TECHNICAL SUPPORT
Should you experience problems with this product please go to http://www.faq.kochmedia.co.uk where you can
browse frequently asked questions for a solution to your issue.
If
your
question
is
not
included
within
the
F
A
Q
please
contact
us
at
[email protected].
WARRANTY
Because of its complex nature, computer hardware and software can never be expected to be completely error-free. Therefore,
Koch Media cannot guarantee that the contents of this product will meet your expectations, and that the product will run glitch-
free under any possible conditions. Moreover, Koch Media assumes no warranty for specific functions and results of this product
in excess of the current minimum standard of software technology at the time this product was created. The same applies to
the accuracy and/or completeness of the accompanying documentation. If the product should be defective upon delivery so that,
despite appropriate handling, it cannot be used for the intended purpose, Koch Media will either amend the product, deliver a
new copy, or refund the purchase price within two years of the date of purchase. This applies exclusively to products purchased
directly from Koch Media. To claim this warranty, you must send the purchased product, along with your proof of purchase and a
description of the error to the following address: Technischer Dienst, C/O Koch Media GmbH, Lochhamer Str. 9, D-82152 Planegg,
Germany. Koch Media assumes no further warranties for any direct or indirect damages resulting from the use of the product,
unless these damages were caused through malicious intent or gross negligence, or such a warranty is compulsory by law. In
any case, the amount of the warranty is restricted to the purchase price of the product. Under no circumstances will Koch Media
assume warranty for any unforeseeable or non-typical damages. Any claims you may have against the distributor where you
purchased the product are not affected by this. Koch Media assumes no warranty for damages incurred through inappropriate
handling, in particular failure to comply with the instruction manual, incorrect initial operation, inappropriate treatment or
unsuitable accessories, unless Koch Media is responsible for such damages.
IMPORTANT: THE WARRANTY FOR THIS PRODUCT HAS BEEN UPDATED FOR AUSTRALIA.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Koch Media warrants to the original consumer purchaser that the product will be free of defects in materials and/or workmanship
for the length of time specified in the Warranty Period of 90 days from the purchase. If a defect covered by this warranty occurs
during the Warranty Period, Koch Media at its option will repair or replace, at no charge, any part that Koch Media determines to
be defective.
To obtain warranty services during the warranty period within Australia please contact the store where you purchased the product.
If you are unable to satisfactorily resolve your issue with the retailer and wish to make a warranty claim, Purchaser should contact
Koch Media, trading as 18point2 Pty Ltd, whose contact details are 54 Alexander St, Crows Nest NSW 2065, Australia, which is
responsible for servicing of warranty claims for purchases made in Australia. Purchaser will bear the expense of sending the
product back to the Australian Distributor to claim the warranty.
ENGLISH
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