Iwatsu ENTERPRISE 5.0 User manual

SPECIAL NOTICES
TOLL RESTRICTION
The Toll Restriction feature of the Iwatsu Enterprise-CS system is one method of
preventing fraud (i.e., the making of unauthorized toll calls) by users of the system.
The chance of fraud may be reduced but may not be eliminated. Only a complete
program which includes but may not be limited to inspection of telephone call
billing, use of call detail recorders, and other such devices, systematic monitoring of
all telephone call activity, and implementing corrective measures can minimize the
possibility of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers /
suppliers hereby disclaim any express or implied warranty that its equipment is
technically immune from or prevents unlawful and/or unauthorized utilization that
may result in unauthorized toll calls. Iwatsu Voice Networks hereby warns
Distributor that such is possible.
DISA
The Direct Inward System Access (DISA) feature, with the ability to allow outside
parties to connect to the internal services of Iwatsu Enterprise-CS, may provide a
means for fraudulent calls to occur. Only a complete program which includes, but
may not be limited to, inspection of telephone call billing, use of call detail recorders,
and other such monitoring devices, systematic monitoring of all telephone call
activity, frequently changing DISA authorization codes, and implementing corrective
measures can minimize the possibility of fraud. Iwatsu Voice Networks and/or its
Third Party manufacturers/suppliers hereby disclaim any express or implied warranty
that its equipment is technically immune from or prevents unlawful and/or
unauthorized utilization that may result in unauthorized calls. Iwatsu Voice Networks
hereby warns Distributor that such is possible.
Use of Call Recorder, Station Monitor, Station Coaching and Voice Mail
Record
In certain states it is illegal to intercept, listen to, and/or record telephone calls. In
certain states and under certain circumstances it is illegal to intercept for the purposes
of listening in and/or recording telephone calls. Because such activity is not illegal in
all jurisdictions and may be permitted in training and/or monitoring of personnel, this
telephone system can be programmed to permit interception, listening to, and/or
recording with or without warning to those on the line. Before utilizing the system
for such purposes, you are advised to confirm the laws of the jurisdiction in which
you utilize such features(s). Iwatsu Voice Networks and/or its Third Party
manufacturers/suppliers disclaim any responsibility for improper or illegal use of the
Call Record, Station Monitor, Station Coaching, and VM Record Feature and
disclaim any obligations to render legal advice concerning this feature.

Support of Enhanced 911
In order to comply with regulations for support of Enhanced 911 service that may be
in effect in the local jurisdiction that the Iwatsu Enterprise-CS system is installed, the
Iwatsu Enterprise-CS provides for Enhanced E911 support by either using optional
third party equipment, or configuring the system to use assigned telephone numbers
(ANI) for defined areas, or a station or group of stations. The Distributor is hereby
warned to check local laws as to Enhanced 911 support requirements, and that the
configurations of the Iwatsu Enterprise-CS not contravene any such statutes, and to
properly warn the End User (Purchaser) of the Iwatsu Enterprise-CS of the possible
legal implication of the use of this feature.
Electrical Safety Advisory
It is recommended that an AC surge arrestor of the form and capacity suitable for the
model of Iwatsu Enterprise-CS purchased be installed in the AC outlet to which the
system is connected.
Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors, and Publishers or other similar
organizations, if radio or TV broadcasts are transmitted through the music-on-hold
feature of the telecommunications system. Iwatsu Voice Networks and/or its Third
Party manufacturers/suppliers hereby disclaim any liability arising out of unlawful
and/or unauthorized utilization use of the music-on-hold feature.
IBM®is a registered trademark of International Business Machines, Inc.
Hayes®is a registered trademark of Hayes Corporation.
RBRC™ and the RBRC logo are trademarks of the Rechargeable Battery
Recycling Corporation.

