Juniper CARE PLUS User manual

DATASHEET
1
Service Description
Juniper Networks® Juniper Care Plus has a menu of consulting services that can be tailored
to meet your specific networking needs. These services maximize the effectiveness of your
relationship with Juniper Networks, while optimizing your budget by allowing you to select
from a series of offerings when your business requires them. These consulting services can
be purchased with “consulting credits” that are accrued based on your installed base of
Juniper products. Within the Juniper Care Plus Consulting Services, you can purchase any
of the following service offerings:
• Configuration Analysis and Change Review Service
• Design Change Review Service
• Feature Rollout and Change Review Service
• Network Change Plan Review Service
• Implementation Support Service
• Product Issue Impact Review Service
• Software Upgrade Recommendation and Review Service
• Product Health Check Service
Service Eligibility and Ordering
Each Juniper Care Plus Consulting Service will be delivered as defined in the Service
Description Document (www.juniper.net/support/guidelines.html). Each is available
only to Juniper Care Plus customers (you must have an active Juniper Care Plus service
contract to be eligible for our Juniper Care Plus Consulting Services).
Consulting Services may be purchased directly through Juniper Networks or an authorized
Juniper Partner. Each service may be purchased using consulting credits or with a
purchase order.
Product Overview
Today’s organizations are under
constant pressure to meet dynamic
market demands while increasing
their return on investment. IT
departments need to align and deliver
on the organization’s objectives with
limited budget and resources. Your IT
infrastructure is the backbone of your
success, therefore a high-performance
network is required to meet your long-
term innovation and business goals.
Juniper Care Plus Consulting Services
provide the insight into your network
required to maintain business agility.
Our services are aimed at avoiding
incidents and assuring your network
is always at optimum readiness, able
to evolve smoothly and eectively
in response to the demands of your
business.
JUNIPER CARE PLUS
CONSULTING SERVICES

2
Configuration Analysis and Change Review Service
Juniper Networks Configuration Analysis and Change Review
Service provides a consultative review and analysis that optimizes
your network configuration by leveraging Juniper’s detailed
understanding of your network along with expertise regarding
Juniper products. Juniper engineers will discuss your requirements
in detail and apply best practices and Juniper methodology to
analyze the configuration and features with a focus on scalability,
resilience, and efficiency.
Service Deliverables
• Product configuration review and analysis
• Meeting to discuss, understand, and validate the overall goals
and requirements of your network
• Review of your network device configurations, which may
include hardware configurations, software configurations,
and dependencies with respect to new features, configuration
scaling, device policies, interface configuration, management
setup for the system, and your configuration methodology
• Analysis of current configurations based on suggested Juniper
Networks product configuration best practices; areas of focus
may include configuration practices currently employed,
hardware redundancy, resiliency and error logging configuration,
scalability of the current configuration, dependencies with
respect to new features, and your configuration templates
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to two configuration templates
and to the Juniper Networks products and services purchased.
Configuration Analysis and Change Review Service deliverables
are based on the network profile information provided by you or
collected through Juniper Networks Junos® Space Service Now
and Service Insight. The scope of this oering may be limited if
the required information and documentation are not provided. For
additional details, please refer to the Service Description Document.
Note: Recommendations provided in the Configuration Analysis
and Change Review Service report are based on Juniper Networks
best practices and do not include product issue (defects) analysis
of the network.
Design Change Review Service
Juniper Networks Design Change Review Service provides
consultative review and recommendations for improving and
optimizing certain aspects of the existing detailed design plan
for your network. Leveraging Juniper engineering’s experience
and knowledge of your network architecture, this service offering
enables you to get validation from Juniper experts before making
critical network changes.
Service Deliverables
Network design review and analysis:
• Review of your design requirements and goals, including review
of your high-level design document, which typically includes
business requirements for the network scaling, capacity, or
resource constraints, network reliability and high availability
requirements
• Review of your detailed design document, which typically
includes a detailed diagram and network inventory
• Analysis of the new design to ensure that it meets the design
requirements, will scale with the network, and is optimized for
performance and risk reduction
Network design recommendations:
• Juniper provided written feedback referencing your design
document with input and recommendations
• A follow on meeting to review the recommendations and come
to final agreement on the design
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables”
section. The scope of the service is limited to four representative
configuration templates.
