Johnson Controls IQ WiFi 6 User manual

Johnson Controls IQ WiFi 6
Version 1.0.0
IQ WiFi 6 INSTALLATION MANUAL
6
Dependable Wi-Fi coverage for home or business

TABLE OF CONTENTS
IQ WiFi 6 OVERVIEW
4- Whats included in the box
5- Low Voltage mount
6- IQ WiFi 6 overview
7- LED status
8- Labels
9- Choose your installation type
10- Evaluating your coverage
INSTALLING THE IQ WiFi 6
12- Connecting the wires
13- Connecting additional agents preferred method -LAN
14- Connecting additional agents method - switch
15- Connecting additional agents method - WPS
16- Pairing controller to IQ Panel
17- Connecting to the network
MANAGING IQ WiFi 6 FROM IQ PANEL
19- Installer settings
20- WIFI dashboard
21- Profiles
23- Renaming your network name (SSID)
24- Creating a guest network
25- Software updates
26- Testing your speed
27- Renaming controller or agents
28- Viewing connected devices
29- Renaming connected devices
MANAGING IQ WiFi 6 FROM WEB
INTERFACE
31- Web login
32- Status tab
33- System - Auto and manual updates
34- Services - Profiles and URL filters
35- Network - Interfaces
36- Connection type
TROUBLESHOOTING
38- Sequence to restart your network
39- Controller and agents do not sync
40- You can’t login into the IQ WiFi 6
41- How to troubleshoot network connectivity issues.
SPECIFICATIONS
38- Specifications

IQ WiFi 6
OVERVIEW

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?
QUESTIONS?
Contact us at
855-4QOLSYS
Or email us at
[email protected]
ABOUT THIS GUIDE
This document outlines the basic hardware specifications and software directions to install and customize the IQ WiFi 6. Note
that the information presented is not comprehensive, but is intended to provide guidance and information regarding the most .
The information contained is confidential and proprietary, and is solely owned by Johnson Controls. Any reproduction,
modification, or distribution without permission is strictly prohibited.
SUPPORT
INCLUDED IN THE BOX
Mounting Bracket
IQ WiFi 6
Power
Supply
Ethernet
Cable

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LOW-VOLTAGE IQ WiFi 6 MOUNT
If mounting to the wall please use
drywall anchor screws OR the
provided sticky tape on the
mounting bracket. Verify that the
mount provided is oriented with the
space in the tab UP.
Note: The Low-Voltage IQ WiFi Mount is designed to mount onto a low-voltage single gauge back-box or to be mounted with drywall anchors. DO NOT
MOUNT ON A HIGH VOLTAGE BOX OR CEILING MOUNT. If paring with a low-voltage box use two size 6 standard screws (M3.5) that are 1 inch
(2.54 cm) in length.
When installing mount to router,
note the orientation and verify
that the router slides down onto
the mount often providing a ‘click’
onto the mounting tabs.
Wires can be neatly wound on the
mounting bracket to keep the
installation neat.

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IQ WiFi 6 OVERVIEW: EXTERIOR
FRONT
LAN Status
Reset Button
Short press: restart
Press/hold 10 sec:
Factory Default
WAN
Wide Area Network
(Internet in)
BACK
LAN
Local Area Network
(Network out)
DC-IN
Power Supply
WPS
Once this button has been
pushed you have 2 minutes
to push the WPS button on a
corresponding Wi-Fi device
to connect it to the network
Power / Status LED
Smart Home
Status
WAN Status

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LED STATUS
Refer to page 6 for the
location of each LED
Power LED
!
Off
Power Off
🟢
On
Power
On /
Ready
!!
Blink
Bootup /
Firmware
Update
🔴
On
Critical
Fault
Detected
!
Blink
Factory
reset
WAN Status
!
Off
No WAN
Link / No
Mesh Link
🟢
On
WAN Link /
Agent Mesh
Link Strong
🟢!
Single Blink
Off
Agent Mesh
Link Medium
🟢!!
Double Blink
Off
Agent Mesh
Link OK
!!
Blink
WPS Pairing
in Progress -
Wait
Smart Home Status
!
Off
No Smart
Home
🟢
On
Smart Home
Online
!!
Blink
Smart Home
Pairing
LAN Status
!
Off
No LAN
Link / WiFi
Not
Available
🟢
On
WiFi
Available

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The label on the bottom of IQ WiFi 6 shows the device’s MAC address, Password, and serial number.
The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup
IQ WiFi 6 OVERVIEW: LABELS
Sticker included in every box: detach and place on
IQ WiFi 6
EXAMPLE

As the only wireless network on the premises:
CHOOSE YOUR INSTALLATION TYPE
In parallel with an existing wireless network:
You can set up the IQ WiFi 6 in either of these ways:
Great for:
-Improving connectivity for ALL Wi-Fi devices on the network
-Offering support for the entire network
Great for:
-Keeping the security and smart-home devices private/hidden from
the rest of the Wi-Fi connected devices on the network
-Making online/remote support easier as only known/authorized
devices should be connected
-Ensuring better connectivity for dealer supported devices
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EVALUATING NETWORK COVERAGE
1 unit covers up to
1,500 ft2
(139.4 m2)
Add up to 8 units
Agent 1
Agent 2
Controller
If a single IQ WiFi 6 does does not cover the location as desired,
you can add up to seven (7) additional nodes to eliminate dead
spots and boost overall network performance.*
*IQ WiFi 6 will not increase the speed coming from the customer’s ISP
(Internet Service Provider) but can ensure the customer is getting the
best coverage throughout their location. Please note that not all
buildings are the same, and building materials, wireless interface, and
other factors can limit Wi-Fi range.

