L'OR Supreme User manual

L’OR Suprême
User manual
Version 1.2 November 2021

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Table of contents
Table of contents..................................................................................................................................... 2
1. Safety precautions............................................................................................................................... 3
1.1 Electrical safety.............................................................................................................................. 3
1.2 General safety ............................................................................................................................... 4
1.3 Operational safety......................................................................................................................... 4
1.4 Environment .................................................................................................................................. 5
2. Description of parts............................................................................................................................. 6
3. Placement and operation .................................................................................................................... 7
3.1 First use ......................................................................................................................................... 7
3.2 Water tank softener handling ....................................................................................................... 9
3.3 Drink preparation ........................................................................................................................ 10
4. Cleaning ............................................................................................................................................. 11
4.1 Automatic rinsing ........................................................................................................................ 11
4.2 Cleaning procedure for coffee only machines. ........................................................................... 11
4.3 Cleaning procedure for coffee and milk machines...................................................................... 11
5. Descaling procedure.......................................................................................................................... 13
6. Programming mode........................................................................................................................... 14
6.1 Advanced settings ....................................................................................................................... 14
7. Troubleshooting ................................................................................................................................ 16
7.1 Icons and display information ..................................................................................................... 16
7.2 Troubleshooting actions.............................................................................................................. 17
8. Specifications..................................................................................................................................... 19

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1. Safety precautions
Read this instruction manual before you start using the machine. It gives you important safety information
and will ensure you get the most out of your JDE product. Keep this manual in a safe place for reference
THIS IS AN ATTENDED APPLIANCE. Do not leave it unattended during usage, or in case of any malfunctions or
damage.
Important:Operation, filling and cleaning of the dispenser must be restricted to authorized and trained
persons. Take care that new staff reads the operator manual before they operate the dispenser and
understand the safety and hygiene aspects.
•This appliance can be used by children aged from 8 years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe way and understand the hazards involved.
•children shall not play with the appliance
•Cleaning and user maintenance shall not be made by children unless they are older than 8 and supervised.
Keep the appliance and its cord out of reach of children less than 8 years old.
•This appliance is intended to be used in working environments including staff kitchen areas, in shops and
offices, farm houses, clients in hotels, motels, bed and breakfasts and other indoor environments.
1.1 Electrical safety
WARNING: For safety reasons, this appliance MUST be earthed.
•Do not operate any appliance with a damaged lead or plug, or after the appliance
•malfunctions or has been damaged, cracked or dropped in any manner. This could result in Risk of fire,
electric shock or injury.
•Never touch the cable with wet hands.
•If the power cord is damaged it must, for safety reasons, be replaced by CINO or qualified, authorized CINO
service personnel.
•Do not pull the power supply cable over sharp edges, clamp it or allow it to hang down. It should not be
allowed to come into contact with hot or damp surfaces.
•The use of extension cables not authorized by the manufacturer may cause damage, accidents or fire.
•We recommend that the appliance is plugged into a socket that has no other appliance connected to it.
Failure to do this may cause an overload, trip a circuit breaker or blow a fuse. Preferably the socket outlet
should be protected by a residual current device (RCD).
•This appliance conforms to directive 2014/30/EU regarding electromagnetic compatibility.

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1.2 General safety
•The appliance is not suitable for installation in an area where a water jet could be used.
•Parts of the appliance surface and interior can become hot due to residual heat after usage.
•Do not place the appliance over or close to sources of heat such as ovens or open flames.
•Place the appliance on an even and horizontal surface capable of supporting the weight of the appliance.
•The coffee maker shall not be placed in a cabinet when in use.
•Do not store or leave the appliance in a room with a temperature below 0°C, as water in the appliance
could freeze and cause damage. Please contact your service provider in case of malfunctions due after
exposure to ow temperatures
•The machine can be connected to the water supply mains. Consult your service provider for installation and
required parts in accordance with local regulations and requirements. These involve new water hoses and
connections in compliance with EN61770.
1.3 Operational safety
Warning
•The coffee and hot water outlets may be hot after drink delivery. Allow the appliance to cool down
before cleaning and maintaining. Unplug the power cord of the appliance from the electrical mains, and
allow to cool down before moving.
•Avoid contact with hot water and steam. Avoid contact with the coffee- or hot water outlets: risk of
scalding.
•Do not use the appliance without water as this may cause damage to the pump.
•Do not overfill the water tank.
•Do not use sparkling water (with carbon dioxide).
•Never fill the tank with hot or boiling water.
•Never use a damaged or deformed capsules. Water could flow around the capsule when not perforated by
the blades and damage the appliance.
•Always close the lever completely and never lift it during operation. Do not put fingers into the capsule
compartment or the capsule shaft. Danger of injury!
•Only use the appliance with the Drip Trays correctly fitted: Your machine is fitted with a Pressure Release
Valve that dispenses into the Drip Trays.
•Do not immerse in water or other liquids.
•Ensure Water Softening Device is removed before descaling solution is placed in the water tank. Risk of
contamination or injury.
•Do not use the machine for any purpose other than mentioned in this manual. Otherwise, this may result in
an injury caused by misuse.
•If there is internal water leakage, do not operate the capsule machine, and unplug it at once in order to
avoid electric hazard.
•Turn the appliance off, and unplug when not in use over longer periods.
•To prevent damage to the appliance, use JDE approved descaling agent for cleaning/descale program. Use a
soft cloth and mild detergent to clean external parts.
•Do not use a scouring pad or abrasive cleaner to clean exterior parts.
•The appliance must not be cleaned by a water jet.
•Never put the appliance in a dishwasher. Do not put parts in a dishwasher unless indicated in this manual,
or by a dishwasher symbol on the part.

