LAA-CUSTOM LIMITED LIFETIME WARRANTY
Thank you for choosing LAA-CUSTOM. LAA-CUSTOM manufactures some of the world’s most reliable hand-wired, all-tube amplifiers and speaker cabinets. We takes great pride in an extremely
thorough testing procedure, which is implemented on each product prior to shipment. In the unlikely event that you have a problem with you amplifier, please refer to warranty below. LAA-CUSTOM
stands behind our products like no other and we’re here to help you!
AMPLIFIERS: LAA-CUSTOM offers a limited lifetime warranty to the original purchaser that a LAA-CUSTOM amplifier will be free from defects in material and workmanship. A dated sales receipt will
establish coverage under this warranty, PLEASE KEEP YOUR PROOF OF PURCHASE TO USE YOUR WARRANTY. This warranty does not cover service or parts to repair damage caused by accident,
neglect, abuse, normal wear, disaster, misuse, abuse, over-powering, negligence, inadequate packing or shipping procedures and service, repair or any modifications to the product which have not
been authorized or approved by LAA-CUSTOM in writing. ANY MODIFICATION TO THE AMPLIFIER WILL VOID YOUR WARRANTY. If this product is defective in materials or workmanship as
warranted above, your sole remedy shall be repair or replacement by LAA-CUSTOM as provided below.
CAUTION: Do NOT attempt to repair, modify or service your amplifier by yourself!!! Please read the instruction manual for all safety notifications, warnings and instructions. LAA-CUSTOM, like all
tube amplifiers, has extremely high voltages that can cause serious injury or death. Do not remove the chassis from the amplifier. All repair and service work must be performed by LAA-CUSTOM
or an authorized service center of LAA-CUSTOM. ANY UNAUTHORIZED REPAIRS WILL VOID YOUR WARRANTY.
TUBES: LAA-CUSTOM warrants the original purchaser that the specific tubes used in LAA-CUSTOM will be free from defects in material and workmanship for a period of 60 days from the original
date of purchase. A dated sales receipt will establish coverage under this warranty. This tube warranty will automatically terminate 60 days after the original retail sales date. This tube warranty is in
lieu of all other expressed warranties. If tubes fail within the 60 day warranty period your sole remedy shall be replacement of tubes as provided below.
RETURN
PROCEDURES:
In the unlikely event that a defect occurs please call us at +393471391556 (GMT +1) or send us an email at [email protected]. In most cases we can help you diagnose the problem. If a product must be sent to us, please follow the procedure outlined below.
• Defective products must be shipped, together with proof of purchase, freight pre-paid and insured to the Authorized LAA-CUSTOM Service Center or directly to LAA-CUSTOM.
• If a product must be returned to LAA-CUSTOM for warranty replacement/repair, a Return Authorization Number must be obtained from us prior to shipping the product.
• Please contact LAA-CUSTOM for the Authorized LAA-CUSTOM Service Center nearest you.
• Products must be shipped in their original packaging or its equivalent; in any case, the risk of loss or damage in transit is to be borne by the purchaser.
• The Return Authorization Number must appear in large print directly below the shipping address.
• Always include a brief description of the defect, along with your correct return address and telephone number.
• When calling to inquire about a returned product, always refer to the Return Authorization Number.
If LAA-CUSTOM determines that the unit was defective in materials or workmanship at any time during the warranty period, LAA-CUSTOM has the option of repairing or replacing the product at no
additional charge, except as set forth below.
• All replaced parts become a property of LAA-CUSTOM. Products replaced or repaired under this warranty will be returned via ground shipping within the Europe freight prepaid.
• LAA-CUSTOM is not responsible for costs associated with expedited shipping, either to LAA-CUSTOM or the return of the product to the customer.
All warranty repairs outside Italy must be directed to the dealer or distributor from which you purchased the product.
INCIDENTAL OR CONSEQUENTIAL DAMAGE: In no event will LAA-CUSTOM be liable for any incidental or consequential damages arising out of the use or inability to use of any LAA-CUSTOM
product, even if a LAA-CUSTOM dealer has been advised of the possibility of such damages, or any other claim by any other party. This warranty gives you specific legal rights and you may also
have other rights, which may vary from state to state.
FOR YOUR PROTECTION: Please complete the warranty registration online at http://www.laa-custom.com/it/registrazione-prodotti.html within (10) ten days of the date of purchase so that we may
contact you directly in the event a safety notification issued.
CUSTOMER
SUPPOR
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Our dedicated and friendly staff is ready to help you with any warranty or product questions you may have. Email us at [email protected]Thank you again for choosing LAA-CUSTOM and we look forward to a long relationship!
