KITSET 9415497146383 User manual

IMPORTANT: Please read
1. This warranty applies ONLY to faulty
workmanship or materials. It does not
apply to fair wear and tear.
2. In the event that a base is faulty, it is
a condition of this warranty that the
base is able to be returned in a clean
condition.
3. The original purchase receipt showing
the date of purchase must accompany
any warranty claim.
4. Use only clean soapy water and a
damp clean cloth to remove a stain
or a mark. Use of any other cleaning
agent (e.g. dishwasher or laundry
detergent) will void this warranty.
We invite you to register your purchase at
https://customercare.thecomfortgroup.co
Registering your purchase will mean we
have your details should they be needed
in the future. You can also opt in to
receive information on how best to care
for your base.
Thank you for your
purchase.
WARRANTY
Kitset Base warranty:
The Comfort Group oers you as the original purchaser (“purchaser”) of a new
The Comfort Group Kitset Base (“product”) a 2 year structural warranty against faulty
workmanship or materials aecting the structure of the base on the terms set out in this
warranty card. Please retain this warranty card, along with the store receipt as proof of
purchase. This warranty is only valid in New Zealand and is not transferable.
It does not apply to product that is used/second-hand or sold as floor stock or ‘seconds’.
Please read and follow all of our recommendations and instructions for use, care and
maintenance as misuse will void your warranty. You can find these at
https://customercare.thecomfortgroup.co
Duration:
This warranty commences on the date of your purchase receipt and is valid for 2 years
(“warranty period”). Following a claim under this warranty, the original warranty will continue to
apply for the balance of the original warranty period but will not be extended or changed as a
result of repair or replacement under the terms of this warranty.
How to claim:
If a manufacturing fault appears within the warranty period, you may make a claim under this
warranty via https://customercare.thecomfortgroup.co or call 09 276 9300. You must claim
under this warranty within a reasonable time of discovering that there may be a manufacturing
defect. A claim number will be generated and an assessment will be made by our Technical
Department. We may request photos of your product to help determine the course of action
and assist swift resolution of your issue. If based on the photos we determine that your issue is
not covered by this warranty claim but you wish your product to be examined further you may
arrange with us to return the product to our nearest nominated factory however you will be
required to meet freight and inspection costs. You may also make a claim through the retailer
you purchased from. The retailer will lodge your claim with us on your behalf. We may respond
directly to you and/or the retailer. If after inspection we are satisfied there is a manufacturing
fault we will, at our option, either replace or repair your base within a reasonable period of time.
We reserve the right to refuse warranty service and this warranty will no longer apply if the
product is found to be in an unsanitary condition.
Availability of spare parts and replacements:
If identical materials or the same model are not available at the time of repair or replacement,
we reserve the right to substitute materials or model of substantially equivalent quality and
type. We are not required to match replacement fabric/materials.
What is not covered by this warranty:
This warranty applies only to faulty workmanship
or materials. The following examples are not
manufacturing or workmanship faults and therefore
are not covered by this warranty:
1. Normal wear and tear.
2. Faults caused by wilful or accidental abuse,
misuse, neglect, and any damage caused by
transportation or storage.
3. Minor manufacturing anomalies that do not aect
the performance of the base (such as missed
stitching).
4. Fading or bleaching or other damage due to
exposure to sunlight.
5. Delay in making a warranty claim within a
reasonable period including damage that
is exacerbated or damage caused to other
components by such delay.
6. Damage to bed legs or base due to the base legs
not being secured tightly in place at all times.
7. Damage due to incorrect assembly of the product.
Fair wear & tear:
The period stated by this warranty covers only
manufacturing faults. This warranty is valid only if
the product was purchased in New Zealand from
a Comfort Group authorised retailer and located in
New Zealand at the time of the warranty claim.
Kitset Base is distributed by The New Zealand
Comfort Group Ltd (“The Comfort Group”):
AUCKLAND:
41-71 Great South Road, Private Bag 93315, Otahuhu,
Auckland, 1640, Ph: 09 276 9300.
CHRISTCHURCH:
4 Sir James Wattie Drive, PO Box 16247, Hornby,
Christchurch 8042, Ph: 03 349 5972
77000019

1. Unbox all parts, being careful not to cut through the
packaging as this may damage the base.
5. Slot the centre rail into the fixings in the head and foot rails.
6. Unroll the slats, ensuring they are evenly spread and seated
correctly on the side rails.
2. Screw in legs (6 x legs)
3. Slot the ends of the side rails into the head rail using
the attached fixings.
4. Slot the ends of the side rails into the foot rail using the
attached fixings.
Scan QR code for video instructions.
INSTRUCTIONS
7. The kitset base is ready for your mattress to be positioned
on top of the slats.