Iwatsu ENTERPRISE 5.0 User manual

SPECIAL NOTICES
TOLL RESTRICTION
The Toll Restriction feature of the Iwatsu Enterprise-CS system is one method of
preventing fraud (i.e., the making of unauthorized toll calls) by users of the system.
The chance of fraud may be reduced but may not be eliminated. Only a complete
program which includes but may not be limited to inspection of telephone call
billing, use of call detail recorders, and other such devices, systematic monitoring of
all telephone call activity, and implementing corrective measures can minimize the
possibility of fraud. Iwatsu Voice Networks and/or its Third Party manufacturers /
suppliers hereby disclaim any express or implied warranty that its equipment is
technically immune from or prevents unlawful and/or unauthorized utilization that
may result in unauthorized toll calls. Iwatsu Voice Networks hereby warns
Distributor that such is possible.
DISA
The Direct Inward System Access (DISA) feature, with the ability to allow outside
parties to connect to the internal services of Iwatsu Enterprise-CS, may provide a
means for fraudulent calls to occur. Only a complete program which includes, but
may not be limited to, inspection of telephone call billing, use of call detail recorders,
and other such monitoring devices, systematic monitoring of all telephone call
activity, frequently changing DISA authorization codes, and implementing corrective
measures can minimize the possibility of fraud. Iwatsu Voice Networks and/or its
Third Party manufacturers/suppliers hereby disclaim any express or implied warranty
that its equipment is technically immune from or prevents unlawful and/or
unauthorized utilization that may result in unauthorized calls. Iwatsu Voice Networks
hereby warns Distributor that such is possible.
Use of Call Recorder, Station Monitor, Station Coaching and Voice Mail
Record
In certain states it is illegal to intercept, listen to, and/or record telephone calls. In
certain states and under certain circumstances it is illegal to intercept for the purposes
of listening in and/or recording telephone calls. Because such activity is not illegal in
all jurisdictions and may be permitted in training and/or monitoring of personnel, this
telephone system can be programmed to permit interception, listening to, and/or
recording with or without warning to those on the line. Before utilizing the system
for such purposes, you are advised to confirm the laws of the jurisdiction in which
you utilize such features(s). Iwatsu Voice Networks and/or its Third Party
manufacturers/suppliers disclaim any responsibility for improper or illegal use of the
Call Record, Station Monitor, Station Coaching, and VM Record Feature and
disclaim any obligations to render legal advice concerning this feature.

Support of Enhanced 911
In order to comply with regulations for support of Enhanced 911 service that may be
in effect in the local jurisdiction that the Iwatsu Enterprise-CS system is installed, the
Iwatsu Enterprise-CS provides for Enhanced E911 support by either using optional
third party equipment, or configuring the system to use assigned telephone numbers
(ANI) for defined areas, or a station or group of stations. The Distributor is hereby
warned to check local laws as to Enhanced 911 support requirements, and that the
configurations of the Iwatsu Enterprise-CS not contravene any such statutes, and to
properly warn the End User (Purchaser) of the Iwatsu Enterprise-CS of the possible
legal implication of the use of this feature.
Electrical Safety Advisory
It is recommended that an AC surge arrestor of the form and capacity suitable for the
model of Iwatsu Enterprise-CS purchased be installed in the AC outlet to which the
system is connected.
Music-On-Hold
In accordance with U.S. Copyright Law, a license may be required from the
American Society of Composers, Authors, and Publishers or other similar
organizations, if radio or TV broadcasts are transmitted through the music-on-hold
feature of the telecommunications system. Iwatsu Voice Networks and/or its Third
Party manufacturers/suppliers hereby disclaim any liability arising out of unlawful
and/or unauthorized utilization use of the music-on-hold feature.
IBM®is a registered trademark of International Business Machines, Inc.
Hayes®is a registered trademark of Hayes Corporation.
RBRC™ and the RBRC logo are trademarks of the Rechargeable Battery
Recycling Corporation.

All brand names and product names used in this manual are trademarks of their
respective companies.
Iwatsu Voice Networks, 8001 Jetstar Drive, Irving, TX 75063, [phone]
Email: [email protected], Web: http://www.iwatsu.com
© 2008 by Iwatsu America, Inc.
All rights reserved.
Software Version 5.x Edition August 2008
Printed in the United States of America
10 09 08 05 04 03 02
All rights are reserved. No part of this manual or accompanying software may be
reproduced, in any form or any means, without the permission of Iwatsu Voice
Networks.
This manual was written for systems with version 5.x software. In some cases,
available feature operations may differ from those listed in this manual, depending
on the hardware, software and programmed functions in your Iwatsu Enterprise-CS.
For more information contact your authorized Iwatsu distributor.
Iwatsu Voice Networks has used its best effort to ensure that the information in this
manual was accurate at the time of printing. Iwatsu Voice Networks makes no
warranty of any kind, expressed or implied, with regard to the contents of this
manual. This information is subject to change without notice.
Iwatsu Voice Networks shall not be held responsible for any representation made
regarding this information by any individual.
Note: The UL model name for the Iwatsu Enterprise-CS is ADIX-ECS.
Part Number: 108624