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1.4 Environment
Recycling: This marking indicates that this product should not be disposed with
other household wastes throughout the EU.
To prevent possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote the sustainable
reuse of material resources. To return your used device, please use the return
and collection systems or contact the retailer where the product was
purchased. They can take this product for environmental safe recycling.

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2. Description of parts
A. Lever
B. Disc insertion opening
C. Brewing unit
D. Coffee outlet
E. Milk outlet
F. Cup tray (folding)
G. Removable Cup Tray
H. Cup heating plate
I. Tank lid
J. Air adjustment valve
K. Touch screen
L. Hot water pipe
M. Milk tube
N. Drip grid
O. Drip tray
P. On/Off switch
Q. R232 port
R. Power inlet port
S. Water supply inlet
T. Used Disc container
U. USB port
V. Milk outlet release
button

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3. Placement and operation
⚠THE APPLIANCE MUST BE FLUSHED WITH FRESH DRINKING WATER BEFORE THE FIRST USE.
3.1 First use
Open the water tank cover,
remove the water tank lid.
Take the water tank out of the
machine.
Clean the tank for the first use
with a food grade cleaning agent,
rinse well after cleaning.
Fill up with fresh drinking water.
Ensure that the water tank is
correctly aligned. [front] towards
you. Install the lid, and close the
cover.
The machine can be connected to
the water mains.
This may require a water filter or
water softener depending on your
local water quality.
Please contact your service
representative for installation.
The power plug and accessories
are included in the waste bin.
Remove the drip tray to retrieve
the parts.
Connect the milk pipe (1) at the
machine side, and guide into a
milk pack (milk version)
Connect the power cord (1) to the
machine, and plug into a power
outlet.
Switch the machine on.
The display shows the steps to
guide the user through the initial
settings.
The machine will heat-up until the
operational temperature has been
reached, and start a rinsing cycle.
CAUTION Hot water is flowing from
the outlets.

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Enter water hardness, and
softener details.
Check the website of your local
water supplier for details.
For more details; see 3.2 Water
tank filter handling
Select the machine version.
Press confirm for the [black
coffee machine] in the next
screen.
Press [confirm] for the milk
version [white and black coffee] in
the next screen.
Install the chrome milk outlet, and
press [OK]
The machine will request a
cleaning (see chapter 4.3)
Place a cup under the coffee
outlet.
Press the lungo or cappuccino (for
coffee-milk machines) selection
button. (Do not put a coffee disc
in the machine)
CAUTION Hot water will flow from
the outlet.
Empty the cup when the cycle is
completed.
Repeat this 5 times.
Your machine is now ready to use.

