Ithaca 800 Series Use and care manual

800 Series
Models 850, 860
OEM
Integration
Manual
PN: 85-03431
Rev C
Dec-01

Dec-01 Rev C Page
Confidential Information: Not for Distribution.
i
Change History
Rev A Initial Release
Rev B Updated all views to match current geometry. Included commands (GS a ).
Rev C Added Buzzer, ticket switch, and LED information.

Page ii Rev C Dec-01
Confidential Information: Not for Distribution.
Important:
Before installing any equipment be sure to consult the specifications in this manual. Failure to do so may
cause integration problems. Before building, please confirm any specifications with TransAct’s Ithaca
Facility’s Sales Department. Portions of this integration manual may be changed without prior notice.
Note:
Losses that can be attributed to improper installation and working procedures are not the responsibility of
TransAct Technologies Inc. No part of this manual may be used to recreate any part of the 800 Series
Printer. This manual is to be used for integration purposes only. If this manual contains any questionable
information or mistakes please contact TransAct for assistance.
Disclaimer
Information in this publication is subject to change without notice. However, as product improvements
become available, TransAct Technologies Incorporated will make every effort to provide updated
information for the products described in this publication.
TransAct cannot guarantee that changes in software and equipment made by other manufacturers, and
referred to in this publication, do not affect the applicability of information in this publication.
Copyright
2001 TransAct Technologies Incorporated.
All rights reserved.
Revision Level C
Dec-01
Printed in USA
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or
by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of
TransAct Technologies Incorporated.
Trademarks
Ithaca is a registered trademark of TransAct Technologies Incorporated. IBM is a registered trademark of
the International Business Machines Corporation. Microsoft, Windows, Windows NT, and Plug and Play
are trademarks of the Microsoft Corporation. Patents Pending.

Table of Contents 800 Series OEM Integration Manual
Dec-01 Rev C Page
Confidential Information: Not for Distribution.
iii
Table of Contents
Change History........................................................................................................................................i
Important:..............................................................................................................................................ii
Note: .......................................................................................................................................................ii
Disclaimer...............................................................................................................................................ii
Copyright................................................................................................................................................ii
Trademarks............................................................................................................................................ii
Table of Contents ..................................................................................................................................iii
Figures................................................................................................................................................... vi
Tables .................................................................................................................................................... vi
SERIES 800 GENERAL INFORMATION 1
Who should read this guide?.................................................................................................................. 1
What is included in this guide?.............................................................................................................. 1
Warranty Options.................................................................................................................................. 1
Internet Support..................................................................................................................................... 1
www.transact-tech.com........................................................................................................................ 1
Service Information................................................................................................................................ 2
Ithaca Product Support Procedure........................................................................................................ 2
Contacting TransAct’s Ithaca Facility .................................................................................................. 3
SERIES 800 SPECIFICATIONS AND REQUIREMENTS 4
Series 800 Model Functionality Descriptions ........................................................................................ 4
Standard Features.................................................................................................................................. 4
Optional Features................................................................................................................................... 5
Dimensions ......................................................................................................................................... 6
Interface.............................................................................................................................................. 6
Printer................................................................................................................................................. 6
Printer Environmental Conditions ....................................................................................................... 6
ESD..................................................................................................................................................... 6
Reliability............................................................................................................................................ 7
Power Requirements............................................................................................................................ 7
Test Standards..................................................................................................................................... 7
Mechanism Characteristics.................................................................................................................. 7
Printing Specifications........................................................................................................................... 8
Ticket Specifications.............................................................................................................................. 8
Ticket Specifications (continued)....................................................................................................... 10
Design Envelope: Ticket Clearance ................................................................................................... 10
Print Characteristics.......................................................................................................................... 11
Black Dot Position and Presentation Scheme..................................................................................... 11
Ticket Stack Orientation ..................................................................................................................... 12
MOUNTING REQUIREMENTS 13
Chassis Mounting to Final Product.................................................................................................... 13
Custom Bezel Specifications and Recommendations.......................................................................... 14
SERIES 800 PRINTER SENSORS 15
Paper Low Sensor.............................................................................................................................. 15