INSTALLING
THE IQ WiFi 6

1. Connect one end of the provided
ethernet cable into the “ETHERNET”
port on the modem or router*.
CONNECTING THE WIRES
4
2. Connect the opposite end of the
provided ethernet cable into the “WAN”
port of IQ WiFi 6
3. Plug the barrel jack end of the power
supply into the “DC-IN” port
4. Plug in your power supply to the
wall outlet. System may take up
to 4 minutes to power up.
*Please note: If you are installing IQ WiFi 6 to run in parallel to the customer’s primary network, plug the ethernet cable into an available port on the
customer’s existing router. It’s recommended that the first unit, otherwise known as the controller be powered up as part of the first few steps to getting on
a job site with the ethernet plugged into the WAN port as an update will be automatically launched if needed. This updated can take a significant
amount of time and may catch an installer off guard if not expecting an update to begin at first boot.
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3
2
MODEM/ROUTER*
1

CONNECTING ADDITIONAL AGENTS PREFERED METHOD - LAN
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Agents can be added to a Controller via ethernet connection without any button press or manual configuration. All
that is needed is power and physical ethernet LAN to LAN connection between Controller and Agent(s).
Add an Agent to a Controller by using the provided ethernet cable. Plug each end of
the ethernet cable into the LAN port of both the Controller and the Agent.
*Please note: When configuration is complete the WAN, LAN, and Power status LEDs will be solid GREEN. This process can take as long as 10 MINUTES to
complete. Once configuration is complete, you can unplug power, and the physical connection between the LAN connection and place in a wireless location. If
within wireless range, the Agents will reconnect using the wireless backhaul.
1
Connect barrel jack to the back of the Agent
and the other end of the power supply to an
available outlet.*
2
Controller
Agent

CONNECTING ADDITIONAL AGENTS ADDITIONAL METHOD - SWITCH
1
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Adding a network switch (not provided) is the quickest way to add more than one additional Agent.
Controller
Agents
Add a network switch (not provided) to add multiple Agents to a Controller for configuration. Once powered and physically connected with
the provided ethernet cable the connected Agents will auto configure and update based on Controller device settings.
*Please note: When configuration is complete the WAN, LAN, and Power status LEDs will be solid GREEN. Once configuration is complete, you can unplug
power, and the physical connection between the LAN connection and place in a wireless location. If within wireless range, the Agents will reconnect using the
wireless backhaul.
Network Switch

CONNECTING ADDITIONAL AGENTS ADDITIONAL METHOD - WPS
Connect both ends of the power supply to
an available outlet.*
*When powering Agents up for wireless pairing,
it may be preferred to pair in the same physical
location and then relocate once configured.
Power, WAN and LAN LED will be solid Green
once successful. May take 15 minutes wirelessly.
Example of where controllers and agents
may be placed for best performance.
Choose your location to maximize your
mesh WI-FI network. Ensure desired
location has an available power outlet.
Once the agent has powered up completely,
the power LED will stop flashing. Activate
WPS on the controller, then activate WPS on
the agent. Ethernet backhaul is supported
when you plug an ethernet cable between
LAN to LAN. A switch may be needed for
more than two IQ WiFi 6’s.
1
3
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You may choose to improve the WiFi network by adding additional “agents” to the network (up to 7). Agents must
be within range of IQ WiFi 6 in order to sync wirelessly.
2
Agent
Controller

PAIRING CONTROLLER TO IQ PANEL
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1
3
1. Open settings tray, touch
Settings > Advanced settings
> type valid dealer or install
code > WiFi.
2. Look for the broadcasting SSID or
network name and touch it. SSID will
be IQ_WIFI_XXXXXX
3. Enter password printed on sticker or
bottom of router.
4. Touch connect
4
2

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Wireless Connection:
-The default SSID is “IQ_WiFi_XXXXXX”. (XXXXXX is the last 6 digits
of the MAC address of the IQ WiFi 6)
-Using the QR code sticker you can auto connect to the default
Network Name (SSID)
-WPS mode is also supported for wireless connection.
Default User Name:
-admin
Default Password:
-Default password is case sensitive and located on the bottom of IQ
WiFi 6 titled ‘PW’.
Wired Connection:
-Connect your laptop to the IQ WiFi 6 via the LAN port on the back of the controller or agent LAN port.
-Open up a web browser (chrome recommended) and type in the following:
-\\192.168.105.1 (default gateway address)
CONNECTING TO THE NETWORK
EXAMPLE

MANAGING IQ
WiFi 6 FROM IQ
PANEL

INSTALLER SETTINGS
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Open settings tray, touch settings,
advanced settings, type valid code,
touch installation, devices, WI-FI
devices, IQ WI-FI
Default settings are displayed below
1
WIFI
• 2.4 and 5GHz SSID and encryption
will be mirrored with IQWIFI6.
Settings can be displayed and
adjusted here.
• Activate WPS: when enabled can
help pair additional agents to the
controller.
• Guest Network: enabled by default,
can be disabled in installer settings
and from Panel Dashboard (if
enabled).
Installer Settings
• Security Network Reconnect:
enabled by default. Pushes all IQ
devices to a secure unmanageable
security SSID.
• Profile Security: Unchecked by
default.
• WIFI Dashboard: enabled by
default. Allows users to manage
profiles, test speed, enable guest
network, and validate connectivity

WIFI DASHBOARD
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NEW FOR IQWIFI 6 - IQ WIFI Front Panel Dashboard
WIFI Dashboard
Enabled by default. IQ WIFI Front
Panel Dashboard gives the customer
the ability to view connected devices,
create profiles, enable a guest network,
and test internet speed.
*Note: internet speed tests can take a few
minutes depending on the connected ISP.
Please be patient while the system
reports back current connectivity. Profiles
can be created from the IQ WIFI Front
Dashboard and connected devices will
only default to Unmanaged Devices. (See
page 20)