Kohler OnCue Plus User manual

OnCuerPlus
Generator Management System
for KohlerrResidential/Light Commercial Generator Sets
equipped with the following controllers:
RDC/DC
RDC2/DC2
VSC
Residential/Commercial Generator Sets
TP-7006 2/21a
User Guide

Table of Contents
TP-7006 2/21 Table of Contents 3
Safety Precautions and Instructions 5........................................................
Introduction 7..............................................................................
Service Assistance 8........................................................................
Section 1 OnCue Plus Navigation 9..........................................................
1.1 Introduction 9..........................................................
1.2 Start OnCue Plus 9.....................................................
1.3 Home Page 9..........................................................
1.3.1 Create Account 10...............................................
1.3.2 Log In 10.......................................................
1.3.3 DEMO 10.......................................................
1.3.4 Forgot Password/Username 10....................................
1.4 Device Actions 11.......................................................
1.4.1 Add Generator 11................................................
1.4.2 Change Generator Information 12..................................
1.4.3 Remove a Generator 13..........................................
1.5 Select Generator 14......................................................
1.6 Fleet View 15...........................................................
1.7 OnCue Plus Views 16....................................................
1.8 Active Alerts 17..........................................................
1.9 My Dealer 18............................................................
1.10 Power Status 19.........................................................
1.10.1 Loads 19.......................................................
1.10.2 PIM 20.........................................................
1.10.3 Load Shed 20...................................................
1.11 Exercise 21.............................................................
1.11.1 Changing a Scheduled Exercise 21................................
1.11.2 Start Exercise 22................................................
1.11.3 Stop Exercise 23................................................
1.12 Favorite Parameters 23...................................................
1.13 Settings 24.............................................................
1.13.1 User Information 25..............................................
1.13.2 Theme 25.......................................................
1.13.3 Notifications 26..................................................
1.13.4 Add or Delete Email Recipients 27.................................
1.13.5 Select Event Notifications 28......................................
1.13.6 Text Message Configuration 29....................................
1.13.7 Push Notifications (Mobile App Only) 30............................
1.13.8 Viewing Notifications 30..........................................
1.14 HELP/FAQ 32...........................................................
Section 2 Voice Control Activation 35.........................................................
2.1 Voice Control Options 35.................................................
2.2 Generator Connection 35.................................................
2.3 Getting Started 35.......................................................
2.3.1 Getting Started with Amazon Alexa 36..............................
2.3.2 Getting Started with Google Assistant 37............................
2.4 Voice Commands 38.....................................................
2.5 Unlinking your OnCue Plus Voice Assistant Account 39.......................
2.5.1 Unlinking from Amazon Alexa 39...................................
2.5.2 Unlinking from Google Assistant 40
................................
Appendix A Abbreviations 41................................................................

TP-7006 2/214
Notes

TP-7006 2/21 5Safety Precautions and Instructions
Safety Precautions and Instructions
IMPORTANT SAFETY INSTRUCTIONS.
Electromechanical equipment,
including generator sets and
accessories, can cause bodily harm
and pose life-threatening danger when
improperly installed, operated, or
maintained. To prevent accidents be
aware of potential dangers and act
safely. Read and follow all safety
precautions and instructions. SAVE
THESE INSTRUCTIONS.
This manual has several types of safety
precautions and instructions: Danger,
Warning, Caution, and Notice.
DANGER
DANGER indicates a hazardous
situation which, if not avoided, will
result in death or serious injury.
WARNING
WARNING indicates a hazardous
situation which, if not avoided, could
result in death or serious injury.
CAUTION
CAUTION indicates a hazardous
situation which, if not avoided, could
result in minor or moderate injury.
NOTICE
NOTICE is used to address practices
not related to physical injury.
Safety decals affixed to the equipment
in prominent places alert the operator
or service technician to potential
hazards and explain how to act safely.
The decals are shown throughout this
publication to improve operator
recognition. Replace missing or
damaged decals.
Accidental Starting
Accidental starting.
Can cause severe injury or death.
Disconnect the battery cables before
working on the generator set.
Remove the negative (- ) lead first
when disconnecting the battery.
Reconnect the negative (- ) lead last
when reconnecting the battery.
WARNING
Disabling the generator set.
Accidental starting can cause
severe injury or death. Before
working on the generator set or
equipment connected to the set,
disable the generator set as follows:
(1) Press the generator set off/reset
button to shut down the generator set.
(2) Disconnect the power to the battery
charger, if equipped. (3) Remove the
battery cables, negative (- ) lead first.
Reconnect the negative (- ) lead last
when reconnecting the battery. Follow
these precautions to prevent the
starting of the generator set by the
remote start/stop switch.
Hazardous Voltage/
Moving Parts
Hazardous voltage.
Will cause severe injury or death.
Disconnect all power sources before
opening the enclosure.
DANGER
Short circuits. Hazardous
voltage/current will cause severe
injury or death. Short circuits can
cause bodily injury and/or equipment
damage.Do not contact electrical
connections with tools or jewelry while
making adjustments or repairs.
Remove all jewelry before servicing the
equipment.
NOTICE
Electrostatic discharge damage.
Electrostatic discharge (ESD)
damages electronic circuit boards.
Prevent electrostatic discharge
damage by wearing an approved
grounding wrist strap when handling
electronic circuit boards or integrated
circuits. An approved grounding wrist
strap provides a high resistance (about
1 megohm), not a direct short,to
ground.

