Jabra PC Suite User manual

Jabra®is a registered trademark of gN Netcom a/s
www.Jabra.com
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ELEMENTS OF THE JABRA PC SUITE
The Jabra PC Suite is a collection of PC programs that enable
you to configure your Jabra device, update its firmware and
control supported softphones using the buttons on your head-
set.
The Jabra PC Suite includes the following programs:
JABRA DEVICE SERVICE
This program runs in the background and monitors your USB
ports for Jabra devices. It enables the Jabra Control Center
and softphone drivers to interact with Jabra devices. While the
Device Service is running, you will see a Jabra icon in the Win-
dows notification area (the bottom-right corner of your screen);
right click the icon to set preferences and access links to other
Jabra programs. You must have this service running in order to
use Jabra Control Center or any of the softphone drivers.
JABRA CONTROL CENTER
This program enables you to configure the settings in your
Jabra device.
JABRA FIRMWARE UPDATER
This program enables you to update the firmware of your Jabra
device. Firmware is a type of software that runs inside many
types of electronic devices, managing their various internal
processes. Occasionally, Jabra may release updates that can
improve performance or add new functionality to your Jabra
product. You can find these updates on the Jabra web site and
may receive e-mail about firmware updates if you register your
devices with Jabra.
The Jabra PC Suite also includes drivers for various softphones
on the market. A softphone driver establishes a control link be-
tween a softphone and your Jabra headset, so you can answer
and end, mute and un-mute, and hold and resume calls using the
buttons on your headset. The call control functions available
from your headset depend on the capabilities of the softphone
and the Jabra headset model.
Currently these softphones are supported by Jabra PC Suite:
CISCO IP COMMUNICATOR
The Cisco IP Communicator driver is a library (DLL) that is
added to your Cisco IP Communicator installation if it is present
when you install Jabra PC Suite. If you install Cisco IP Communi-
cator after installing Jabra PC Suite, then reinstall the PC Suite
to get the Cisco driver.
IBM LOTUS SAMETIME
The IBM Lotus Sametime softphone integration requires instal-
lation of Jabra PC Suite followed by a manual installation of a
plug-in in the Sametime Connect client. Refer to the Jabra PC
Suite online help for instructions on how to install the Same-
time plug-in.
SKYPE
The Skype driver is a simple background program that manages
the connection between your headset solution and the Skype
softphone program. After installing Jabra PC Suite you need to
open Skype and allow the Jabra Skype driver to access Skype.
See the Jabra PC Suite online help for detailed instructions on
how to do this.
If you are using Microsoft Office Communicator you don’t need
a softphone driver. However, you still need to install Jabra PC
Suite if you want to configure your headset using Jabra Control
Center, or update the firmware in your Jabra solution.
SYSTEM REQUIREMENTS
To run the Jabra PC Suite, your computer must meet or exceed
the following requirements:
- Operating System: Microsoft Windows XP with Service Pack
2 or later; or Microsoft Windows Vista (all variants).
64-bit versions of Windows are not supported.
- Microsoft .NET Framework: Version 3.5 is required; the Jabra
setup program will automatically download
and install this from Microsoft if necessary (requires
Internet connection).
- Hardware: A USB connection must be available and a Jabra
device must be connected to it.
Jabra PC Suite supports the following softphone solutions:
- Cisco IP Communicator: version 2.0.1.1 or above
- IBM Lotus Sametime Connect: version 8.0.1 or later
(not version 8.0.2)
- Skype: version 3.2 or above
- Other softphones: All softphones will recognize your Jabra
headset as a standard Windows sound card with sound-in
and sound-out features. However, you will not be able to
control these phones from the Jabra headset (i.e., you
will need to use the softphone user interface to place and
answer calls).
Note: Jabra is constantly evaluating the softphone market to
see which new programs should be supported with a dedicated
driver, as listed above for Skype, Cisco and IBM. Contact your
Jabra representative or see the Jabra web site for the latest
news on softphone driver development.

