Jayco 2011 GreyHawk User manual

www.jayco.com
Owner’s Manual
Model Year 2011
P/N 0188485.2011
CLASS C MOTORHOME

www.jayco.com
Owner’s Manual
Model Year 2011
www.jayco.com
Owner’s Manual
Model Year 2011
WARNING: Read all instructions in this manual and component
manufacturer supplied information before using your RV.
This manual has been provided by Jayco, Inc. for the sole purpose of providing instructions
concerning the operation and maintenance of this vehicle and its components. Nothing in this
manual creates any warranty, either expressed or implied. The only warranty offered by Jayco,
Inc. is as set forth in the limited warranty applicable to this vehicle.
The owner’s failure to provide required service and/or maintenance could result in the loss of
warranty. The owner should review Jayco’s limited warranty and the limited warranties that
apply to specific components that are offered with this vehicle.
Instructions are included in the manual for operating various components which are optional on
some vehicles. In addition, the owner should refer to individual manufacturer’s operating
instructions contained in the owner’s packet.
©2010 Jayco, Inc. LITHO USAJayco\Inside Cover.cdr JM 5-10 V.1.0

GREYHAWK CLASS C TABLE OF CONTENTS
SECT.1: WARRANTY &SERVICE
ABOUT THIS MANUAL.................................1
CHANGE OF ADDRESS/OWNERSHIP ...........5
CHASSIS GUIDE.........................................1
CUSTOMER RELATIONS..............................3
CUSTOMER RESPONSIBILITY ......................2
DEALER RESPONSIBILITY ...........................3
JAYCO CUSTOMER FIRST EMERGENCY
ROADSIDE ASSISTANCE ..........................6
JAYPLUS™EXTENDED SERVICE
CONTRACT .............................................4
MANUFACTURING PROCESS.......................2
MOTORIZED LIMITED WARRANTY................8
MOTORIZED RENTAL LIMITED WARRANTY….12
OBTAINING EMERGENCY WARRANTY
REPAIR...................................................6
OBTAINING SERVICE AT JAYCO...................7
OBTAINING SERVICE FOR SEPARATELY
WARRANTED ITEMS.................................7
REPLACEMENT PARTS ...............................7
REPORTING SAFETY DEFECTS ...................2
SAFETY ALERTS ........................................1
SUGGESTIONS FOR OBTAINING SERVICE ....3
THE JAYCO TRAVEL CLUB..........................4
UPDATE YOUR CONTACT INFORMATION......4
WARRANTY PACKET...................................1
SECT.2: OCCUPANT SAFETY
CARBON MONOXIDE ALARM .....................18
EGRESS EXIT WINDOW ............................16
EMERGENCY WEATHER PLANNING ...........15
EXHAUST FUMES…………………………..19
FIRE EXTINGUISHER.................................16
FIRE SAFETY INFORMATION......................16
PROPANE ALARM.....................................20
SMOKE ALARM.........................................17
SECT.3: PRE-TRAVEL INFORMATION
EXTERIOR COMPARTMENTS .....................24
FIRST SHORT TRIP...................................27
LOADING YOUR RV..................................23
TRAILER PLUG.........................................25
USING THE REAR HITCH...........................24
VEHICLE LABELS......................................23
WEIGHING YOUR TOWING COMBINATION ..26
WEIGHT LABELS ......................................23
SECT.4: TOWING &HANDLING
BRAKING &STOPPING..............................36
CHILD SAFETY RESTRAINT SYSTEM .........34
DRIVER &FRONT PASSENGER SEAT ........33
DRIVING &ALCOHOL................................32
EMERGENCY STOPPING...........................38
EMERGENCY TOWING ..............................38
ENTRY DOOR STEP .................................32
FRONT AXLE ALIGNMENT .........................37
INSTRUMENT PANEL.................................34
KEYS.......................................................32
LEVELING JACKS (IF SO EQUIPPED)..........35
PARKING BRAKE......................................37
REAR VISION CAMERA (IF SO EQUIPPED).34
RV DRIVING SCHOOLS &SEMINARS.........32
RV ENTRANCE DOOR ..............................32
SEAT BELTS ............................................33
SIDE VIEW POWER MIRRORS ...................34
SECT.5: RV TIRES
CHANGING THE TIRE (IF SO EQUIPPED)....40
SPARE TIRE CARRIER (IF SO EQUIPPED)..39
WHEEL LUGS/WHEEL LINERS...................40
SECT.6: ELECTRICAL SYSTEM –30 AMP
120-VOLT AC SYSTEM.............................43
120-VOLT CIRCUIT BREAKERS..................44
12-VOLT BATTERY DISCONNECT..............46
12-VOLT DC OUTLET (IF SO EQUIPPED)...49
12-VOLT DC SYSTEM...............................46
12-VOLT FUSE PANEL..............................48
