Johnson Controls IQ WiFi 6 User manual

Johnson Controls IQ WiFi 6
Version 1.0.0
IQ WiFi 6 INSTALLATION MANUAL
6
Dependable Wi-Fi coverage for home or business

TABLE OF CONTENTS
IQ WiFi 6 OVERVIEW
4- Whats included in the box
5- Low Voltage mount
6- IQ WiFi 6 overview
7- LED status
8- Labels
9- Choose your installation type
10- Evaluating your coverage
INSTALLING THE IQ WiFi 6
12- Connecting the wires
13- Connecting additional agents preferred method -LAN
14- Connecting additional agents method - switch
15- Connecting additional agents method - WPS
16- Pairing controller to IQ Panel
17- Connecting to the network
MANAGING IQ WiFi 6 FROM IQ PANEL
19- Installer settings
20- WIFI dashboard
21- Profiles
23- Renaming your network name (SSID)
24- Creating a guest network
25- Software updates
26- Testing your speed
27- Renaming controller or agents
28- Viewing connected devices
29- Renaming connected devices
MANAGING IQ WiFi 6 FROM WEB
INTERFACE
31- Web login
32- Status tab
33- System - Auto and manual updates
34- Services - Profiles and URL filters
35- Network - Interfaces
36- Connection type
TROUBLESHOOTING
38- Sequence to restart your network
39- Controller and agents do not sync
40- You can’t login into the IQ WiFi 6
41- How to troubleshoot network connectivity issues.
SPECIFICATIONS
38- Specifications

IQ WiFi 6
OVERVIEW

JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
PAGE OF455
?
QUESTIONS?
Contact us at
855-4QOLSYS
Or email us at
[email protected]
ABOUT THIS GUIDE
This document outlines the basic hardware specifications and software directions to install and customize the IQ WiFi 6. Note
that the information presented is not comprehensive, but is intended to provide guidance and information regarding the most .
The information contained is confidential and proprietary, and is solely owned by Johnson Controls. Any reproduction,
modification, or distribution without permission is strictly prohibited.
SUPPORT
INCLUDED IN THE BOX
Mounting Bracket
IQ WiFi 6
Power
Supply
Ethernet
Cable

JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
PAGE OF555
LOW-VOLTAGE IQ WiFi 6 MOUNT
If mounting to the wall please use
drywall anchor screws OR the
provided sticky tape on the
mounting bracket. Verify that the
mount provided is oriented with the
space in the tab UP.
Note: The Low-Voltage IQ WiFi Mount is designed to mount onto a low-voltage single gauge back-box or to be mounted with drywall anchors. DO NOT
MOUNT ON A HIGH VOLTAGE BOX OR CEILING MOUNT. If paring with a low-voltage box use two size 6 standard screws (M3.5) that are 1 inch
(2.54 cm) in length.
When installing mount to router,
note the orientation and verify
that the router slides down onto
the mount often providing a ‘click’
onto the mounting tabs.
Wires can be neatly wound on the
mounting bracket to keep the
installation neat.

JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
PAGE OF655
IQ WiFi 6 OVERVIEW: EXTERIOR
FRONT
LAN Status
Reset Button
Short press: restart
Press/hold 10 sec:
Factory Default
WAN
Wide Area Network
(Internet in)
BACK
LAN
Local Area Network
(Network out)
DC-IN
Power Supply
WPS
Once this button has been
pushed you have 2 minutes
to push the WPS button on a
corresponding Wi-Fi device
to connect it to the network
Power / Status LED
Smart Home
Status
WAN Status

JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
PAGE OF755
LED STATUS
Refer to page 6 for the
location of each LED
Power LED
!
Off
Power Off
🟢
On
Power
On /
Ready
!!
Blink
Bootup /
Firmware
Update
🔴
On
Critical
Fault
Detected
!
Blink
Factory
reset
WAN Status
!
Off
No WAN
Link / No
Mesh Link
🟢
On
WAN Link /
Agent Mesh
Link Strong
🟢!
Single Blink
Off
Agent Mesh
Link Medium
🟢!!
Double Blink
Off
Agent Mesh
Link OK
!!
Blink
WPS Pairing
in Progress -
Wait
Smart Home Status
!
Off
No Smart
Home
🟢
On
Smart Home
Online
!!
Blink
Smart Home
Pairing
LAN Status
!
Off
No LAN
Link / WiFi
Not
Available
🟢
On
WiFi
Available

JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
PAGE OF855
The label on the bottom of IQ WiFi 6 shows the device’s MAC address, Password, and serial number.
The packaging also includes a QR code that can be scanned by a smartphone camera for easy setup
IQ WiFi 6 OVERVIEW: LABELS
Sticker included in every box: detach and place on
IQ WiFi 6
EXAMPLE

As the only wireless network on the premises:
CHOOSE YOUR INSTALLATION TYPE
In parallel with an existing wireless network:
You can set up the IQ WiFi 6 in either of these ways:
Great for:
-Improving connectivity for ALL Wi-Fi devices on the network
-Offering support for the entire network
Great for:
-Keeping the security and smart-home devices private/hidden from
the rest of the Wi-Fi connected devices on the network
-Making online/remote support easier as only known/authorized
devices should be connected
-Ensuring better connectivity for dealer supported devices
JOHNSON CONTROLS CONFIDENTIAL AND PROPRIETARY
PAGE OF955

EVALUATING NETWORK COVERAGE
1 unit covers up to
1,500 ft2
(139.4 m2)
Add up to 8 units
Agent 1
Agent 2
Controller
If a single IQ WiFi 6 does does not cover the location as desired,
you can add up to seven (7) additional nodes to eliminate dead
spots and boost overall network performance.*
*IQ WiFi 6 will not increase the speed coming from the customer’s ISP
(Internet Service Provider) but can ensure the customer is getting the
best coverage throughout their location. Please note that not all
buildings are the same, and building materials, wireless interface, and
other factors can limit Wi-Fi range.