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3.2 Water tank softener handling
A water softener (filter) can be installed inside the water tank to reduce the build-up of limescale in your coffee
machine. (Advised model: Claris CS-150 filter / softener). The table below shows its capacity at various water
hardness levels. Check the website of your water supply company for water hardness values.
Take the water tank out of the
machine.
Install the softener inside the
water tank on top of the outlet by
turning it clockwise.
Fill up with fresh drinking water.
Ensure that the water tank is
correctly aligned. [front] towards
you. Install the lid, and close the
cover.
Place a cup under the hot water
outlet, and press the hot water
button.
CAUTION Hot water will flow from
the outlet.
Repeat this 5 times.
(Empty the cup when a cycle is
completed.)
Should the display show a water
supply issue:
•Press OK.
•Dispense another 5 cups of hot
water to ensure that all air has
dissipated from the softener.
Open the programming mode and
enter descaling parameters (see
page 16).
Water tank softener capacity
Exchange the softener (filter) inside the water tank after 2 months, or before that time based on the number
of consumptions. Please refer to the data below to determine the exchange rate.
Total hardness
Carbonate
Hardness (DH)
Capacity (Ltr)
Average drinks
9-11
7-9
250
3.200
12-14
10-12
200
2.500
15-17*
13-15
150
2.000
18-20*
16-18
100
1.250
20-24*
19-20
100
1.250
23-27*
21-23
50
650
>30*
>24
50
650
*We recommend to connect the machine to the mains water supply and install an in-line softener. An inlet-
valve is fitted on every machine to connect it to the mains water supply.

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3.3 Drink preparation
Click on the globe [] icon to
select the language of your choice.
Place a cup under the coffee
outlet.
Open the lever.
Insert a coffee disc. Close the lever.
Press a drink selection button.
Your drink is now being prepared.
Press the red stop button in the
display to cancel drink
reparation.
For hot water dispensing: place a
cup under the hot water pipe
Press the hot water button to
dispense.
Press the red stop button in the
display to cancel dispensing.
Drink settings
The machine features the following drink default settings (ml). You can change drink settings in the
programming mode (volume range: 10-400ml)
For the best milk foam quality we recommend to use refrigerated milk with a temperature of 5-8°C.
Coffee (ml) Milk (ml)
Ristretto 25
Espresso 40
Lungo 110
Macchiato* 40 30
Cappuccino* 40 70
Latte 40 120
Latte Macchiato* 40 120
*(Preparation sequence = milk first, thereafter coffee)

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4. Cleaning
4.1 Automatic rinsing
The machine executes a short
rinsing cycle 30 minutes after the
last milk drink to ensure that the
tubes and outlet are clean. (milk
version only)
The machine will also execute a
rinsing cycle to clean the tubes
and outlets when the machine is
switched off.
4.2 Cleaning procedure for coffee only machines.
Switch off the machine. The
machine will execute a rinsing
cycle as described above.
Empty the drip tray, and the
waste bin. Clean with a moist
clean towel.
Clean the exterior. Use a food
grade non-abrasive, non-
aggressive cleaning agent.
4.3 Cleaning procedure for coffee and milk machines.
When milk drinks are used, the machine will request to be cleaned daily. Milk drinks will be
blocked until this cleaning operation is completed. Black coffee drinks will still be available.
We advise the usage of Suma Cafe milkclean S kit C3.7. This kit contains 2 bottles with tablets;
Daily tablets to be used for 4 days, and weekly tablets to be used the 5th cleaning day.
Press the start button and follow
the instructions in the display.
Fill a container with 1 litre of
warm water and dissolve a
cleaning tablet.
Fill the water tank to the Max.
level and re-install.

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Empty and clean the waste bin,
re-install when done.
Remove the milk pack from the
refrigerator. Check the best
before date and replace if
necessary.
Remove the milk tube and replace
with a clean tube.
Press the release button
behind the chrome milk outlet,
and remove the outlet assembly.
Replace with clean assembly.
Place the container with cleaning
solution in the fridge and place
the milk tube in the container.
Place an empty 3 litre
container under the outlets
The machine starts the cleaning
program.
Caution: very hot water is running
from the outlet.
Empty the container. Rinse,
and place back.
The machine will continue the
cleaning program.
Remove the containers from the
refrigerator and the cup tray.
Put the milk pack back into the
fridge, and insert the milk supply
tube into the pack.
Clean the exterior. Use a food
grade non-abrasive, non-
aggressive cleaning agent.
The machine is now ready to brew
drinks.