Design Change Review Service deliverables are based on the
network design information that you provide. The scope of this
offering may vary and be restricted if required information and
documentation is not complete. For additional details, please refer
to the Service Description Document.

3
Feature Rollout and Change Review Service
Juniper Networks Feature Rollout and Change Review Service
provides consultative review and recommendations for planned
feature introductions to help you determine the optimal rollout plan.
Juniper engineers will work with you to understand your priorities,
requirements, and goals. By applying and understanding your
network topology, product configurations, feature requirements,
and strategy, the Juniper engineer will provide detailed analysis
and recommendations that proactively identify risks to help
minimize potential service disruption when the implementation
plan is being carried out.
Service Deliverables
Network feature rollout plan review and analysis:
• Review of your service priorities, requirements and goals,
existing network architecture and topology, feature
selection and configuration, and the overall strategy of the
implementation plan.
• Analysis of the impact of the new feature on the existing
infrastructure, including analysis of the new feature design,
configuration, scalability, and interoperability with other vendor
equipment.
• Information about software defects found in the field that
match your current release is assessed with the new feature
requirement and your network profile.
• In-depth analysis of the identified software defects and
potential level of exposure on the network is conducted based
on your specific business and networking requirements.
• An assessment on the probability that you may encounter
problems on the network during rollout is also provided.
Recommendations for feature rollout plan:
• Written report with recommendations on how to optimize the
rollout of the new feature
• Meeting to review the recommendations with you for final
agreement on the rollout plan
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to new feature rollout for
one software release and to the Juniper Networks products and
services that have been purchased. This service is dependent
upon the current network software’s capability to support the
new feature. Any new feature rollout plan review that requires
a new software version is out of scope, and requires a Juniper
Networks Software Upgrade Recommendation and Review
Service to provide recommendations for upgrading software to the
appropriate version.
Feature Rollout and Change Review Service deliverables are
based on the network profile information provided by you or
collected through Service Now and Service Insight. The scope of
this offering may vary and be restricted if the complete required
information and documentation is not provided. For additional
details, please refer to the Service Description Document.
Network Change Plan Review Service
Juniper Networks Network Change Plan Review Service reviews
your network change plans and provides recommendations for
optimizing the process based on known best practices. Network
change plans may include a software upgrade implementation
plan, a new feature implementation plan, and network migration for
Juniper Networks products with which you may need assistance.
Service Deliverables
Network change plan review and assistance:
• Detailed review of your methods and procedures for network
hardware and software configuration changes
• Review of your acceptance test plan and contingency roll back
plan, if applicable
• Assistance in the preparation of implementation plan
procedures
Optimization recommendations:
• Proactively identify implementation issues and provide
recommendations for changes to your test plan associated with
the network changes
• Provide recommendations on optimizing the migration methods
and procedures wherever there is an opportunity to minimize
implementation time and service disruption
• Advise you about any relevant leading practices for the
network change and deliver a written report on Juniper’s
recommendations
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to one major network change
plan and associated minor changes. A major change includes
events such as activation and installation of a new device,
insertion of a new line card and activation of new service, a routing
policy change, activation of a new software feature, migration of
service traffic and reconfiguration due to a design change, end
of life (EOL), end of engineering (EOE), end of support (EOS),
an operation process change, and a hardware upgrade. A minor
change includes events such as an IP address change, a security
policy change, and deactivation or activation of an interface.
This service scope is limited to Juniper Networks products only
and does not include network migrations from a third-party
product to a Juniper Networks product.
For additional details, please refer to the Service Description
Document.

4
Implementation Support Service
Juniper Networks Implementation Support Service provides
remote engineering assistance on critical network changes such
as migrations, software upgrades, and feature rollouts. The Juniper
engineer will have sufficient information about the network
change implementation via knowledge transfer with your team
and will be able to assist you by analyzing events experienced
during the change and by providing recommendations.
Service Deliverables
Network change implementation support:
• Provision of a designated Juniper engineer to address any
questions, concerns, or issues raised by you during network
change implementation
• Remote diagnostics for unforeseen issues that may occur during
implementation, if escalated by you
• Recommended solution to the identified issues and ongoing
support for the proposed solution
• Transition of any outstanding issues to the designated service
manager for follow-up, and escalation to engineering and
Juniper Networks technical support teams following the change
control maintenance window
Post network change review:
• Setup and coordination of a post network change review
with your team to discuss the events and compare them with
your original, agreed-upon goals. The review highlights any
additional required changes and recommends appropriate
implementation support sessions.