TABLE OF CONTENTS
SECTION 1 – IWATSU ENTERPRISE-CS GENERAL
DESCRIPTION.................................................................................... 1
FCC REGISTRATION AND REQUIREMENTS.............................. 3
IWATSU ENTERPRISE-CS COMPONENTS OVERVIEW.................................7
IWATSU ENTERPRISE-CS WITH THE IX-PWSE AND IX-PWSES POWER
SUPPLY CAPACITIES1....................................................................................11
IWATSU ENTERPRISE-CS WITH IWATSU ENTERPRISE-CS EXPANSION
HARDWARE CAPACITY1.................................................................................13
IWATSU ENTERPRISE-CS WITH ADIX APS EXPANSION HARDWARE
CAPACITY1.......................................................................................................15
KEY TELEPHONE LAMP INDICATIONS .......................................................17
STATION PORT REQUIREMENTS..................................................................17
TIME PARAMETERS........................................................................................17
GRAPHIC USER INTERFACE.........................................................................17
IWATSU ENTERPRISE-CS STATIONS........................................ 18
IP AND DIGITAL TELEPHONES AND OMEGATREK WIRELESS
TELEPHONES..................................................................................................18
IX-5810 DIGITAL KEY TELEPHONE..............................................................18
IX-5800 DIGITAL KEY TELEPHONE..............................................................19
IWATSU ENTERPRISE PLATINUM SERIES IP SOFTPHONE.......................19
IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE.................20
IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE.................20
IX-12IPKTD-E EXECUTIVE MODEL IP TELEPHONE (DISCONTINUED) .21
IX-6IPKTD-E IP TELEPHONE........................................................................22
IX-12IPKTD-E2 IP TELEPHONE ....................................................................23
IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY TELEPHONE
..........................................................................................................................23
IWATSU ENTERPRISE 12D PLATINUM SERIES DIGITAL KEY TELEPHONE
..........................................................................................................................24
IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONE WITH DISPLAY......24
WINDOWS MESSENGER CLIENT ..................................................................24
OMEGATREK PS6 PORTABLE STATION.......................................................25
DCKT970 DIGITAL WIRELESS KEY TELEPHONE .......................................25
OMEGATREK IX-BS5 BASE STATION............................................................25
ATTENDANT CONSOLE....................................................................................26
ATTENDANT POSITION....................................................................................27
IWATSU ENTERPRISE DSS.............................................................................27
IX-DSS-3 ...........................................................................................................27
DIGITAL DOORPHONES ...................................................................................28
SINGLE LINE TELEPHONES.............................................................................28
OPTIONAL STATION EQUIPMENT............................................. 29

TABLE OF CONTENTS - ii
IX-58BTINF BLUTOOTH INTERFACE.............................................................29
IX-58EXTENDER LOOP LIMIT EXTENDER ...................................................29
NR-A-AUDIO AND NR-A-IPAUDIO ADAPTER ..............................................30
IX-COMLINK-2 COMPUTER TELEPHONY INTERFACE ADAPTER...........30
IX-KTLCD-3 DISPLAY UNIT (IX-12KTD / S-3 ONLY)...................................30
IX-12ELK-3 EXPANSION LINE KEY UNIT......................................................30
IX-LRAU (IX-12KTD / S-3 ONLY).....................................................................30
IX-LRSP................................................................................................................30
IX-BPCU (IX-12KTD / S-3 ONLY) .....................................................................31
IX-BPAD...............................................................................................................31
IX-SNHD...............................................................................................................31
IX-SHHD...............................................................................................................31
IX-SHAD (STANDARD HANDSET)..................................................................31
IX-SSPU................................................................................................................31
IX-AUTD ..............................................................................................................31
IX-PHSAD ............................................................................................................31
IX-STPD................................................................................................................32
IX-VTPD...............................................................................................................32
IX-ADPD...............................................................................................................32
IX-SREP................................................................................................................32
IX-SRPWS ............................................................................................................32
IX-HSHG...............................................................................................................32
POWER SUPPLY DESCRIPTION................................................ 32
IX-PWSE...............................................................................................................32
IX-PWSES.............................................................................................................33
IX-EXPWS............................................................................................................33
IX-DCDCM...........................................................................................................33
IX-PMMSG...........................................................................................................33
IX-RNGUM...........................................................................................................33
IX-BACBB............................................................................................................33
BATTERY BACK-UP ..........................................................................................33
COMMON CONTROL CARDS..................................................... 34
IX-CCU CENTRAL CONTROL UNIT................................................................34
IX-CCSU CENTRAL CONTROL SUB UNIT.....................................................34
IX-MBU MEDIA BRIDGE UNIT ........................................................................34
IX-EXPIFCM ECS EXPANSION CARD.............................................................35
IX-EXPIFE1 ECS EXPANSION CARD ..............................................................35
IX-EXPIFE2 ECS EXPANSION CARD ..............................................................35
IX-HWYA TDM HIGHWAY EXPANSION CARD............................................36
IX-HWYL TDM HIGHWAY EXPANSION CARD............................................36
STATION INTERFACE CARDS ................................................... 37
EIGHT-PORT IP STATION CARD.....................................................................37
(IX-8IPSUB / IX-8EIPSUB) ..............................................................................37
EIGHT-PORT DIGITAL STATION CARD.........................................................37
(IX-8PSUB-2)....................................................................................................37