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5. Descaling procedure
•The descaling procedure (22 minutes) cannot be cancelled or interrupted after you have started it.
•The water hardness entered during the initial set-up determines the descaling interval. If not entered
by the user, the machine is set to the highest water hardness by default.
•The descaling interval is extended when a water tank filter is installed, see page 18 for exchange rate
and capacity.
Press the start button, and follow
the instructions shown in the
display.
Fill the water tank to Max.
level with hot water, and add the
descaling agent.
Open and close the lever to
ensure that there is no disc inside
the chamber.
Empty and clean the waste
bin, and reinstall it.
Remove the milk pack. Place the
milk tube in an empty 1 litre
container.
Place an empty 3 litre container
under the drink outlets.
The machine will start the
descaling program. (20 min.)
Caution: very hot water is running
from the outlets.
The machine will thereafter
perform a rinsing cycle.
Please clean the water tank and
fill with fresh water.
The display shows ‘machine needs
rinsing’.
Press start and follow the
instructions shown in the display.
Wait until the rinsing process
is completed.
Remove the 1L container from the
fridge, and place the milk pack in
the fridge. (Put the tube in the
milk pack)
This concludes the descaling
program.
If there is not enough water in the
water tank during the descaling
process, a display message will
prompt you to refill the water
tank.
When done, the machine will
continue descaling.

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6. Programming mode
In the programming mode you can change stand-by timings, advanced settings (drink- and machine settings),
and manually start the cleaning or descaling programs.
Click on the programming mode
icon (≡)
You will see all the menu items in
the display. Click the desired item.
Stand-by time can be set between
0 (never) to 5 hours in steps of 0,5
hour.
To start Cleaning or Descaling:
Select the desired program and
enter the password. (3112)
Press start to commence the
selected program.
The time required is shown in the
display.
6.1 Advanced settings
To enter the advanced settings a
password must be entered.(1402)
You will see all the menu items in
the display. Click the desired item
Drink settings (coffee drinks)
Press a drink selection button to
change coffee volume and
temperature.
Drink settings (coffee drinks)
Enter the desired setting.
Press confirm to save the new
settings, or press default to reload
the factory setting.
Drink settings (coffee-milk
drinks)
Press a drink selection button to
change coffee volume and
temperature and milk time. (a
longer time = more milk)
Press confirm to save the new
settings, or press default to reload
the factory setting.
Drink settings (hot water)
Press the hot water button to
change volume and temperature.
Press confirm to save the new
settings, or press default to reload
the factory setting.

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Factory reset
Press OK to confirm [Restore
factory settings]
When the factory settings are
reloaded the display shows “Reset
complete”. Press OK to continue.
Descaling settings
The water hardness entered
determines the necessary
descaling frequency for optimal
operation.
See also the water filter capacity
in chapter 3.2.
Press OK to save the new settings
or press default to reload the
factory setting.
Connectivity settings
Enter machine details for
connection to a connectivity
device.
Consult your service
representative for more details.
Software update
Software packages can be
uploaded by means of a USB stick.
Consult your service
representative for details.
Device info
This item shows the display,
graphics and control board
versions.
123 counters
This item lists the total counter
per drink, and a counter per drink
that can be reset to [0]
Milk system ON/OFF
You can switch between a coffee
machine [Milk system OFF] and a
coffee-milk machine [Milk system
ON]. The latter requires the
installation of the milk outlet and
milk supply tube.
Disc prompt
When set to [ON] the display
shows a prompt to have the user
confirm that a disc has been
inserted (after pressing the
product selection button).

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7. Troubleshooting
Various icons can be shown in the lower right corner of the display to inform you about the machine status or
errors.
7.1 Icons and display information
The service icon indicates that an error has been detected. When
pressed additional details and actions are shown.
Water supply error (fixed water included)
When the machine encounters a water supply issue, a pop-up appears with
additional details, please check the relevant items.
The water tank icon indicates that the water tank is not (correctly) installed.
When pressed the display shows how to correctly install the water tank.
The close lever icon indicates that the lever of the coffee disc chamber is not (fully) closed. When
pressed the display shows how to close the lever.
The install waste bin icon indicates that the lever of the coffee disc chamber is not (fully) closed.
When pressed the display shows how to install the waste bin.
The empty waste bin icon indicates that the lever of the coffee disc chamber is not (fully) closed.
When pressed the display shows how to empty the waste bin.
The refill water tank icon indicates that the lever of the coffee disc chamber is not (fully) closed.
When pressed the display shows how to refill the water tank
The cleaning icon indicates that cleaning is required. Follow the instructions shown in the display
to clean the machine.
The descaling icon indicates that descaling is required. Follow the instructions shown in the
display to descale the machine.
Water filter exchange required. (see also the filter capacity table on page 18)
The machine is heating up. This icon will disappear as soon as the operational temperature has
been reached,