Page iv Rev C Dec-01
Confidential Information: Not for Distribution.
Top-of-Form Sensor .......................................................................................................................... 15
Ticket Taken Sensor.......................................................................................................................... 15
Head-Up Switch ................................................................................................................................ 15
Void and Reprint (Model 860 only) ................................................................................................... 15
Open/Close Position Sensor/Audible Alarm....................................................................................... 16
Printer Status LED ............................................................................................................................ 17
ELECTRICAL CONNECTIONS 18
Serial Interface Specifications............................................................................................................. 18
The XON/XOFF Protocol.................................................................................................................. 18
Ready/Busy Protocol.......................................................................................................................... 18
Board Close-ups and Physical Connections......................................................................................... 19
Serial Communications PCB................................................................................................................ 20
Bezel Power Connector...................................................................................................................... 21
OPERATIONAL PROCEDURES 22
Racking/Unracking the Printer Mechanism Assembly ....................................................................... 22
Loading Tickets into Feeding Mechanism.......................................................................................... 23
Removing Loaded Tickets.................................................................................................................. 24
Cleaning the Print Head .................................................................................................................... 26
PROGRAMMING FOR THE 800 SERIES 27
Resetting the Printer.......................................................................................................................... 27
Command Parameters........................................................................................................................ 27
Character Evaluation......................................................................................................................... 27
16-bit Character Parameters .............................................................................................................. 28
Conversions....................................................................................................................................... 28
Font Statistics.................................................................................................................................... 29
Objects.................................................................................................................................................. 29
Print Modes.......................................................................................................................................... 29
Bitmap Graphics Mode...................................................................................................................... 29
Portrait Printing Mode....................................................................................................................... 30
Landscape Printing Mode.................................................................................................................. 30
General Notes.................................................................................................................................... 30
Text Objects ......................................................................................................................................... 32
Bar Code Objects................................................................................................................................. 33
Bar codes........................................................................................................................................... 33
Graphic Objects................................................................................................................................... 34
Line Objects......................................................................................................................................... 34
COMMAND REFERENCE 35
COMMANDS 36
BEL Audio alert...................................................................................................................... 36
HT Horizontal Tab ................................................................................................................ 36
LF Line Feed ........................................................................................................................ 36
FF Form Feed....................................................................................................................... 37
CR Carriage Return............................................................................................................... 37
SO Set Font to Double Wide.................................................................................................. 37
DC4 Cancel Double-wide Mode............................................................................................... 38
20h - FFh Printable Characters............................................................................................... 38
ESC BEL <n1> <n2> <n3>Configure audio alert ...................................................................... 39
ESC * Reset to Defaults......................................................................................................... 39

Table of Contents 800 Series OEM Integration Manual
Dec-01 Rev C Page
Confidential Information: Not for Distribution.
v
ESC @ Reset to Power-up Condition....................................................................................... 39
ESC E Form Feed .................................................................................................................. 40
ESC J Feed n Sublines .......................................................................................................... 40
ESC M Set Font to 12 cpi........................................................................................................ 41
ESC P Set Font to 16 cpi........................................................................................................ 41
ESC T Set Font to 7 cpi.......................................................................................................... 42
ESC U Set Font to 10 cpi........................................................................................................ 42
ESC V Return Firmware Revision .......................................................................................... 43
ESC W Wrap Data.................................................................................................................. 43
ESC X Set Horizontal Starting Position.................................................................................. 43
ESC Y Set Vertical Starting Position...................................................................................... 43
GS DC2 Set Font to Double-high ......................................................................................... 44
GS DC3 Cancel Double-high Font........................................................................................ 44
GS RS Set Inverse Print Mode................................................................................................ 44
GS US Cancel Inverse Print Mode.......................................................................................... 45
GS * Landscape Mode Graphics.......................................................................................... 45
GS / Define Void Print (860 only)....................................................................................... 45
GS A Starting Position of Bar Code...................................................................................... 46
GS G Print Custom Graphic................................................................................................. 47
GS L Set Feed Length.......................................................................................................... 48
GS S Return Printer Status................................................................................................... 48
GS T Select Line Wrap/Truncate Modes.............................................................................. 49
GS V Set Print Orientation................................................................................................... 49
GS W Set Bar Code Element Width ...................................................................................... 50
GS a <n> Barcode Verification (860 only).............................................................................. 50
GS d Feed n Text Lines....................................................................................................... 51
GS h Set Bar Code Height ................................................................................................... 51
GS k Print Bar Code............................................................................................................ 52
GS l Draw Line in Landscape Mode........................................................................................ 53
GS t Set Characters per Line in Landscape.............................................................................. 53
GS u Set Characters per Line in Portrait.............................................................................. 54
GS w Set Bar Code Module Width ....................................................................................... 54
GS z Request Printer Status ..................................................................................................... 55
Available Commands............................................................................................................................ 56
APPENDIX A: CHARACTER CODES 57
INDEX 60