All brand names and product names used in this manual are trademarks of their
respective companies.
Iwatsu Voice Networks, 8001 Jetstar Drive, Irving, TX 75063, [phone]
Email: [email protected], Web: http://www.iwatsu.com
© 2008 by Iwatsu America, Inc.
All rights reserved.
Software Version 5.x Edition August 2008
Printed in the United States of America
10 09 08 05 04 03 02
All rights are reserved. No part of this manual or accompanying software may be
reproduced, in any form or any means, without the permission of Iwatsu Voice
Networks.
This manual was written for systems with version 5.x software. In some cases,
available feature operations may differ from those listed in this manual, depending
on the hardware, software and programmed functions in your Iwatsu Enterprise-CS.
For more information contact your authorized Iwatsu distributor.
Iwatsu Voice Networks has used its best effort to ensure that the information in this
manual was accurate at the time of printing. Iwatsu Voice Networks makes no
warranty of any kind, expressed or implied, with regard to the contents of this
manual. This information is subject to change without notice.
Iwatsu Voice Networks shall not be held responsible for any representation made
regarding this information by any individual.
Note: The UL model name for the Iwatsu Enterprise-CS is ADIX-ECS.
Part Number: 108624

TABLE OF CONTENTS
SECTION 1 – IWATSU ENTERPRISE-CS GENERAL
DESCRIPTION.................................................................................... 1
FCC REGISTRATION AND REQUIREMENTS.............................. 3
IWATSU ENTERPRISE-CS COMPONENTS OVERVIEW.................................7
IWATSU ENTERPRISE-CS WITH THE IX-PWSE AND IX-PWSES POWER
SUPPLY CAPACITIES1....................................................................................11
IWATSU ENTERPRISE-CS WITH IWATSU ENTERPRISE-CS EXPANSION
HARDWARE CAPACITY1.................................................................................13
IWATSU ENTERPRISE-CS WITH ADIX APS EXPANSION HARDWARE
CAPACITY1.......................................................................................................15
KEY TELEPHONE LAMP INDICATIONS .......................................................17
STATION PORT REQUIREMENTS..................................................................17
TIME PARAMETERS........................................................................................17
GRAPHIC USER INTERFACE.........................................................................17
IWATSU ENTERPRISE-CS STATIONS........................................ 18
IP AND DIGITAL TELEPHONES AND OMEGATREK WIRELESS
TELEPHONES..................................................................................................18
IX-5810 DIGITAL KEY TELEPHONE..............................................................18
IX-5800 DIGITAL KEY TELEPHONE..............................................................19
IWATSU ENTERPRISE PLATINUM SERIES IP SOFTPHONE.......................19
IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE.................20
IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE.................20
IX-12IPKTD-E EXECUTIVE MODEL IP TELEPHONE (DISCONTINUED) .21
IX-6IPKTD-E IP TELEPHONE........................................................................22
IX-12IPKTD-E2 IP TELEPHONE ....................................................................23
IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY TELEPHONE
..........................................................................................................................23
IWATSU ENTERPRISE 12D PLATINUM SERIES DIGITAL KEY TELEPHONE
..........................................................................................................................24
IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONE WITH DISPLAY......24
WINDOWS MESSENGER CLIENT ..................................................................24
OMEGATREK PS6 PORTABLE STATION.......................................................25
DCKT970 DIGITAL WIRELESS KEY TELEPHONE .......................................25
OMEGATREK IX-BS5 BASE STATION............................................................25
ATTENDANT CONSOLE....................................................................................26
ATTENDANT POSITION....................................................................................27
IWATSU ENTERPRISE DSS.............................................................................27
IX-DSS-3 ...........................................................................................................27
DIGITAL DOORPHONES ...................................................................................28
SINGLE LINE TELEPHONES.............................................................................28
OPTIONAL STATION EQUIPMENT............................................. 29

