LandAirSea SilverCloud Sync User manual

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SilverCloud® Sync User Guide
Real-Time GPS Tracking System

TABLE OF CONTENTS
1.!ABOUT THIS GUIDE ...........................................................................................................................!3
!1.1!THANK YOU .............................................................................................................................!3
!1.2!CONTACT INFORMATION .......................................................................................................!3
2.!KEY FEATURES ..................................................................................................................................!4
!2.1!ENVIRONMENT ........................................................................................................................ !4
!2.2!SILVERCLOUD SYNC DATA PLAN OPTIONS .........................................................................!4
!2.3!SILVERCLOUD ONLINE SOFTWARE FEATURES ...................................................................!5
3.!ACTIVATING THE SILVERCLOUD SYNC ............................................................................................!6
4.!INSTALLING THE SILVERCLOUD SYNC ............................................................................................!7
!4.1!INSTALLING THE SILVERCLOUD SYNC SYSTEM..................................................................!7
!4.2!STARTING THE SYSTEM .........................................................................................................!9
!4.3!LOGGING OUT OF THE SYSTEM ...........................................................................................!10
!4.4!LIVE SUPPORT CHAT ..............................................................................................................!10
5.!STEP-BY-STEP INSTRUCTIONS ........................................................................................................!11
!5.1!THE SILVERCLOUD CONTROL PANEL ..................................................................................!11
!5.2!THE SILVERCLOUD MAIN MENU ...........................................................................................!11
!5.3!THE SILVERCLOUD MAIN MENU SELECTIONS ....................................................................!12
! ! 5.3.1!HISTORICAL PLAYBACK ..........................................................................................!12
! ! 5.3.2!DEVICE EDITOR ........................................................................................................!13
! ! 5.3.3!GROUP EDITOR ........................................................................................................!13
! ! 5.3.4!SETTING GEOFENCE ALERTS .................................................................................!13
! ! 5.3.5!SETTING PROXIMITY ALERTS .................................................................................!15
! ! 5.3.6 !ROUTING UTILITY .....................................................................................................!15
! ! 5.3.7!NEAREST VEHICLE ROUTING UTILITY ...................................................................!16
!5.4!SILVERCLOUD SHARESPOT® FEATURE ...............................................................................!17
!5.5!PROGRAM SETTINGS .............................................................................................................!18
6.!REPORTS ............................................................................................................................................!19
!6.1!GENERATING REPORTS .........................................................................................................!19
!6.2!REPORT TYPES .......................................................................................................................!20
! ! 6.2.1!CURRENT STATUS REPORT .................................................................................... !20
! ! 6.2.2!ACTIVITY SUMMARY REPORT ................................................................................ !20
! ! 6.2.3!EXCESSIVE SPEED REPORT ................................................................................... !20
! ! 6.2.4!COMPLETE ACTIVITY BY DEVICE REPORT............................................................ !20
! ! 6.2.5!STOPS AND MILEAGE REPORT .............................................................................. !21
! ! 6.2.6 !MILEAGE BY STATE REPORT .................................................................................. !21
! ! 6.2.7!ALARMS BY DEVICE REPORT ................................................................................ !21
7.!GEOLOCATION-HOW ADDRESSES ARE DEFINED ..........................................................................!22
8.!SPECIFICATIONS ................................................................................................................................!23
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1. About this Guide!!!!!!!
1.1!Thank You
First of all, we at LandAirSea Systems want to thank you for purchasing the SilverCloud® Sync
Real-Time GPS Tracking System with On-Board Diagnostics. The SilverCloud® Sync incorpo-
rates a powerful internal GPS and cellular module capable of transmitting location updates as
fast as once every 3 seconds. This features makes it one of the fastest real-time GPS tracking
devices on the market today. The web-based SilverCloud® Sync Online mapping software has
also been developed to provide a truly user-friendly tracking experience.
This guide has been designed to provide step-by-step instructions on how to successfully install,
activate and utilize the SilverCloud® Sync GPS Tracking System.
1.2!Contact Information
LandAirSea Systems, Inc.
2040 Dillard Court
Woodstock, IL 60098
P: 847-462-8100
F: 847-594-6038
www.landairsea.com
[email protected].
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2. Key Features!!!!!!!!
2.1!Environment
•The SilverCloud® Online mapping software can be used on any PC or Macintosh with a
high speed internet connection and an internet browser. The interface is compatible with
all web-browsers, including Google Chrome, Safari, Firefox and Internet Explorer.
•Users can also access the SilverCloud® online mapping interface on their smartphones
or mobile tablets (iOS and Android) by downloading the SilverCloud® Sync Mobile App
from the iTunes Store or Google Play Store.
2.2!SilverCloud® Sync Data Plan Options
A data plan is required for the SilverCloud® Sync. The data plan charts below list the update
speeds and their corresponding prices. For more information, please call 847-462-8100.
Pay As You Go: No Contract
Price
Update Interval
$39.95/month
10 Second Continuous Updates
$29.95/month
1 Minute Continuous Updates
*One-time Activation Fee of $29.95 will be applied
SilverCloud Prepaid Data Plans
*One-time Activation Fee of $29.95 will be applied
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Coverage
1-minute
10-second
6-months
(5% savings)
$170.72
$227.72
12-months
(10% savings)
$323.46
$431.46
24-months
(15% savings)
$610.98
$814.98

