthetics
This section is for
synthetic fabrics
Delicate
This section is for
delicate bres
Wool
This section is for
woolen or hand-
wash only bres
Drain/Spin Section
This section is to allow
an extra drain, rinse
or spin
As the above diagram shows how the control dial and programs are split into easy
to follow groupings making it far easier to select rst by fabric type and then by
wash temperature. Or any other special requirements or programs which we shall
explain further on in this guide.
5
Specials
This section is
special programs
Sport
Special program
for sportswear
guide
Program Guide & Symbols
Now that you know what section of the dial is used for what type of fabric it be-
comes easy to select the program that you desire to use within each section. On the
ISE2 this mainly falls down to simply selecting the temperature of wash that you
require and pressing the start button.
However, there are many special programs on the dial which we shall explain in
detail later which may benet you under certain circumstances or for special care
fabrics.
It is worth taking heed of the fabric care labels on many modern garments as they
can use special bre mixes and, if you use the wrong program, you can damage
these more delicate items.
Cycle Times
Throughout this guide we do give approximate cycle times which we have veried
under test. However it is very important to note that these can vary by a consider-
able degree depending on local conditions and the time of year and should there-
fore be regarded as for guidance only.
During the winter the incoming cold water temperature is often several degrees
lower than it is during the summer months and this leads to additional heating time
and this will aect these times.
Water pressure can also massively change the cycle times. A lower water pressure
would mean that on every ll the machine takes slightly longer and can lead to
longer than anticipated cycle times.
If the machine completes the cycle but takes longer than you would expect then
there is no fault with the machine it is just being aected by local conditions such
as these.
Also note that the remaining time may change with changes in conditions as the
machine will readjust as required and update the time remaining as required.
Sorting Laundry
More than any other factor, sorting your laundry into whites/lights and coloured
items is essential to getting good results and we strongly advise that you do not
mix light or white items with coloured ones on any program. Doing so can lead to
discolouration and dye transfer which may well be irreversable.
It is also important that you use two detergents, one for whites/lights that is bleach
containing and one specically for coloured items which does not contain any
bleach. Doing this will ensure that your machine remains in good order and that
your clothes last much longer.
6
cottons
Cotton Washes
Cotton and mixed fabric washes are the most common washes used in the UK, in
particular the 40°C wash. With modern energy saving methods it is possible to use
very little electricity and reduce the water consumption but this does mean that the
wash time is extended.
Where time is not such a concern please use the standard programs to achieve a
deeper clean and to reduce water and electricity consumption.
It is worth noting that the wash agitation is greater on all the cotton cycles than
that of synthetic or delicates cycles for a deeper and more intensive cleaning how-
ever, if you repeatedly place delicate items in a cotton cycle it can cause damage to
your clothing.
The following section details the uses and features of each cotton cycle.
This is the standard cotton 60°C cycle and is the best program for most cottons,
especially if worn next to the skin or used in bedding which is not too dirty. Using
this program for bedding also ensures that almost all mites are destroyed.
This program is ideal for most towelling and bedding etc.
Uses detergent compartment 2
Ideal for: Medium/heavy soiled cotton or linen textiles and bedding
Can be used with: Full load (6kg) - Easy Ironing - ECO/Intense - Variable Rinse Level
Approximate cycle time: 89 minutes
The 40°C cotton cycle is the most commonly used wash cycle in the UK as it copes
admirably with most everday washing and should prove ecient and eective for
most clothing. Most cottons or cotton mixes can be washed safely on this cycle and
you will have all the benets of stain removal.
This is the program that we would recommend for most everday washing for the
best results.
Uses detergent compartment 2
Ideal for: Medium soiled cotton or linen textiles including coloured items
Can be used with: Full load (6kg) - Easy Ironing - ECO/Intense - Variable Rinse Level
Approximate cycle time: 74 minutes
cotton 60°C
cotton 40°C
7
This is the cotton 95°C cycle and is essentially a boil wash. It should be used for very
heavily soiled items that require to be eectively sterilised. It can also be used for
bleaching and dying items as instructed by the garment label.