TABLE OF CONTENTS - ii
IX-58BTINF BLUTOOTH INTERFACE.............................................................29
IX-58EXTENDER LOOP LIMIT EXTENDER ...................................................29
NR-A-AUDIO AND NR-A-IPAUDIO ADAPTER ..............................................30
IX-COMLINK-2 COMPUTER TELEPHONY INTERFACE ADAPTER...........30
IX-KTLCD-3 DISPLAY UNIT (IX-12KTD / S-3 ONLY)...................................30
IX-12ELK-3 EXPANSION LINE KEY UNIT......................................................30
IX-LRAU (IX-12KTD / S-3 ONLY).....................................................................30
IX-LRSP................................................................................................................30
IX-BPCU (IX-12KTD / S-3 ONLY) .....................................................................31
IX-BPAD...............................................................................................................31
IX-SNHD...............................................................................................................31
IX-SHHD...............................................................................................................31
IX-SHAD (STANDARD HANDSET)..................................................................31
IX-SSPU................................................................................................................31
IX-AUTD ..............................................................................................................31
IX-PHSAD ............................................................................................................31
IX-STPD................................................................................................................32
IX-VTPD...............................................................................................................32
IX-ADPD...............................................................................................................32
IX-SREP................................................................................................................32
IX-SRPWS ............................................................................................................32
IX-HSHG...............................................................................................................32
POWER SUPPLY DESCRIPTION................................................ 32
IX-PWSE...............................................................................................................32
IX-PWSES.............................................................................................................33
IX-EXPWS............................................................................................................33
IX-DCDCM...........................................................................................................33
IX-PMMSG...........................................................................................................33
IX-RNGUM...........................................................................................................33
IX-BACBB............................................................................................................33
BATTERY BACK-UP ..........................................................................................33
COMMON CONTROL CARDS..................................................... 34
IX-CCU CENTRAL CONTROL UNIT................................................................34
IX-CCSU CENTRAL CONTROL SUB UNIT.....................................................34
IX-MBU MEDIA BRIDGE UNIT ........................................................................34
IX-EXPIFCM ECS EXPANSION CARD.............................................................35
IX-EXPIFE1 ECS EXPANSION CARD ..............................................................35
IX-EXPIFE2 ECS EXPANSION CARD ..............................................................35
IX-HWYA TDM HIGHWAY EXPANSION CARD............................................36
IX-HWYL TDM HIGHWAY EXPANSION CARD............................................36
STATION INTERFACE CARDS ................................................... 37
EIGHT-PORT IP STATION CARD.....................................................................37
(IX-8IPSUB / IX-8EIPSUB) ..............................................................................37
EIGHT-PORT DIGITAL STATION CARD.........................................................37
(IX-8PSUB-2)....................................................................................................37

TABLE OF CONTENTS - iii
(IX-8PSUB-1)....................................................................................................38
SIXTEEN-PORT DIGITAL STATION CARD....................................................38
(IX-16PSUB-2)..................................................................................................38
(IX-16PSUB).....................................................................................................39
OMEGATREK WIRELESS SYSTEM INTERFACE CARD...............................39
(IX-4CSUB-3)....................................................................................................39
ANALOG STATION CARD WITH CALLER ID................................................40
(IX-8SUBS-4) ....................................................................................................40
EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD40
(IX-408).............................................................................................................40
FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD41
(IX-044).............................................................................................................41
OMEGA-VOICE VMI VOICE MAIL SYSTEM CARD......................................41
(IX-4EVMC)......................................................................................................41
(IX-4SEVMC)....................................................................................................42
VOICEMAIL ADAPTOR CARD.........................................................................42
(IX-VMAC)........................................................................................................42
TRUNK INTERFACE CARDS....................................................... 43
UNIVERSAL TRUNK CARD..............................................................................43
(IX-8UNTK).......................................................................................................43
GROUND START / LOOP START TRUNK INTERFACE CARD ....................43
(IX-8LGTK-2)....................................................................................................43
CALLER ID TRUNK INTERFACE CARD.........................................................44
(IX-8CITK)........................................................................................................44
EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD44
(IX-408).............................................................................................................44
FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD44
(IX-044).............................................................................................................44
FOUR-PORT ANALOG CALLER ID TRUNK EXPANSION MODULE..........44
(IX-400).............................................................................................................44
IP NETWORKING CARD....................................................................................45
(IX-8IPNET / IX-8EIPNET) ..............................................................................45
E & M TIE LINE NETWORKING INTERFACE CARD....................................45
(IX-4EMTK) ......................................................................................................45
T1 TRUNK INTERFACE CARD.........................................................................45
(IX-DTI-T).........................................................................................................45
(IX-T1RCV).......................................................................................................46
(IX-8ERCV).......................................................................................................46
ISDN BRI INTERFACE CARD ...........................................................................46
(IX-4ICOTB) .....................................................................................................46
ISDN BRI INTERFACE EXPANSION CARD....................................................46
(IX-4EICOTB)...................................................................................................46
ISDN PRI INTERFACE CARD............................................................................47
(IX-DTI-P).........................................................................................................47
T1 CAMPUS NETWORKING INTERFACE CARD...........................................47
(IX-DTI-N WITH IX-VCOMP)..........................................................................47
SHARED RESOURCE CARDS.................................................... 47