30 AMP POWER CORD .............................44
AUXILIARY START SYSTEM.......................46
CALCULATING ELECTRICAL LOAD .............46
CHASSIS BATTERIES................................47
COMMAND CENTER .................................43
CONVERTER............................................45
ELECTRICAL SYSTEM PRECAUTIONS ........43
GENERATOR (IF SO EQUIPPED)................48
GFCI RECEPTACLE OUTLET ....................45
HOUSE BATTERY.....................................46
IN CASE OF AN ELECTRICAL FIRE.............43
INVERTER (IF SO EQUIPPED)....................49
ISOLATOR SOLENOID ...............................48
SECT.7: FUEL SYSTEM
EXHAUST GAS FLAMES............................52
FUEL ECONOMY ......................................52
FUEL SAFETY ..........................................51
SECT.8: PLUMBING SYSTEM
12-VOLT WATER PUMP &SWITCH ............54
BATHROOM TUB /SHOWER......................56
BLACK &GREY TANK DRAINS ..................63
BLACK TANK FLUSH.................................64
BLACK/GREY WATER HOLDING TANKS .....62
BLACK/GREY WATER SYSTEM..................62
I

TABLE OF CONTENTS
II
SECT.8: PLUMBING SYSTEM,CONT.
DRAINING THE FRESH WATER SYSTEM.....57
FAUCETS.................................................56
FRESH WATER HOLDING TANK.................53
HEATED HOLDING TANKS (IF SO
EQUIPPED)…………………………………63
MONITOR PANEL......................................53
OUTSIDE SHOWER ..................................56
PLUMBING SYSTEM MAINTENANCE...........53
SANITIZATION ..........................................60
THE FRESH WATER SYSTEM....................53
TOILET ....................................................64
USING THE CITY FILL……………………..58
USING THE CITY TANK FILL……………….59
USING THE COUNTRY FILL………………..59
USING THE UTILITY CENTER NORMAL
SETTING……………………………………60
UTILITY CENTER......................................58
WATER HEATER ......................................55
WATER PRESSURE REGULATOR
(CUSTOMER SUPPLIED) ........................54
WATER PURIFICATION SYSTEM (IF SO
EQUIPPED)...........................................57
WINTERIZATION.......................................61
SECT.9: PROPANE SYSTEM
ASME TANK............................................68
CALCULATING PROPANE USAGE...............71
HOSES,PIPES,TUBES &FITTINGS ...........70
HOW TO LEAK TEST THE PROPANE
SYSTEM ...............................................68
PROPANE SAFETY PRECAUTIONS.............67
TRAVELING WITH PROPANE......................72
USING THE PROPANE SYSTEM .................71
SECT.10: SLIDEOUT SYSTEM
OPERATING THE SLIDEOUT......................73
TRANSIT BARS…………………………….73
TROUBLESHOOTING THE SLIDEOUT..........74
SECT.11: CAMPING &OPERATING
AIR CONDISTIONER (IF SO EQUIPPED)......83
ATTIC FAN (IF SO EQUIPPED)...................83
BBQ GRILL (IF SO EQUIPPED)..................82
BOOTH DINETTE (IF SO EQUIPPED)..........78
COLD WEATHER USE...............................77
CONDENSATION.......................................78
COOKING WITH PROPANE........................80
DEPARTING CAMP CHECKLIST..................84
DUCTING &RETURN AIR ..........................83
EXTENDED DRY CAMPING........................77
FURNACE (IF SO EQUIPPED) ....................84
HIDE-A-BED (IF SO EQUIPPED)................78
IN CASE OF A GREASE FIRE .....................82
J-STEEL™SOFA (IF SO EQUIPPED).........79
KITCHEN RANGE &OVEN (IF SO
EQUIPPED)...........................................81
MICROWAVE (IF SO EQUIPPED)................80
PANTRY (IF SO EQUIPPED) ......................82
PATIO AWNING (IF SO EQUIPPED)............83
PRIVACY DRAPE INSTALLATION................79
QUEEN BED (IF SO EQUIPPED).................79
REFRIGERATOR.......................................80
SETTING UP YOUR CAMPSITE...................78
SWIVEL CHAIR(S)WITH TABLE (IF SO
EQUIPPED)...........................................78
THERMOSTAT..........................................83
TV ANTENNA &CABLE TV .......................80
TV POWER SUPPLY.................................80
SECT.12: STORAGE &MAINTENANCE
ABS PLASTICS........................................88
CABINETRY &TABLES..............................89
CLEANING THE EXTERIOR........................90
CLEANING THE INTERIOR.........................87
COUNTERTOPS........................................89
DÉCOR ITEMS..........................................88
DOORS &LOCKS .....................................91
EXTERIOR ROOF &SIDEWALL VENTS.......92
FLOORING...............................................89
FORMALDEHYDE......................................87
FRAME....................................................92