TP-7006 2/216 Safety Precautions and Instructions
Notes

TP-7006 2/21 7Introduction
Introduction
This manual provides operation instructions for the
OnCueRPlus Generator Management System. OnCue
Plus is a cloud- based application that allows you to
remotely monitor your generator set using a web
browser or mobile application on a smart phone or
tablet.
OnCue Plus applies to KohlerrResidential and Light
Commercial generator sets equipped with the following
controllers:
DRDC/DC
DRDC2/DC2
DVSC
Note: The RDC2, DC2, and VSC controllers require an
activation code, which is included with the OnCue
Plus kit provided with the generator set.
Note: The RDC and DC controllers must be equipped
with the Ethernet option board kit GM62465-KP1.
Contact your Kohler authorized distributor or
dealer for more information.
Information in this publication represents data available
at the time of print. Kohler Co. reserves the right to
change this publication and the products represented
without notice and without any obligation or liability
whatsoever.
Read this manual and carefully follow all procedures
and safety precautions to ensure proper equipment
operation and to avoid bodily injury. Read and follow the
Safety Precautions and Instructions section at the
beginning of this manual. Keep this manual with the
equipment for future reference.
List of Related Literature
Figure 1 lists related literature.
Literature Type Part Number
OnCue Plus Specification Sheet G6-179
OnCue Plus Technical manual TP-7007
Ethernet Option Board Installation
Instructions (RDC/DC only)
TT-1566
USB Utility Instructions TT-1636
Figure 1 Related Literature

TP-7006 2/218 Service Assistance
Service Assistance
For professional advice on generator set power
requirements and conscientious service, please contact
your nearest Kohler distributor or dealer.
DVisit the Kohler Generators website at
KOHLERGenerators.com.
DLook at the labels and decals on your Kohler product
or review the appropriate literature or documents
included with the product.
DCall toll free in the US and Canada 1-800-544-2444.
DOutside the US and Canada, call the nearest regional
office.
Headquarters Europe, Middle East,Africa
(EMEA)
Kohler EMEA Headquarters
Netherlands B.V.
Kristallaan 1
4761 ZC Zevenbergen
The Netherlands
Phone: [phone]
Fax: [phone]
Asia Pacific
Kohler Asia Pacific Headquarters
Singapore, Republic of Singapore
Phone: [phone]
Fax: [phone]
China
North China Regional Office, Beijing
Phone: [phone]
(86) 10 6518 7951
(86) 10 6518 7952
Fax: [phone]
East China Regional Office, Shanghai
Phone: [phone]
Fax: [phone]
India, Bangladesh, Sri Lanka
India Regional Office
Bangalore, India
Phone: [phone]
(91) 80 3366231
Fax: [phone]
Japan, Korea
North Asia Regional Office
Tokyo, Japan
Phone: [phone]
Fax: [phone]

