
6. How to use camera on computer
(support web page online monitoring) Please click : https://www.eyeplusiot.com
Login in your address and password (same as ycc365plus login in)
7. FAQ
QA. Can't add the device?
a. Please make sure the camera has been reset. Press the reset button until hear the prompt tone.
b. Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ dual mode.
c. Please turn on the GPS service before adding the device on the android mobile Phone. After installation is complete, you will
be asked to turn on GPS service when you use the app at the first time, if you choose not to turn on the GPS service, please
uninstall and reinstall the app again.
d. Please confirm the camera wasn't bound by other account. there are four voice prompts in the progress.
QB. What's the difference of the timeline's colors?
Orange means alarm video recording, blue means audible alarm video recording, gray means no exceptions and TF card video
recording, white means no recording.
QC. The TF card can't be Identified?
a. Power off the camera once you plug in TF card. and make sure your TF card already format before using and Remember.
b. QD. The video recording timeline is blank after the cloud service expired?
Please check if the cloud service expired, if so, then buy the cloud storage service or install a new TF card for recording.
QE. Why I can't get the notifications on my phone?
a. Please turn back to camera setting and make sure if alarm button on.
b. lf you are viewing real time video, then cannot get the warming notifications Check the authorize notification of YCC365 plus
App on your phone.
QF. Camera disconnect?
Please check camera power and WiFi signal then restart the camera. If still not work, please remove the camera from app and add
it again
QG. How many people can use the camera .
Better no more than 10 users at the same time.
QH. Why adding camera to another account would fail?
One camera one account, first account connect will be the administrator ,use share function to other user from the administrator.