Uses detergent compartment 2
Ideal for: Very heavily soiled cotton or linen textiles
Can be used with: Full load (6kg) - Easy Ironing - ECO/Intense - Variable Rinse Level
Approximate cycle time: 149 minutes
The eect plus cycle wash is a 95°C cycle with a 40˚C pre-wash. It should be used for
very heavily soiled cotton or linen and gives a very strong wash.
Uses detergent compartment 1 and 2 (1 = Prewash / 2= Main Wash)
Ideal for: Very heavily soiled cotton (bedding) or linen textiles including coloured
items
Can be used with: Full load (6kg) - Easy Ironing - ECO/Intense - Variable Rinse Level
Approximate cycle time: 167 minutes
cotton 95°C
eect plus wash
8
This program allows a mix of fabrics (cotton & synthetic) to be washed eectively
in a short time whilst retaining the best possible stain removal characteristics. For
most everday mixed wash loads you will nd this program very eective and fast.
Please note that this program is half load only and has a short spin cycle.
Uses detergent compartment 2
Ideal for: Medium soiled cotton or linen textiles including coloured items
Can be used with: Half load - Easy Ironing - ECO/Intense - Variable Rinse Level
Approximate cycle time: 91 minutes (40°C, 600rpm maximum spin)
mixed wash
The super short quickwash is designed to refresh very lightly soiled items and we
do not recommend it for more intense cleaning or for items that need more than
refreshed.
Uses detergent compartment 2
Ideal for: Very lightly soiled cotton or linen textiles including coloured items
Can be used with: Third load (1.5kg) - Variable Rinse Level
Approximate cycle time: 26 minutes (30˚C, 600rpm maximum spin)
super short
9
additonal
Additional Programs
The additional programs section allows you to manually control some elements of
the washing cycle allowing exibility to run additional an spin cycle, rinse or drain
cycle.
This feature allows you to do an additional rinse and spin cycle on it’s own outwith
a full program. as well as allowing for any special treatments that you may wish to
use.
rinse only
This program gives a spin at normal speed should you require only to spin some
items.
spin only
This option will simply drain the machine.
drain only
rinse & hold
On most programs, by using the spin speed button, you can vary the spin speed
and access the rinse hold function which is in place when the symbol above is
displayed.
10
delicates
Delicate & Special Washes
Delicate items, especially machine washable wool or wool mixed fabrics will require
a more gentle wash than the synthetic washes in order to give the best possible
care for your clothes. These programs have a lower drum agitation and so are
gentler to your clothes and none will heat above 30°C or oer the full spin speed, all
these programs will spin at the lower speed.
It is very important that, when washing wool or woolen mix items that you use a
detergent for that specic purpose. Failure to use the correct detergent will almost
certainly result in damage, primarily shrinkage, to your clothes which cannot be
reversed.
It is also important to not spin delicate items if they are labelled as being unsuitable
for spinning and hence the delicates program stops with water in the drum.
The delicate 30°C cycle is designed with a very gentle wash action to care for very
delicate bres such as silk mixtures, polyester, polimiads and so on. The need for
this cycle will be shown on your fabric care label.
Uses detergent compartment 2
Ideal for: Slightly soiled wool or delicate textiles including coloured items
Can be used with: 1/3 load - ECO/Intense - Variable Rinse Level
Approximate cycle time: 44 minutes
delicate 30°C
The wool 30°C cycle is designed with a very gentle wash action to care for both
hand and machine washable woolen items. However it is extremely important to
use the correct “Wool” detergent when washing woolens as well as to use less than
half the drum capacity to allow these items to move freely around the drum.