TABLE OF CONTENTS - iii
(IX-8PSUB-1)....................................................................................................38
SIXTEEN-PORT DIGITAL STATION CARD....................................................38
(IX-16PSUB-2)..................................................................................................38
(IX-16PSUB).....................................................................................................39
OMEGATREK WIRELESS SYSTEM INTERFACE CARD...............................39
(IX-4CSUB-3)....................................................................................................39
ANALOG STATION CARD WITH CALLER ID................................................40
(IX-8SUBS-4) ....................................................................................................40
EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD40
(IX-408).............................................................................................................40
FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD41
(IX-044).............................................................................................................41
OMEGA-VOICE VMI VOICE MAIL SYSTEM CARD......................................41
(IX-4EVMC)......................................................................................................41
(IX-4SEVMC)....................................................................................................42
VOICEMAIL ADAPTOR CARD.........................................................................42
(IX-VMAC)........................................................................................................42
TRUNK INTERFACE CARDS....................................................... 43
UNIVERSAL TRUNK CARD..............................................................................43
(IX-8UNTK).......................................................................................................43
GROUND START / LOOP START TRUNK INTERFACE CARD ....................43
(IX-8LGTK-2)....................................................................................................43
CALLER ID TRUNK INTERFACE CARD.........................................................44
(IX-8CITK)........................................................................................................44
EIGHT-PORT DIGITAL STATION/ FOUR-PORT CALLER ID TRUNK CARD44
(IX-408).............................................................................................................44
FOUR-PORT DIGITAL STATION/ FOUR-PORT ANALOG STATION CARD44
(IX-044).............................................................................................................44
FOUR-PORT ANALOG CALLER ID TRUNK EXPANSION MODULE..........44
(IX-400).............................................................................................................44
IP NETWORKING CARD....................................................................................45
(IX-8IPNET / IX-8EIPNET) ..............................................................................45
E & M TIE LINE NETWORKING INTERFACE CARD....................................45
(IX-4EMTK) ......................................................................................................45
T1 TRUNK INTERFACE CARD.........................................................................45
(IX-DTI-T).........................................................................................................45
(IX-T1RCV).......................................................................................................46
(IX-8ERCV).......................................................................................................46
ISDN BRI INTERFACE CARD ...........................................................................46
(IX-4ICOTB) .....................................................................................................46
ISDN BRI INTERFACE EXPANSION CARD....................................................46
(IX-4EICOTB)...................................................................................................46
ISDN PRI INTERFACE CARD............................................................................47
(IX-DTI-P).........................................................................................................47
T1 CAMPUS NETWORKING INTERFACE CARD...........................................47
(IX-DTI-N WITH IX-VCOMP)..........................................................................47
SHARED RESOURCE CARDS.................................................... 47

TABLE OF CONTENTS - iv
CONFERENCE BRIDGE.....................................................................................47
(IX-CNFBOX-1)................................................................................................47
MESSAGE CARD ................................................................................................48
(IX-MSGU)........................................................................................................48
MESSAGE CARD CHANNEL EXPANSION MODULE ...................................48
(IX-EMCH)........................................................................................................48
CUSTOM MESSAGE CARD...............................................................................48
(IX-CMSG-1).....................................................................................................48
DIGITAL STATION PORT MODEM..................................................................48
(IX-PSUBMDM-E)............................................................................................48
SERIAL INTERFACE CARD ..............................................................................49
(IX-SCIF) ..............................................................................................................49
ADVANCED SERIAL INTERFACE CARD.......................................................49
(IX-HCIF)..........................................................................................................49
MISCELLANEOUS INTERFACE CARD...........................................................50
(IX-MISC)..........................................................................................................50
MISCELLANEOUS/SERIAL INTERFACE CARD ............................................50
(IX-EDVIF) .......................................................................................................50
FOUR CONFERENCE CIRCUIT CARD.............................................................51
(IX-4ETRAN).....................................................................................................51
VOICE MAIL BACKUP CARD...........................................................................51
(IX-VMBAK)......................................................................................................51
LAN-LINX PLUS – ETHERNET.........................................................................52
(IX-NICLINK) ...................................................................................................52
LAN-LINX PLUS – SERIAL................................................................................52
(IX-CTILINK)....................................................................................................52
SECTION 2 – IWATSU ENTERPRISE-CS FEATURES.................. 53
IWATSU ENTERPRISE-CS FEATURES...................................... 55
911 SUPPORT.......................................................................................................55
AUTOMATIC ANSWER .....................................................................................55
AUTOMATIC NIGHT ANSWER ........................................................................55
ANI ALPHANUMERIC ID ..................................................................................55
AUTOMATIC NUMBER IDENTIFICATION (ANI) TRUNKS .........................56
AUTOMATIC OUTSIDE LINE RELEASE.........................................................56
BACKGROUND MUSIC......................................................................................56
BLUETOOTH.......................................................................................................56
CALL FORWARDING.........................................................................................56
CALL RECORDING ............................................................................................57
CALLER ID ALPHANUMERIC ID.....................................................................57
CALLER ID / ANI NUMBER STORAGE...........................................................58
CALLER ID TRUNKS .........................................................................................58
DELAYED RINGING...........................................................................................58
DYNAMIC HOST CONFIGURATION PROTOCOL (DHCP) CONTROLLER 59
DNIS ALPHANUMERIC ID................................................................................59
DIALED NUMBER IDENTIFICATION SERVICE (DNIS) TRUNKS...............59
DID ALPHANUMERIC ID ..................................................................................59