FURNITURE UPHOLSTERY ........................88
HARDWARE &SINK OR SHOWER
FIXTURES.............................................88
MAINTENANCE CHECKLIST.......................95
MOTORHOME STORAGE...........................93
PANELING ...............................................88
REAR BUMPER ........................................92
REPLACING LIGHT BULBS.........................89
ROOF LADDER (IF SO EQUIPPED).............92
RUBBER ROOF.........................................92
RV START-UP.........................................95
SEALANTS...............................................92
WINDOWS ...............................................91
SECT.13: SPECIFICATIONS &GLOSSARY
APPROXIMATE ELECTRICAL LOAD
RATINGS ............................................102
CIRCUIT BREAKERS...............................101
DC FUSE PANEL LAYOUT.......................100
GLOSSARY OF TERMS............................103
OEM LIST ...............................................99
Propane Consumption Chart...............101

SECTION 1
WARRANTY & SERVICE
Congratulations! Thank you for selecting a
Jayco RV. We are excited to welcome you to
our growing RV family. Jayco is the largest
privately held manufacturer of recreation
vehicles in the world. We are committed to
being the most respected name in RVs. We
invite you to drop by our Visitors Center
located in Middlebury, Indiana. To book a
group tour or check our scheduled factory
tour times (free admission, closed holidays)
please call 1-800-RV-JAYCO.
ABOUT THIS MANUAL
This manual is a guide to the operation and
maintenance of your RV. Jayco RVs are
available in several sizes and models, so
accessories and components may differ.
Some equipment described in this manual
may not apply to your RV. If you find the
components vary significantly from what is
described, contact your dealer to ensure you
have the correct information. Nothing in this
manual creates any warranty, either
expressed or implied, nor does it cover every
possible detail of equipment, standard or
option, installed on or in your RV.
Information, illustrations and specifications in
this manual reflect the most current available
at the time of publication approval, are subject
to change and not intended to indicate actual
size.
WARRANTY PACKET
The Warranty Packet contains original
equipment manufacturer (OEM) operator
manuals, warranty cards and/or registrations.
It is important you complete and mail the
warranty cards and registrations within the
prescribed time limits to avoid loss of warranty
coverage. This manual and the Warranty
Packet should be considered a permanent
part of the RV. If the RV is sold, they should
remain with the RV for the next owner.
CHASSIS GUIDE
Throughout this manual, frequent reference is
made to the vehicle’s Chassis Guide. The
Chassis guide refers to the chassis
manufacturer’s owner manual, warranty cards
and/or registrations. The chassis guide has
pertinent information regarding the
transmission, tires, etc. consult the Chassis
Guide for operating safety, maintenance,
servicing instructions and warranty coverage.
SAFETY ALERTS
Your safety, and the safety of others, is very
important. To help you make informed
decisions, we have provided operating
procedures and other information on safety
labels affixed to your RV and in this manual.
Please call your dealer or Jayco Customer
Service if you are unsure how to proceed.
Always use the appropriate safety gear when
servicing or maintaining your RV.
This is the safety alert symbol. It is
used to alert you to potential personal
injury hazards. Obey all safety
messages that follow this symbol to avoid
possible injury or death.
This indicates an imminently hazardous
situation which, if not avoided, will result in
death or serious injury.
This indicates a potentially hazardous
situation which, if not avoided, will result in
death or serious injury.
This indicates a potentially hazardous
situation which, if not avoided, will result in
minor or moderate injury.
This indicates a potentially hazardous
situation which, if not avoided, may result
in property damage.
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SECTION 1
WARRANTY & SERVICE
REPORTING SAFETY DEFECTS
In the United States
If you believe that your RV has an alleged
defect that could cause a crash or cause
injury or death, you should immediately inform
the National Highway Traffic Safety
Administration (NHTSA) and Jayco.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your dealer
or Jayco. For additional information, please
refer to the NHTSA website at
www.safercar.gov.