Page vi Rev C Dec-01
Confidential Information: Not for Distribution.
Figures
Figure 1 800 Series Printer Component Overview........................................................................................................................4
Figure 2 Series 800 Printer: Dimensions......................................................................................................................................6
Figure 3 Design Envelope: Ticket Clearance..............................................................................................................................10
Figure 4 Location of Black Dot/Top of Form Indicator on Back of Ticket....................................................................................11
Figure 5 Ticket Stack Orientation...............................................................................................................................................12
Figure 6 Outer Chassis Mounting to Final Product ....................................................................................................................13
Figure 7 Custom Bezel Mounting and Hardware Requirements.................................................................................................14
Figure 8 Sensor Breakdown and Locations................................................................................................................................15
Figure 9 Open/Close Position/Audible Alarm .............................................................................................................................16
Figure 10 Series 800 Electrical Operations Diagram..................................................................................................................19
Figure 11 Serial Communication PCB Location and Connector Info..........................................................................................20
Figure 12 Bezel Power Connector Location and Connector Information ....................................................................................21
Figure 13 Racking/Unracking the Printer Mechanism Assembly................................................................................................22
Figure 14 Ticket Loading and Ticket Feed Mechanism..............................................................................................................23
Figure 15 Actuator latch and cover & platen assembly..............................................................................................................24
Figure 16 Feed Switch and LED indicator Location....................................................................................................................25
Figure 17 Cleaning the Printhead...............................................................................................................................................26
Figure 18 Portrait and landscape Print Modes ...........................................................................................................................29
Figure 19 Printing Custom Graphics..........................................................................................................................................47
Figure 20 Printing Custom Graphics..........................................................................................................................................47
Figure 21 Print Orientation .........................................................................................................................................................49
Tables
Table 1 Font Statistics................................................................................................................................................................11
Table 2 Printer Status LED Indication Descriptions ...................................................................................................................17
Table 3 Serial Communication PCB Pin-Outs............................................................................................................................20
Table 4 Bezel Power Connector Pin-Outs..................................................................................................................................21
Table 5 Conversion from Dots to Inches....................................................................................................................................28
Table 6 Font Statistics................................................................................................................................................................29
Table 7 Specifications for setting font to 12 cpi..........................................................................................................................41
Table 8 Specifications for setting font to 16 cpi..........................................................................................................................41
Table 9 Specifications for setting font to 7 cpi............................................................................................................................42
Table 10 Specifications for setting font to 10 cpi........................................................................................................................42
Table 11 Starting position of bar code........................................................................................................................................46
Table 12 Set Feed Length Specifications...................................................................................................................................48

General Information 800 Series OEM Integration Manual
Dec-01 Rev C Page
Confidential Information: Not for Distribution.
1
Series 800 General Information
Who should read this guide?
This document provides information useful to the original equipment manufacturer (OEM) who will
integrate the 800 Series printer into their products.
What is included in this guide?
This Integration Manual has been organized to include information on the mechanical, electrical, and
command language requirements of the 800 Series printer. This manual provides an overview of the
Series 800 printer specifications, features and operational procedures.
•Specifications/Custom Specifications
•Chassis Mounting/Mounting Locations
•Integration Specifics and Recommendations
•Power and Interface Communications
Warranty Options
All 800 Series Printers come with a standard 24-month standard warranty covering both parts and labor
that starts upon shipment from the factory. An optional extended warranty, covering both parts and labor
for an additional 12 months, may be purchased separately. For more information concerning the warranty
options, please contact the Sales Department at TransAct’s Ithaca facility. You are responsible for
insuring any product returned for service, and you assume the risk of loss during shipment to Ithaca
C.O.D. packages are not accepted and warranty repairs are subject to the terms and conditions as stated on
the Ithaca warranty policy (packed with each new printer).
Internet Support
www.transact-tech.com
TransAct Technologies Incorporated maintains an Internet web site with content devoted to supporting
our products. At our Support Services section for our Ithaca brand products you can find documentation
for the 800 Series printer including a current copy of this Integration Manual. Our on-line suppport also
includes an option to obtain assistance from a technical support specialist by filling out a e-mail assistance
request form.Your e-mail will be received by one of our support specialists and they will contact you via a
phone call. The 800 Series printer support pages offer the latest information. They include the current
version of this manual; Command Codes and Descriptions, Character Fonts, Printer Features,
Communication Specifics, and Ticket Specifications.

Series 800 OEM Integration Manual General Information
Page Rev C Dec-01
Confidential Information: Not for Distribution.
2
Service Information
TransAct Technologies Incorporated has a full service organization to meet your printer service and repair
requirements. If your printer needs service, please contact your service provider first. If any problems still
persist, you can directly contact the Ithaca facility’s Technical Support Department at [phone] or
(877) 7ithaca for a return authorization. International customers should contact your distributor for
services. TransAct offers the following service programs to meet your needs.
•Extended Warranty
•Depot Repair
•Maintenance Contract
•Internet Support
Ithaca Product Support Procedure
Monday through Friday, 8A.M. to 5 P.M. (excluding holidays)
To obtain technical support, call TransAct's Ithaca Facility at [phone] and ask for Technical
Support. When you call, please have the following information at hand:
•The Model Number and Serial Number of the printer
•A list of any other peripheral devices attached to the same port as the printer
•What application software, operating system, and network (if any) you are using
•What happened and what you were doing when the problem occurred
•How you tried to solve the problem
•Return Materials Authorization and Return Policies
If the technical support person determines that the printer should be serviced at our facility, and you want
to return the printer for repair, a Returned Materials Authorization (RMA) number must be issued before
returning the printer. Repairs are warranted for 90 days from the date of repair or for the balance of the
original warranty period, which ever is greater. Please prepare the printer being returned for repair as
follows:
•Pack the printer to be returned in the original packing material.
•Packing material may be purchased from TransAct's Ithaca Facility.
•Do not return any accessories unless asked to do so by a support technician.
•Write the RMA number clearly on the outside of the box.