TABLE OF CONTENTS - v
DID NUMBER EXTERNAL CALL FORWARD................................................59
DIRECT INWARD DIAL (DID) TRUNKS..........................................................59
DIRECT INWARD LINE .....................................................................................60
DIRECT INWARD LINE - HUNT GROUP.........................................................60
DISA......................................................................................................................60
E-RESPONSE HELP CALL.................................................................................60
EXTERNAL PAGING..........................................................................................60
FLEXIBLE NUMBERING ...................................................................................61
FLEXIBLE RINGING ..........................................................................................61
INTERCOM (ICM)...............................................................................................61
INTERCOM GROUP CALL.................................................................................61
INTERNAL PAGING...........................................................................................61
ISDN LINES .........................................................................................................61
ISDN PRI FEATURES..........................................................................................62
CALL-BY-CALL SERVICE SELECTION..........................................................62
ISDN CALLING NUMBER IDENTIFICATION SERVICE (I-CNIS).................62
FRACTIONAL DS1...........................................................................................62
LOUD BELL INTERFACE ..................................................................................63
HUNT GROUPS (TERMINAL, ALL RING AND DISTRIBUTED)...................63
MUSIC ON HOLD................................................................................................63
NETWORKING – IP CAMPUS NETWORKING................................................63
NETWORKING – IP NETWORKING.................................................................64
NETWORKING - T1 CAMPUS NETWORKING ...............................................65
NETWORKING – T1 AND E&M TIE LINES.....................................................65
OPTIMIZED ROUTING.......................................................................................66
PERSONAL RING TONES..................................................................................66
POWER FAILURE BACKUP MEMORY............................................................66
POWER FAILURE BACKUP SYSTEM..............................................................66
QUICK FORWARDING USING THE HOLD/QUICK FORWARD KEY..........67
REMOTE PROGRAMMING/DIAGNOSTICS....................................................67
SMDR....................................................................................................................67
SELF-LABELING KEYS.....................................................................................68
SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) ..........................68
STATION COACHING........................................................................................68
SYSTEM ALARM................................................................................................68
SYSTEM ANNOUNCEMENTS...........................................................................68
SYSTEM CLOCK.................................................................................................69
SYSTEM SPEED DIAL........................................................................................69
TEXT MESSAGING.............................................................................................69
TICKER FIELD DISPLAY...................................................................................70
TOLL RESTRICTION..........................................................................................70
TONE PULSE DIALING......................................................................................70
TRANSFER OFF-PREMISE ................................................................................70
TRANSFER TO GUEST MAILBOX ...................................................................70
TRUNK INTERFACES ........................................................................................71
UNIFORM CALL DISTRIBUTION (UCD).........................................................71
VOICE MAIL/AUTOMATED ATTENDANT INTEGRATION.........................71
SECTION 3 – IP TELEPHONE USER GUIDE ................................ 73

TABLE OF CONTENTS - vi
IP TELEPHONES.......................................................................... 75
IWATSU ENTERPRISE PLATINUM SERIES IP SOFTPHONE.......................75
IWATSU ENTERPRISE 18I PLATINUM SERIES IP TELEPHONE.................77
IWATSU ENTERPRISE 12I PLATINUM SERIES IP TELEPHONE.................78
PLATINUM SERIES IP TELEPHONE FEATURES...........................................80
PLATINUM SERIES MENU KEYS ....................................................................83
PLATINUM SERIES FEATURE OPERATION..................................................84
IX-12IPKTD-E IP TELEPHONE..........................................................................85
IX-6IPKTD-E IP TELEPHONE............................................................................86
IX-12IPKTD-E2 IP TELEPHONES......................................................................87
POWER OVER ETHERNET (POE).....................................................................88
IX-12IPKTD-E/E2 IP TELEPHONE FEATURES...............................................89
DISPLAY MENU..................................................................................................91
ABSENCE MESSAGE .........................................................................................92
SET RETURN TIME ............................................................................................92
SET RETURN DATE ...........................................................................................93
SET MEETING TIME ..........................................................................................93
SET PHONE NUMBER........................................................................................93
CLEAR MESSAGE ..............................................................................................93
BACKGROUND MUSIC......................................................................................94
CALL FORWARDING.........................................................................................94
SET DESTINATION..........................................................................................95
SET ACTIVE/INACT.........................................................................................96
MODE CHANGE ..............................................................................................96
FORWARD CANCEL........................................................................................97
FOLLOW ME....................................................................................................97
CALL PICKUP .....................................................................................................98
DIRECT EXTENSION.......................................................................................98
INTERNAL GROUP..........................................................................................98
EXTERNAL GROUP.........................................................................................99
CANCEL CALLBACK.........................................................................................99
LAST NUMBER REDIAL....................................................................................99
PERSONALIZED RINGING..............................................................................100
REMOTE PARK PICKUP..................................................................................100
SAVE NUMBER REDIAL.................................................................................100
SPEED DIAL ......................................................................................................101
OUTGOING: DIRECT OUT...........................................................................101
OUTGOING: SCROLLING.............................................................................101
OUTGOING: SEARCH BY NAME..................................................................102
STATION LOCK................................................................................................104
LOCK..............................................................................................................104
UNLOCK.........................................................................................................104
TEXT MESSAGE ...............................................................................................105
MESSAGE SEND/REPLY ...............................................................................105
MESSAGE SCROLLING.................................................................................105
MESSAGE CLEAR..........................................................................................106
MESSAGE REGISTRATION...........................................................................106
TIME REMINDER..............................................................................................107