To contact NHTSA by phone:
Call the Department of Transportation (DOT)
Vehicle Safety Hotline at 1-888- 327-4236
and a NHTSA representative will record your
complaint information (TTY: 1-800-424-9153
or 1-202-484-5238).
To contact NHTSA by mail:
Office of Defects Investigations/CRD
NVS-216
1200 New Jersey Ave SE
Washington, DC 20590
In Canada
If you believe your RV has an alleged safety
defect, you should contact Transport Canada
and Jayco. Transport Canada prefers to be
called instead of posted mail or email as it
enables their investigators to confirm that
your information is correct, and to answer
your questions accurately. For additional
information, please refer to the Transport
Canada website at www.tc.gc.ca.
To contact Transport Canada by phone:
Call 1-800-333-0510 (or 1-613-993-9851 if
you are calling from the Ottawa region) and
ask to speak to a defect investigator.
To contact Transport Canada by mail:
Road Safety and Motor Vehicle
Regulation Directorate
Transport Canada
Tower C, Place de Ville
330 Sparks Street
Ottawa, Ontario K1A 0N5
MANUFACTURING PROCESS
Jayco recreation vehicles are
manufactured for use as
temporary living quarters for
recreation, camping and travel
uses, all as defined by the
bylaws of the Recreation Vehicle
Industry Association (RVIA).
This recreation vehicle is not intended for use
as a full-time residence or for commercial use.
Commercial use means using the RV as a
business asset such as a mobile office or
using the RV for lease or rental purposes.
Jayco reserves the right to discontinue or
change specifications or design at any time
without notice and without incurring any
obligation whatsoever. RV’s built for sale in
Canada may differ to conform to Canadian
Codes.
CUSTOMER RESPONSIBILITY
It is important you read and understand the
information in this manual and your Warranty
Packet using your RV.
Familiarize yourself with the applicable
warranties. You are responsible for ensuring
the procedures for obtaining warranty repair
are followed properly. It is your responsibility
and obligation to return your RV to your
dealer for warranty service repair.
As the owner of the RV, you are responsible
for regular and proper maintenance
performed in accordance with this manual
and the OEM manuals. Regular and proper
maintenance will help prevent conditions
arising from neglect that are not covered by
warranty.
As with your other personal belongings, it is
important to protect yourself and others with
insurance coverage. Your insurance agent
can assist you in obtaining the appropriate
insurance coverage for personal liability, theft,
collision, property damage, etc.
2

SECTION 1
WARRANTY & SERVICE
DEALER RESPONSIBILITY
At the time of sale of the new RV, your dealer
is expected to:
□Deliver your RV in the best condition
possible. Your RV must pass the dealer’s
pre-delivery inspection (PDI), including all
systems tests.
□Provide orientation of the RV, its systems,
components and operation.
□Request that you read all warranty
information and explain any provision not
clearly understood.
□Ensure you receive the Warranty Packet.
Your dealer can assist you in completing
the OEM warranty cards or registrations,
and locate any required component model
or serial numbers.
□Complete and return the “Warranty
Registration and Customer Delivery Form”
to Jayco within 10 days of delivery to
activate the applicable warranty coverage.
The Motorized Limited Warranty is activated
only after Jayco receives a signed and dated
“Warranty Registration and Customer Delivery
Form” from your dealer.
SUGGESTIONS
FOR OBTAINING SERVICE
The independent dealers authorized to sell
Jayco RVs are also there to provide service
after the sale. We work closely with them in
an effort to keep you satisfied. To help ensure
your dealer provides the level of service you
expect, here are some suggestions we would
like to make:
Contact your dealer at once… Do not wait
until you are ready to use your RV. Your
dealer may not be able to service it
immediately and/or the repair may require
parts be ordered. The dealer’s service
department is busiest on Mondays, Fridays
and before the holidays.
Prepare for the appointment… If you are
having warranty work performed, be sure to
have the right papers with you. Take your
warranty folder and have your vehicle
information available. Not all the work to be
performed may be covered by the warranty;
discuss additional charges with the dealer’s
service management.
Prepare a list… Provide your dealer with a
written list of specific repairs needed. It is
important that you provide any vehicle repair
history to the dealer’s service manager. Keep
a maintenance log of your RV service history.
This can often provide a clue to the current
issue.