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7.2 Troubleshooting actions
Problem
Problem resolution
Appliance is not working
at all, no display.
Check if the power plug is well inserted in the machine, press the power ON
button at the left side of the machine once, and wait for the machine to power
on.
Lack of steam power/ no
milk
The machine requires descaling. Run the descaling program in the menu. Enter
the requested pin code (3112) to start the descaling process.
Milk foam quality
Adjust the amount of air by turning the screw behind the rubber cover on the
right side of the appliance. Clockwise: less air = finer foam, anti-clockwise more
air = coarse foam. Turn the screw with small steps only.
No milk
Check the milk pack and the milk supply hose. This should be connected and not
blocked or kinked.
Reduce the amount of air by turning the screw behind the rubber cover
on the right side of the appliance counter clockwise. Turn the screw with small
steps only.
Water supply issues
In case of water tank version: Fill the water tank to the maximum level.
In case of fixed water connection: Check/Open the water supply and check hose
connections. Reset the machine by unplugging the power cord for approx. 10
seconds, then reconnect the power cord.
Disc does not fit in
appliance / lever cannot
be closed
Ensure that you always flatten the edges of the product (‘flanges’) prior
to inserting them.
Disc does not fit in
appliance due to bulging
(higher altitudes)
Ensure that your ingredients are being used at elevations < 1.500
meters. At high altitudes the discs may expand, in case of extreme
altitudes > 2.000 meters they may no longer fit in the brewer insert chute.
Disc does not fit in
appliance due to bulging
(higher temperatures)
Ensure that your ingredients are being stored and used under ambient
conditions (5-30 °C). At high temperatures the product may expand, in
case of extreme temperatures they may no longer fit in the brew
mechanism’s entry chute. Cooling the discs in a fridge prior to usage may resolve
the problem.
Discs do not fit in
appliance due to not
opening the lever
completely.
Ensure that you open the lever completely before trying to insert a disc.
If you don’t open the lever all the way the previous disc could remain in
the brew chamber, hence no proper loading of a new disc is possible. Open the
lever completely to eject the disc inside the brew chamber.
Coffee does not taste as
expected at first use
Use the selection card to select the blend that fits your taste preferences. All
blends have their specific taste profile, hence the right selection is important.
Coffee does not taste
well
Verify whether the shelf life (12 months after production) has not
expired.
Verify whether the ingredients have been stored under the correct conditions:
(5-30°C., RH 30%-60%).

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The drink tastes
insufficiently strong
Has a new undamaged disc been used to brew the product? Open the lever and
enter a new disc at every brew.
Always ensure the flanges / edges / rims of the disc are flat before inserting the
disc into the chute. If damaged, not all water will flow through the disc, but also
by-pass the disc.
Open the lever and look inside the entry chute to check if the disc did drop in all
the way (ca 75 mm) into the brewing chamber. If not, gently push the disc
deeper down the chute until it slides in.
Check the disc that has been used to brew the last drink: It should show ca 20
large holes on one side (water entry side) and ca 90 small holes on the other side
(coffee outlet side).
If one of the two sides does not show the holes, there may be a fault in the
hydraulic- or mechanical system, please contact your service provider.
Discs jam in the disc
insert chute
Disc insertion and subsequent brewing problems may occur if the waste bin is
not emptied as indicated by the machine. (icon appears after 30 discs, but can
be ignored). Please empty the waste bin when prompted (or sooner).
In case a disc has been entered but jams in the entry chute before
reaching the correct position in the brew mechanism, gently push it
downward with a blunt object.
Please contact your service provider, if the problems persists.
Cup heating plate does
not function
The cup heater uses residual heat from the internal coffee water heater.
Hence it will only work if the stand-by function is disabled. (see programming
chapter)

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8. Specifications
Dimensions (W) 350 x (D) 490 x (H) 400 mm
Operational pressure 20 bar
Weight 15 kg
Sound < 40dB A (peak during brewing process <70 dB)
Temperature range 0-25 °C
Max attitude < 2000m (< 1500m recommended)
Storage conditions 5-30 °C / RH 30%-60%. (applies also to ingredients)
Voltage 220-240V~ 50-60Hz
Power consumption 1300-1500 W
Water tank capacity 3L
Waste bin capacity 50 discs
Box contents Coffee machine, milk tube, safety leaflet, milk outlet piece
The product is provided in accordance with the European Directive 1935/2004.
Manufactured by:
CINO TECHNOLOGY (SHENZHEN) LTD
3rd, 4th & 5th floor, G Building, Licheng Scientific and Technology Industrial Park, Xinhe Road,
Gonghe community, Shajing, Baoan, Shenzhen 518104, P.R. China
http://www.cino.cn