TABLE OF CONTENTS - vii
REMINDER SET.............................................................................................107
REMINDER CLEAR........................................................................................107
UNA....................................................................................................................107
VOICEMAIL ACCESS.......................................................................................108
LIST MENU........................................................................................................108
SECTION 4 – DIGITAL TELEPHONE USER GUIDE .................... 109
DIGITAL TELEPHONES............................................................. 111
IX-5810 DIGITAL KEY TELEPHONES ...........................................................111
IX-5800 DIGITAL KEY TELEPHONES ...........................................................112
IWATSU ENTERPRISE 18D PLATINUM SERIES DIGITAL KEY
TELEPHONES................................................................................................113
IWATSU ENTERPRISE 12D PLATINUM SERIES DIGITAL KEY
TELEPHONES................................................................................................114
IX-12KTS-3 EXECUTIVE DIGITAL KEY TELEPHONES .............................115
IX-12KTD-3 EXECUTIVE DIGITAL KEY TELEPHONES.............................116
DCKT970 DIGITAL WIRELESS KEY TELEPHONE......................................117
OMEGATREK PS6 PORTABLE STATION (IX-PS6)......................................118
IX-5810 DIGITAL KEY TELEPHONE FEATURES.........................................119
IX-5810 SELF-LABELING DISPLAY...............................................................121
IX-5810 DISPLAY MENU FEATURE OPERATION.......................................125
PLATINUM SERIES DIGITAL KEY TELEPHONE FEATURES ...................132
PLATINUM SERIES MENU KEYS ..................................................................135
PLATINUM SERIES FEATURE OPERATION................................................136
BASIC FEATURES..................................................................... 146
MAKING A 911 CALL.......................................................................................146
MAKING AN OUTGOING CALL.....................................................................146
RECEIVING AN INCOMING CALL ................................................................146
MAKING AN INTERCOM CALL.....................................................................147
RECEIVING AN INTERCOM CALL................................................................147
MAKING AN INTERCOM GROUP CALL.......................................................147
MAKING AN E-RESPONSE HELP CALL .......................................................147
TRANSFERRING A CALL TO ANOTHER EXTENSION...............................148
TRANSFERRING A CALL TO CALL PARK...................................................148
PUTTING A CALL ON HOLD..........................................................................148
PICKING UP A CALL ON HOLD.....................................................................149
PUTTING A CALL ON CALL PARK...............................................................149
HANDLING A SECOND CALL........................................................................150
ADVANCED FEATURES............................................................ 151
ABSENCE MESSAGE DISPLAY......................................................................151
ACCOUNT CODE..............................................................................................152
ALL ATTENDANTS CALL...............................................................................152
ALPHANUMERIC DISPLAY............................................................................153
ALPHANUMERIC SPEED DIAL BY NAME...................................................154
ALTERNATE TONE/PULSE DIALING ...........................................................154

TABLE OF CONTENTS - viii
AUTODIAL UNIT..............................................................................................154
AUTOMATIC OUTSIDE LINE ANSWER / HOLD..........................................155
AUTOMATIC REPEAT DIALING....................................................................155
BACKGROUND MUSIC....................................................................................156
BARGE-IN..........................................................................................................156
BLUETOOTH.....................................................................................................157
BUILT-IN SPEAKERPHONE............................................................................159
BUSY BYPASS/AUTODIAL UNIT...................................................................159
BUSY BYPASS TONE CALLING.....................................................................160
BUSY BYPASS VOICE CALLING...................................................................160
BUSY INTERCOM CALLBACK ......................................................................161
BUSY NUMBER CALLBACK..........................................................................162
BUSY OUTSIDE LINE QUEUING ...................................................................163
BUSY OVERRIDING.........................................................................................164
CALL COVERAGE............................................................................................165
CALL DIVERT...................................................................................................166
CALL FORWARDING - FLEXIBLE CALL FORWARDING..........................166
SET FORWARD DESTINATION ....................................................................166
FORWARD CANCEL......................................................................................167
SET ACTIVE/INACTIVE.................................................................................167
FOLLOW ME..................................................................................................167
TO SET FORWARD VIA DIRECT INWARD SYSTEM ACCESS (DISA).......168
TO CANCEL VIA DIRECT INWARD SYSTEM ACCESS (DISA) ...................168
CALL MONITORING........................................................................................169
CALL PARK/SWAP...........................................................................................169
CALL PICK-UP..................................................................................................170
DIRECT CALL PICK-UP................................................................................170
INTERNAL GROUP CALL PICK-UP.............................................................170
EXTERNAL GROUP CALL PICK-UP............................................................170
CALL RECORDING ..........................................................................................171
CALLER ID, ANI INFORMATION STORAGE ...............................................172
CALLER ID DISPLAY CHANGE.....................................................................173
CAMP-ON...........................................................................................................173
CLEAR CALL.....................................................................................................174
CONFERENCE...................................................................................................174
ADD-ON..........................................................................................................174
MULTILINE....................................................................................................175
TRUNK-TO-TRUNK .......................................................................................175
CONSULTATION HOLD ..................................................................................176
DELAYED RINGING.........................................................................................176
DID NUMBER EXTERNAL CALL FORWARD..............................................176
DIRECT OUTSIDE LINE APPEARANCE........................................................177
DIRECT STATION SELECTION/BUSY LAMP FIELD ..................................177
DISTINCTIVE RINGING - OUTSIDE LINE CALLS.......................................177
DISTINCTIVE RINGING - ICM/OUTSIDE LINE............................................177
DO NOT DISTURB (DND)................................................................................177
EXCLUSIVE HOLD...........................................................................................178
EXECUTIVE OVERRIDE..................................................................................178
EXTENSION NUMBER DISPLAY...................................................................178