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables”
section. Any onsite presence requested by the customer will be
at an additional cost. The scope of this service is limited to one
maintenance window (maximum of up to five hours) during any
24-hour period. The service is limited to the Juniper Networks
products and services purchased by the customer.
For additional details, please refer to the Service Description
Document.
Product Issue Impact Review Service
Juniper Networks Product Issue Impact Review Service provides a
detailed analysis of hardware and software defects found in the
field that match your network profile to help you determine the
potential impact and risk for your network.
Service Deliverables
• Analysis of the defects identified in the Product Issue Impact
Report that matches your deployed network profile and the
potential level of exposure to the network1 based on your
specific business and networking requirements
• Assessment of the probability that you may encounter the
reported defects on your network
• Proactive recommendations on the course of action you should
take regarding the reported defects to avoid potential problems
Juniper will also provide a consolidated report on product issues
and impact analysis.
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of this service is limited to provide review and analysis
on a customized Product Issue Report (for Product Issue Report
scope limitations, please see details on page 11 note item 3
generated as part of the Juniper Care Plus contract.
Product Issue Impact Review Service deliverables are based on the
network profile provided by you or collected through Service Now
and Service Insight. The scope of this offering may vary and be
restricted if the complete required information and documentation
is not provided. For additional details, please refer to the Service
Description Document.

5
Soware Upgrade Recommendation and Review Service
Juniper Networks Software Upgrade Recommendation and Review
Service provides an expert review of your software requirements,
assessment of software upgrade risk, analysis of potential impact
on your network, and recommendations on a target software
release that can best meet your requirements.
Service Deliverables
Soware upgrade requirements assessment:
• Review of current conditions, problem history, and feature
requirements for your network infrastructure to provide a target
software release assessment. This assessment may include
existing hardware and software inventory, existing feature
use and future feature requirements, performance and high
availability requirements, previous cases and problems reported,
and latest network infrastructure design or services changes.
Soware release analysis:
• Review of target software release with information about any
additional software features included in the target release
such as operating features, redundancy features, configuration
features, other features, and any default behavior and syntax
changes in the target release.
• Provide information about software bugs found in the field
that match the target release and your network profile. This
information includes a description of the problem, impact, known
trigger for the problem, and a proposed solution or any known
workarounds that may alleviate or help to prevent the problem.
• In-depth analysis of the identified software bugs in the target
release and of the potential level of exposure on the network
based on your specific business and networking requirements.
• Assessment of the probability that you may encounter the
reported bugs on your network and recommendations regarding
the course of action to avoid potential problems.
Soware upgrade recommendations:
• Consolidated report containing the software upgrade
requirements assessment, target software analysis, and any
recommended changes and improvements.
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables”
section. The scope of the service is limited to one software target
release and to the Juniper Networks products and services that
you have purchased.
Soware Upgrade Recommendation and Review Service
deliverables are based on the network profile information provided
by you or collected through Service Now and Service Insight. The
scope of this oering can vary and be restricted if the complete
required information and documentation is not provided. For
additional details, please refer to the Service Description Document.
Product Health Check Service
Juniper Networks Product Health Check Service uses sampling
data from targeted Juniper devices on your network to check key
indicators of device health and utilization. This helps determine
if products are maintaining performance expectations based
on Juniper recommended best practices. The service focuses
on identifying potential malfunctioning hardware components,
dormant problems, any abnormalities in the trend data for
potential improvement, and any other performance related
issues. Juniper engineers will analyze your data and provide
recommended actions to help identify potential risks and issues
with your Juniper products before they impact your network, and
to proactively improve network performance.
Service Deliverables
Data device collection and analysis:
Juniper engineers will provide your IT staff with the required
software collection tool, and will work with them to collect
sample network data and analyze the findings to determine areas
of improvement. The collected key device health indicators will
be analyzed to identify potential problem areas. Examples of the
collected data include CPU and memory utilization, task memory,
chassis and system alarms, packet forward engine traffic, session
counts, ASIC/FPGA (field-programmable gate array) status and
errors, and zone/screening counters. Provide information on
critical issues that are found along with recommended available
workaround solutions, and assist Juniper Networks Technical
Assistance Center (JTAC) on issue resolution.
