Jeld-Wen Stormsure User manual

www.jeld-wen.co.uk
STORMSURE/STORMSURE
ENERGY+/ REGENCY WINDOWS
FITTING & FIXING
GUIDELINES
CAUTION SAFETY: Large windows and glass units are
heavy and may be hazardous. Great care MUST be taken to avoid
injury during manual handling and particular precautions are required
when working at height. The following instructions and recommendations
must be followed. Failure to do so may affect the guarantee and the long term
performance of the window and glazing.
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2
Introduction
Thank you for purchasing your timber windows from
JELD-WEN.
JELD-WEN timber windows are designed and manufactured
in Britain and are fully weather stripped to achieve BS 6375
Pt1. Glazing is supplied with toughened safety glass to
BSEN12150 where appropriate.
The windows are made from engineered finger jointed
timber which is preservative treated for long life (See biocide
regulations information contained within this document)
Before commencing installation read through these
instructions very carefully ensuring the Product has reached
you in a satisfactory condition.
JELD-WEN factory glazed windows and external doorsets have been CE marked as directed under European
law on 1 July 2013.
Contents
Introduction 02
Finishing 03
Biocide Regulations 03
Building Regulations 03
Tools Required 04
Storage 04
What you receive 04
Installation 05
Hinge Operation 06
Maintenance 08
Performance 08
Guarantees 09
Troubleshooting Guide 11
IMPORTANT:
Installation of these Windows should be carried out by a
minimum of two people.
Prior to installing the product please ensure you have
carefully inspected each package. In the unlikely event you
discover any damage or defect do not proceed to fit until
you have notified JELD-WEN (0845 122 2893 option 3)
This window and all its components should be stored in a
dry flat location prior to and during installation.
Building Regulations
Please consult with your building designer to ensure
compliance with current building regulations such as
Approved Documents B, E, F, K, L, N & Q.
Replacing windows is notifiable work and MUST either
be carried out by a FENSA or other registered installer,
or with prior Building Control approval.
Registered FENSA companies can be found at
www.fensa.co.uk
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STORMSURE/STORMSURE ENERGY+/REGENCY FITTING & FIXING GUIDELINES
3
Finishing1
If windows are supplied primed or base coat stained
then as soon as these products are exposed to the
elements they are at risk.
Under normal building conditions primed windows
require an undercoat and top coat of paint within three
months and if basecoat stained then an application of
high build stain within one month of exposure.
If primed and in particular basecoat stain finishes have
deteriorated because of prolonged exposure, the surface
must be properly prepared, and re-primed before finishing
and a knotting solution should be applied over any
visible knots. Take care not to paint over any form of
weatherstrip as this will adversely affect the performance.
JELD-WEN fully finished windows have a Hi-Build
factory applied paint (or stained) finish. It is tough,
durable and microporous allowing the timber to
breathe, preventing build-up of excess moisture
under the coating.
Modest maintenance of the finish is important to
ensure the long service of these products.
Step by Step maintenance guide
1. Annual Inspection: The paint finish should be
inspected annually (as a minimum) for damage,
typically caused by a window cleaners ladder or
objects being passed through the window.
2. If damage is found it must be dealt with promptly by
sanding back to the undamaged frame and touching
up with a matching microporous paint and top coat.
3. The intervals between planned maintenance cycles will
vary depending on your location and exposure rating
- maritime or industrial areas require more regular
re-decoration than sheltered locations. Please refer to
www.jeld-wen.co.uk for further information.
The first maintenance cycle should be carried out,
regardless of the appearance of the windows. The original
paint finish in exposed areas will have worn away to
around half its original specification and will need to be
restored back to its original state. Simply wash the frame
down with a dilute soap solution, dry and lightly rub
down the surface with fine ‘wet and dry’ sandpaper, grit
(280 to 400) grade. Dust off and clean using a damp cloth
removing any remaining surrounding dust, then apply one
top coat of microporous paint* over the exposed surfaces.
There should be no need to paint rebates or concealed
faces as these should be in good condition and no erosion
should have occurred. The next planned maintenance
cycle should be in no longer than 7 years. In more severe
locations it is recommended to carry this out more
frequently to maintain protection.
* Microporous paint that is either water or solvent (oil)
based can be used. Manufacturer’s instructions must
be followed paying particular attention to temperature
at the time of application.