TABLE OF CONTENTS - ix
FEATURE BUTTON DISPLAY ........................................................................179
FLASH ................................................................................................................179
FLOATING OUTSIDE LINE GROUP ACCESS...............................................180
FORCED/VERIFIED ACCOUNT CODE ..........................................................180
FULL/HALF-DUPLEX SPEAKERPHONE MODE SWITCHING ...................181
GROUP MONITORING.....................................................................................181
GROUP PARK....................................................................................................181
HANDS-FREE ANSWERBACK ON INTERCOM ...........................................182
HEADSET CONTROL KEY..............................................................................182
HEADSET BUTTON..........................................................................................183
HEADSET CONNECTION................................................................................184
HOT LINE...........................................................................................................184
HOWLER TONE ................................................................................................184
LAST NUMBER REDIAL..................................................................................185
MASTER HUNT GROUPS ................................................................................185
MEMO DIAL......................................................................................................186
MESSAGE WAITING........................................................................................187
MICROPHONE CUT-OFF .................................................................................188
OFF-HOOK OUTGOING CALL........................................................................189
OFF-HOOK OUTSIDE LINE ANSWERING ....................................................189
OFF-HOOK OUTSIDE LINE QUEUING..........................................................189
ON-HOOK DIALING.........................................................................................190
OUTSIDE LINE CALL RESTRICTION............................................................190
OUTSIDE LINE PICK-UP RESTRICTION.......................................................190
PAGING..............................................................................................................190
ALL CALL.......................................................................................................190
GROUP CALL (INTERNAL)...........................................................................191
ZONE (EXTERNAL)........................................................................................191
MEET-ME PAGE ANSWER............................................................................191
PERSONAL RINGING TONE ...........................................................................192
PRESET DIAL/BACKSPACE DIALING ..........................................................192
PRIME LINE ACCESS.......................................................................................193
PRIVACY/PRIVACY RELEASE.......................................................................193
PRIVATE LINE..................................................................................................193
PROTECTED STATION....................................................................................193
QUICK FORWARDING USING THE HOLD/QUICK FORWARD KEY........194
QUICK MODE OPERATION ............................................................................194
REMOTE CALL FORWARDING......................................................................194
REMOTE RELAY CONTROL...........................................................................195
RING MUTING ..................................................................................................196
SAVE NUMBER REDIAL.................................................................................196
SELF-LABELING KEYS...................................................................................197
SHIFT CALL.......................................................................................................198
SPEED DIAL ......................................................................................................198
SYSTEM SPEED DIAL....................................................................................198
PERSONAL SPEED DIAL ..............................................................................198
PERSONAL SPEED DIAL REGISTRATION ..................................................198
TO SPEED DIAL A NUMBER........................................................................200
STATION COACHING AND STATION MONITOR .......................................202

TABLE OF CONTENTS - x
STATION EXTERNAL RINGER CONNECTION............................................202
STATION RESTRICTION PASSWORD...........................................................203
SYSTEM ANNOUNCEMENT MESSAGE........................................................203
TEXT MESSAGING...........................................................................................204
SYSTEM TEXT MESSAGES............................................................................204
STATION TEXT MESSAGES ..........................................................................204
STATION TEXT MESSAGE REGISTRATION ................................................204
TO SEND A TEXT MESSAGE.........................................................................204
SCROLLING AND SELECTING TEXT MESSAGES ......................................206
TICKER FIELD DISPLAY (TFD)......................................................................207
TIME REMINDER..............................................................................................207
TONE/VOICE CALLING...................................................................................208
TRANSFER TO GUEST MAILBOX .................................................................209
TRANSFER OFF-PREMISE ..............................................................................209
UNANSWERED INCOMING OUTSIDE LINE WARNING TONE.................209
UNIVERSAL NIGHT ANSWER........................................................................210
VOICE MAIL MESSAGE..................................................................................210
VOICE MAIL MONITOR (ANSWERING MACHINE EMULATION)...........213
WHISPER PAGE................................................................................................214
WHISPER MONITOR........................................................................................214
SECTION 5 – ATTENDANT POSITION USER GUIDE ................ 215
ATTENDANT POSITION............................................................. 217
IWATSU ENTERPRISE DSS.............................................................................217
IX-DSS-3.............................................................................................................218
BASIC FEATURES..................................................................... 219
MAKING A 911 SUPPORT CALL....................................................................219
RECEIVING AN INCOMING CALL ................................................................219
TRANSFERRING A CALL TO ANOTHER EXTENSION...............................220
INFORMING A BUSY EXTENSION USER THAT THE ATTENDANT HAS A
SECOND CALL WAITING FOR THEM.......................................................220
DISCONNECTING OR RELEASING A CALL ................................................221
MAKING AN INTERCOM GROUP CALL.......................................................221
MAKING AN E-RESPONSE HELP CALL .......................................................221
RECEIVING AN INTERCOM CALL................................................................221
PUTTING A CALL ON HOLD..........................................................................222
PICKING UP A CALL ON HOLD.....................................................................222
PUTTING A CALL ON CALL PARK...............................................................222
ANSWERING A CALL THAT RETURNS TO THE ATTENDANT POSITION223
MAKING AN OUTGOING CALL.....................................................................223
MAKING AN INTERCOM CALL.....................................................................223
MAKING A PAGE ANNOUNCEMENT...........................................................224
ADVANCED FEATURES............................................................ 225
911 CALL INDICATION ...................................................................................225
ALARM CLEAR.................................................................................................225