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TO INSTALL JABRA PC SUITE ON YOUR COMPUTER:
1. If are using the Cisco IP Communicator softphone program,
then install that program first. (If you add this program
later, you can simply re-run the Jabra PC Suite setup wizard
to install the Jabra driver for Cisco.)
2. If an older version of Jabra PC Suite is already installed on
your PC, then please close the Jabra Device Service if it is
running. You do not have to uninstall the existing version of
Jabra PC Suite; it will be replaced by the new version.
3. Insert the CD-ROM that came with your Jabra product or
download the Jabra PC Suite installer from www.jabra.com.
4. Double-click on the JabraPcSuiteSetup.exe file to launch
the installer.
5. When you launch the installer on Windows Vista you may
see this User Account Control warning:
Click on the Continue button.
6. The installation wizard launches, starting with a
Welcome screen.
There are no settings here, so just read the text and click on
Next.
7. The setup program checks to see if you have Microsoft.
.NET Runtime 3.5 installed on your PC. If you do not, it will
offer to download and install it now. You must be connected
to the Internet for this to work. The .NET installer is
provided by Microsoft; please follow the instructions on
your screen to install it. If you have trouble with the .NET
setup, please contact Microsoft support. If .NET 3.5 if
already installed on your PC, then you will not see the
.NET installer and you can skip this step.
8. The Jabra End-User License Agreement page opens.
Read the license agreement carefully. If you agree with its
terms, then mark the I accept... check box and click on Next.
You can also Print the agreement from here if you like.

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9. The Custom Setup page opens.
The Jabra PC Suite includes several programs, all of which will
be installed by default. (Note that the Cisco IP Communicator
Driver is shown only if the Cisco softphone is already installed
on your system.) We recommend that you install all of the listed
programs, though you might exclude one or more softphones
drivers if you are sure you will never use them. To remove a
program, click on the hard-disk icon next to the target name to
open a menu that you can use to exclude that program. Buttons
at the bottom of this page also enable you to see how much
disk space will be used and to reset the page to its default set-
tings. Click on Next when you are done making settings here.
10. The Startup Options page opens.
The setup program is able to create a shortcut in your Win-
dows start-up folder that will launch the Jabra Device Serv-
ice each time you start Windows. This program runs in the
background and enables advanced control functionality for your
softphones and headset. We recommend that you leave this box
marked if you will often use a softphone with your headset.
Mark the Start Jabra Device Service when Windows Starts check
box to run the Device Service at startup (recommended); clear
the box if you prefer to run the Device Service manually only
when you need it. Click on Next when you are done.
11. The Ready to Install page opens.
You are now finished setting your installation options. Click on
Install to install the software.
12. A progress bar is shown to track your installation. During
installation you may see warnings from Windows that the
software “has not passed Windows Logo testing”.
The warning message below is how it looks in Windows XP.
This is expected and does not indicate a problem. Though we
have not formally certified the software with Microsoft, we
have tested it extensively on all supported platforms, so you
can safely click on the Continue Anyway button. If you choose
to stop the installation now, then Jabra PC Suite will not be
installed.

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In Windows Vista the warning looks like this:
Here you must press the Install button to continue.
13. When installation is complete, the Completed… page opens.
Click on Finish to close the setup program.
The installed programs are available in the Start Menu at: All
Programs > Jabra > Jabra PC Suite.
POST INSTALLATION STEPS FOR IBM LOTUS SAMETIME DRIVER
If you installed the IBM Lotus Sametime Driver with Jabra PC
Suite you need to manually install a Jabra plug-in in the Lotus
Sametime Connect softphone to finalize the installation.
The instructions on how to install the Jabra Sametime plug-in is
found in the Jabra PC Suite online help. You can also find an
installation guide in PDF format in a subfolder called Sametime
plugin in the Jabra PC Suite installation folder (default path:
C:\Program Files\Jabra\Jabra PC Suite).
GN Netcom is a world leader in innovative headset solutions. GN Netcom
develops, manufactures and markets its products under the Jabra brand name.