Cleaning
When cleaning the outside (or inside) of windows fitted
with projecting hinges or reversible hardware from the
inside, care must be taken to ensure maximum safe
reaching capabilities detailed in BS 8213-1 are not
exceeded. Building design and reveal depths can affect
this and considerations must be taken during the risk
assessment for safe cleaning for each installation. This
can be assisted by using an extended implement for
cleaning.
Condition of Sale
In the event of this window being proven to have a
manufacturing defect, where a replacement is needed,
the liability of the seller shall under no circumstances
exceed the price of the defective window. We shall
not be held responsible for any incidental work or
for problems resulting from poor workmanship. The
foregoing does not affect your statutory rights.
For further information please refer to our website
www.jeld-wen.co.uk
Due to the construction of engineered timber:
• finger/laminate joints maybe visible on the finished
product.
• visible grain can vary between individual engineered
sections.
• timber is a natural product and will swell or shrink to
varying degrees dependent on location etc.
Glass units
• Defects will only be considered under the standards of
the GGF Code of Good Practice
• Due to the high thermal properties of insulating glass
units, condensation may form on external faces of the
glass units if environmental conditions allow.
Thermal Bridging
• in certain applications this may result in condensation
forming on the products metallic surfaces.
Biocide Regulation:
JELD-WEN exterior joinery is treated with an approved wood
preservative and protected against wood decaying fungi.
For Stormsure/Stormsure Energy+/Regency products the
active ingredient is propiconazole.
Preserved wood should not be cut or otherwise
reworked as this will expose un-preserved wood.
Any surface which is exposed by cutting or drilling
must be re-treated with an HSE approved cut end
preservative.Follow the instructions for safe use on
the manufacturers’ safety data sheet.
Dispose of all preserved timber using a method approved
by a waste disposal authority.
Do not burn.
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4
Tools Required2
The following tools and items are required to carry out the installation of the doorset.
• Spirit level
• Power Drill
• Screwdriver or Power driver
• Measuring tape
• Appropriate Silicone sealant
• Mallet – Rubber headed
• Screw head bit
• Masonry Drill bit
(Determined by the size of the fixings used.)
Storage3
Any shrink wrapping or other protective packaging
should be kept in place as long as possible.
Unglazed and unfinished, windows should be stored
under cover, preferably inside a building. If they are
stored outside they should be kept clear of the ground
on level bearers and protected from dampness and
sunlight with a tarpaulin. Polythene sheets should not
be used as this can act as a greenhouse and encourage
hot, humid conditions. There should be space for air to
circulate around the windows. Factory finished and/or
glazed windows need extra care to avoid damage to the
painted surfaces or glass.
They should be stored vertically to prevent water
accumulating on top of the glazing units.
When being removed from storage windows should
be lifted, not dragged. They should be lifted by the
main frame and carried in a vertical position to avoid
distortion.
What you receive4
The Windows are delivered on a pallet, check quantities
on your delivery ticket are the same as those on the
pallet.
If there are any items missing phone JELD-WEN on:
0845 122 2893
Window handles and fixings supplied loose attached to
head of the window, if not already fitted to sash.
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5
Installation5
Windows can be fitted either during the course of
construction or fitted into preformed openings at
a later stage. Building-in factory finished windows
during the course of construction should be avoided if
possible, if however this is not possible, the materials
adjacent to the opening should not be fitted tightly in
order to prevent distortion of the frame. Fully finished
windows should be installed into preformed openings.
Side tolerances between the frame and the structural
opening should not exceed 10mm on each side.
It is recommended that the opening into which the
window is to be installed is 12mm larger (6mm each
side) in both height and width than the overall window
sizes given in the table below:
When not building-in, openings can be formed
using either proprietary templates or site constructed
templates, these templates should produce openings
that are between 10mm to 20mm larger than the overall
actual window size depending on the the installation
method.
Lintels should be positioned clear of the window head as
windows must not be used for load bearing. Pre-formed
openings should be larger than the frame that will be
fitted into them. A tight fit could cause distortion of the
frame. A clearance of at least 5mm should be provided
all around the frame, however, clearances more than
15mm will be difficult to seal after the frame is installed.