Be reasonable with your requests… If you
leave a list with several items and you need
your RV returned back by a specific time,
discuss the situation with the dealer’s service
management and list your items in order of
priority. This may include making a second
appointment for work not completed or parts
that the dealer may need to order.
Don’t expect to look over the technician’s
shoulder… Please do not be offended if you
are told you cannot watch the work being
done. Some insurance requirements forbid
admission of customers to the service area.
Inspect the work performed… Finally, check
out the service or repair job when you pick up
your RV. Notify the dealer’s service
management immediately of any
dissatisfaction. If you cannot return your RV
immediately for repair, make an appointment
as soon as possible.
Please be aware that all repair businesses
require notification of any issues with their
repairs within a specified time limit. Make sure
you are familiar with your dealer or RV repair
center’s repair policies.
CUSTOMER RELATIONS
Jayco, has empowered its dealers to make
warranty and repair decisions. If a special
circumstance occurs that requires information
from Jayco, we have asked your dealer’s
service management to make the contact on
your behalf. This is why you should always
talk to your dealer’s service management
first.
When making contact with your dealer,
please provide the following information:
3

SECTION 1
WARRANTY & SERVICE
□Your name, location and phone number.
□Your RV 17-digit vehicle identification
number (VIN).
□Your date of purchase.
□The name of your selling dealer.
oIf different from above, the contact
information for the RV repair facility
you are contacting Jayco to discuss.
□A detailed description of the concern.
□If applicable, the component description,
serial number and model number.
Mailing address Shipping address
Jayco, Inc. Jayco, Inc.
Customer Service Customer Service
P.O. Box 460 100 Bontrager Drive
903 S. Main Street Bldg 42 Door 4220
Middlebury IN 46540 Middlebury IN 46540
Phone (toll-free) [phone]
Phone (local) [phone]
Fax (toll-free) [phone]
Brochure request [email protected]
Parts email [email protected]
Service email [email protected]
Website www.Jayco.com
An important note
about alterations and warranties
Installations or alterations to the original
equipment vehicle as distributed by Jayco are
not covered by the Motorized Limited
Warranty. The special body company,
assembler, equipment installer or upfitter is
solely responsible for warranties on the body
or equipment and any alterations (or any
effect of the alterations) to any of the parts,
components, systems or assemblies installed
by Jayco. Jayco is not responsible for the
safety or quality of design features, materials
or workmanship of any alterations by such
suppliers.
UPDATE YOUR CONTACT INFORMATION
Help keep your contact information current so
that, in the event of a recall or customer
notification letter, you are notified. Please
copy and mail your completed “Change of
Address or Ownership, Stolen, Totaled or
Destroyed” form to Jayco.
If you purchased your RV as “used,” include
proof of ownership (i.e., a copy of your bill of
sale, insurance policy, etc.).
THE JAYCO TRAVEL CLUB
All owners of Jayco
RVs are eligible for
membership in the
Jayco Travel Club.
The club promotes family camping and the
active use of your RV with others who have
similar interests in the RV lifestyle.
One “International Rally” is held each year in
various locations around the United States
and Canada. In addition, the club offers a
variety of local and regional activities
throughout the year.
By belonging to the Jayco Travel Club, you
will find new ways to enjoy your RV and make
friends all across the country. For more
information please visit www.Jaycorvclub.com
or call 1-800-262-5178.
JAYPLUS™
EXTENDED SERVICE CONTRACT
Don’t let unexpected
repair costs keep you
from traveling toward your dreams.
Protect yourself with a JayPlus™ Extended
Service Agreement. For more information,
contact your dealer or call 1-800-527-3426.
Your dealer can help you obtain a JayPlus™
insurance quote from GMAC Insurance or call
1-877-484-2261 (Savings Code: GL 2A).
4

SECTION 1
WARRANTY & SERVICE
5
CHANGE OF ADDRES
S
CHANGE OF OWNERSHIP
TOTALED DESTROYED
STOLEN
PLEASE PRINT OR TYPE
Th an k you! Your cooperation in mailing a copy of this completed form to Jayco is appreciated.