TABLE OF CONTENTS - xi
ATTENDANT AUTOMATIC HOLD ................................................................225
ATTENDANT OVERRIDE................................................................................226
AUTOMATIC ANSWER MODE.......................................................................226
ABANDONED/ ALL CALL...............................................................................226
CALL INTERCEPT............................................................................................227
CALL SWAP.......................................................................................................227
CLOCK SET/ADJUSTMENT ............................................................................228
DIRECT STATION SELECTION......................................................................228
DSS SCREEN CONTROL..................................................................................229
FLEXIBLE NIGHT ANSWER...........................................................................229
INCOMING CALL TERMINATION.................................................................229
MESSAGE WAITING CONTROL ....................................................................230
NIGHT MODE....................................................................................................231
OPERATOR PRIORITY.....................................................................................231
OVERFLOW TRANSFER..................................................................................232
RING MUTING ..................................................................................................232
SERIAL CALL....................................................................................................233
STATION CALL FORWARD/DO NOT DISTURB RELEASE........................233
STATION CLASS RESTRICTION CHANGE...................................................234
STATION FORCED RELEASE.........................................................................235
STATION LOCK................................................................................................236
SYSTEM ANNOUNCEMENT RECORDING...................................................237
SYSTEM SPEED DIAL REGISTRATION........................................................238
SYSTEM TEXT MESSAGE REGISTRATION.................................................238
THROUGH DIALING........................................................................................239
TRUNK ACCESS CONTROL............................................................................239
TRUNK FORCED RELEASE ............................................................................240
SECTION 6 – ATTENDANT CONSOLE USER GUIDE................. 241
ATTENDANT CONSOLE............................................................ 243
BASIC FEATURES..................................................................... 245
BASIC FEATURES..................................................................... 245
MAKING A 911 CALL.......................................................................................245
RECEIVING AN INCOMING CALL ................................................................245
TRANSFERRING A CALL TO ANOTHER EXTENSION...............................245
INFORMING A BUSY EXTENSION USER THAT THE ATTENDANT HAS A
SECOND CALL WAITING FOR THEM.......................................................246
DISCONNECTING OR RELEASING A CALL ................................................246
MAKING AN INTERCOM GROUP CALL.......................................................246
MAKING AN E-RESPONSE HELP CALL .......................................................246
RECEIVING AN INTERCOM CALL................................................................247
PUTTING A CALL ON HOLD..........................................................................247
PICKING UP A CALL ON HOLD.....................................................................247
PUTTING A CALL ON CALL PARK...............................................................247

TABLE OF CONTENTS - xii
ANSWERING A CALL THAT RETURNED TO THE ATTENDANT
CONSOLE.......................................................................................................248
MAKING AN OUTGOING CALL.....................................................................248
MAKING AN INTERCOM CALL.....................................................................248
MAKING A PAGE ANNOUNCEMENT...........................................................248
DIALING AN OUTSIDE PHONE NUMBER FOR A SYSTEM EXTENSION249
ADVANCED FEATURES............................................................ 250
ALARM CLEAR.................................................................................................250
ATTENDANT AUTOMATIC HOLD ................................................................250
ATTENDANT OVERRIDE................................................................................250
AUTOMATIC ANSWER MODE.......................................................................251
CALL INTERCEPT............................................................................................251
CALL SWAP.......................................................................................................252
CLOCK SET/ADJUSTMENT ............................................................................253
DIRECT STATION SELECTION......................................................................253
FLEXIBLE NIGHT ANSWER...........................................................................254
GROUP NIGHT..................................................................................................256
INCOMING CALL TERMINATION.................................................................256
MESSAGE WAITING CONTROL ....................................................................256
NIGHT MODE....................................................................................................257
OPERATOR PRIORITY.....................................................................................257
OVERFLOW TRANSFER..................................................................................258
RING MUTING ..................................................................................................258
SERIAL CALL....................................................................................................259
STATION CALL FORWARD/DO NOT DISTURB RELEASE........................259
STATION CLASS RESTRICTION CHANGE...................................................261
STATION FORCED RELEASE.........................................................................263
STATION LOCK................................................................................................265
SYSTEM ANNOUNCEMENT RECORDING...................................................266
SYSTEM SPEED DIAL REGISTRATION........................................................268
SYSTEM TEXT MESSAGE REGISTRATION.................................................271
THROUGH DIALING........................................................................................271
TRANSFER OFF-PREMISE ..............................................................................272
TRUNK ACCESS CONTROL............................................................................272
TRUNK FORCED RELEASE ............................................................................274
SECTION 7 – SIP & SINGLE LINE TELEPHONE USER GUIDE.. 277
SIP AND SINGLE LINE TELEPHONES..................................... 279
SINGLE LINE TELEPHONES (SLT)..............................................................279
SESSION INITIATION PROTOCOL (SIP) TELEPHONES............................279
BASIC FEATURES..................................................................... 280
MAKING A 911 CALL.......................................................................................280
MAKING AN OUTGOING CALL.....................................................................280
RECEIVING AN INCOMING CALL ................................................................280
MAKING AN INTERCOM CALL.....................................................................280

