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StorCase Technolo y, Inc. DE75i-A User's Guide - Rev. C01
LIMITED WARRANTY
STORCASE TECHNOLOGY, Incorporated (StorCase) warrants that its products will be free
from defects in material and workmanship, subject to the conditions and limitations set forth
below. StorCase will, at its option, either repair or replace any part of its product that proves
defective by reason of improper workmanship or materials. Repair parts or replacement
products will be provided by StorCase on an exchan e basis, and will be either new or
reconditioned to be functionally equivalent to new.
This warranty does not cover any product dama e that results from accident, abuse, misuse,
natural or personal disaster, external power sur e or failure, or any unauthorized disassem-
bly, repair or modification. StorCase will not be responsible for any software, firmware or other
customer data stored within, or interfacin with a StorCase product.
Duration of Warranty
Seven-Year Warranty: The followin StorCase products are covered by this warranty for
a period of seven (7) years from the ori inal date of purchase from StorCase or its authorized
reseller: all Data Express® removable device enclosures and all StorCase interface cables and
accessories specifically intended for use with these products. Data Silo®, Data Stacker® and
InfoStation® products are covered by this warranty for a period of seven (7) years, exceptin
the RAID controller, power supply, fan and blower components, which are covered by the
three-year warranty described below.
Three-Year Warranty: The followin StorCase products are covered by this warranty for
a period of three (3) years from the ori inal date of purchase from StorCase or its authorized
reseller: all Rhino®JR external expansion chassis and all RAID controller modules. In addition,
the followin components of the Data Silo®, Data Stacker®, InfoStation® products are subject
to warranty for a period of three (3) years: all power supplies, fans and blowers.
Warranty Claim Requirements
To obtain warranty service, the defective product must be returned to your local authorized
StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory
service center.
For defective products returned directly to StorCase, a Return Material Authorization (RMA)
number must be obtained by callin StorCase Customer Service at (714) 445-3455. The RMA
number must be prominently displayed on the outside of the return packa e. Shipments must
be frei ht-prepaid and insured, and must include the product serial number, a detailed
description of the problem experienced, and proof of the ori inal retail purchase date. Products
must be properly packa ed to prevent dama e in transit. Dama e resultin from improper
packa in will not be covered by this warranty. The StorCase factory service center is located
at 17650 Newhope Street, Receivin Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.
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