Uses detergent compartment 2
Ideal for: Lightly soiled wool items
Can be used with: 1/3 load - ECO/Intense - Variable Rinse Level
Approximate cycle time: 54 minutes
wool 30°C
Please remember that your choice of detergent is vital to get outstanding
results when using woolen and delicate cycles
11
synthetic
Synthetic Washes
Synthetic washes are for man made bres are also known as acrylics on some older
garments and require a more gentle wash action than most cotton based fabrics.
Therefore these washes have a lower agitation speed and are more gentle in the
washing process. It is important that you select the correct wash type as for exam-
ple, should you wash a synthetic printed t-shirt on a cottons wash by mistake, you
can cause damage to the fabric of the garment and this can lead to a loss of quality
in the print or the fabric itself.
If you are unsure of what wash to use please refer to the wash labels section later
in this guide and, if this information is unavailable, we would advise that you select
a gentle wash to avoid damage to your clothes. Conversely, washing a cotton item
that requires a higher level of agitation on a synthetic program may not clean it
properly.
The rest of this section will explain the various synthetic wash options and what
they are used for.
The synthetic 60°C cycle should only be used when the care label of the garment
specically states that it can be used for dirty synthetic or mixed synthetic gar-
ments.
Uses detergent compartment 2
Ideal for: Heavily soiled synthetic or mixed synthetic textiles including coloured
items
Can be used with: Half load - Easy Ironing - ECO/Intense - Variable Rinse Level
Approximate cycle time: 89 minutes
synthetic 60°C
The synthetic 30˚C and 40°C cycles are the most common synthetic cycle used and
should suit most everyday synthetic or mixed bre garments.
Uses detergent compartment 2
Ideal for: Medium soiled synthetic or mixed synthetic textiles including coloured
items
Can be used with: Half load - Easy Ironing - ECO/Intense - Variable Rinse Level
Approximate cycle time: 67 (40˚C)/60 (30˚C) minutes
synthetic 30˚C & 40°C
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Section 3: Using Your Machine
Your machine has been designed with great care and thought to be as simple to
use as possible and, now that you understand the various programs and how the
timer dial is arranged, you can see that it is as intuative as possible.
This section is all about how to use your machine and oers advice on getting the
most from your ISE.
First Use
When your machine is delivered you may nd that there is some residual water
from factory testing in the machine, this is nothing to be concerned about and is
perfectly normal.
Although not absolutely necessary we do recommend that you run a “maintenance
wash” when the machine is rst installed as it accomplishes several things at once:
You establish that the machine is operating normally•
That the machine is installed correctly•
That the machine is clear and clean internally•
It also allows you to see how the machine operates and become familiar with the
controls and soap dispenser section.
To carry out a maintenance wash:
Place a normal dose of bleach containing detergent (see page 20) in compart-•
ment 2 of the soap drawer
Do not place any clothing in the drum•
Turn main control dial to the Cotton 60˚C or 95°C wash•
Ensure that the door is closed and latched•
Press the Start/Pause button•
Allow the program to complete•
This will clean and refresh the insides of the machine and a regular maintenance
wash is recommended about once a month to keep the inside of the machine
clean, fresh and operational. Should you ever encounter any malodour or smell
from the machine please run at least one maintenance wash to clear the smell.
13
use
We feel that, even although ISE machines are designed to be as simple and easy to
use as possible, that you familiarise yourself with the various controls and functions
of the machine before beginning to wash.
To use the machine simply select the desired program for the relevant type of laun-
dry, then select any options that you wish to use and press the“Start” button. For
most everyday use this is sucient.
However we will now show you the various functions and uses of the controls.
The LCD panel shows the status and progress of the machine
The program control knob (shown on page 5) is used to select the various
programs described in previous sections of this guide
The four buttons here control the wash various
options, described in more detail on page 9
This is the “Start/Reset” button with the door locked light
above it. This button is use to start and run the machine
once the program and options have been chosen
The door open LED (above the Start button) will ash if
there is an error detected or if the door is detected as not
being correctly closed.