Optimization recommendation:
Juniper will recommend solutions based on recognized best
practices to resolve the identified problem areas and optimize
your network’s health and utilization. Performance trends will be
identified along with recommendations on the respective areas
for improvement. A written report will be submitted and Juniper
engineers will review the findings with you in a conference call.
Service Specifications
The service contract includes access to deliverables that are
delivered remotely as defined in the “Service Deliverables” section.
The scope of the service is limited to Juniper Networks Junos
operating system (on Juniper Networks M Series Multiservice
Edge Routers, T Series Core Routers, and MX Series 3D Universal
Edge Routers), as well as ScreenOS® Software devices. It includes
one (1) Product Health Check report, defined as either Junos
OS or ScreenOS. The scope is also limited to Juniper Networks
device health check only and does not include network-level
performance analysis. For additional details, please refer to the
Service Description Document.

6
Features and Benefits
FEATURE FEATURE DESCRIPTION BENEFITS
Configuration Analysis and Change Review Service
Product configuration review and analysis Juniper engineers review and analyze the
configuration based on your specified overall
requirements to determine whether the current
configuration is consistent with best practices
for configuring and deploying a specific Juniper
Networks product.
Leverage Juniper’s unique network expertise to
avoid the time and expense of implementing
configuration changes that are not optimal for
your network and business requirements.
Recommendations on product configuration
changes and optimization
Juniper engineers provide tailored
recommendations in the form of configuration
changes, methodologies, and best practices.
Minimize the OpEx opportunity cost normally
incurred with configuration changes by properly
implementing configurations recommended
by Juniper experts who not only understand
Juniper’s products better than anyone, but who
have taken the time to carefully understand
your unique business requirements and network
infrastructure.
Design Change Review Service
Network design review and analysis Juniper engineers review your network design,
discuss your high-level design goals and detailed
design plan, assess the design, and analyze
benefits and possible areas of improvement.
Leverage Juniper’s unparalleled network
expertise to avoid the time and expense of
creating and implementing a network design
that is not optimal for your network and
business requirements.
Network design recommendations Juniper engineers provide recommendations to
ensure that your design is optimally suited to
meet the design requirements.
Minimize the OpEx opportunity cost normally
incurred with a network design by taking
advantage of design recommendations from
Juniper engineers who are not only networking
experts but who understand Juniper’s
products better than anyone, and who have
taken the time to carefully understand your
unique business requirements and network
infrastructure.
Feature Rollout and Change Review Service
Network feature rollout plan review and analysis Juniper engineers review your feature rollout
plan, discuss the details of the plan, and identify
the impact and risks to help minimize service
disruption.
Leverage Juniper’s exclusive network expertise
to avoid the time and expense of implementing
a feature that isn’t optimal for your network and
business requirements.
Recommendations for feature rollout plan Juniper engineers analyze the feature rollout
plan with you and provide recommendations
to ensure that the plan is optimal for the
introduction of the new feature.
Minimize the OpEx opportunity cost normally
incurred with feature rollout by properly
implementing features recommended by Juniper
engineers who have taken the time to carefully
understand your unique business requirements
and network infrastructure.
Network Change Plan Review Service
Migration plan review and assistance Juniper engineers review your network change
methods and procedures and your acceptance
test plan to identify areas of improvement.
Leverage Juniper’s industry recognized network
expertise and best practices to avoid the time
and expense of creating a migration plan that
is not optimal for your network and business
requirements.
Optimization recommendations Juniper engineers provide recommendations for
optimizing your change process based on known
leading practices.
Minimize the OpEx opportunity cost normally
incurred with a suboptimal migration plan by
taking advantage of recommendations from
Juniper engineers who are not only networking
experts but who understand Juniper’s
products better than anyone, and who have
taken the time to carefully understand your
unique business requirements and network
infrastructure.

7
FEATURE FEATURE DESCRIPTION BENEFITS
Implementation Support Service
Network change implementation support Juniper engineers are available during the
network change implementation process to
assist you with any questions, concerns, or
problems during the migration.