TP- 7006 2/21 9Section 1 OnCue Plus Navigation
Section 1 OnCue Plus Navigation
1.1 Introduction
KohlerrOnCuerPlus monitors the generator set
continuously via an Internet connection from the
generator controller through a local router to a cloud
solution. After the application has been configured, the
OnCue Plus application will continue to operate when
the router is powered and providing Internet connection
to the generator controller.
Note: Sample screens are shown in this document. The
actual screens may vary.
OnCue Plus is available as a web version and as an app
for Applerand Androidtdevices. For smart phones or
tablets, obtain the Kohler OnCue Plus app from the
App StoreSM (for Apple devices) or Google Playt(for
Androidtdevices). App screens are similar to the web
screens shown in this manual.
1.2 Start OnCue Plus
On your Smart Phone or Tablet
For smart phones or tablets, obtain the Kohler OnCue
Plus app from the App StoreSM (for Apple devices) or
Google Playt(for Android devices).
Note: OnCue Plus works with Android version 5.0 or
higher and iOS version 11.0 or higher.
On your PC or Laptop
To use the OnCue Plus web application, use your
computer to navigate to the OnCue Plus website
www.kohlergenerators.com/oncueplus. The OnCue
Plus log-in window opens. See Figure 1-1. Operation of
the web application is similar to using the app as
described in this manual.
Note: OnCue Plus works with the following web
browsers:
DGoogle Chrome
DSafari
DMicrosoft Edge (version 79 or higher)
DFirefox
DOpera
Pop-up blockers may need to be disabled.
1.3 Home Page
After you sign in, you will need to add the generator to
your OnCue Plus account. Multiple generators can be
added to your OnCue Plus account. Customers who
have more than one generator set can monitor them on
one account, and Kohler distributors and dealers can
monitor generators for multiple customers. Customers
can control the dealer’s or distributor’s access by
providing the generator password.
1. New users tap Create Account.
2. If you have an account, enter your username and password
and tap SIGN IN.
3. Select HELP/FAQ for support with common questions. You
can also send feedback to Kohler Co. here.
4. To retrieve username or password, tap FORGOT
PASSWORD/USERNAME.
5. To view OnCue Plus screens and features without creating
an account or logging in, tap DEMO.
1
53
2
4
Figure 1-1 OnCue Plus Sign In Screen
Apple, the Apple logo, iPhone and iPad are registered trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service
mark of Apple Inc.
Android and Google Play are trademarks of Google Inc.

TP- 7006 2/2110 Section 1 OnCue Plus Navigation
1.3.1 Create Account
When you start OnCue Plus for the first time, select
Create Account. See TP- 7007, OnCue Plus Technical
Manual, for Instructions to create an account.
OnCue Plus will remember your generator set and
connect to it each time you use OnCue Plus.
1.3.2 Log In
Once you have set up your OnCue Plus account, log in
to your account. Enter your OnCue Plus username and
password, and tap SIGN IN.
1.3.3 DEMO
To preview the OnCue Plus screens and operation
without creating an account or logging in, select DEMO.
See Figure 1-1. The demo allows you to navigate
through menus and review the information available
through OnCue Plus without connecting to an actual
generator set. You can “start” and “stop” the demo
generator set from the menu, view the generator
parameters, and rename inputs and outputs.
1.3.4 Forgot Password/Username
You can retrieve your username or password if you
forget them. Tap or click on FORGOT USERNAME/
PASSWORD at the bottom of the screen. A window like
the one shown in Figure 1-2 opens.
Figure 1-2 Forgot Password/Username Window
Reset My Password
Select “Reset My Password.” In the next window, enter
your OnCue Plus username or the email address
associated with your account, and tap NEXT. See
Figure 1-3. You will receive an email with a code and
password reset instructions. Enter the code in the
Change Password window and follow the instructions in
theemail.SeeFigure1-4.
Figure 1-3 Reset Password
Figure 1-4 Change Password

TP- 7006 2/21 11Section 1 OnCue Plus Navigation
Find Username
If you forget your username, select “Find Username”
and enter the email address associated with your
account. A confirmation message similar to the window
shown in Figure 1-6 will appear. If the email address
matches an OnCue Plus account, a username recovery
email will be sent to that address. Follow the steps in the
email to retrieve your username.
Figure 1-5 Find Username
Figure 1-6 Confirmation Message for Username Request
1.4 Device Actions
Device Actions allows you to add and remove
generators as well as change the name, location, and
password for the generator.
To access device actions, select the notepad icon in the
lower right corner. See Figure 1-7.
1
1. Select the notepad icon
Figure 1-7 Device Actions
1.4.1 Add Generator
To add a generator, select Add Generator from Device
Actions. See Figure 1-7. Enter the Generator Serial
Number and password. Refer to the OnCue Plus
Installation/Technical Manual, TP- 7007, for instructions
to obtain this information. See Figure 1-8.
Figure 1-8 Add Generator