2.3!SilverCloud Online Software Features
Mapping Interface
Fast and user-friendly web-browser based application with up
to date, simultaneous 2D and 3D mapping capabilities
powered by Google Maps
ShareSpot®
Patent-pending features, allows the user to share their GPS
location via URL address or embedded code on a website
Geo-Fencing Option
Allows users to create customized zones that can send text
messages (SMS) and/or emails notifying the user when the
vehicle enters or exits that zone
Traffic Information
Ability to indicate traffic and delays on the map by utilizing
existing Google Maps traffic flow interface
Routing Utility
Offers users the ability to send real-time directions to driver’s
mobile phone via text message (SMS) and/or email
Historical Location Data
Ability to view unlimited real-time GPS tracking and data, with
web-based historical playback as well as the ability to
generate printable text reports
SilverCloud Alerts
Indicates speed, low-battery, excessive/unnecessary stops,
arrival and departure notifications via text message (SMS)
and/or email
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3. Activating The SilverCloud® Sync!! !
In order to activate your SilverCloud® Sync, please go to www.landairsea.com and click
on the online activation link, which is located near the upper right of the home page. This
online form needs to be completed in full. Incomplete or missing information may delay
the activation process.
The credit card on file will be billed automatically each month. Upon completing the activation
form, the user will be charged the $ 29.95 activation fee and the pro-rated balance of the current
monthly service. In addition, the user will be charged for the full upcoming month of service. The
next bill will not be due until the next full month. If a device becomes deactivated, a reactivation
fee of $ 29.95 will be charged in order to restart service.
In order to cancel a data plan service, the user must do so in writing. This can be done by email
and sent to: [email protected] .
Cancelations must be received prior to the close of the last business day of the month to avoid
the next billing cycle. LandAirSea Systems is not open on weekends, and so, cancelations must
be performed before the last business day of the month. For questions about activation, please
call 847-462-8100.
To retrieve a lost password, add, delete or change a password(s)
for an account, please contact [email protected] or call
847-462-8100. The user will be required to provide their address
on file, as well as the serial number, which is located on the
bottom of the device.
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4. Installing the SilverCloud® Sync!! !
4.1!Installing the SilverCloud® Sync System
Users will need to activate (Section 3) their SilverCloud® Sync unit(s) first before starting the
system. Users will also need to install the Google Earth® plugin on their computer (PC and/or
Mac). The Google Earth plugin will allow users to access the functionalities of Google Earth
without having to install the full application. To download and install the plugin, go to:
www.earth.google.com/plugin.
After activating the SilverCloud® Sync unit(s), take the device and plug it into the vehicle’s
OBD-II Port, which is usually located under the driver's side dash or steering column/instrument
cluster (refer to the vehicle’s owner’s manual or go to the follow website:
http://www.canobd2.com/TechInfo/DlcLocator.aspx).
The On-Board Diagnostic (OBD-II) specification has been a standard of all vehicles sold in the
United States since 1996. The OBD-II port was designed to help technicians diagnose and
troubleshoot a vehicle’s malfunctions. a standard place it outdoors.
The SilverCloud® Sync receives power through the OBD port - no batteries or hardwiring
necessary. This allows for uninterrupted GPS tracking whenever the SilverCloud® Sync is
connected to the vehicle’s OBD-II port.
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16 Pin OBD-II Connector
With SilverCloud Sync
Common Location
for OBD-II Port

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LED Indicator Lamps
LED Indicator Lamps
LED Indicator Lamps
LED Indicator Lamps
Condition
Red LED OBD
Green LED GSM
Blue LED GPS
Initial Power Cycle
Fast Blink
Power/Protocol Discovered
Slow Blink
Searching for Cell Signal
Fast Blink
Signal Found Transmitting
Slow Blink
Acquiring Satellite Signal
Fast Blink
Satellite Signal Acquired
Solid
NOTE: The micro USB (2.0) connector is
intended for troubleshooting and cannot
be used to charge the device.
NOTE: The SilverCloud® Sync is NOT
waterproof or water resistant device.
Please ensure that the device is kept
free from excessive dust and moisture.

4.2!Starting the System
After the activating and installing the device, users will be able to track and monitor their
vehicles from their desired computer, smartphone or mobile tablet with high-speed internet
access with their preferred internet browser (Google Chrome or Safari is recommended).
To access the online system, open the browser to the following website:
http://www.landairsea.com/silvercloud
Once the SilverCloud® home page
loads, users will need to type in their
username and password. After logging
in, the online mapping interface will
load, and the user will be able to click
the vehicle icon that appears on the
screen to display the vehicle’s real-time
location, speed, heading, date and time
and battery strength. (see screenshot
to the right)
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4.3 Logging Out of the System
To log out of the online mapping system, click on the LandAirSea logo
located on the top left corner of the page to access the main menu. Once
the main menu appears, select “Logout” located at the bottom of the menu.
Once the user is logged out, the browser will automatically load to
LandAirSea’s home page (www.landairsea.com).
4.4!Live Support Chat
SilverCloud users will also be able to chat live with a support representative by clicking Live
Support Chat feature located in the Main Menu.
Choose the Live Support Chat option and the
AliveChat Session window will open. Choose
Tech Support or Sales, enter your name and
question and click Submit. You will be
connected to a Live Support Agent.
LandAirSea also offers 24/7 technical support
by phone by calling 847-462-8100 or via email
at [email protected].
Tech Support Page:
http://www.landairsea.com/contact/support.php
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