TABLE OF CONTENTS - xiii
RECEIVING AN INTERCOM CALL................................................................280
MAKING AN INTERCOM GROUP CALL.......................................................280
MAKING AN E-RESPONSE HELP CALL .......................................................281
TRANSFERRING A CALL TO ANOTHER EXTENSION...............................281
PUTTING A CALL ON HOLD..........................................................................281
PICKING UP A CALL ON HOLD.....................................................................282
PUTTING A CALL ON CALL PARK...............................................................282
HANDLING A SECOND CALL........................................................................283
ADVANCED FEATURES............................................................ 284
ACCOUNT CODE..............................................................................................284
ALL ATTENDANTS CALL...............................................................................284
BUSY INTERCOM CALLBACK ......................................................................284
BUSY NUMBER CALLBACK..........................................................................285
BUSY OUTSIDE LINE QUEUING ...................................................................286
CALL PARK / SWAP.........................................................................................286
CALL PICK-UP..................................................................................................287
DIRECT CALL PICK-UP................................................................................287
INTERNAL GROUP CALL PICK-UP.............................................................287
EXTERNAL GROUP CALL PICK-UP............................................................287
CAMP-ON...........................................................................................................288
CLEAR CALL.....................................................................................................288
CONFERENCE...................................................................................................289
ADD-ON..........................................................................................................289
MULTI-LINE...................................................................................................289
TRUNK-TO-TRUNK .......................................................................................290
CONSULTATION HOLD ..................................................................................290
DO NOT DISTURB............................................................................................290
FLASH ................................................................................................................291
CALL FORWARDING.......................................................................................291
SET FORWARD DESTINATION ....................................................................291
FORWARD CANCEL......................................................................................292
FOLLOW ME..................................................................................................292
FLOATING OUTSIDE LINE GROUP ACCESS...............................................292
FORCED/VERIFIED ACCOUNT CODE ..........................................................293
GROUP PARK....................................................................................................293
HOT LINE...........................................................................................................293
HOWLER TONE ................................................................................................293
LAST NUMBER REDIAL..................................................................................294
MASTER HUNT GROUPS ................................................................................294
MESSAGE WAITING........................................................................................295
OFF-HOOK OUTGOING CALL........................................................................296
OFF-HOOK OUTSIDE LINE QUEUING..........................................................296
PAGING..............................................................................................................296
ALL CALL.......................................................................................................296
GROUP CALL (INTERNAL)...........................................................................296
ZONE PAGE (EXTERNAL).............................................................................297
MEET-ME PAGE ANSWER............................................................................297
PRE-RINGING....................................................................................................297

TABLE OF CONTENTS - xiv
PRIVATE LINE..................................................................................................298
PROTECTED EXTENSION...............................................................................298
SHIFT CALL.......................................................................................................298
SPEED DIAL ......................................................................................................299
PERSONAL SPEED DIAL REGISTRATION ..................................................299
TO SPEED DIAL A NUMBER........................................................................300
STATION RESTRICTION PASSWORD...........................................................301
SINGLE LINE MESSAGE WAITING STUTTER DIAL TONE.......................301
SYSTEM ANNOUNCEMENT MESSAGE........................................................301
TONE/VOICE CALLING...................................................................................302
TRANSFER TO PARK.......................................................................................302
UNANSWERED INCOMING OUTSIDE LINE WARNING TONE.................302
UNIVERSAL NIGHT ANSWER........................................................................302
VOICE MAIL MESSAGE..................................................................................302
SECTION 8 – DIGITAL DOORPHONE USER GUIDE................... 303
DIGITAL DOORPHONES ........................................................... 305
SECTION 9 – DIRECT INWARD SYSTEM ACCESS (DISA) USER
GUIDE............................................................................................. 307
DIRECT INWARD SYSTEM ACCESS (DISA) ........................... 309
SECTION 10 – HOSPITALITY FEATURES USER GUIDE ........... 313
HOSPITALITY FEATURES......................................................... 315
911 SUPPORT.....................................................................................................315
INTERCOM CALL RESTRICTION..................................................................315
MESSAGE WAITING CONTROL ....................................................................316
ROOM STATUS.................................................................................................317
FROM TO BE CLEANED TO CLEANED ......................................................318
FROM TO BE CLEANED OR CLEANED TO READY...................................318
WAKE-UP CALL ...............................................................................................319
WAKE-UP CALL REPORT...............................................................................320

Section 1 –
Iwatsu Enterprise-CS
General Description

GENERAL DESCRIPTION - 2
IWATSU ENTERPRISE-CS