14
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LCD Display
The LCD display oers a simple way to see which options have been selected for
your wash as well as displaying the current status during a program and an esti-
mate of the wash time remaining.
The panel will also show, at a glance, if the machine is set to delay a wash.
Basic Indications
1 - LCD panel
2 - Easy Ironing active when visible
3 - Eco wash function active when visible
4 - Intense wash function active when visible
5 - Spin speed indicator (set to 1000rpm in this example)
6 - Washing cycle end indicator, cycle complete when visible
7 - Washing cycle spin stage
8 - Washing cycle rinse stage
9 - Delay start engaged if this symbol is visible
10 - Washing cycle wash stage
11 - Washing cycle stage indication, this shows the current phase of the cycle
12 - Washing cycle start indicator, once visible the cycle has been started
13 - Estimated washing time remaining display
1
3
2 4 5
6
7
8
91011
13
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15
Detergent Drawer
For most washes all that is required is to use compartment “2” of the soap dispenser
and the middle fabric conditioner one if required. Compartment “1” is only used for
pre-wash detergent where required by the cycle chosen.
Loading Laundry
In order for the washing machine to clean your clothing the garments placed in the
drum must have room to move. This means that you should not cram the machine
full and eectively overload the drum. Should you do so then there is a risk of
damage to the machine and the clothing as well as inferior cleaning results so it is
highly inadvisable.
To load correctly you should always have an approximate 10cm gap (roughly the
width of your hand) between the top of the laundry and the top of the door as
shown in the photograph below:
This shows the correct amount of space that is required to obtain the optimal re-
sults from your ISE and, loaded correctly with the correct detergent being used your
machine will deliver great washing results.
Compartment 2
Main Wash
Softener
Compartment
Compartment 1
Pre-Wash
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16
Starting The Machine
Once you have loaded the machine and placed the detergent in the correct com-
partment of the soap drawer or placed the detergent in the drum you are ready to
close the door and select your desired program and options selected.
Should the door not be closed correctly or hindered in some way the safety features
of the machine will not allow it to start and if this should happen then the start/
pause light will blink to indicate that the door is not correctly closed.
Select any options that you wish to use on that program and the corresponding
indicators will light.
To begin the program now press the Start/Pause button once and the program will
start.
Changing The Program
If you have selected a program and wish to change it follow this procedure:
Press the Start button•
Turn the program dial to the“O” (O) position•
Set the program dial to the desired program•
Press the Start/Pause button again to start the new selection•
Cancel A Program
Should you wish to cancel a program follow this procedure:
Press the Start button•
Turn the program dial to the“O” (O) position•
Set the program dial to the draining or spinning program•
Press the Start/Pause button again to drain and clear the program•
Program End
Once the Program has ended the machine will automatically stop and the program
end light will be lit. Turn the program selector to the “O” (O) position to switch the
machine o.
17
options
Program Options
The program option buttons allow more exability in the programs and for you
to tailor the programs to the way in which you want them to work. They are also
required for some fabrics, such as the variable spin speed option which is required
for delicate silks and suchlike.
Please note the symbols below and, in the previous guide to each program, you
can quickly see which options are available on which programs as some options are
not available on all programs since either they are not required or they could prove
detrimental to the type of fabric that the program is designed to be used with.
Where the options are not available pressing the function button/s will have no
eect.
The Easy Ironing option limits the spin speed to 800rpm and also, when the cycle is
complete, the drum will agitate to minimise creasing.
The Washing button oers the three wash options, standard, Eco and intensive.
The Eco option reduces the rinses by one rinse and oers savings on detergent and
energy use for lightly soiled clothing.
The spin speed button allows you to change the spin speed to suit various types of
fabric and clothing.
The rinsing option give you a choice of the standard rinsing for the selected pro-
gram which is the default. Extra will add one rinse to the selected program and
sensitive will result in ve rinses being used for people with sensitive skin or skin
allergies to ensure outstanding rinse results.
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