Building regulations require the installation to achieve a
level of airtightness
We recommend the Illbruck i3: system for high levels
of air tightness. There should be a correctly installed
damp proof course around all the openings to prevent
moisture moving from the outer construction to the
inner construction.
There should be adequate insulation fitted between the
inner and outer construction to reduce heat loss at the
window openings. The window should be positioned
in the opening such that it covers at least 30mm of the
insulation.
Note:
• Proprietary insulating products may have particular
requirements for installation. In these cases follow the
manufacturer’s recommendations.
• When installing windows into timber frame
constructions, care must be taken to allow for
differential movement between the external
construction and the timber frame and for fire
stopping at the window opening.
• Windows should be fitted without distortion. They
should be levelled and upright and the position
checked with a spirit level.
• Windows should be secured in the openings by fixings
at each side positioned approximately 150mm from
the top and bottom of the window and then at no
more than 450mm centres in between. Fixings are not
required at the top and bottom for frame widths up to
1800mm, for wider frames up to 3600mm, a central
fixing will be required. When securing the frame care
must be taken not to distort the components as this
could impair the operation of the window.
Actual Actual
Module Size Frame Width Frame Height
1200 x 1050mm 1195mm 1045mm
1200 x 1200mm 1195mm 1195mm
1770 x 1350mm 1765mm 1345mm
915 x 1050mm 910mm 1045mm
STORMSURE/STORMSURE ENERGY+/REGENCY FITTING & FIXING GUIDELINES
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6
Fire egress projecting hinge (Optional)
• The hinge operates as standard to the fire egress
position A)
• Once fully opened the sash can be moved into a
cleaning position (Care must be taken when using
the easy clean function that a safe method is used,
ensuring you do not over reach. Your own Health
and Safety assessment will determine the appropriate
cleaning method.)
1) Using the window lock key, insert the key head, into
the groove of the locking button and rotate in the
direction indicated to unlock.
2) Repeat to top and bottom hinge. Note: If restrictor
has been fitted, it must be released prior to
attempting the easy clean function.
3) Safely holding the sash, push towards the centre of
the opening. The sash will slide to its limit on the
hinge.
4) By closing the sash the hinges return to the fire egress
position automatically.
Hinge Operation6
3
A
4
1
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7
Projecting hinge with hook restrictor
• Restrictor prevents the sash opening more than
100mm initially. The location may not be the same as
shown for all hinge types.
• To release pull the sash slightly in from the fully
restricted position.
Top hung operation
• Gently ‘lift’ the restrictor arm ‘A’ to disengage
restrictor and push sash open. Some top hung sashes
will have a restrictor fitted to both sides.
Side hung operation
• Gently ‘pull’ the restrictor arm ‘A’ towards you and
push sash open.
Hinge Operation cont…6
STORMSURE/STORMSURE ENERGY+/REGENCY FITTING & FIXING GUIDELINES
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8
Maintenance
Performance
7
8
Regular maintenance of the paint or stain finish of the
frame is essential for the long term performance of all
the components of your windows. The period between
maintenance checks will vary depending on the type of
paint or stain finish and also the local conditions for
the site.
Make regular checks to ensure that drainage holes,
channels and spaces are kept clear. Use a soft flexible
brush or pipe cleaner with care to remove obstructions.
Exterior and interior of frames should be wiped with a
damp cloth 2-3 times a year.
With modern factory applied paints and stains, a
recoating cycle is recommended in accordance with
the conditions of the guarantee. Refer to
www.jeld-wen.co.uk for more information.
Hinges and other hardware must never be painted, and
must be kept clean and lightly lubricated at all times.
Use Vaseline or neutral oil. Keep rivets and moving
parts lightly lubricated. Lubricate at least once a year,
in coastal areas and/or places with high pollution, clean
and lubricate more often.
Glass Units
Scratches to external glass faces not reported at time
of delivery and shattering caused by thermal shock
are not covered under the JELD-WEN product or glass
guarantees.
Re-Glazing
In the event of a breakage, glass units must be replaced
with compatible double or triple glazed units to maintain
the thermal performance of the building. Please check
with JELD-WEN for glass unit specification to ensure the
correct units are provided by your glazing contractor.
Hardware
Bi-annually all hardware should be regularly cleaned
using a soft cloth and mild detergent to prevent build up
of pollutants such as salt etc. In maritime and industrial
environments the intervals should become shorter in
some instances weekly cleaning may be required. Harsh
chemical cleaners and abrasive materials should be
avoided at all times.