Leverage Juniper’s award-winning network
support expertise to avoid the time and expense
of migration implementation that is not optimal
for your network and business requirements.
Post network change review Juniper engineers discuss the network
change with you to assess the success and, if
appropriate, possible areas of improvement
following changes.
Minimize the OpEx opportunity cost normally
incurred with a suboptimal migration
implementation by taking advantage of the
award-winning support expertise and best
practices from Juniper engineers. Juniper’s
networking experts understand Juniper‘s
products better than anyone and have
taken the time to carefully understand your
unique business requirements and network
infrastructure.
Product Issue Impact Review Service
In-depth product issue impact review and
recommendations
Juniper engineers evaluate the defects that
match your deployed network profile and
provide assessment and recommendations
regarding the potential network impact and risk
based on your specific business and networking
requirements.
Accurately assess both the risk and probability
of your network’s exposure to known defects,
and proactively make recommendation to avoid
potential issues or minimize the impact.
Allows for careful and informed preemptive
operation of your network infrastructure.
Soware Upgrade Recommendation and Review Service
Soware upgrade requirements assessment Juniper engineers review and assess current
soware, hardware, and feature requirements
provided by you to determine the targeted
soware release.
Expert assessment that matches your business
requirements to the features in Juniper
production soware releases.
Soware release analysis Juniper engineers analyze the targeted soware
release to determine the potential impact on
your network.
Leverage Juniper’s unparalleled network
expertise to avoid the time and expense
of implementing a soware release that
isn’t optimal for your network and business
requirements.
Soware upgrade recommendations Juniper engineers provide soware upgrade
recommendations based on the target soware
release analysis.
Minimize the OpEx opportunity cost
normally incurred with soware upgrades by
implementing the optimal soware release
recommended by Juniper experts who not only
understand Juniper’s products better than
anyone, but who have taken the time to carefully
understand your unique business requirements
and network infrastructure.
Product Health Check Service
Device data collection and analysis Juniper engineers work with you to collect
sample device data and analyze that data to
determine areas of improvement.
Provides advance notification of identified
critical issues that may impact your network and
workaround resolution.
Optimization recommendation Juniper engineers provide recommendations to
optimize your network's health and utilization
based on known best practices.
Leverage Juniper’s unparalleled network
expertise to identify solutions that will focus on
product improvements that are optimal for your
network and business requirements.

8
1000345-001-EN Oct 2010
Copyright 2010 Juniper Networks, Inc. All rights reserved. Juniper Networks, the Juniper Networks logo, Junos,
NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other
countries. All other trademarks, service marks, registered marks, or registered service marks are the property of
their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper
Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice.
EMEA Headquarters
Juniper Networks Ireland
Airside Business Park
Swords, County Dublin, Ireland
Phone: [phone]
EMEA Sales: 00800.4586.4737
Fax: [phone]
APAC Headquarters
Juniper Networks (Hong Kong)
26/F, Cityplaza One
1111 King’s Road
Taikoo Shing, Hong Kong
Phone: [phone]
Fax: [phone]
Corporate and Sales Headquarters
Juniper Networks, Inc.
1194 North Mathilda Avenue
Sunnyvale, CA 94089 USA
Phone: 888.JUNIPER (888.586.4737)
or 408.745.2000
Fax: [phone]
www.juniper.net
Printed on recycled paper
To purchase Juniper Networks solutions,
please contact your Juniper Networks
representative at 1-866-298-6428 or
authorized reseller.
Juniper Networks Services and Support
Juniper Networks is the leader in performance-enabling services
and support, which are designed to accelerate, extend, and
optimize your high-performance network. Our services allow
you to bring revenue-generating capabilities online faster so
you can realize bigger productivity gains and faster rollouts of
new business models and ventures. At the same time, Juniper
Networks ensures operational excellence by optimizing your
network to maintain required levels of performance, reliability, and
availability. For more details, please visit www.juniper.net/us/en/
products-services/.
About Juniper Networks
Juniper Networks, Inc. is the leader in high-performance
networking. Juniper offers a high-performance network
infrastructure that creates a responsive and trusted environment
for accelerating the deployment of services and applications
over a single network. This fuels high-performance businesses.
Additional information can be found at www.juniper.net.