NOTICE OF CHANGE OF ADDRESS
1 Vehicle Identification Number/Serial Number
2OwnerName
3 Former Street Address
4 Former City ST/PR ZIP Code/Postal Code
5 Former Country Former Phone Number
6 New Street Address
7 New City ST/PR ZIP Code/Postal Code
8 New Country New Phone Num ber
9 Your Date of Purchase Owner Email
10 Current Vehicle Mileage (motorized only)
NOTICE OF CHANGE OF OWNERSHIP*
1 Vehicle Identification Number/Serial Number
2SellerName
3 Seller Street Addres
s
4 Seller City ST/PR ZIP Code/Postal Code
5 Seller Country Seller Phone Number
6 Seller Date of Purchase Seller Email
7 Buyer Name
8 Buyer Street Address
9 Buyer City ST/PR ZIP Code/Postal Code
10 Buyer Country Buyer Phone Number
11 Buyer Date of Purchase Buyer Email
12 Curren t Vehicle Milea
g
e
(
motorized onl
y)
NOTICE OF STOLEN OR DESTOYEDRV
1 Vehicle Identification Number/Serial Number
2OwnerName
3 Owner Street Address
4 Owner City ST/PR ZIP Code/Postal Code
5 Owner Countr
y
Owner Phone Number
6 Owner email
PLEASE MAILOR FAX YOUR COMPLETED FORM TO: Customer Service
P.O. Box 460
Middlebur
y
IN 46540
Fax:
(
800
)
825-7876
Notice of:
DATE SIGNATURE OF OWNER SIGNATURE OF CO-OWNER
Federal record keeping laws require that we maintain a file of owners of our RVs. This form must be completed by the RV owner
in the case of change of address, stolen or destroyed RV, and by the RV purchaser in the case of change of ownership.
Check applicable block(s):
ATTENTION!

SECTION 1
WARRANTY & SERVICE
JAYCO CUSTOMER FIRST
EMERGENCY ROADSIDE ASSISTANCE
Jayco has teamed up with Coach-Net to offer
24/7 motorist assistance. We are offering this
free of charge for the first year of ownership
(certain restrictions apply*). You may continue
your emergency roadside assistance benefits
in the following years by contacting Coach-
Net to discuss terms and rates for this
independently continued coverage.
For details on accessing your emergency
roadside assistance benefits, please refer to
your Member Benefit Guide that is sent out 6-
8 weeks after your completed “Warranty
Registration and Customer Delivery Form” is
received by Jayco, or contact Coach-Net
(www.coach-net.com) at 1-877-801-0333.
*To qualify for coverage, your RV must be
eligible as set forth under the terms of the
Motorized Limited Warranty.
OBTAINING
EMERGENCY WARRANTY REPAIR
A roadside emergency can happen at any
time, whether your RV is new or old. If you
are traveling, using the following guidelines
can help get you back on the road faster.
1. Call 1-800-RV-JAYCO or use our website
dealer locator to find an authorized Jayco
dealer in your area. Contact them for an
appointment; they will handle all warranty
repair billing and returned parts for you.
2. If you cannot locate an authorized Jayco
dealer near you, ask the campground staff
for referrals or check the local telephone
yellow pages. Or contact Jayco Customer
Service or your selling dealer for
assistance in locating a repair facility.
a. Contact the RV repair facility to
discuss your situation and make an
appointment. Ask how their billing will
be handled. They may choose to bill
Jayco directly; otherwise, you are
expected to pay them.
b. Have the RV repair facility inspect
your RV. Either they or you must call
Jayco Customer Service to discuss
applicable warranty coverage prior to
any repair work being performed.
c. Jayco Customer Service will issue an
authorization number upon warranty
repair approval and advise if any
original parts need to be returned.
d. Once Jayco Customer Service has
issued an authorization number, the
RV repair facility may begin actual
repair to your RV.
e. Inspect the completed repair work
thoroughly. If you are not satisfied,
communicate that immediately to the
RV repair facility management. Make
sure you are satisfied with the repair
before you pay or leave the premises.
f. For reimbursement, either you or the
RV repair facility must send a copy of
your itemized repair bill and all
requested return parts by UPS
(regular ground, freight pre-paid)
within 60 days of the completed repair
date.
To expedite processing your warranty claim,
include your name, address, phone number,
RV 17-digit VIN and authorization number. If
returning parts, include a copy of your return
freight bill.
Obtaining weekend or
after business hours repair assistance
If an authorized Jayco dealer is not located
nearby, contact your selling dealer for
assistance. If your dealer is closed, check
with the campground staff or telephone yellow
pages for an RV repair facility. Have the item
repaired and contact Jayco Customer Service
immediately the following business day.
Failure to contact Jayco Customer Service,
unauthorized or improper warranty repairs, or
failure to return requested original parts may
result in loss of reimbursements and/or loss of
warranty.
6