Hinges and other hardware must never be painted, and
must be kept clean and lightly lubricated at all times.
Use Vaseline or neutral oil. Keep rivets and moving
parts lightly lubricated. Lubricate at least once a year,
in coastal areas and/or places with high pollution, clean
and lubricate more often.
Make regular checks to ensure that drainage holes,
channels and spaces are kept clear. Use a soft flexible
brush or pipe cleaner with care to remove obstructions.
Leaded lights
Like any natural lead product exposed to the
environment lead profile will undergo certain
‘atmospheric transformation. This is perfectly natural
and it will eventually settle down to take on the
traditional weathered lead appearance so admired in
ancient buildings. When lead first comes into contact
with moisture (rainwater, condensation etc) it may
result in temporary discolouration, spotting and even
the appearance of white powdery deposits (basic lead
carbonate) which in wet weather can run onto the glass
(the glass should be cleaned during this process as the
deposit can become baked on to the glass if left). Again
this is perfectly natural and the temporary blemishes will
eventually disappear as the natural patination process
continues. Harsh marine and industrial environments
may exacerbate this effect. The powder can be safely
wiped off from time to time until the natural patination
process is fully developed.
The time required to complete this cycle will vary depending
on the purity of the lead, the location, time of year,
environment, weather conditions and airborne impurities.
Regular maintenance of the paint or stain finish of the
frame is essential for the long term performance of all
the components of your windows. The period between
maintenance checks will vary depending on the type of
paint or stain finish and also the local conditions for the
site. Exterior and interior of frames should be wiped with a
damp cloth 2-3 times a year. With modern factory applied
paints and stains, a recoating cycle is recommended in
accordance with the conditions of the guarantee.
Refer to www.jeld-wen.co.uk for more information.
Windows meet the requirements of BS6375: Part
1:2004 Performance of windows and doors, achieve an
exposure rating of 2000pa, an air permeability of Class
4 and meet the requirements of BS6375: Part 2: 1987
Operation and strength performance.
Windows are available upon request tested to PAS24:
2012 meeting the requirements of the Secured by
Design police initiative scheme.
If trickle vents are fitted, please note they are not
designed to be fully air tight in the closed position.
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9
Guarantees9
In keeping with our quality policy JELD-WEN offers the
following guarantees on its products. These guarantees
are subject to JELD-WEN UK Terms and Conditions of
Sale. Defects that are caused in whole or in part by
failure to adhere to JELD-WEN UK recommendations
relating to storage, handling, installation, decoration,
glazing and maintenance, are not covered by these
10 year guarantee against manufacturing
defects
10 year guarantee on insulating glass units
Where windows are supplied factory glazed, all
elements of the glazing system are covered by
this guarantee
40 year guarantee against rot and fungal
attack on all softwood timber components
10, 8 or 6 years guarantee on factory finished
Hi-Build painted, depending on exposure
conditions and colour
6 year guarantee on factory stained finished
products depending on exposure conditions
Exceptional wear and tear of hardware through
extreme use is not covered. JELD-WEN will accept no
responsibility for products cut down in size after receipt,
or when utility or structural strength is impaired in
fittingor application of hardware.
Hinges and other hardware must never be painted, and
must be kept clean and lightly lubricated at all times.
Use Vaseline or neutral oil. Keep rivets and moving
parts lightly lubricated. Lubricate at least once a year,
in coastal areas and/or places with high pollution, clean
and lubricate more often.
The fitting instructions where supplied must be followed
and the assembly, fitting procedures described must be
strictly adhered to. Copies of product fitting instructions
are available for download from www.jeld-wen.co.uk
All joinery shall be installed correctly in accordance with
normal trade practices and adequately maintained in
service. In case of replacement windows, reveals must be
sterilised before new joinery is fixed.
All undecorated joinery supplied in the white must be
suitably primed or stained without delay after receipt,
all joinery supplied primed must receive further coats
(undercoat and top coat) of paint within three months
of purchase, and one month if basecoat stained. If
primed and in particular basecoat stain finishes have
deteriorated because of prolonged exposure, the surface
must be properly prepared, and re-primed before
finishing and a knotting solution should be applied
over any visible knots. Take care not to paint over any
form of weatherstrip as this will adversely affect the
performance. Any surfaces subsequently cut, particularly
those exposing end grains, must be brush coated with
preservative and if required for paint finish must also
be primed before the joinery is fixed in position in
accordance with British and European Standards.