TABLE OF CONTENTS - iv
CONFERENCE BRIDGE.....................................................................................47
(IX-CNFBOX-1)................................................................................................47
MESSAGE CARD ................................................................................................48
(IX-MSGU)........................................................................................................48
MESSAGE CARD CHANNEL EXPANSION MODULE ...................................48
(IX-EMCH)........................................................................................................48
CUSTOM MESSAGE CARD...............................................................................48
(IX-CMSG-1).....................................................................................................48
DIGITAL STATION PORT MODEM..................................................................48
(IX-PSUBMDM-E)............................................................................................48
SERIAL INTERFACE CARD ..............................................................................49
(IX-SCIF) ..............................................................................................................49
ADVANCED SERIAL INTERFACE CARD.......................................................49
(IX-HCIF)..........................................................................................................49
MISCELLANEOUS INTERFACE CARD...........................................................50
(IX-MISC)..........................................................................................................50
MISCELLANEOUS/SERIAL INTERFACE CARD ............................................50
(IX-EDVIF) .......................................................................................................50
FOUR CONFERENCE CIRCUIT CARD.............................................................51
(IX-4ETRAN).....................................................................................................51
VOICE MAIL BACKUP CARD...........................................................................51
(IX-VMBAK)......................................................................................................51
LAN-LINX PLUS – ETHERNET.........................................................................52
(IX-NICLINK) ...................................................................................................52
LAN-LINX PLUS – SERIAL................................................................................52
(IX-CTILINK)....................................................................................................52
SECTION 2 – IWATSU ENTERPRISE-CS FEATURES.................. 53
IWATSU ENTERPRISE-CS FEATURES...................................... 55
911 SUPPORT.......................................................................................................55
AUTOMATIC ANSWER .....................................................................................55
AUTOMATIC NIGHT ANSWER ........................................................................55
ANI ALPHANUMERIC ID ..................................................................................55
AUTOMATIC NUMBER IDENTIFICATION (ANI) TRUNKS .........................56
AUTOMATIC OUTSIDE LINE RELEASE.........................................................56
BACKGROUND MUSIC......................................................................................56
BLUETOOTH.......................................................................................................56
CALL FORWARDING.........................................................................................56
CALL RECORDING ............................................................................................57
CALLER ID ALPHANUMERIC ID.....................................................................57
CALLER ID / ANI NUMBER STORAGE...........................................................58
CALLER ID TRUNKS .........................................................................................58
DELAYED RINGING...........................................................................................58
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP) CONTROLLER 59
DNIS ALPHANUMERIC ID................................................................................59
DIALED NUMBER IDENTIFICATION SERVICE (DNIS) TRUNKS...............59
DID ALPHANUMERIC ID ..................................................................................59