TP- 7006 2/2112 Section 1 OnCue Plus Navigation
1.4.2 Change Generator Information
The generator display name, location, dealer, and
password can be adjusted in OnCue Plus. To change
these settings, select Generator Information from
Device Actions. See Figure 1-7.
To adjust any of the settings, select the appropriate
section as shown in Figure 1-9.
Figure 1-9 Generator Information
Display Name
When a generator is connected for the first time, the
generator name displayed in OnCue Plus will be the
generator serial number. Use the Display Name setting
to change the name to something that identifies the
generator. For example, you can rename the unit using
your name or a location. If your dealer or distributor will
be monitoring the generator, use a name that
distinguishes your unit from other customers’
equipment. Names must contain at least four
characters, and can use letters and numbers.
To assign the name to the generator set, select Display
Name. Type in the new name and select SAVE.
Note: Changing the display name will change it on all
accounts that monitor the generator. The
customer and the dealer cannot have different
names for the same generator.
See Figure 1-10.
Figure 1-10 Display Name
Generator Location
It is best to include the address of the generator location.
This allows the dealer to use a map function to easily find
the generator location.
Select Location. Begin typing in the address and select
the correct address when you see it in the list. Select
SAVE.
SeeFigure1-11.
Figure 1-11 Location

TP- 7006 2/21 13Section 1 OnCue Plus Navigation
Dealer
Enter your dealer’s information. See Figure 1-12.This
allows you to email and call your dealer directly from
OnCue Plus using the Dealer view described earlier.
Note: If no dealer information is entered from Generator
Information, the Dealer view will not appear on
the main screen. Once dealer information is
entered, it can be edited from the main screen, as
described earlier, or from Generator Information.
Figure 1-12 Dealer Information
Generator Password
Change the generator password from the 4- digit
controller password to a password of your choice. If the
password is changed, other users will lose the OnCue
Plus connection to that generator. If your dealer is
monitoring your generator, be sure to give the dealer the
new password.
Select Password. See Figure 1-13. Type the new
password into both boxes and select SAVE. The
controller will restart after the password is changed.
Figure 1-13 Generator Password
1.4.3 Remove a Generator
You can remove a generator from your list of monitored
units.
To delete a generator, make sure you are on the
generator system view before selecting Device Actions.
From Device Actions, select Remove {Display Name}.
The name of the generator you are removing will be
listed. See Figure 1-7.
A confirmation box appears to make sure you want to
delete the generator. Select DELETE.See Figure 1-14.
Note: Once deleted, the generator no longer appears in
your account.
After a unit has been removed, you will need to follow the
Add Generator procedure to add it again if you want to
put it back on your list.
Figure 1-14 RemoveaGenerator

TP- 7006 2/2114 Section 1 OnCue Plus Navigation
1.5 Select Generator
Multiple generators can be added to your OnCue Plus
account. Customers who have more than one generator
set can monitor them on one account, and Kohler
distributors and dealers can monitor generators for
multiple customers. Customers control the dealer’s or
distributor’s access by providing the generator
password. See Section 1.4.
At the top of OnCue Plus, scrolling left and right will cycle
through the generators that have been added to your
account. The selected generator set is displayed at the
top. See Figure 1-15.
1. To scroll left and right to view each generator, select the tab at the top and swipe.
1
Figure 1-15 Select Generator - Single-Page Scrolling View

TP- 7006 2/21 15Section 1 OnCue Plus Navigation
1.6 Fleet View
If an account has 10 or more generators, a Fleet view is
provided. See Figure 1-16.From the Fleet View, you can
select a generator and have the same information as
shown in Section 1.7, OnCue Plus Views.
Fleet View allows for generators to be sorted by name,
priority (the generator with the most active alerts will be
at the top) and by status through the Filter. You can also
search for a generator by display name or serial number.
Figure 1-16 Select Generator - Fleet View

TP- 7006 2/2116 Section 1 OnCue Plus Navigation
1.7 OnCue Plus Views
OnCue Plus provides provides a scrolling view of key
information about the generator system. The following
information is available:
DActive Alerts
DMy Dealer – if configured
DPower Status – if using RXT transfer switch
DLoads – if PIM and/or Load Shed installed
DExercise
DFavorite Parameters
See Figure 1-17.
Figure 1-17 Generator System Information

TP- 7006 2/21 17Section 1 OnCue Plus Navigation
1.8 Active Alerts
If the generator system has any active fault conditions,
including warnings or shutdowns, they will appear in the
Active Alerts section. If there are no active faults, “No
Active Alerts” is displayed. See Figure 1-18.
Select VIEW EVENTS to view recent activity on your
generator. All events are listed in chronological order,
with most recent at top, and an indication of how long
ago the event occurred. Events include generator
operation, such as exercise runs or other generator set
starts,as well as generator fault conditions, both active
and inactive.SeeFigure1-19.
If you would like more information about a particular
event,select the arrow to the right to expand the event
details. See Figure 1-20 for event details. Select the
arrow again to reduce the event details.
Select BACK in the upper left corner to return to the main
generator system view.
Figure 1-18 Power System Status
Figure 1-19 Event History Figure 1-20 Event Details