Standard insulating glass units must not be used in areas
of high humidity, e.g. swimming pools or similar. They
should also not be used within 300mm from a door or
within 800mm of the floor, for these areas the glass
must be toughened. Contact JELD-WEN if in doubt for
your particular installation.
The decorative finish applied to external joinery and
cladding, must be maintained in service and moisture
must not be allowed to penetrate into the timber
throughout its life.
Regular maintenance of the paint or stain finish of the
frame is essential for the long-term performance of all
the components of your timber windows. The period
between maintenance checks will vary depending on the
type of paint or stain finish and also the local conditions
for the site.
External joinery must be cleaned at a maximum of six
monthly intervals using a mild non-abrasive cleaner
and soft cloth. Both internal and exterior faces should
be cleaned. Make regular checks to ensure that any
drainage holes, channels and spaces are kept clear. Use
a soft flexible brush or pipe cleaner with care to remove
obstructions. Finished joinery is guaranteed against
blistering, cracking, flaking or erosion excluding natural
resin exudation and movement around knots.
STORMSURE/STORMSURE ENERGY+/REGENCY FITTING & FIXING GUIDELINES
10
YEARS
MANUFACTURING
10
YEARS
HI-BUILD PAINT
HI-BUILD STAIN
6
YEARS
ROT & FUNGAL
40
YEARS
GLAZING
10
YEARS
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10
Guarantees cont…9
Annual inspection should be made and touching up
carried out as necessary in areas of wear and tear (for
example, exposed areas of window sills or where paint
film has been breached).
Guarantees to the finished product are also on condition
that:
• No Physical or chemical damage to the window or
coating has occurred
• No repairs or alterations to the surrounding buildings
have occurred which are detrimental to the joinery
performance
• No failure of the coating has occurred caused by
failure of ancillary products, or glazing
• No damage to the coatings has occurred prior to, or
during installation
• No damage to the coating has occurred, caused by
bad maintenance of the building or poor design of
the building
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11
Troubleshooting guide10
Operating the handle
In the locked position the black locking button cannot be depressed and the key slot is vertically aligned.
To unlock insert the key into the slot, rotate it a quarter turn clockwise and remove.
Depress the button and at the same time lift the handle away from the frame.
Once the handle has lifted as far as it will allow, push the sash to open.
To lock, follow the process in reverse.
Night vent locking position
In the fully open position you can see there are two locking grooves available in the keeps on the side of the frame.
The locking groove nearest the inside of the frame is the fully locked position.
The external locking groove can be used to lock the window in the night vent position.
The handle is locked and unlocked following the process in ‘Operating the handle’ See above.
Ensure the bolts are correctly located before returning the handle to its locked position.
My window doesn’t lock why
Check the frame has been installed plumb and level.
Have you fitted the window in too small an opening pinching the frame.
Has the handle been properly engaged.
Are you using the correct key?
How do I adjust the window height/width
If you have ordered the window too large for the opening a new window should be ordered.
Taking care to ensure correct dimensions, guidance is given within the JELD-WEN catalogue.
Any alteration to the product size invalidates any guarantees.
If the window is too small for the opening a packer may be used depending on the installation method.
My window doesn’t open
Check the frame has been installed plumb and level.
Have you fitted the window in too small an opening pinching the frame.
Has the handle been properly disengaged/unlocked.
How often should I decorate my window.
Please Refer to section 01 Finishing & section 07 Maintenance
How often do I have to clean the hardware?
Please Refer to section 07 Maintenance
How often do I have to clean the handle?
Please Refer to section 07 Maintenance
STORMSURE/STORMSURE ENERGY+/REGENCY FITTING & FIXING GUIDELINES
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All Bar SDL Casement
Cottage
Regency Victorian Bar
Bespoke Double
Horizontal Bar
Oak Casement
SS/MF/JWW3203/NOV20
18708
www.jeld-wen.co.uk
STORMSURE/STORMSURE ENERGY+/REGENCY FITTING & FIXING GUIDELINES
SS/MF/JWW3204/NOV20 32606
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