TABLE OF CONTENTS - v
DID NUMBER EXTERNAL CALL FORWARD................................................59
DIRECT INWARD DIAL (DID) TRUNKS..........................................................59
DIRECT INWARD LINE .....................................................................................60
DIRECT INWARD LINE - HUNT GROUP.........................................................60
DISA......................................................................................................................60
E-RESPONSE HELP CALL.................................................................................60
EXTERNAL PAGING..........................................................................................60
FLEXIBLE NUMBERING ...................................................................................61
FLEXIBLE RINGING ..........................................................................................61
INTERCOM (ICM)...............................................................................................61
INTERCOM GROUP CALL.................................................................................61
INTERNAL PAGING...........................................................................................61
ISDN LINES .........................................................................................................61
ISDN PRI FEATURES..........................................................................................62
CALL-BY-CALL SERVICE SELECTION..........................................................62
ISDN CALLING NUMBER IDENTIFICATION SERVICE (I-CNIS).................62
FRACTIONAL DS1...........................................................................................62
LOUD BELL INTERFACE ..................................................................................63
HUNT GROUPS (TERMINAL, ALL RING AND DISTRIBUTED)...................63
MUSIC ON HOLD................................................................................................63
NETWORKING – IP CAMPUS NETWORKING................................................63
NETWORKING – IP NETWORKING.................................................................64
NETWORKING - T1 CAMPUS NETWORKING ...............................................65
NETWORKING – T1 AND E&M TIE LINES.....................................................65
OPTIMIZED ROUTING.......................................................................................66
PERSONAL RING TONES..................................................................................66
POWER FAILURE BACKUP MEMORY............................................................66
POWER FAILURE BACKUP SYSTEM..............................................................66
QUICK FORWARDING USING THE HOLD/QUICK FORWARD KEY..........67
REMOTE PROGRAMMING/DIAGNOSTICS....................................................67
SMDR....................................................................................................................67
SELF-LABELING KEYS.....................................................................................68
SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) ..........................68
STATION COACHING........................................................................................68
SYSTEM ALARM................................................................................................68
SYSTEM ANNOUNCEMENTS...........................................................................68
SYSTEM CLOCK.................................................................................................69
SYSTEM SPEED DIAL........................................................................................69
TEXT MESSAGING.............................................................................................69
TICKER FIELD DISPLAY...................................................................................70
TOLL RESTRICTION..........................................................................................70
TONE PULSE DIALING......................................................................................70
TRANSFER OFF-PREMISE ................................................................................70
TRANSFER TO GUEST MAILBOX ...................................................................70
TRUNK INTERFACES ........................................................................................71
UNIFORM CALL DISTRIBUTION (UCD).........................................................71
VOICE MAIL/AUTOMATED ATTENDANT INTEGRATION.........................71
SECTION 3 – IP TELEPHONE USER GUIDE ................................ 73

TABLE OF CONTENTS - vi
IP TELEPHONES.......................................................................... 75
IWATSU ENTERPRISE PLATINUM SERIES IP SOFTPHONE.......................75
IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE.................77
IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE.................78
PLATINUM SERIES IP TELEPHONE FEATURES...........................................80
PLATINUM SERIES MENU KEYS ....................................................................83
PLATINUM SERIES FEATURE OPERATION..................................................84
IX-12IPKTD-E IP TELEPHONE..........................................................................85
IX-6IPKTD-E IP TELEPHONE............................................................................86
IX-12IPKTD-E2 IP TELEPHONES......................................................................87
POWER OVER ETHERNET (POE).....................................................................88
IX-12IPKTD-E/E2 IP TELEPHONE FEATURES...............................................89
DISPLAY MENU..................................................................................................91
ABSENCE MESSAGE .........................................................................................92
SET RETURN TIME ............................................................................................92
SET RETURN DATE ...........................................................................................93
SET MEETING TIME ..........................................................................................93
SET PHONE NUMBER........................................................................................93
CLEAR MESSAGE ..............................................................................................93
BACKGROUND MUSIC......................................................................................94
CALL FORWARDING.........................................................................................94
SET DESTINATION..........................................................................................95
SET ACTIVE/INACT.........................................................................................96
MODE CHANGE ..............................................................................................96
FORWARD CANCEL........................................................................................97
FOLLOW ME....................................................................................................97
CALL PICKUP .....................................................................................................98
DIRECT EXTENSION.......................................................................................98
INTERNAL GROUP..........................................................................................98
EXTERNAL GROUP.........................................................................................99
CANCEL CALLBACK.........................................................................................99
LAST NUMBER REDIAL....................................................................................99
PERSONALIZED RINGING..............................................................................100
REMOTE PARK PICKUP..................................................................................100
SAVE NUMBER REDIAL.................................................................................100
SPEED DIAL ......................................................................................................101
OUTGOING: DIRECT OUT...........................................................................101
OUTGOING: SCROLLING.............................................................................101
OUTGOING: SEARCH BY NAME..................................................................102
STATION LOCK................................................................................................104
LOCK..............................................................................................................104
UNLOCK.........................................................................................................104
TEXT MESSAGE ...............................................................................................105
MESSAGE SEND/REPLY ...............................................................................105
MESSAGE SCROLLING.................................................................................105
MESSAGE CLEAR..........................................................................................106
MESSAGE REGISTRATION...........................................................................106
TIME REMINDER..............................................................................................107