TP- 7006 2/2118 Section 1 OnCue Plus Navigation
1.9 My Dealer
If dealer information is set up for the generator system,
the My Dealer section will appear as shown in
Figure 1-22. If the dealer information is not set up, this
section will not appear.
You can contact the dealer directly through the OnCue
Plus app.
DCall – If on a device that supports cellular calls, select
the phone number to initiate a call.
DEmail – To initiate an email directly from OnCue Plus,
select the email address.
DMap – To pull up a map, select the Address.
To set up dealer information for the first time, see
Section 1.4.2.
To edit dealer information, select EDIT DEALER and
update the information as needed.Select SAVE
CHANGES at the bottom when complete. See
Figure 1-21.
Figure 1-21 Edit Dealer
Figure 1-22 My Dealer

TP- 7006 2/21 19Section 1 OnCue Plus Navigation
1.10 Power Status
The Power Status screen is shown in Figure 1-23.
The Power Status view indicates power source (utility or
generator) availability and which source is providing
power to the house.
Green indicates active, meaning that source is providing
power. Note that the GEN symbol will be green when the
generator is running but the generator will not be
supplying power to the home unless the connection
between the home and the generator is green. The
generator could be running due to an unloaded exercise
or a cooldown.
If the utility is not available, the utility symbol will be grey.
If the house does not have power, it will be grey.
If the generator is in Standby, meaning it is not running
but ready to run when commanded, the GEN symbol is
grey. If the generator has a warning it will be yellow. The
generator can still run but it has a condition that should
be evaluated and fixed. If the generator has a shutdown,
it will be red. When the generator has a shutdown, it will
not run and is not available to provide power. The
generator requires immediate attention.
1
1. Utility power status indication
2. Indicates power source supplying power to home
3. Generator power status
4. Home power status indication
3
2
4
Figure 1-23 Power Status
1.10.1 Loads
If the generator system has a Programmable Interface
Module (PIM) or Load Shed option, the Loads section
will appear. If the generator system does not have either,
this section will not appear. Figure 1-24 shows a system
with both a PIM and Load Shed. To switch between the
two, select the PIM or Load Shed label at the top. If a
system only has a PIM, only the PIM information will
appear. If a system only has a Load Shed, only the Load
Shed information will appear.
Figure 1-24 Loads, PIM

TP- 7006 2/2120 Section 1 OnCue Plus Navigation
1.10.2 PIM
OnCue Plus allows remote control of items in your
home. Controlling items remotely requires an installed
and properly connected Programmable Interface
Module (PIM). The Programmable Interface Module is
available for purchase as an optional kit.
Electrical items such as appliances, outdoor lighting,
storm shutters, etc. can be connected to outputs on the
PIM and then turned on and off using OnCue Plus.
Note: The PIM provides six outputs. PIM outputs 1 and
2 are factory- set to generator running and
common fault. Outputs 1 and 2 cannot be
programmed to a different function and cannot be
controlled remotely through OnCue Plus. OnCue
Plus shows the status.
Control items in your home connected to outputs 3
through 6 through OnCue Plus.
1. Select the output label or status in the PIM section.
2. In the dialog box, select the status desired. See
Figure 1-26.
3. OnCue Plus will indicate in a green box at the
bottom that the command was sent successfully.
See Figure 1-27. Select OK. It will take several
seconds for the system to receive confirmation that
the command was executed. Once confirmation is
received, the status of the output will change.
Figure 1-25 Manual PIM Control
Figure 1-26 Command Sent Successfully
OnceOnCuePlusisusedtoturnaPIMoutputonoroff,
the output will no longer be controlled by the generator
set. For example, output 4 may initially be set to the
engine oil low pressure warning. If OnCue Plus is used
to turn that output on or off, the output will no longer turn
on when the generator’s low oil pressure warning is
activated. The output must be operated through OnCue
Plus.
Use OnCue Plus to change the output label to identify
the equipment connected to each output. To change the
label, select RENAME PIM LABELS at the bottom of the
Loads section.The four outputs that can be
reprogrammed and controlled are shown. See
Figure 1-27.
Figure 1-27 Rename Pim Labels
Select the label or the arrow on the far right to bring up
the label change dialog. Enter the new label and select
RENAME. See Figure 1-28.
Figure 1-28 Rename PIM Label
1.10.3 Load Shed
OnCue Plus shows the status of items connected to the
load control module (LCM) or load shed kit. The LCM
and load shed kit are available for purchase as optional
kits.Non- essential loads connected to the load control
relays are disconnected automatically when essential
equipment is running to prevent generator set overload.
SeeFigure1-29.
Figure 1-29 Loads, Load Shed