13
12
LIMITED WARRANTY TROUBLESHOOTING
* “Security Mode”: If the sensor is covered for more than 90 sec. the faucet will automatically shut
off water flow. To return to normal operation remove any blockage.
** In this case, the water flow will stop anyway after 90 seconds because of the security time.
SOLUTIONCAUSEINDICATORPROBLEM
Replace batteryLow battery.
1. Sensor flashes
continuously
when user’s
hands are within
the sensor’s
range.
No water
coming out
of the faucet:
Increase the range1. Range is too short.2. LED in the
sensor does not
flash once when
user’s hands
are within the
sensor’s range.
Decrease the range2. Range is too long.
The battery must be replaced.3. Battery is completely used up
4. Unit is in “Security Mode”*
Eliminate cause of reflection.
5. Sensor is picking up reflections from the
washbasin or another object.
Connect the electronic unit
connectors to the solenoid.
1. Connectors between the electronic unit and
solenoid are disconnected.
3. LED in the
sensor flashes
once when
user’s hands
are within the
sensor’s range.
Unscrew solenoid, pull out the
plunger and the spring from
the solenoid and clean them.
Use scale remover material if
needed. When replacing the
plunger, please make sure that
the spring is in vertical position.
2. Debris or scale in solenoid.
Clean the orifice or replace
diaphragm.
3.The central orifice in the diaphragm is
clogged or the diaphragm is torn
Reduce the supply water
pressure.
4.The water supply pressure is higher than 8
bar.
Shut off water supply and
unscrew one of the flexible
pipes in order to reduce
the pressure that blocks the
product.
5.The water supply pressure is under 8 bars and
yet the pressure in the faucet’s body is higher.
This situation could be caused by a sudden
increase in the water supply pressure that the
back check prevents from dropping, even after
water supply pressure drops under 8 bars.
Clean the orifice or replace
diaphragm.
Debris or scale in diaphragm
1. Sensor flashes
once when
user’s hands
are within the
sensor’s range.
Water flow
from spout
does not
stop:
Clean or eliminate case of
interference.
1. Sensor is dirty or covered.**
2. LED in the
sensor does not
flash once when
user’s hands
are within the
sensor’s range.
Decrease the range or eliminate
cause of reflection.
2. Sensor is picking up reflections from the
washbasin or another object.
Remove, clean, re-installFilter or aerator is clogged
Water flow
diminished
KASSEL SANITÄR S.L. warrants that its electronic products will be free of defects in
material and workmanship during normal use for two years from the date the product is
purchased.
If a defect is found in normal use, KASSEL SANITÄR S.L. will, at its discretion, repair,
provide a replacement part or product, or make appropriate adjustments. Damage caused
by accident, misuse, or abuse is not covered by this warranty. Improper care and cleaning
will void the warranty. Proof of purchase (original sales receipt) must be provided to
KASSEL SANITÄR S.L. with all warranty claims.
KASSEL SANITÄR S.L. is not responsible for labor charges, installation, or other incidental
or consequential costs other than those noted above. In no event shall the liability of
KASSEL SANITÄR S.L. exceed the purchase price of the product.
If you believe that you have a warranty claim, contact your Kassel Distributor, Dealer
or Plumbing Contractor. Please be sure to provide all pertinent information regarding
your claim, including a complete description of the problem, the product, model number,
the date the product was purchased, from whom the product was purchased and the
installation date. Also include your original invoice.
KASSEL SANITÄR S.L. AND/OR SELLER DISCLAIM ANY LIABILITY FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES. This warranty excludes product damage
due to installation error, incorrect maintenance, wear and tear, battery, product abuse, or
product misuse, whether performed by a contractor, service company, or the consumer.
This warranty does not cover product damage caused by the following:
- Incorrect installation.
- inversions of supply pipes.
- Pressures or temperatures exceeding recommended limits.
- Improper manipulation, tampering, bad or lapsed maintenance.
- Foreign bodies, dirt or scale introduced by the water supply or soap tank.
- Use of the soap outside of viscosity specifications.
- Alteration of the original soap/foam dispenser components (including pipes).
