
TROUBLESHOOTING
JEC pumps are high-quality products designed for trouble-free operation and long operating
life. However, occasional problems can arise. The troubleshooting chart, figure 4, provides a
means of determining and correcting most of your pump problems. Should problem arise
where the remedies listed in the troubleshooting chart do not cure the situation, pump
cavitations, such as noisy operation, insufficient discharge and vibration, can result when a
pump is not properly applied. If these conditions are present, check the system and
re-evaluate the application.
Trouble Problem Cause Remedy
1. No or insufficient a. Pump speed too slow. a. Correct wrong or poor electrical connections.
discharge
b. Wrong direction of rotation. b. Reverse a three-phase motor by switching
any two of the three power leads at the
motor or controller.
c. Closed valve, obstruction c. Open valve and clear obstruction.
in discharge piping.
d. Impeller diameter too small. d. Replace impeller.
2. Excessive power a. Products viscosity too high. a. Check the application.
consumption b. Impeller contact to case. b. Re-set clearance according to the in these
instructions.
c. High pump capacity. c. Check the application.
d. Bearings are damage. d. Replace bearing.
3. Pump is noisy a. Impeller contact to case. b. Re-set clearance according to the in these
instructions
b. Bearings are damage. b. Replace bearing.
c. NPSHa is too low. c. Check the system and re-evaluate the
application.
d. Pressure loss in suction line d. Check the system and re-evaluate the
too high. application.
e. Pump cavitation. e. See cavitation clause in the start-up section.
f. Solid particles in pump. f. Remove case and check for particles
in the pump.
4. Pump leaks a. O-ring seal is worn or defective. a. Replace O-ring seal.
b. Mechanical seal is worn or b. Replace mechanical seal.
defective.
If assistance is required, please contact your local sales office with the following information:
1. Operating conditions.
2. Accurate description of default.
3. Model of pump and serial number.
4. If possible installations sketch of pump system.
11